Riko

What Riko does

Riko, operating under the trade name Dialogus, is an early-stage enterprise AI company building voice agents that resolve, trace, and control live customer phone conversations for enterprise buyers. The company was founded in 2024, operates from Mexico (riko.mx), is privately held, and runs a 1-10 person team. Its platform targets enterprises that need phone-based interactions — principally customer support calls and phone-based order intake — handled end-to-end without human intervention, with full audit trails and controlled escalation paths.

The core product is the Dialogus platform, built on a proprietary reasoning runtime called Wildfire that constrains the AI model's behavior within valid workflow state, policies, customer context, and approved tools for each conversational turn. On top of this runtime, the company offers two solution modules: a Customer Support module that resolves live support calls end to end, and an Order Calls module that takes phone orders directly into enterprise POS systems. The system integrates with POS, CRM, WhatsApp, and workflow tools, executes approved actions such as orders, delivery changes, and CRM updates, and produces an auditable evidence trail (transcripts, tool results, latency, outcomes) for every call. A 'Voice Lab' loop converts production failures into replayable scenarios and regression tests to harden agent behavior over time. The platform is SOC 2 Type 2 compliant and is backed by Y Combinator.

Riko sells exclusively through an enterprise field-sales motion with 'Book a demo' as the primary call to action and quote-based pricing; no self-serve tier or public pricing is disclosed. Revenue is described as a subscription/recurring B2B SaaS model with likely usage components tied to call volume. The only named enterprise customer is Papa Johns, for whom Dialogus is reported to be processing thousands of live order calls, indicating that the company is still in early commercialization with concentrated reference-account activity rather than broad market penetration.

Name

Riko

Legal name

Riko

Website

https://riko.mx

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Riko (operating as Dialogus) is an early-stage enterprise AI company building SOC 2 compliant voice agents that resolve live customer support calls and phone-based orders end-to-end, integrating directly with enterprise POS and CRM systems.

Ownership category

akta.pro rank

Product category

Enterprise Conversational AI Platform

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYHDAAAFAL

Contact Center Speech AI (agent assist, IVR automation)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYBPAMACAC

Voice Calling (VoIP) Apps

Business & Public Services/Web, Mobile & Digital Platforms/Messaging, Voice/Video & Communication Apps

Keywords

• AI voice agents
• Conversational AI platform
• Enterprise voice automation
• AI customer support
• Voice AI agents

Headquarters

HQ city

Unknown

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise AI Voice Agent Services: B2B SaaS model providing AI voice agents for enterprise operations, likely subscription-based with usage components for call volume. Services include customer support resolution and order call processing integrated with enterprise POS and CRM systems.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Riko operates Dialogus, a SOC 2 compliant AI voice agent platform for enterprises. The platform resolves live customer support calls end-to-end and takes phone orders directly into enterprise POS systems, providing controlled workflow execution, real-time speech processing, and full audit trails for every call.

Product overview

Riko's Dialogus is a unified AI voice agent platform backed by Y Combinator, consisting of a core voice operating layer with specialized modules. The platform combines the Dialogus core product with specific solutions including Customer Support (for resolving live support calls) and Order Calls (for phone-based order taking into POS systems). The underlying Wildfire runtime engine powers real-time speech processing and constrained AI reasoning across the platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Dialogus

Quantifiable outcome

• Processing thousands of calls for Papa Johns enterprise customer

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• PolyAI: PolyAI develops enterprise conversational voice agents for customer service and call deflection, serving large brands with high-volume phone support analogous to Dialogus's Papa Johns deployment.
• Retell AI: Retell AI builds API-driven AI voice agents for enterprise call workflows, directly competing with Dialogus in speech-to-speech voice agents that handle inbound customer calls, route to enterprise systems, and provide observability.
• Bland AI: Bland AI offers AI phone agents for enterprise customer interactions including order taking and support, overlapping directly with Dialogus's order calls and customer support modules.
• Vapi: Vapi provides a developer platform for building and deploying AI voice agents with telephony integration and tool calling, targeting the same enterprise voice automation use cases as Dialogus.
• Voiceflow: Voiceflow provides a collaborative platform for designing and deploying conversational AI agents including voice, addressing the same enterprise customer support and operational workflow use cases.
• Sierra (Sierra AI): Sierra builds enterprise AI agents for customer experience, with a comparable focus on safe, auditable production-grade agents handling live customer conversations, directly competing with Dialogus's enterprise positioning.

Broad incumbents

• Google Contact Center AI: Google CCAI provides conversational AI for enterprise contact centers as part of Google Cloud, offering competing speech and agent capabilities for the same voice automation workloads.
• Genesys: Genesys is a large CCaaS and customer experience platform with increasing AI agent capabilities, competing with Dialogus in the enterprise voice and customer engagement space.
• Amazon Connect: Amazon Connect is AWS's cloud contact center offering with native and third-party AI voice agent capabilities, representing an incumbent CCaaS platform that enterprises may choose over Dialogus.

Others

• Twilio: Twilio provides the underlying voice, telephony, and messaging APIs that Dialogus-style AI voice agents rely on; it is an enabling platform rather than direct competitor but largely defines the enterprise voice infrastructure stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Riko