North Metropolitan Health Service

What North Metropolitan Health Service does

North Metropolitan Health Service is a statutory health authority established on 1 July 2016 under Western Australia's Health Services Bill 2016, delivering comprehensive adult specialist medical, surgical, mental health, obstetric, and public health services across the state's North Metropolitan catchment. The organization operates a network of three tertiary hospitals (Sir Charles Gairdner Hospital with 600+ beds, King Edward Memorial Hospital as WA's largest maternity provider, and Graylands Hospital as WA's only public psychiatric teaching hospital), two secondary hospitals (Osborne Park Hospital and Joondalup Health Campus), and statewide specialty services covering mental health, dental health, public health, and forensic mental health. Its 10,000+ staff treat more than 500,000 patients annually at SCGH alone, deliver over 5,500 births at KEMH (62% high acuity), and manage 97,624 emergency presentations at Joondalup in 2023-24.

NMHS is wholly owned by the Government of Western Australia, governed by the NMHS Board under the Health Services Act, and funded through state health allocations and Commonwealth Medicare. The Joondalup Health Campus is operated through a public-private partnership with Ramsay Health Care, the only non-government operating structure within the network. The underlying technology stack comprises integrated public hospital health information systems connected to the WA Health System infrastructure, including My Health Record and electronic medical records; no proprietary technology products, APIs, or AI/ML platforms are commercialized or disclosed. Patient access is via GP referrals, self-referral for selected mental health services, and emergency presentations, with services provided free at point of care under Australia's universal Medicare system.

The business model is a managed-services public-sector model: NMHS receives budgeted appropriations to deliver defined clinical outputs against state and national health priorities, with accountability to the NMHS Board for safe, high-quality, and economical care. The 2024-2027 Strategic Plan 'Unleasing our Potential' and the multi-year Graylands Reconfiguration and Forensic Project (A$218.9M Stage 1, April 2023) define the current capital and transformation agenda. Customer segments include the general adult population, women and newborns, mental health patients across all age cohorts, refugees and humanitarian entrants, Aboriginal communities, and older adults, all served through hospital inpatient/outpatient channels, community mental health centres, the Older Adult Health Hub, Hospital in the Home, and statewide outreach programs.

Name

North Metropolitan Health Service

Legal name

North Metropolitan Health Service

Website

https://nmhs.health.wa.gov.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

North Metropolitan Health Service is a Western Australian government statutory authority operating five hospitals and statewide mental health, dental, and public health services, serving over 500,000 patients annually with a 10,000+ staff workforce under the state's universal Medicare system.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

General Medical and Surgical Hospitals (62211), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Safety-Net & Public Hospitals (HLAFAAAD)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Public hospital services
• Mental health services
• Maternity healthcare
• Emergency medical care
• Specialist surgical services

Headquarters

HQ city

Nedlands

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Government Health Funding: NMHS operates as a statutory authority funded primarily through Western Australian Government health allocations and Commonwealth Medicare funding for public hospital services. Services are provided free at point of care under Australia's universal healthcare system.

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

North Metropolitan Health Service is a Western Australian government statutory authority that operates public hospitals and delivers adult specialist medical, surgical, mental health, obstetric, dental, and public health services. It runs three tertiary hospitals (Sir Charles Gairdner, King Edward Memorial, Graylands) and two secondary hospitals (Osborne Park, Joondalup), along with statewide specialized mental health, dental, refugee health, and public health programs. Services are provided free at the point of care under Australia's Medicare system.

Product overview

North Metropolitan Health Service is a statutory health authority providing comprehensive adult specialist medical, surgical, mental health, obstetric, and public health services across Western Australia. The organization operates a network of five hospitals (Sir Charles Gairdner Hospital, King Edward Memorial Hospital, Osborne Park Hospital, Graylands Hospital, and Joondalup Health Campus) along with statewide mental health, dental, and public health services. Services are organized into integrated hospital networks (Sir Charles Gairdner Osborne Park Health Care Group, Women and Newborn Health Service, Mental Health and Dental Health Services, and Public Health and Clinical Excellence) rather than a unified technology product platform.

Differentiator

Problem solved

Functional benefit

Brands

• Women and Newborn Health Service (WNHS): Provides clinical care to women and families, including maternity and newborn services across KEMH and OPH
• Mental Health and Dental Health Services (MHDHS)
• Boorloo Public Health Unit
• State Forensic Mental Health Service

Products and services

• Sir Charles Gairdner Hospital One of Western Australia's largest and leading tertiary hospitals providing clinical services to adults including trauma, emergency and critical care, orthopaedics, general medicine, general surgery, cardiac care, cancer treatment, neurosurgery, and liver transplants. Treated 111,658 inpatients with 434,975 outpatient appointments.
• King Edward Memorial Hospital Western Australia's largest maternity hospital and only referral centre for complex, high acuity pregnancies. Part of the Women and Newborn Health Service, providing obstetric and gynaecological care, with more than 5,500 births annually and 62% requiring high acuity care.
• Osborne Park Hospital Specialist hospital providing aged care, rehabilitation services, elective surgery, gastroenterology, urology, and maternity services. Treated 14,105 inpatients with 69,089 outpatient appointments.
• Graylands Hospital Western Australia's only public psychiatric teaching hospital with 109 beds (51 acute beds and 58 hospital extended care beds). Provides mental health acute care and rehabilitation services for adults aged 18-65.
• Joondalup Health Campus Major hospital for Perth's northern corridor providing medical and surgical services, maternity, neonatal and paediatric services, and aged care and rehabilitation through a public-private partnership with Ramsay Health Care. Served 44,314 inpatients in 2023-2024 with 97,624 Emergency Department presentations.
• Mental Health Services State's largest mental health service providing Youth, Adult, Older Adult, Forensic, and Statewide mental health services across inpatient units, community mental health centres, day therapy, and outreach programs. Includes 294 beds total across facilities.
• Dental Health Services The largest public dental service in Western Australia, providing public dental care across metropolitan locations.
• Public Health Services Diverse public health services to protect, promote, and improve health of whole populations with focus on disease prevention and health promotion, including DonateLife, Health Promotion, Humanitarian Entrant Health Service, Boorloo Public Health Unit, Acquired Brain Injury Rehabilitation Service, and Tuberculosis Control Program.
• State Forensic Mental Health Service Provides mental health care for those within the criminal justice system or at risk of serious offending. Includes Frankland Centre (30-bed secure forensic inpatient), Dryandra Ward (15-bed rehabilitation), Community Forensic Mental Health Service, Prison In-Reach Programs, and court diversion programs in partnership with the WA Department of Justice.
• Older Adult Health Hub Community-based service providing older people with health and wellbeing care in one convenient setting.
• Humanitarian Entrant Health Service Holistic health assessment service for all refugees and humanitarian entrants resettled in Western Australia under the Commonwealth Government's Humanitarian Program, with interpreter support.
• Western Australian Acquired Brain Injury Rehabilitation Service (WAABIRS) State-wide specialist case coordination and community-based therapy service for individuals aged 16-65 with Acquired Brain Injury (ABI). Previously known as State Head Injury Unit.
• WA Tuberculosis Control Program Statewide outpatient public health service providing TB diagnosis, treatment, case management, and BCG vaccination for high-risk groups.
• DonateLife WA Organ and tissue donation service working to save lives, restore health, and improve quality of life through transplantation.
• Women and Newborn Health Service Integrated maternity and women's health service combining King Edward Memorial Hospital and Osborne Park Hospital maternity units with specialist statewide services for women and newborns.
• Hospital in the Home (HITH) - Mental Health Mental health care service providing daily treatment in eligible consumers' homes as an alternative to hospital admission, with multidisciplinary teams providing intensive mental health assessment, treatment, and management. Includes 10 beds in Joondalup and 22 beds in Lower West catchments, plus 48 virtual HITH beds.
• Boorloo (Perth) Public Health Unit Metropolitan-wide service managing infectious disease risk in Perth area, including Aboriginal health, disease control, immunisation, and syphilis response teams. Renamed in 2024 from Metropolitan Communicable Disease Control (MCDC) using the Noongar meaning for the geographic area.

Quantifiable outcome

• Sir Charles Gairdner Hospital treats 111,658 inpatients annually with 434,975 outpatient appointments
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Ramsay Health CarecoreStrategic or Co-development PartnerRamsay Health Care operates Joondalup Health Campus through a public-private partnership agreement to provide public health services. This arrangement is one of WA's largest hospitals serving Perth's northern corridor with Ramsay providing contracted public health services under government oversight.
• Department of Justice (WA)coreStrategic or Co-development PartnerThe State Forensic Mental Health Service works in partnership with the WA Department of Justice and other health care providers to deliver mental health care for those within the criminal justice system or at risk of serious offending. Services include court diversion programs, prison in-reach, and detention centre-based programs.
• OutcarecoreStrategic or Co-development PartnerPartnership with Outcare for the Start Court program located at Central Law Courts in Perth, working with the Department of Justice to address over-representation of people with mental illness in the criminal justice system.
• CentrecarecoreStrategic or Co-development PartnerPartnership with Centrecare for the Child and Adolescent Forensic Service (CAFS) and Youth Detention Specialist Neurodevelopmental and Mental Health Service (NDMHS) at Banksia Hill Detention Centre.
• Waalitj FoundationcoreStrategic or Co-development PartnerPartnership with Waalitj Foundation for the Child and Adolescent Forensic Service (CAFS) and Youth Detention Specialist Neurodevelopmental and Mental Health Service (NDMHS).
• WA Health SystemcoreStrategic or Co-development PartnerNMHS is part of the integrated WA Health System working with other health services including East Metropolitan Health Service, South Metropolitan Health Service, and WA Country Health Service for coordinated healthcare delivery across Western Australia.
• healthdirectminorStrategic or Co-development PartnerReferral pathway for medical advice through healthdirect (1800 022 222) for non-emergency health enquiries, complementing direct hospital services.
• WA Refugee Health Advisory GroupcoreStrategic or Co-development PartnerOversight group for Humanitarian Entrant Health Service activities ensuring coordinated approach to refugee health care across Western Australia.

Scale indicators10 records

Recent moves8 records

Expansion highlights5 records

Regional players

• St John of God Health Care: Large Catholic not-for-profit hospital operator with significant Western Australian presence (Subiaco, Murdoch, Midland, Mt Lawley, Geraldton); operates private and public-contracted services that overlap with NMHS's secondary hospital and elective surgery offering.
• WA Country Health Service: Western Australia's rural and remote health service operating under the same statutory authority framework; comparable in funding model and governance but serves regional/remote populations rather than the metropolitan catchment NMHS covers.

Broad incumbents

• Queensland Health: State-wide public health system operating hospitals, mental health and public health services across Queensland; comparable in scope and statutory authority model but at much larger state-wide scale than NMHS.
• Sydney Local Health District: NSW metropolitan local health district providing comparable tertiary, mental health and community services under a different state governance model; relevant peer for benchmarking public health service operations and funding frameworks outside WA.
• Melbourne Health (Royal Melbourne Hospital): Major Victorian metropolitan public health service operating one of Australia's largest tertiary hospitals with comparable specialties (neurosurgery, trauma, cancer); provides a benchmark for tertiary hospital scale and academic/teaching hospital operations.

Direct peers

• South Metropolitan Health Service: Fellow Western Australian statutory health service established under the same 2016 Health Services Bill, operating tertiary hospitals (Fiona Stanley, Rockingham, Peel) and providing comparable adult specialist, surgical, mental health and obstetric services to Perth's southern corridor.
• East Metropolitan Health Service: Companion WA statutory health service also formed in 2016, operating Royal Perth Hospital, Armadale Health Service and Bentley Hospital; shares the same governance model, funding base and statewide service coordination role as NMHS.
• Child and Adolescent Health Service (WA): Fourth WA statutory health service established in 2016 (Perth Children's Hospital, King Park), with adjacent paediatric mandate; shares the NMHS governance framework and is a natural co-provider across paediatric and adolescent services.

Others

• Ramsay Health Care: Australia's largest private hospital operator and NMHS's PPP partner for Joondalup Health Campus; comparable in hospital operations but private/commercial, providing a benchmark for operational efficiency and PPP economics.
• SilverChain Group: Major Australian provider of community and home-based health services, including Hospital in the Home; relevant comparator for NMHS's community-focused and HITH programs and a potential delivery partner for expanded home-based care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCVPzr1fKui_g1Ov5pbDntqA
• Facebookfacebook.com/NorthMetropolitanHealthService
• LinkedInlinkedin.com/company/north-metropolitan-health-service
• Instagraminstagram.com/nmhs_wa
• Xx.com/nmhs_wa

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Metropolitan Health Service