Rejsegarantifonden

What Rejsegarantifonden does

Rejsegarantifonden (Danish Travel Guarantee Fund) is a statutory consumer protection fund established by Danish law in 1979 and headquartered in Kongens Lyngby, Denmark. It administers mandatory insurance coverage for Danish travelers when registered travel providers (package operators, airlines, ticket sellers, arrangers of linked travel arrangements) go bankrupt, covering prepaid costs and arranging repatriation through SOS International for those stranded abroad. The fund operates three core coverage products: Pakkerejse (Package Travel), Flybillet (Flight Tickets), and Sammensat Rejse (Linked Travel), and it also finances and secretariats the Pakkerejse-Ankenævnet (Package Travel Complaints Board) for consumer dispute resolution.

The organization runs a lean operation of 11-50 staff led by Director Birgitte Fjeldhoff, with a secretariat structure organized around supervision, administration, and finance functions. Its technology stack is built on Denmark's public digital infrastructure: consumers file claims through a MitID-authenticated web portal (bodine-rgf.egdw.dk), registration forms are processed via Penneo e-signature, and member travel providers submit turnover and audit reports through the Virk.dk government portal. The board is appointed by the Minister for Industry, Business and Financial Affairs and includes representatives from consumer bodies (Forbrugerrådet Tænk), trade unions (HK Service Hovedstaden), and industry associations (Brancheforeningen Dansk Luftfart, REJS – Travel Industry Denmark).

Rejsegarantifonden is financed entirely by the travel industry it regulates rather than by government appropriation or external capital. Registered providers pay a one-time registration fee (DKK 3,500 in 2026), an annual base administration fee (DKK 6,500 in 2026), and a turnover-based variable contribution of approximately DKK 150 per DKK 1 million in covered turnover. Annual accounts are audited by Rigsrevisionen, the Danish National Audit Office. The fund's revenue is not publicly disclosed, and membership spans hundreds of providers across enterprise (e.g., Albatros Travel, Aller Leisure), mid-market (e.g., Air Alsie), and SMB segments (e.g., 4Hunt Jagtrejser, 80DAYS).

Name

Rejsegarantifonden

Legal name

Rejsegarantifonden

Website

https://rejsegarantifonden.dk

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

Rejsegarantifonden is a Danish statutory fund established in 1979 that provides consumer protection for travelers when registered travel providers go bankrupt, covering package travel, flight tickets, and linked travel arrangements, and it is financed through membership fees from Danish travel providers.

Ownership category

akta.pro rank

Product category

Travel Guarantee Services

NAICS

Insurance and Employee Benefit Funds (5251)

SIC

Surety Insurance (6351)

akta.pro primary industry

Medical Travel Insurance (Emergency Medical, Evacuation & Repatriation) (FSAJAJAB)

Keywords

• Travel guarantee fund
• Consumer protection
• Package travel coverage
• Flight ticket coverage
• Linked travel coverage

Headquarters

HQ city

Kongens Lyngby

HQ country

Denmark

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Revenue model

1. Registration Fees: One-time registration fee charged to travel providers upon joining the fund or re-registering
2. Administration Fees: Annual administration fees comprising a fixed base fee and a variable turnover-based contribution calculated based on the provider's share of total industry turnover covered by the fund
3. Turnover Contributions: Variable fees based on travel providers' invoiced turnover covered by the fund, calculated using the provider's turnover in relation to total industry turnover over the last three calendar years. Currently approximately DKK 150 per DKK 1 million in turnover

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Rejsegarantifonden is a statutory Danish consumer protection fund established by law in 1979 that reimburses prepaid travel costs and arranges repatriation for travelers whose registered travel providers (package tour operators, airlines, or linked-arrangement providers) go bankrupt. It administers three core coverage lines — package travel, flight tickets, and linked travel arrangements — and processes claims through a digital MitID-authenticated portal while coordinating repatriation abroad via SOS International.

Product overview

Rejsegarantifonden (Danish Travel Guarantee Fund) is a statutory fund established by law in 1979 that provides consumer protection against bankruptcy by registered travel providers. The organization operates three core coverage products: Pakkerejse (Package Travel) for package holidays, Flybillet (Flight Tickets) for airline tickets with Danish departure/return, and Sammensat Rejse (Combined Travel) for linked travel arrangements. The fund processes claims through its digital MitID-signed submission system and arranges repatriation for stranded travelers via SOS International. It also maintains a member registry of approved travel providers and provides administrative services including quarterly reporting through Virk.dk. The fund serves both private consumers (seeking coverage information) and business travel providers (seeking membership and reporting services).

Differentiator

Problem solved

Functional benefit

Products and services

• Pakkerejse Dækning (Package Travel Coverage) Statutory coverage for package holidays consisting of at least two travel services (transport, accommodation, tourist service, or car rental) purchased together or offered at a single price. Provides refund or home transport assistance if the registered travel provider goes bankrupt. Targeted at Danish consumers who purchased package travel from a registered provider.
• Flybillet Dækning (Flight Ticket Coverage) Coverage for flight tickets with departure from and return to a Danish airport. Covers home transport for stranded passengers or refund for unused tickets when the airline or ticket seller goes bankrupt. Targeted at Danish consumers with Danish-departure flight bookings.
• Sammensat Rejse Dækning (Combined/Linked Travel Coverage) Coverage for linked travel arrangements where a customer purchases one travel service and is referred to another provider within 24 hours. Covers the first element purchased from the registered travel provider. Targeted at Danish consumers using linked travel bookings with registered providers.
• Hjemtransport (Repatriation Assistance) Coordination of home transport for travelers stranded abroad due to a registered travel provider's bankruptcy, arranged via SOS International. Targeted at Danish travelers abroad at the time of their provider's insolvency.

Quantifiable outcome

• Consumers covered automatically upon purchase from registered providers—no registration or opt-in required
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SOS InternationalcoreStrategic or Co-development PartnerSOS International provides repatriation coordination services on behalf of Rejsegarantifonden for travelers stranded abroad due to travel provider bankruptcies. Stranded customers contact SOS International at +45 38 48 93 45 to arrange home transport. The organization attempts to arrange repatriation as close to the original departure time as possible.
• Pakkerejse-Ankenævnet (Package Travel Complaints Board)coreStrategic or Co-development PartnerRejsegarantifonden finances and secretariats Pakkerejse-Ankenævnet, which handles consumer complaints about package travel. The fund provides administrative support and funding for this dispute resolution body.
• Kammarkollegiet (Swedish National Legal Aid Agency)minorStrategic or Co-development PartnerSwedish consumer protection authority handling bankruptcy claims for Swedish-domiciled travel providers. When Mixx Travel AB (Swedish company) went bankrupt, Kammarkollegiet handled claims for package travel customers while Rejsegarantifonden handled flight-only claims for Danish customers.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• Pakkerejse-Ankenævnet (Package Travel Complaints Board): Related Danish dispute resolution body secretariated by Rejsegarantifonden. Adjacent travel consumer protection entity handling complaints outside of bankruptcy scenarios, with operational overlap.
• SOS International: Strategic partner providing repatriation coordination services for Rejsegarantifonden's stranded travelers. Not a peer by mandate but a core operational partner enabling the fund's home-transport service offering.
• European Consumer Centres Network (ECC-Net): EU-wide consumer protection network assisting cross-border consumer issues including travel. Indirect peer operating at EU level on related consumer protection mandates.
• Forbrugerrådet Tænk (Danish Consumer Council): Danish national consumer protection organization represented on Rejsegarantifonden's board. Adjacent in consumer protection mandate and collaborates on travel industry consumer issues.

Direct peers

• UK Civil Aviation Authority (ATOL scheme): UK Air Travel Organisers' Licence scheme provides comparable consumer protection against UK travel provider bankruptcies. Statutory mandate, regulatory oversight, and member fee structure closely parallel Rejsegarantifonden's model.
• Reisegarantifondet (Norwegian Travel Guarantee Fund): The Norwegian statutory travel guarantee fund, structurally analogous to Rejsegarantifonden, providing consumer protection against Norwegian travel provider bankruptcies under similar legal framework. Closest direct peer by mandate and operational model.
• APST (Association Professionnelle de Solidarité du Tourisme): French professional solidarity association for tourism providing similar travel provider guarantee and consumer protection functions. Operates as a statutory-adjacent scheme with comparable insurance-like structure.
• Kammarkollegiet (Swedish Legal, Financial and Administrative Services Agency): Swedish counterpart handling travel guarantee claims for Swedish-domiciled providers. Already coordinates with Rejsegarantifonden on cross-border cases (e.g., Mixx Travel AB bankruptcy), demonstrating functional equivalence in regulatory mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/rejsegarantifonden
• LinkedInlinkedin.com/company/rejsegarantifonden

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rejsegarantifonden