City of Lima

What City of Lima does

The City of Lima is the municipal government of Lima, Ohio, the county seat of Allen County, providing public services to city residents and local businesses through a multi-department structure. Its core service lines include Utilities (water supply and treatment, wastewater treatment, stormwater, and solid waste collection), Public Safety (Police Department with patrol, investigative, and administrative divisions; Fire Department with suppression and EMS), Municipal Court (criminal/traffic, civil, and probation), Public Works (Engineering, Streets, Parks and Recreation, Building), Housing and Neighborhoods, and the Law Department. The City also operates administrative and legislative functions including the Mayor's Office, City Council, Finance, Income Tax, and Human Resources. The entity is governed by an elected mayor (Sharetta Smith) and a city council representing seven wards, and is not a for-profit enterprise — it is funded by tax revenue, utility fees, permits and licenses, court fees, and intergovernmental sources.

The City's digital platform is anchored by the CivicPlus CivicEngage content management system that powers limaohio.gov, the official public-facing website. On top of this CMS sits ConnectLima, a SeeClickFix-powered mobile and web application that allows residents to submit, track, and resolve non-emergency service requests (potholes, code violations, streetlight issues). The platform also integrates social identity providers (Apple, Facebook, Google, Microsoft) and Google reCAPTCHA, and is designed to comply with Section 508 and WCAG 2.0 Level A and AA accessibility standards. Supporting the operations are ten named office locations spanning the Lima Municipal Center (50 Town Square), water and wastewater treatment plants, customer service offices, police and fire stations, the Municipal Court, and various department offices.

Commercially, the City does not sell products; it funds operations through mandatory and voluntary fees. Revenue streams include recurring property and income taxes, recurring water/wastewater/stormwater/garbage utility fees, one-time permit and license fees (e.g., $5 garage sale permits), and transaction-based court fines and probation fees. It also channels third-party capital into the local economy via the $25M Arctaris-Lima Opportunity Zone Investment Program covering census tracts 126, 129, and 141, and operates grant-style programs such as the $200,000-funded Rapid Rental Repair Program, which provides up to $5,000 per unit to landlords renting to households at or below 60% AMI. The City is actively regulated by an EPA Consent Decree for environmental compliance and, as of January 2, 2024, by new city legislation mandating rental housing unit registration.

Name

City of Lima

Legal name

City of Lima, Ohio

Website

https://limaohio.gov

Company type

Private

Founded year

1836

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Lima is the municipal government of Lima, Ohio, delivering utilities, public safety, permitting, municipal court, housing, and community services to city residents and businesses through a multi-department structure headquartered at the Lima Municipal Center.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Stormwater Management & MS4 Compliance Services (BPALAMAL)

Keywords

• Municipal government services
• Public utilities management
• Public safety services
• Community development programs
• City permitting and licensing

Headquarters

HQ city

Lima

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Tax Revenue: The city collects income taxes and property taxes from residents and businesses to fund municipal operations, public safety, and infrastructure.
2. Utility Fees: Water, wastewater, stormwater, and garbage collection fees charged to residential and commercial customers through the Utilities Department.
3. Permits and Licenses: Fees collected for building permits, garage sale permits ($5), site development plan reviews, and other regulatory approvals.
4. Court Fees and Fines: Municipal Court collects traffic fines, criminal/traffic court costs, civil division costs, and probation fees.
5. Opportunity Zone Investment: The Arctaris-Lima Opportunity Zone Investment Program represents a $25 million capital commitment from Arctaris to invest in growing companies and community infrastructure in Lima's Opportunity Zones (census tracts 126, 129, and 141).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The City of Lima, Ohio delivers core municipal services to residents and businesses through dedicated departments covering water supply and treatment, wastewater treatment, stormwater and garbage collection, police and fire protection, municipal court adjudication, parks and recreation, building permits and inspections, streets and engineering, and housing and neighborhood programs. The ConnectLima mobile app (powered by SeeClickFix/CivicPlus) and the CivicPlus CivicEngage website provide the unified digital front door for utility billing, service requests, permit applications, and court document filing. Services are funded through income and property taxes, utility fees, permits, licenses, and court fines.

Product overview

City of Lima operates as a municipal government providing a comprehensive digital platform for citizen services. The core offering is the official website powered by CivicPlus CivicEngage CMS, which serves as the unified portal for all municipal services. Key service modules include ConnectLima (a SeeClickFix-powered mobile app for non-emergency service requests), water and wastewater utilities, parks and recreation, building and development services, police and fire departments, municipal court, and housing/neighborhood programs. The city also manages rental housing programs including the Rapid Rental Repair Program and mandatory rental registration. Additional digital services include an online staff directory, event calendar, agenda/minutes publishing, and utility billing. All services are accessed through the CivicEngage platform with social login integrations.

Differentiator

Problem solved

Functional benefit

Brands

• ConnectLima: An online and mobile service request system developed by SeeClickFix and CivicPlus that allows Lima citizens to report non-emergency related issues to the City. Can be used via web on desktop, laptop, mobile phone, or tablet.

Products and services

• ConnectLima Mobile App
• Water Supply & Treatment
• Wastewater Treatment
• Utilities Services
• Parks & Recreation
• Building & Development Services
• Police Department
• Fire Department
• Municipal Court
• Housing & Neighborhoods Programs
• Rapid Rental Repair Program
• Rental Housing Unit Registration
• Division of Streets
• Division of Engineering

Quantifiable outcome

• Rapid Rental Repair Program: $200,000 in Better Together Funding to increase affordable rental housing inventory by supporting landlords with vacant units.
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• CivicPluscoreTechnology or IntegrationCivicPlus provides the CivicEngage content management system powering limaohio.gov and developed ConnectLima, the city's online and mobile service request system (built on SeeClickFix).
• SeeClickFixcoreTechnology or IntegrationSeeClickFix developed ConnectLima, the online and mobile application that allows Lima citizens to report non-emergency related issues to the City via web or mobile device.
• Consulate General of Japan in Detroit, MIminorStrategic or Co-development PartnerLima has a sister city relationship with Japan, facilitated through the Consulate General of Japan in Detroit, MI, including a Japanese Garden in Lima.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• CivicPlus: Technology vendor that powers the City of Lima's CivicEngage CMS and developed ConnectLima in partnership with SeeClickFix. CivicPlus serves hundreds of municipal governments with similar digital service platforms, making it the closest adjacent technology peer.

Direct peers

• City of Wapakoneta, Ohio: Auglaize County seat with similar small-city population (~10,000) and matching departmental structure: utilities, police, fire, parks, and municipal court. Comparable peer along service portfolio and Midwestern industrial-city profile.
• City of Piqua, Ohio: West-central Ohio city of similar size (~20,000) offering parallel utility, public safety, and public works services to a comparable residential and small-business base. Directly comparable peer along service mix and population.
• City of Bellefontaine, Ohio: West-central Ohio municipal government serving a comparable small-city population (~13,000) with parallel utility, public safety, and municipal court services. Comparable on budget scale and operating model.
• City of Sidney, Ohio: West-central Ohio city of similar scale (~20,000) operating the same core municipal service set: utilities, public safety, public works, and municipal court. Strong comparable for departmental structure and budget scale.
• City of Mansfield, Ohio: Mid-sized Ohio municipal government serving a similar population (~45,000) with a comparable mix of utility, public safety, and public works services. Closely aligned in scale, regulatory exposure, and service portfolio.
• City of Van Wert, Ohio: Northwest Ohio city of similar size (~11,000) operating water/wastewater utilities, public safety, and parks/recreation services. Comparable peer along operational structure and single-jurisdiction exposure.
• City of Findlay, Ohio: Northwest Ohio city of similar size (~40,000 population) operating comparable departments: utilities, public safety, public works, and municipal court. Most directly comparable municipal government peer in the same Ohio region.
• City of St. Marys, Ohio: Auglaize County city of similar small size (~8,000) with parallel municipal services: water/wastewater utilities, police, fire, and parks. Most directly comparable on budget, population, and service mix.
• City of Marion, Ohio: Central Ohio city of comparable size (~35,000 population) with parallel municipal functions including water/wastewater utilities, police, fire, and parks. Similar Rust Belt economic profile and tax-base dynamics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CityofLimaOH
• Facebookfacebook.com/CityofLimaOH
• LinkedInlinkedin.com/company/city-of-lima

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Lima