What Roma Capitale does

Roma Capitale is the municipal government authority of Rome, Italy, administering all local public services for the city's approximately 2.8 million residents across 15 decentralized Municipalities (Municipi I-XV). The entity is led by Mayor Roberto Gualtieri and operates through the Assemblea Capitolina (city council), Giunta Capitolina (executive board), and the per-Municipio administrative structures. Roma Capitale was designated a Metropolitan City in 2013 under Italian Law Decree 83/2012, transitioning from 'Comune di Roma' to its current administrative identity, and serves as Italy's capital-city administration.

Core service infrastructure centers on multichannel citizen engagement: the 24/7 Chiama Roma 060606 contact center for administrative inquiries (operating in Italian, English, and Romanian), the 060608 tourism contact center providing cultural information and ticketing in six languages (operated by subsidiary Zetema Progetto Cultura), the INFORoMA multimedia communication platform (Web TV, news radio, newsletters, WhatsApp), and the AI-powered institutional website search engine launched in 2025 with the Julia chatbot assistant. Specialized services span 14 Centri Antiviolenza (anti-violence centers), the S.O.S. Sala Operativa Sociale social emergency response service with 8 mobile units, the Corpo di Polizia Locale di Roma Capitale, the Geoportale mapping platform, and the Open Data portal. Authentication is integrated with Italy's national SPID/CIE/CNS digital identity systems and the App IO mobile platform.

Revenue is generated through municipal taxation (IMU, TARI/TARSU, addizionale IRPEF, COSAP, contributo di soggiorno), state transfers, EU structural funds, and PNRR resources rather than commercial pricing; most direct citizen services are provided free of charge. Wholly owned subsidiaries include AMA S.p.A. (waste management and urban hygiene), ATAC S.p.A. (public transport, integrated into the 060608 route-planning service), and Zetema Progetto Cultura (cultural project management). Recent commercial initiatives include the ClicBus on-demand flexible transport service, high-tech contactless parking meters, and paid EV ZTL permits launched in 2026.

Name

Roma Capitale

Legal name

Roma Capitale

Website

https://comune.roma.it

Company type

Public

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Roma Capitale is the municipal government authority of Rome, Italy, administering all local public services for 2.8 million residents across 15 decentralized Municipalities. Core operations span citizen contact centers, anti-violence centers, social emergency response, local police, tourism information, and digital municipal platforms funded through taxation.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (925120), Administration of Urban Planning and Community and Rural Development (92512), Security Guards and Patrol Services (561612), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Public administration
• Municipal services
• Local government
• Citizen engagement
• Civic services

Headquarters

HQ city

Roma

HQ country

Italy

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales, Others

Distribution channels9 records

Marketing channels12 records

Core offering

Roma Capitale is the municipal government administration of Rome, Italy, providing comprehensive public services across 15 decentralized Municipalities including registry administration (Anagrafe), local policing, social welfare, cultural and tourism services, waste management oversight, transportation coordination, education services, and business licensing. Services are delivered through physical offices (including URP public relations offices), the 24/7 citizen contact center Chiama Roma 060606, the tourism contact center 060608, and digital channels including the institutional website with AI-powered search, the App IO mobile platform, and INFORoMA multichannel communication. Operational delivery is supported by wholly-owned subsidiaries AMA S.p.A. (waste management), ATAC S.p.A. (public transport), and Zètema Progetto Cultura (cultural services and contact center operations).

Product overview

Roma Capitale operates as a municipal government providing a comprehensive portfolio of public services through both physical and digital channels. The core service infrastructure centers on the Chiama Roma 060606 contact center for citizen inquiries and the Contact Center 060608 for tourism and cultural booking. Key service lines include the INFORoMA multichannel communication system, 14 Centri Antiviolenza anti-violence centers, the S.O.S. Sala Operativa Sociale emergency response service, and the Corpo di Polizia Locale. The municipality also operates the ClicBus on-demand transport service, manages urban development through the Roma si trasforma initiative, and provides educational programming via the Città Educante project. Digital services include the AI-powered website search, Julia chatbot, Geoportale mapping, and Open Data portal. Recent innovations include hi-tech parking meters and electric vehicle ZTL permits. All services are accessible through the unified servizi online platform supporting SPID/CIE/CNS authentication.

Differentiator

Problem solved

Functional benefit

Brands

• Chiama Roma 060606: 24/7 contact center service for citizen inquiries
• 060608
• INFORoMA
• Julia

Products and services

• Chiama Roma 060606 Primary 24/7 citizen contact center service providing real-time responses in Italian, English, and Romanian about all municipal offices and services of Roma Capitale, reachable at local rate via number 060606.
• Contact Center 060608 Integrated culture-tourism-entertainment information and booking service operated by Zetema Progetto Cultura, the first in Italy to simultaneously manage information and ticket sales for cultural attractions and tourist services, available in 6 languages 365 days per year 9:00 to 19:00, with ATAC public transport route planning integration and credit card payment capability.
• INFORoMA Multichannel information system comprising News Radio, Newsletter, Web TV, Podcasts, and WhatsApp channel for distributing Roma Capitale news and updates to citizens across digital and broadcast media.
• Centri Antiviolenza (CAV) Network of 14 anti-violence centers distributed across Rome's 15 Municipalities offering comprehensive support to women victims of gender-based violence, including psychological and legal counseling, employment guidance, awareness activities, shelter accommodation (Case Rifugio), and semi-autonomy housing (Case per la Semi-autonomia). Operated under third-sector management contracts and connected to the national anti-violence hotline 1522.
• S.O.S. Sala Operativa Sociale Social emergency response service operating since 2002, managing social emergencies through 6 daytime and 2 nighttime mobile units staffed by educators, psychologists, and social workers, reachable via toll-free 800440022, 24/7 365 days per year. Includes the SIMIS information system with Power BI dashboard for real-time coordination of mobile units, institutional referrals, and accommodation facilities.
• Corpo di Polizia Locale di Roma Capitale Municipal police force providing urban security, traffic management, video surveillance, urban compliance, and emergency response through the Single Emergency Number 112 across all 15 Municipalities of Rome. Includes the Luceverde real-time traffic and mobility service in collaboration with ACI.
• ClicBus On-demand flexible public transport service providing personalized shared transportation to areas of Rome not served by traditional public transit lines, with planned service expansion to 7 new zones from July 2026.
• Roma Pass Tourist card product offering access to Rome museums and public transport usage with various conditions tailored for visitors to Rome.
• Geoportale di Roma Capitale Geographic information portal providing interactive mapping, geospatial layers, and spatial data about the city of Rome for public access and urban planning support.
• Open Data Portal Portal providing open municipal datasets for public access, civic transparency, and reuse by citizens, researchers, and developers.

Quantifiable outcome

• 24/7 continuous citizen service accessibility via Chiama Roma 060606 contact center
• +3 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ARES 118 (Azienda Regionale Emergenza Sanitaria)coreStrategic or Co-development Partner · 1 January 2016ARES 118 is the regional emergency health service with which Roma Capitale signed a protocol of understanding in 2016 for the 'Comune cardio protetto' (Cardio-Protected Municipality) project. ARES 118 supplies defibrillators, trains municipal employees in BLSD, and maintains the network of 75 AED devices across city facilities.
• Zetema Progetto CulturacoreImplementation/ SI/ Consulting PartnerZetema Progetto Cultura is the operational partner managing the Contact Center 060608, Italy's first integrated culture-tourism-contact center. The service provides tourist information, event bookings, and ticket sales for museums and cultural venues across Rome, operating 365 days per year in 6 languages under a contract with Roma Capitale.
• ATAC S.p.A.coreTechnology or IntegrationATAC S.p.A., Rome's public transport company, provides integration with the 060608 service by offering route calculation tools on the tourism portal, enabling visitors to plan their journey to events and attractions using public or private transport.
• ACI (Automobile Club d'Italia)coreTechnology or IntegrationACI collaborates with Roma Capitale on the 'Luceverde' service providing real-time traffic and mobility information within the local police ecosystem, informing citizens and visitors about road conditions and traffic disruptions across the Roman metropolitan area.
• Regione LaziominorStrategic or Co-development PartnerRegione Lazio (Lazio Region) is referenced as a linked institutional partner on the Roma Capitale website, reflecting the administrative relationship between the municipality and the regional government that oversees the Lazio province within which Rome is located.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Stadt Wien (City of Vienna): Austrian capital-city government widely recognized as a benchmark for municipal digital services (digital citizen portal, app, open data) - directly comparable to Roma Capitale's INFORoMA and AI-search initiatives.
• Città Metropolitana di Napoli: Italian Metropolitan City government serving a similarly large Southern-Italian urban population, with comparable governance structure, EU funding reliance, and social-service portfolio.
• Senatsverwaltung Berlin: Berlin state/capital administration providing a comparable mix of citizen services, district coordination (Bezirke parallel to Rome's Municipi), cultural programming, and integrated digital citizen engagement.
• Greater London Authority: Strategic authority for London combining city-wide and partial municipal functions, directly comparable as a major European capital government with multi-channel citizen engagement, transport coordination (TfL), and cultural programming.
• Ville de Paris (Mairie de Paris): Municipal government of Paris, comparable as another European capital-city administration providing the same full spectrum of municipal services (urban planning, social services, culture, transport coordination, citizen engagement) to a similarly large population.
• Ayuntamiento de Madrid: Municipal government of Madrid, a directly comparable Southern-European capital-city administration with similar service portfolio, 21 districts (vs. Rome's 15 Municipi), and a similar scale of citizen-services operation.
• Città Metropolitana di Milano: Italian Metropolitan City government with comparable statutory structure under the same 2013 reform, providing the closest Italian peer for benchmarking service delivery, digital transformation, and subsidiary governance (including transit).
• Città Metropolitana di Torino: Italian Metropolitan City government with the same statutory framework and similar citizen-services mandate; useful as a domestic benchmark for digital-service modernization and PNRR program execution.
• Ajuntament de Barcelona: Mediterranean European city government of comparable size, with strong digital-services platform (digital city hall, open data, citizen participation tools) - directly comparable to Roma Capitale's AI search and Julia chatbot programs.
• Gemeente Amsterdam: Dutch capital-city government operating one of Europe's most advanced municipal digital-service platforms; comparable as a peer for benchmarking AI-driven citizen services, smart-city initiatives, and open-data publication.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/roma
• YouTubeyoutube.com/notizieromacapitale
• Facebookfacebook.com/RomaCapitaleOfficialPage
• LinkedInlinkedin.com/company/romacapitale
• Instagraminstagram.com/roma
• TikToktiktok.com/@roma.capitale

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Roma Capitale