Thames Valley Police

What Thames Valley Police does

Thames Valley Police is a statutory regional police force in England, established in 1968, responsible for law enforcement across Berkshire, Buckinghamshire, and Oxfordshire. It serves a resident population of 2.4 million plus an estimated 6 million annual visitors, delivering 24/7 emergency response (999), non-emergency reporting (101), neighbourhood policing, criminal investigation, roads policing, counter-terrorism, serious organised crime disruption, digital forensics, and protection of vulnerable people. The force operates through five Local Command Units, with headquarters South in Kidlington and a network of stations, neighbourhood teams, and a dedicated Contact Management Centre in Abingdon. Specialist regional capabilities include the hosted Counter Terrorism Policing South East (CTPSE) unit and the South East Regional Organised Crime Unit (SEROCU), the latter led by a Detective Chief Superintendent reporting across five South East forces.

The force runs a Joint Information and Communication Technology department with Hampshire Constabulary, providing integrated command-and-control systems, Windows 10 / Microsoft 365 estates, shared data architecture, and digital forensics infrastructure. In November 2025 TVP jointly launched 'Bobbi', an AI virtual assistant built on Salesforce Agentforce 360, autonomously resolving 75-82% of non-emergency citizen enquiries and reducing email response times by 92%. Operational technology includes facial recognition vans, static and vehicle-mounted ANPR, and personal issue laptops for officers. The force employs over 8,500 staff, officers, and volunteers including 400+ apprentices, and is led by Chief Constable Jason Hogg (in post since April 2023).

Thames Valley Police is a government entity with no commercial revenue; it is funded by central government grant and a council tax precept set by the Police and Crime Commissioner for Thames Valley. The force operates as a statutory monopoly within its boundaries, with no commercial pricing model, and distributes services through direct public channels (call centres, stations, online reporting, neighbourhood teams) rather than sales motions.

Name

Thames Valley Police

Legal name

Thames Valley Police

Website

https://tvpcareers.co.uk

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Thames Valley Police is a statutory regional police force in England serving 2.4 million residents across Berkshire, Buckinghamshire, and Oxfordshire, with 8,500+ staff delivering 24/7 emergency response, investigation, and counter-terrorism services, and recently deploying the 'Bobbi' AI assistant on Salesforce Agentforce.

Ownership category

akta.pro rank

Product category

Law Enforcement Services

NAICS

Police Protection (92212)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industries

State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG), Criminal Investigations & Forensics (Detectives, Crime Labs, CSI) (BPAIAGAI), Forensic Science & Crime Laboratories (Justice System Support) (BPAIAFAI)

Keywords

• Law enforcement services
• Emergency response
• Criminal investigation
• Community policing
• Public safety

Headquarters

HQ city

Kidlington

HQ country

United Kingdom

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding: Thames Valley Police is a public sector organization funded primarily through government allocations and local policing budgets funded by taxpayers. Revenue comes from the Police and Crime Commissioner for Thames Valley who sets the police budget and council tax precept.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Thames Valley Police is a regional statutory police force in England delivering front-line law enforcement services across Berkshire, Buckinghamshire, and Oxfordshire. It responds to 999 and 101 calls, investigates crime, manages suspects through custody operations, conducts neighbourhood and community policing, and runs specialist functions including organised crime, counter-terrorism, and digital forensics. The force operates on behalf of approximately 2.3 million residents and is funded by central government and a council tax precept administered via the Police and Crime Commissioner.

Product overview

Thames Valley Police operates as a regional police force providing comprehensive law enforcement services across Berkshire, Buckinghamshire, and Oxfordshire. The force utilizes an AI-powered virtual assistant 'Bobbi' built on Salesforce Agentforce 360 platform for handling non-emergency citizen enquiries. Operations are supported by a joint ICT department shared with Hampshire Constabulary, and the force includes specialist units such as Counter Terrorism Policing South East (CTPSE) and the South East Regional Organised Crime Unit (SEROCU).

Differentiator

Problem solved

Functional benefit

Products and services

• 999 Emergency Response Immediate emergency police response service for life-threatening or in-progress incidents, accessed by the public via the 999 telephone number.
• 101 Non-Emergency Contact Non-emergency police contact line for reporting crimes that are not currently in progress, general enquiries, and community safety concerns.
• Online Crime Reporting Digital self-service channel that allows the public to report non-emergency crimes, lost property, and minor incidents via the force website.
• Neighbourhood Policing Local community policing teams delivering visible patrols, problem-solving, partnership work with local councils, and engagement in neighbourhoods across the force area.
• Criminal Investigation Investigation of reported crimes including victim support, evidence gathering, suspect identification, and case file preparation for the Crown Prosecution Service.
• Custody and Detention Services Operation of police custody suites processing detained suspects, including welfare, legal rights administration, and forensic handling.
• Specialist Crime Operations Includes SEROCU (South East Regional Organised Crime Unit) and joint CTPSE operations targeting organised crime networks and counter-terrorism threats across the region.
• Digital Forensics and Cyber Crime Investigation Forensic examination of digital devices, online investigation of cyber-dependent crime, and digital evidence handling to support investigations and prosecutions.
• Firearms and Explosives Licensing Statutory licensing function granting shotgun and firearm certificates and supervising compliance with firearms legislation across the force area.
• Victim and Witness Support Referral and support pathways for victims of crime, including safeguarding, witness care, and signposting to partner agencies.
• Bobbi AI Police Assistant AI-powered digital assistant built on Salesforce Agentforce that supports internal force workflows such as policy queries, crime reporting triage, and information retrieval for officers and staff.

Quantifiable outcome

• AI assistant 'Bobbi' resolves 75-82% of non-emergency enquiries autonomously
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Hampshire ConstabularycoreStrategic or Co-development PartnerJoint Information and Communication (ICT) department serving both Thames Valley Police and Hampshire Constabulary. Jointly develops and delivers technology solutions including AI, facial recognition, ANPR, digital forensics, and integrated command and control systems. Serves two of the largest non-metropolitan police forces in England and Wales covering nearly four million people.
• South East Regional Organised Crime Unit (SEROCU)coreStrategic or Co-development PartnerTVP hosts SEROCU alongside Hampshire Constabulary, Kent Police, Surrey Police, and Sussex Police. Regional unit aimed at reducing impact and increasing disruption of serious and organised crime. Provides innovative methods and specialist police officers to effectively target serious criminals.
• UK Border ForcecoreStrategic or Co-development PartnerCross-border partnership working to combat organised crime affecting UK borders and internal security.
• HM Revenue and Customs (HMRC)coreStrategic or Co-development PartnerPartnership to combat financial crime, tax evasion, and organised crime involving customs and revenue offences.
• National Crime Agency (NCA)coreStrategic or Co-development PartnerCollaboration with UK's crime fighting agency to target serious and organised criminals, human trafficking, and national security threats.
• Crown Prosecution Service (CPS)coreStrategic or Co-development PartnerWorking relationship for criminal justice proceedings, case preparation, and prosecution of criminal offences.
• Counter Terrorism Policing South East (CTPSE)coreStrategic or Co-development PartnerTVP hosts CTPSE specialist unit alongside Hampshire Constabulary, Kent Police, Surrey Police, and Sussex Police. Regional counter-terrorism capability working to keep people safe from terrorism.
• Tall Ships Youth TrustminorStrategic or Co-development PartnerCommunity partnership where TVP partnered with Tall Ships Youth Trust for community engagement programmes sailing toward stronger communities.
• Milton Keynes Dons and Safety Centre CharityminorStrategic or Co-development PartnerPartnership for Knife Angel project in Milton Keynes, educating 5,000 children about knife crime prevention.
• Community SpeedwatchminorChannel Partner/ Reseller/ DistributorOrganised by Office of the Police and Crime Commissioner in partnership with Community Speedwatch UK. Speedwatch groups provided with starter kits to help volunteers assist in battle against speeding motorists.
• Neighbourhood WatchminorChannel Partner/ Reseller/ DistributorCommunity initiatives supported by TVP where neighbours work together to reduce crime with police support but community ownership.
• Police and Crime Commissioner for Thames ValleycoreOthersGovernance relationship where the Commissioner sets police budget and council tax precept, holds Chief Constable to account, and represents public interest in policing.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Surrey Police: A South East regional police force that co-hosts SEROCU and CTPSE with TVP. Closely comparable in geographic profile (mix of urban and rural), technology adoption, and inter-agency partnership model.
• Kent Police: South East regional colleague co-hosting SEROCU and CTPSE. Comparable in scale, mix of urban and rural demand, and exposure to cross-border crime via ports and the Channel.
• Hampshire Constabulary: Joint ICT partner covering a neighbouring non-metropolitan area in the South East of England. The two forces share technology, command and control systems, and the Bobbi AI assistant, making them the closest operational and digital peer.
• Sussex Police: Another South East regional force in the SEROCU and CTPSE partnership. Comparable in operating model, geographic mix (urban Brighton plus rural areas), and frontline demand profile.
• West Midlands Police: Another large non-metropolitan UK police force with similar scale (5,000+ officers), regional command structure, and innovation programmes. Comparable in headcount, geographic scope, and operational complexity.

Others

• National Crime Agency: UK national law enforcement agency that TVP partners with through SEROCU. Adjacent rather than competing, but closely comparable in the serious and organised crime investigation capabilities TVP delivers regionally.

Broad incumbents

• Greater Manchester Police: One of the UK's largest non-London metropolitan forces with comparable scale and innovation focus. A relevant comparator for technology adoption, public-facing digital services, and partnership models.
• Metropolitan Police Service: The UK's largest police force, serving Greater London. A broad incumbent that operates at much greater scale than TVP but shares the same statutory policing model, 24/7 emergency response, and adoption of large-scale digital policing technology.

Regional players

• Cleveland Police: Northern England police force where TVP's current Chief Constable began his career. Comparable as a regional statutory force of similar scale and structure.
• Cleveland Police: A smaller UK statutory police force serving the Teesside area. Comparable in operational model, regional policing structure, and partnership approach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/ThamesVP
• Facebookfacebook.com/thamesvp
• LinkedInlinkedin.com/company/thames-valley-police
• Instagraminstagram.com/thamesvalleypolice/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Thames Valley Police