Support

What Support does

Support, Inc. is a privately held behavioral health agency headquartered in Gastonia, North Carolina, founded in 2001. Originally launched from a home office and serving individuals with mental health, substance use, and intellectual and developmental disability needs, the organization later narrowed its scope to specialize in children and adolescents ages 3-18 and their families. It now operates 13 office locations across 12 North Carolina counties, supported by a workforce of 251-500 employees that includes 60+ licensed clinicians (LCMHC, LCSW, LMFT, LCAS credentials), 5 physician assistants/nurse practitioners, and a double board-certified child and adolescent psychiatrist.

The agency delivers a unified continuum of ten interconnected service lines: Intensive In-Home, Family Centered Treatment, Day Treatment, High-Fidelity Wraparound, Therapeutic Foster Care (including Level II and Intensive Alternative Family Treatment), Evaluations/Assessments, Medication Management, Therapy/Counseling, Evidence-Based Practices (ESFT, EMDR, PCIT, TFTC), and Tailored Care Management. Service delivery spans outpatient clinics, in-home visits, school-based settings, embedded positions inside Departments of Social Services, and a telehealth platform used for intake assessments and ongoing care. The organization holds CARF accreditation and CABHA certification and is the first agency in North Carolina and South Carolina to achieve full certification in the Together Facing the Challenge therapeutic foster care model.

Revenue mechanics are Medicaid-centric. The bulk of services are billed through fee-for-service behavioral health reimbursement under NC Medicaid, while Tailored Care Management operates as a person-centered care coordination service available at no cost to individuals enrolled in North Carolina Medicaid Tailored Plans. Pricing is not publicly disclosed. Go-to-market is referral-driven: healthcare providers, schools, departments of social services, and community organizations refer clients, supplemented by direct self-referrals. The agency is a member of the Collaborative Health Network and the Community Care Physician Network, and maintains partnerships with multiple universities for clinical training placements.

Name

Support

Legal name

Support, Inc.

Website

https://supportinc.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Support, Inc. is a privately held, CARF-accredited behavioral health agency providing a continuum of mental health and substance use services for children and adolescents ages 3-18 across 12 North Carolina counties, operating 13 offices with 60+ licensed clinicians and primarily Medicaid funding.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro industry

PRIMARYBPAGAEAH

Mental Health & Crisis Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGADAO

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits

Business & Public Services/Nonprofit, NGO & Social Services/Education & Youth Development Nonprofits

Keywords

• Behavioral health services
• Mental health services
• Therapeutic foster care
• Child adolescent therapy
• Medicaid behavioral health

Headquarters

HQ city

Gastonia

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medicaid Tailored Care Management: Person-centered Medicaid service available to individuals enrolled in North Carolina Tailored Plans, connecting individuals and families with dedicated care teams coordinating behavioral health, physical health, and social support needs.
2. Fee-for-Service Behavioral Health Services: Outpatient therapy, day treatment, intensive in-home services, medication management, therapeutic foster care, and other behavioral health services billed through Medicaid or other insurance.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Support Inc. is a CARF-accredited behavioral health agency providing a unified continuum of mental health and substance use services for children and adolescents (ages 3-18) and their families across North Carolina. Services span Intensive In-Home, Family Centered Treatment, Day Treatment, High-Fidelity Wraparound, Therapeutic Foster Care, Evaluations/Assessments, Medication Management, outpatient Therapy/Counseling, Evidence-Based Practices, and Tailored Care Management. Care is delivered through 13 physical offices, school-based programs, embedded social services clinicians, and a telehealth platform covering 7 counties.

Product overview

Support, Inc. is a behavioral health agency providing a unified continuum of mental health and substance use services for children, adolescents (ages 3-18), and their families across North Carolina. The organization operates as a services-based portfolio rather than a software platform, offering ten interconnected service lines: Intensive In-Home, Family Centered Treatment, Day Treatment, High-Fidelity Wraparound, Therapeutic Foster Care (including Level II and IAFT), Evaluations/Assessments, Medication Management, Therapy/Counseling (outpatient and school-based), Evidence-Based Practices, and Tailored Care Management. These services are delivered through outpatient clinics, school-based settings, in-home visits, and telehealth, with care coordination across multiple counties to provide integrated support from intake through treatment.

Differentiator

Problem solved

Functional benefit

Products and services

• Intensive In-Home

Quantifiable outcome

• 24/7 crisis response with immediate openings for hospital discharges
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

13 partnerships are on record, tiered core and minor.

• Collaborative Health Network (CHN)coreStrategic or Co-development PartnerParticipating provider in North Carolina's leading provider-owned, clinically integrated network advancing whole-person care and driving better outcomes for communities served.
• Gaston, Lincoln, Mecklenburg Counties - Juvenile Justice, Substance Abuse and Mental Health Partnership (JJSAMHP)coreStrategic or Co-development PartnerTreatment partner for youth involved with juvenile justice, substance abuse, and mental health systems across three counties.
• Cleveland County Department of Social ServicescoreStrategic or Co-development PartnerKey treatment provider for the Partnering for Excellent program with Benchmarks NC, focusing on improving outcomes for children and families.
• Gaston and Lincoln Departments of Social ServicescoreStrategic or Co-development PartnerEmbedded clinicians within departments of social services providing direct mental health support to families involved with child welfare systems.
• Cleveland County Health Department's Pediatric CliniccoreStrategic or Co-development PartnerPartnership to provide open access to mental health care for pediatric patients through the health department clinic.
• Community Care Physician Network (CCPN)minorStrategic or Co-development PartnerMember of physician network for coordinated healthcare delivery and referrals.
• Together Facing the Challenge (Duke University)coreStrategic or Co-development PartnerEvidence-based model developed at Duke University and funded by the Duke Endowment. Support Inc. is the first agency in NC and SC to achieve full certification.
• Benchmarks NCcoreStrategic or Co-development PartnerPartnering for Excellent program to improve practice and outcomes in therapeutic foster care and child welfare services.
• Gaston, Lincoln, Cleveland and Catawba Community Collaborative CommitteesminorStrategic or Co-development PartnerLongstanding member of community collaborative committees working to address systemic gaps and health equity.
• Crisis Intervention Training (CIT) CollaborativeminorStrategic or Co-development PartnerMember of collaborative with local law enforcement for crisis intervention training and response.
• Family Centered Treatment FoundationcoreStrategic or Co-development PartnerTraining and certification partner for Family Centered Treatment evidence-based model.
• Multiple Universities (Counseling and Social Work)minorStrategic or Co-development PartnerCounseling and Social Work internship site for multiple universities providing training opportunities.
• UNC Psychiatric Mental Health Nurse Practitioner (PMHNP) ProgramminorStrategic or Co-development PartnerPreceptorship site for UNC PMHNP students providing clinical training experience.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Pressley Ridge: Nonprofit providing therapeutic foster care, residential treatment, and community-based services for youth with behavioral health needs. Strong overlap with Support, Inc.'s therapeutic foster care and intensive in-home service lines.
• Youth Villages: National nonprofit providing intensive in-home services, residential, and crisis intervention for children and adolescents with emotional and behavioral challenges. Directly comparable to Support, Inc.'s Intensive In-Home, High-Fidelity Wraparound, and evidence-based practice model.
• National Youth Advocate Program (NYAP): National nonprofit providing intensive in-home, therapeutic foster care, case management, and behavioral health services for at-risk youth. Directly comparable on Medicaid-funded wraparound and community-based service delivery.
• RHA Health Services: A multi-state behavioral health and substance use provider operating a similar continuum of community-based services (intensive in-home, therapeutic foster care, outpatient therapy, medication management) for youth and adults, with comparable Medicaid-funded revenue model and geographic footprint across the Southeast.

Broad incumbents

• Devereux Advanced Behavioral Health: Large national nonprofit operating residential treatment, therapeutic foster care, and community behavioral health programs. Comparable in service mix (foster care, outpatient, intensive in-home) but with broader national footprint and deeper operational scale.
• KVC Health Systems: National child welfare and behavioral health nonprofit offering in-home family services, outpatient therapy, and foster care across multiple states. Comparable therapeutic foster care and community-based service portfolio for youth populations.

Regional players

• Children's Home Society of North Carolina: North Carolina-based nonprofit providing adoption, foster care, and behavioral health services for children and families. Overlaps with Support, Inc. on therapeutic foster care and family-centered treatment in the same NC geography.
• Easter Seals UCP North Carolina: NC-based affiliate providing behavioral health, therapeutic services, and case management for children and adults with disabilities and mental health needs. Comparable on community-based behavioral health and Medicaid service delivery in NC.

Others

• Cardinal Innovations Healthcare: North Carolina managed care organization (LME/MCO) that contracts with behavioral health providers like Support, Inc. Functions as a payer/partner relationship rather than direct competitor, but shapes the Medicaid reimbursement and referral environment in NC.

Emerging players

• BrightView Health: Outpatient addiction and mental health provider with a Medicaid-heavy revenue model and significant telehealth utilization. Comparable on the Medicaid-funded behavioral health and medication management service lines, though primarily focused on adult populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SupportIncorporated
• LinkedInlinkedin.com/company/support-incorporated

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support