Capita - Education Software Solutions

What Capita - Education Software Solutions does

Capita plc is a London-headquartered, London Stock Exchange-listed (LON:CPI) business process outsourcer founded in 1984 and operating across eight countries with approximately 34,000 colleagues. The company positions itself as the UK's leading AI-enabled business process outsourcer, providing customer experience management, citizen experience services, pensions administration, payments and collections, learning and specialised training, and contact centre operations to central government, local government, defence, health, financial services, telecoms & media, utilities and retail clients. Marquee customers include HMRC, the British Army, the Civil Service Pension Scheme, the Department of Justice Northern Ireland, BBC, VMO2, Transport for London, Southern Water and FC Bayern Munich.

The company's technology core is the AI Catalyst Stack — a four-layer framework comprising Process Observability, AI Build & Deployment Platforms (low-code plus pro-code), an Orchestration & Integration Layer supporting MCP and A2A interoperability standards, and a Data Management & Intelligence Layer built on Databricks, Snowflake and Unity Catalog. On top of this stack, Capita has productised a suite of AI agents and platforms including CapitaContact (Amazon Connect-backed omni-channel contact centre), AgentSuite (Call Sight and Agent Assist), Capita Accelerate (NLP for British Army medical records), the Forward Deployed Orchestrator operating model for agentic AI in regulated operations, and named agents such as REMI, Doris, Hugo, Vera, Clive, DataWorks, the Contact Centre Analytics Agent and the Capita Citizen Contact Agent.

Capita monetises primarily through long-term managed-services outsourcing contracts with public and private-sector organisations, supplemented by subscription/recurring AI solutions revenue delivered through hyperscaler partnerships (AWS, Microsoft, Salesforce, ServiceNow, Snowflake) and, as of April 2026, an AWS Marketplace storefront. The go-to-market is enterprise field sales supplemented by channel partners and consortium partnerships (e.g., Raytheon UK for the British Army's Collective Training System). FY25 adjusted revenue was £2,199.5m with adjusted profit before tax of £74.5m, materially improved from £40.5m in FY24.

Name

Capita - Education Software Solutions

Legal name

Capita plc

Website

https://capita.com

Company type

Public

Founded year

1984

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Capita plc is a London-listed, AI-enabled business process outsourcer serving UK central and local government, defence, health, financial services and enterprise clients across eight countries, delivering managed services and AI agents via its AI Catalyst Stack and hyperscaler partnerships.

Ownership category

akta.pro rank

Product category

Education Management Software

NAICS

Software Publishers (5132), Educational Support Services (611710), Educational Services (611)

SIC

Services-Prepackaged Software (7372), Services-Educational Services (8200), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Institutional & Program Analytics (Enrollment, Retention, Outcomes) (EDAFAFAK)

akta.pro secondary industries

Learning Data Infrastructure & Interoperability (LRS, xAPI/LTI/OneRoster, Data Pipelines) (EDAFAFAJ), Adaptive Learning & Personalized Instruction Software (EDAJAMAE)

Keywords

• Education management software
• Student information systems
• School administration software
• Learning management systems
• Education data analytics

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing Services: Core BPO services including customer experience management, contact centres, pensions administration, payments and collections, learning and specialized training, sales and retention. Long-term contractual relationships with public and private sector clients delivering essential services at scale.
2. AI Solutions and Technology Services: AI-enabled solutions including CapitaContact, AgentSuite, Capita Accelerate, and Forward Deployed Orchestrator delivered through hyperscaler partnerships. Revenue generated through platform licensing, implementation services, and ongoing managed services.
3. Citizen Experience Services: Public sector citizen experience services including local government support, planning and regeneration, sustainability and decarbonisation, building safety and estates transformation.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Capita - Education Software Solutions is a standalone provider of management information systems (MIS) for education institutions, operating as a division within Capita plc. It sells education-focused software and the underlying AI-enabled platforms (AI Catalyst Stack, AI agents, omni-channel contact centre, managed WAN) that support student information management, school administration, and learning operations. Revenue is generated through software licensing, subscription, and managed services sold to UK and European education and public sector clients.

Product overview

Capita is the UK's leading AI-enabled business process outsourcer offering a comprehensive portfolio of AI-powered solutions and business process services. The product portfolio centres on the AI Catalyst Stack - a four-layer technology framework (Process Observability, AI Build & Deployment Platforms, Orchestration & Integration Layer, Data Management & Intelligence) - which underpins their AI-enabled BPO capabilities. Key products include CapitaContact (omni-channel contact centre platform powered by Amazon Connect), AgentSuite (AI CX solution with Call Sight and Agent Assist), and Capita Accelerate (NLP for medical record processing). Capita has developed multiple AI agents including Capita Citizen Contact Agent, Contact Centre Analytics Agent, REMI, Doris, Hugo, Vera, Clive, and DataWorks, all orchestrated through the Forward Deployed Orchestrator operating model. The Forward Deployed Orchestrator embeds AI-fluent experts in client operations to continuously improve performance and own measurable outcomes. Beyond AI solutions, Capita delivers Citizen Experience Services, Customer Communications and Digital Services, Complaint Handling Services, and End-to-End Customer Management through its Capita Experience division. The company operates across 8 countries supporting primarily UK and European clients.

Differentiator

Problem solved

Functional benefit

Brands

• CapitaContact: AI-powered integrated omni-channel contact centre platform powered by Amazon Connect
• AgentSuite
• Capita Accelerate
• AI Catalyst Stack
• Forward Deployed Orchestrator
• Data Management and Intelligence Layer

Products and services

• AI Catalyst Stack Four-layer technology framework operationalising AI at scale: Process Observability, AI Build & Deployment Platforms (Low-Code + Pro-Code), Orchestration & Integration Layer, and Data Management & Intelligence. Forms the technological backbone for AI-enabled services across Capita's portfolio.
• Forward Deployed Orchestrator Capita's operating model for running agentic AI in regulated middle- and back-office operations. An AI-fluent process and change expert embedded directly in a client's operation to continuously improve performance, scan agent estates across platforms (Agentforce, AWS Bedrock, Microsoft Copilot, Databricks, Snowflake), and own measurable outcomes.
• CapitaContact Single, integrated omni-channel (voice, chatbot and SMS) platform for contact centre agents, powered by Amazon Connect. Automates simple interactions so agents can focus on empathetic, personalised customer experiences. Delivered 30% productivity increase within six months.
• AgentSuite AI customer experience solution with Call Sight (automates quality assurance from call recordings) and Agent Assist (summarises past calls and customer information). Delivered 20% reduction in average call handling times and 15% improvement in first call resolution rates.
• Capita Accelerate Safe, secure natural language processing tool that analyses candidates' medical records for British Army recruitment. Approved by Ministry of Defence. Processes 30,000 records annually with 30% reduction in processing time.
• Capita Citizen Contact Agent Self-service, speech-to-speech AI for citizen enquiries. Understands natural language, provides answers in plain English, handles routine requests end-to-end (waste services, council tax, licensing) and passes complex queries to human agents seamlessly.
• Contact Centre Analytics Agent Powered by Snowflake, surfaces data to users using natural language queries. Helps teams explore data and uncover insights without specialist skills across contact centre and back-office operations.
• REMI AI agent powered by Copilot acting as first level of triage for customer email queries in regulated financial service environments. Reads, categorises and responds to emails using NLP with pre-approved response templates.
• Doris Built using Power Apps and Power Automate, supports report quality by reviewing audited assessments to identify clerical issues such as date or number inconsistencies before submission.
• Hugo Knowledge agent supporting teams in understanding TPDPS processes, providing guidance on assessment activities, case approaches, and scheme criteria information.
• Vera Supports clinical support team by managing incoming emails, responding to common questions, routing requests to appropriate teams, and logging requests for human input.
• Clive Streamlines innovation ideas generation and management in Capita's Catalyst Lab. Converts unstructured submissions into decision-ready governed work, ensuring each idea covers benefits, ownership, scale, urgency and constraints.
• DataWorks Blends datasets from multiple systems into single view for workforce management. Built on Databricks Data Intelligence Platform and Unity Catalog, giving managers real-time visibility of hours worked across the business.
• Capita AWS Marketplace Storefront First European BPO storefront on AWS Marketplace providing customers access to Capita's AI, data and digital services via AWS Marketplace.
• Managed WAN and SD-WAN Cloud-native, AI-optimised WAN architecture leveraging AWS Cloud WAN and Juniper SD-WAN technology. Delivers enterprise-grade performance, AI-driven network health monitoring, automated provisioning and 24/7 support.
• Complaint Handling Services End-to-end complaints management services including outsourced contact handling, data analytics and CX transformation. Handles 3 million customer complaints annually with 20 years FCA regulation involvement.
• End to End Customer Management Contact centre solutions including corporate helpdesk, omni/multi-channel management, multilingual services. Serves 50+ UK brands including BBC and VMO2. Enables 40% savings in customer contact costs.
• Customer Communications and Digital Services Integrated communication and digitisation solutions including digital mailroom, document management, hybrid mail, multichannel communications, print procurement, and scanning/digitisation services. ISO 27001 and GDPR compliant.
• Capita Experience (Customer Experience Management division) Capita's customer experience management division delivering market-leading customer service outsourcing. Handles 100m+ customer interactions annually across 16,000 international colleagues in 8 global centres of excellence.
• Citizen Experience Services Public services delivery including levelling up, placemaking, sustainability and decarbonisation, land and property asset optimisation. Supports 62 million citizens with better local public services.

Quantifiable outcome

• 30% productivity increase in contact centres using CapitaContact
• +7 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability11 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• SnowflakecoreTechnology or Integration · 2 March 2026Multi-year agreement announced March 2026. Capita achieves Snowflake Select Partner status. Snowflake powers AI Catalyst Stack for mission-critical citizen contact centres, enabling data analytics and AI-enabled services across sectors.
• Amazon Web Services (AWS)coreTechnology or IntegrationStrategic hyperscaler partnership for cloud and AI transformation. Capita is AWS Gold Standard partner and first European BPO to launch Storefront on AWS Marketplace. CapitaContact powered by Amazon Connect; AgentSuite leveraging AWS for contact centre AI. Joint initiatives include cloud modernisation and security transformation.
• MicrosoftcoreTechnology or IntegrationCapita holds three of seven Microsoft Partners Designations. Working towards achieving additional designations. Collaboration includes AI solutions, GitHub Copilot for developers, and Microsoft Copilot Studio for low-code agent development.
• SalesforcecoreTechnology or IntegrationStrategic partnership for CRM and AI solutions. Capita is working with Salesforce on multiple initiatives including Agentforce for recruitment automation. Joint AI solutions for Defence, Education and Enterprise sectors announced June 2026.
• ServiceNowcoreTechnology or IntegrationPartnership enabling simplification of complex processes and digital transformation for public and private sector clients. ServiceNow integration with SD-WAN technology for AI-powered networking.
• Juniper NetworkssupportingTechnology or IntegrationSD-WAN technology partnership for AI-optimised WAN architecture. Juniper's SD-WAN provides automation, security, and compatibility with AI-based platforms including ServiceNow.
• MultiversesupportingStrategic or Co-development PartnerPartnership for AI training and workforce development. Capita scales AI transformation to 750-strong workforce through Multiverse. AI apprenticeship programme 'AI for Business Value' delivered through applied learning.
• Raytheon UKcoreStrategic or Co-development PartnerOmnia Training consortium led by Raytheon UK where Capita delivers training services for British Army's Collective Training System (ACTS).

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Concentrix: Global customer experience and BPO company serving regulated industries with technology-enabled services. Comparable to Capita in customer management, contact centre operations, and AI-enhanced CX solutions across multiple verticals.
• Wipro: Global IT services and BPO company with significant UK public sector presence. Comparable to Capita in delivering technology-enabled outsourcing, AI/automation services, and digital transformation for government and regulated industries.
• Sopra Steria: European IT services and BPO company with strong UK public sector presence. Comparable to Capita in delivering digital transformation, managed services, and citizen-facing solutions for UK central and local government.
• Serco Group: UK-headquartered public services company operating across defence, transport, health, and citizen services. Comparable to Capita as a large-scale BPO serving UK government with overlapping capabilities in contact centres, citizen services, and public sector process outsourcing.
• Accenture: Global professional services and technology company with significant public sector and AI transformation practices. Comparable to Capita in deploying AI agents, data platforms, and large-scale transformation programs for government and enterprise clients.
• Teleperformance: Global leader in customer experience management and digital integrated business services, comparable to Capita's Customer Experience division. Both companies operate large-scale contact centre BPO operations and are deploying AI agents to transform customer service delivery.

Direct peers

• RM plc: UK-based education technology company providing software, IT infrastructure, and services to schools and educational institutions. Direct competitor across both education software and managed IT services for the UK education sector.
• ScholarPack: Cloud-based school management information system serving UK primary and secondary schools. Competes directly with Capita's SIMS in the UK K-12 MIS market with a modern, web-native platform.
• Bromcom: UK school MIS provider offering cloud-based student information, assessment, and communication tools for primary and secondary schools. Direct competitor to Capita SIMS in the UK education software market, particularly favored by academies and MATs.
• Arbor Education: UK-based provider of cloud-native school MIS and student information systems, directly competing with Capita's SIMS product in the UK K-12 education market. Both companies serve primary, secondary, and MAT customers with similar school management workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CapitaPlc
• YouTubeyoutube.com/@capita
• Facebookfacebook.com/Capitaplc
• LinkedInlinkedin.com/company/capita
• Instagraminstagram.com/lifeatcapita

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capita - Education Software Solutions