What Indiana Connectivity Program does

The Indiana Connectivity Program is a state government broadband initiative operating under Indiana's Next Level Connections framework, administered through the Indiana Office of Community and Rural Affairs (OCRA) at https://www.in.gov/ocra/broadband/icp. While the program's stated designation is a broadband connectivity initiative, the supporting operational data characterizes the broader Indiana state digital services ecosystem anchored by IN.gov, the official state government portal managed by the Indiana Office of Technology (IOT). The platform serves Indiana residents, businesses, visitors, students and families, state agencies, and higher education institutions as a unified statutory gateway to executive branch services spanning licenses, permits, taxes, public records, corrections and victim services, benefits applications, and higher education access including ScholarTrack and 21st Century Scholars.

The technology stack centers on the IN.gov web portal, developed and maintained under state contract by Indiana Interactive, LLC, with third-party integrations including Tyler Technologies and Catalis for payment processing, and Google Analytics, Zendesk, and Funnelback for analytics. Proprietary capabilities include the Ask Indiana AI-powered chatbot for citizen inquiries, Access Indiana single sign-on authentication across state services, an advanced search function with agency and document-type filters, an SMS alert notification system, the Forms.IN.gov online forms platform, and the INgov mobile application for iOS and Android. The platform is WCAG 2.1 Level AA accessibility compliant, supports multilingual access, and extends its footprint by hosting white-label subdomains for local Indiana government entities.

The program does not operate as a commercial revenue-generating entity. Funding flows through Indiana state government budget appropriations to the Indiana Office of Technology and participating agencies, supplemented by nominal transaction-based revenue from credit card and eCheck processing fees on fee-based services such as license renewals and records requests. Most informational services are provided free to citizens. The program has received sustained industry recognition over 30 consecutive years, including Government Experience Awards placements (1st Place Overall State Government Experience in 2019, the highest in that award's history), 2024 W3 Gold for Government Websites (IN.gov), and 2025 W3 Gold for Best Use of AI and Automation and Davey Gold for General-Government Best Use of AI tied to the Ask Indiana assistant.

Name

Indiana Connectivity Program

Website

https://in.gov

Company type

Private

Operating status

Operating

Short description

The Indiana Connectivity Program is a state government broadband initiative under Indiana's Next Level Connections framework, operating within the broader IN.gov state digital services ecosystem serving Indiana residents, businesses, students, and agencies through the official state portal and AI-assisted citizen services.

Ownership category

akta.pro rank

Product category

Government Broadband Infrastructure

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Network Implementation & Integration Services (BPAEAEAB)

akta.pro secondary industry

Digital Learning, EdTech Enablement & Connectivity for Education (BPADAKAH)

Keywords

• Broadband connectivity program
• State broadband initiative
• Rural broadband expansion
• Government connectivity services
• Next level connections

Headquarters

HQ city

Indiana

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Infrastructure, Operations

Revenue model

1. State Government Budget: Funded through Indiana state government budget appropriations to the Indiana Office of Technology and individual agencies. No direct revenue from citizens for general informational services.
2. Online Transaction Processing Fees: Fees charged for specific online transactions including credit card payments (Visa, MasterCard) and eCheck processing. Transaction refunds processed through Altiris ticket system. Monthly subscription account holder transactions also processed.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Indiana Connectivity Program is a state-administered broadband initiative operated under Indiana's Office of Community and Rural Affairs (OCRA) as part of the Next Level Connections program. Its purpose is to expand broadband access and connectivity infrastructure across Indiana, particularly in underserved and rural areas, leveraging the state's official digital portal infrastructure (IN.gov) for program information and constituent access.

Product overview

No information available. The provided source data does not contain any references to a company, product, or service named 'Indiana Connectivity Program'.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Ask Indiana AI won W3 Awards Gold for Best Use of AI and Automation (2025)
• +1 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• Indiana Interactive, LLCcoreStrategic or Co-development PartnerContracted developer and maintainer of the IN.gov web portal under agreement with the Indiana Office of Technology. Manages the technical development and operation of the state government portal on behalf of state agencies.
• Tyler TechnologiescoreTechnology or IntegrationProvides billing and payment processing services for IN.gov online transactions. Processes credit card payments (Visa, MasterCard) and handles transaction refund requests.
• Indiana Office of Technology (IOT)coreStrategic or Co-development PartnerState agency responsible for managing IN.gov portal operations, technology infrastructure, and coordinating with Indiana Interactive, LLC. Oversees privacy, security, and accessibility compliance.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Granicus: Granicus is a leading government experience platform providing digital services, citizen engagement, and communication solutions to state and local government agencies. It directly competes with the IN.gov portal in delivering unified digital government experiences across multiple agencies.
• Accela: Accela provides government permitting, licensing, and civic engagement software for state and local agencies. It is directly comparable to IN.gov's transaction processing services for license renewals, permits, and citizen-facing regulatory transactions.
• OpenGov: OpenGov provides government operations, budgeting, and transparency software for state and local public agencies. It serves a similar role to IN.gov in modernizing government service delivery and citizen-facing digital platforms.
• Catalis: Catalis provides government payment processing and citizen engagement technology for state and municipal agencies. It is a current technology partner of IN.gov and is directly comparable as a payment and transaction processing vendor in the government technology space.
• Tyler Technologies: Tyler Technologies is a major government technology company that provides payment processing and software solutions for state and local governments. It is a current technology partner of the Indiana Connectivity Program (via its NIC subsidiary), making it directly comparable as both a peer and partner.
• CivicPlus: CivicPlus provides government website design, hosting, and digital communication platforms for municipalities and state agencies. It is directly comparable to IN.gov's role as a unified government portal providing website services to Indiana state and local government entities.
• Indiana Interactive, LLC: Indiana Interactive is the contracted developer and operator of the IN.gov web portal under the Indiana Office of Technology. As the core operating partner that builds and maintains the platform, it serves a closely analogous role to other state portal operators like NIC USA.

Broad incumbents

• NIC Inc: NIC Inc (now part of Tyler Technologies) was the original state e-government services company operating official state portals including IN.gov for many years. It is directly comparable as the historical and legacy peer in state government digital portal operations.
• CentralSquare Technologies: CentralSquare Technologies is a broad government technology incumbent providing public safety, ERP, and citizen services software. Its broad portfolio of government solutions overlaps with IN.gov's role as a unified government service platform.

Others

• Connected Nation: Connected Nation is a nonprofit focused on expanding broadband access and adoption in underserved communities across the United States. It is comparable to the Indiana Connectivity Program's broadband expansion mission as an ecosystem participant advancing connectivity to underserved areas.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indiana Connectivity Program