FirstCall Group

What FirstCall Group does

FirstCall Group is a privately held commercial mechanical service platform headquartered in Rollingwood, Texas, founded in 2000 and led by founder & CEO Evan Eachus. The company provides HVAC, building automation and controls, plumbing, refrigeration, and electrical services to commercial and industrial facility operators, operating through 25 partner branches across 11 U.S. states and employing approximately 800 people. The primary operating brand is FirstCall Mechanical, with company-owned branches in Columbus (OH), Dallas-Fort Worth (TX), and Austin (TX), supported by an acquisition-built partner network (Statewide Conditioning, KATS Solutions, Timco, C2H, Conditioned Air, Starr, and others) that retain local leadership, team, and brand identity post-close. Customers include multi-site property owners, facility managers, and operators in healthcare, life sciences, data centers, government, education, industrial/manufacturing, retail, and hospitality verticals.

The company's technology stack centers on in-house building automation systems (BAS) and a cloud-based Energy Management System (EMS) that centralizes HVAC, lighting, and energy monitoring across multi-site portfolios. The EMS supports industry-standard protocols including BACnet, Modbus, LonWorks, OPC, and MQTT, and integrates with major BAS platforms such as Tridium Niagara, JCI Metasys, ALC WebCTRL, and Distech. Portfolio-wide asset tracking captures make, model, serial number, warranty, and service history to enable condition-based capital planning and first-trip resolution. All service work is self-performed by the company's own technicians rather than subcontracted, allowing consistent quality standards, unified documentation, and integrated multi-trade diagnosis across HVAC, controls, plumbing, and electrical work.

FirstCall's revenue model combines recurring planned maintenance contracts (annual subscriptions with quarterly, semi-annual, or seasonal visit cadences), project-based installation and retrofit work, and per-incident emergency service at roughly $800 per after-hours call (with priority dispatch for PM customers). Go-to-market is direct enterprise field sales targeting facility managers and property owners, augmented by content marketing (Insights blog, vertical landing pages) and LinkedIn. Growth is driven primarily through an acquisition program targeting established commercial mechanical service businesses with $5M+ in annual revenue; acquired companies retain brand and leadership while gaining access to shared back-office services (HR, finance, marketing, IT, operations). A dedicated acquisitions website explicitly targets mechanical business owners as a secondary segment seeking liquidity with continuity.

Name

FirstCall Group

Legal name

FirstCall Group

Website

https://firstcallmechanical.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

FirstCall Group is a privately held commercial mechanical service platform providing HVAC, building controls, plumbing, electrical, and refrigeration services to multi-site enterprise facility owners and managers across 25 partner branches in 11 U.S. states, with approximately 800 employees.

Ownership category

akta.pro rank

Product category

Commercial Mechanical Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (81131)

SIC

Refrigeration & Service Industry Machinery (3580), General Industrial Machinery & Equipment (3560), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

HVAC & Refrigeration Contracting (IMAFALAB)

akta.pro secondary industries

HVAC Service, Maintenance & Repair (BPABACAA), Commercial HVAC Maintenance Agreements & PM Programs (HSAOAHAJ), Emergency HVAC Repair (24/7) (HSAOAHAC), HVAC Equipment (Heating, Cooling & Air Handling) (IMAHAKAB)

Keywords

• Commercial HVAC services
• Building automation systems
• Planned maintenance programs
• Mechanical service platform
• Commercial refrigeration

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Commercial HVAC Service: Comprehensive heating, ventilation, and air conditioning service for commercial and industrial facilities including install, repair, and optimization. Delivered through planned maintenance contracts, emergency service calls, and project work. Revenue is recurring through maintenance contracts with additional revenue from time-and-materials emergency and project work.
2. Planned Maintenance Programs: Programmatic service plans with predictable scheduling, transparent reporting, and asset-level tracking. Customized per facility's equipment mix, operating hours, and risk tolerance. Quarterly, semi-annual, or seasonal visit cadences aligned to manufacturer recommendations. Includes capital planning support.
3. Building Controls & Automation: Design, installation, integration, and service of building automation and controls systems. Includes new construction BAS design, pneumatic-to-DDC retrofits, cloud-based EMS deployment, and ongoing controls service contracts. Revenue is project-based for installation and recurring for service contracts.
4. Project & Retrofit Work: Design-build delivery for new construction, equipment change-outs, retrofits, and capital projects. Includes RTU, chiller, boiler, AHU, and pump replacements; BAS upgrades; and utility rebate filing. Revenue is one-time/project-based with coordination of multiple trades.
5. 24/7 Emergency Response: Around-the-clock emergency dispatch and on-call technician response for HVAC, refrigeration, and controls emergencies. Priority dispatch for planned maintenance contract customers. Revenue is per-incident, typically at premium rates for after-hours and emergency service.
6. Commercial Plumbing Service: Commercial plumbing service including domestic water systems, sanitary and vent, backflow prevention, water heaters, gas piping, and leak detection. Self-performed alongside HVAC and controls. Revenue is mix of planned maintenance contracts and per-incident emergency work.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

FirstCall Group provides commercial and industrial mechanical services — HVAC install/repair/optimization, planned maintenance, 24/7 emergency response, building automation and controls, commercial plumbing, refrigeration, and electrical — delivered self-performed by its own technicians across 25 branches in 11 states. Revenue is anchored by recurring planned maintenance contracts with project-based and emergency time-and-materials work layered on top, plus design-build and retrofit projects for new construction and capital upgrades.

Product overview

FirstCall Group is a multi-region commercial mechanical service platform operating under the FirstCall Mechanical brand. The platform provides a comprehensive suite of mechanical services including HVAC installation, repair, and maintenance; building automation and controls; commercial plumbing; refrigeration; and electrical services. The company operates company-owned branches in Columbus, OH, Dallas-Fort Worth, TX, and Austin, TX, backed by a network of 25 partner branches across 11 states. Recent acquisitions include Statewide Conditioning (SCI) and Automated Building Solutions (ABS) for Mid-Atlantic expansion. Services are delivered through a self-performing model where the company's own technicians execute work rather than coordinating subcontractors. The platform also includes specialized verticals for critical infrastructure (data centers, life sciences/healthcare) and turbines/rotating equipment through the KATS Solutions brand.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial HVAC Services Comprehensive heating, ventilation, and air conditioning service for commercial and industrial facilities, including rooftop units, chillers, boilers, air handlers, VRF/VRV systems, and precision cooling equipment. Covers install, repair, and optimization.
• Planned Maintenance Programs Programmatic recurring service plans with predictable scheduling, transparent reporting, and asset-level tracking, customized to each facility's equipment mix, operating hours, and risk tolerance, with quarterly, semi-annual, or seasonal visit cadences aligned to manufacturer recommendations.
• 24/7 Emergency Services 24/7 staffed dispatch and on-call technician response for HVAC, refrigeration, and building controls emergencies, with priority routing for planned maintenance contract customers.
• Building Controls & Automation Design, installation, integration, and service of building automation and controls systems including new construction BAS design, pneumatic-to-DDC retrofits, web-based graphics and dashboards, sequence tuning, and controls service contracts, supported on Tridium Niagara, JCI Metasys, ALC WebCTRL, and Distech platforms.
• Project Support, Modernization & Retrofit Design-build delivery for new construction, expansions, equipment change-outs (RTU, chiller, boiler, AHU, pump), system retrofits, energy retrofits, and capital projects, including utility rebate paperwork for AEP Ohio and Columbia Gas.
• Commercial Plumbing Commercial plumbing service covering domestic water systems, sanitary and vent, backflow prevention, water heaters, gas piping, and leak detection, performed in-house alongside HVAC and controls.
• Commercial Refrigeration Service, repair, and replacement for walk-in coolers and freezers, reach-in units, ice machines, refrigerated display cases, rack systems, and refrigerant compliance under EPA Section 608 and AIM Act/HFC phase-down.
• Commercial Electrical Commercial electrical maintenance covering emergency power systems testing, critical equipment electrical support, energy management, and integrated system performance in compliance with NEC, OSHA, and healthcare standards.
• Energy Management Systems (Cloud-Based EMS) Cloud-based building energy management system (BEMS) design, installation, and maintenance that centralizes control of HVAC, lighting, and energy spend across multi-site portfolios via sensors and a single online platform for remote scheduling, alerts, and reporting, supporting BACnet, Modbus, LonWorks, OPC, and MQTT.
• Critical Infrastructure Services Specialized services for mission-critical facilities including performance contracting, data center cooling (precision cooling, Liebert/CRAC/CRAH units, in-row cooling, humidity control, redundancy commissioning, same-day parts), and life sciences and healthcare HVAC.
• Life Sciences & Healthcare HVAC Critical environment HVAC for hospitals, laboratories, and pharmaceutical manufacturers including pressure relationship maintenance, operating room precision, cleanroom support, lab exhaust, GMP utilities, and pharma validation and compliance documentation.
• Turbines & Rotating Equipment Service OEM-grade inspection, overhaul, and field service for steam and gas turbines, generators, and centrifugal and reciprocating compressors, with root-cause diagnosis of equipment failures and critical spares support, delivered through the KATS Solutions team.

Quantifiable outcome

• A well-maintained HVAC system can reduce energy consumption by 15–20% compared with neglected equipment (U.S. Department of Energy)
• +6 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Statewide Conditioning, Inc. (SCI)coreOthers · 16 January 2026Statewide Conditioning, Inc. and its building automation arm Automated Building Solutions (ABS) were acquired by FirstCall Group. SCI and ABS now serve as FirstCall Group's platform for Mid-Atlantic growth, expanding capabilities in HVAC service, preventive maintenance, and building automation. ABS represents the first building automation and controls company in FirstCall Group's portfolio.
• Automated Building Solutions (ABS)coreTechnology or Integration · 16 January 2026Automated Building Solutions (ABS) is the building automation and controls arm of Statewide Conditioning, Inc., acquired by FirstCall Group. It represents the first building automation and controls company in FirstCall Group's portfolio, marking a strategic step toward integrating controls, data, and smart building services across the platform.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Trane Technologies: Trane Technologies is a major HVAC OEM and services provider whose commercial service arm and Tridium Niagara platform directly compete with FirstCall's HVAC service and BAS integration business.
• Johnson Controls: Johnson Controls is a global building automation and HVAC OEM with a large installed base and service arm (including the Metasys platform FirstCall supports), competing both as a controls vendor and as a service provider to multi-site customers.
• BGIS: BGIS is a global facilities management and building services provider that bundles HVAC, controls, and energy management into multi-site outsourced contracts, competing for the same enterprise property manager accounts as FirstCall.
• EMCOR Group: EMCOR is a large public mechanical and electrical construction and facilities services provider offering commercial HVAC, building automation, and multi-site service contracts across the US, overlapping with FirstCall's full-stack commercial mechanical offering.
• Comfort Systems USA: Comfort Systems USA is a public mechanical contractor delivering HVAC, plumbing, and building automation services through regional operating subsidiaries, directly comparable to FirstCall's network of branded branches.
• APi Group: APi Group is a public safety and specialty services holding company with significant mechanical service exposure; its scale and acquisition-led growth model make it a structural analog to FirstCall's roll-up strategy.
• Carrier Global: Carrier is a global HVAC OEM with a growing commercial service and controls franchise that competes with FirstCall on equipment replacement, retrofits, and connected building services.

Direct peers

• APEX Service Partners: APEX Service Partners is a private residential and light commercial HVAC/plumbing roll-up platform pursuing an acquisition strategy similar to FirstCall's, though more weighted to residential.
• Service Logic: Service Logic is a private commercial HVAC, plumbing and controls service roll-up with multi-regional branch coverage, directly comparable to FirstCall's acquisition-led national platform model.
• Limbach Holdings: Limbach Holdings provides commercial mechanical, plumbing, and building automation services through branch offices serving owner-occupied and multi-site customers, closely mirroring FirstCall's regional branch, multi-trade model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/firstcall-mechanical
• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FirstCall Group