Capita Customer Mgt
Capita Customer Mgt is a UK-headquartered consulting, digital services, and software business founded in 1984, employing over 10,000 people, with no product, customer, or pricing detail disclosed in the source data.
- Company typePrivate
- Founded1984
- HeadquartersWath Upon Dearne, United Kingdom
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
Capita Customer Mgt firmographics
Firmographics- Name
- Capita Customer Mgt
- Website
- https://capitacustomermanagement.co.uk
- Company type
- Private
- Founded year
- 1984
- Headcount range
- 5,001–10,000 employees
- Short description
- Capita Customer Mgt is a UK-headquartered consulting, digital services, and software business founded in 1984, employing over 10,000 people, with no product, customer, or pricing detail disclosed in the source data.
- Ownership category
- akta.pro rank
Where Capita Customer Mgt is headquartered
LocationHeadquarters
- HQ city
- Wath Upon Dearne
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Capita Customer Mgt business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Capita Customer Mgt product offering
Product offeringCore offering
Capita Customer Mgt provides outsourced customer management services, supported by consulting, digital services, and software capabilities. The business helps organisations design, run, and improve their customer operations at scale, serving enterprise and public-sector clients primarily in the United Kingdom.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Management Services
- Consulting Services
- Digital Services
Companies that use Capita Customer Mgt
Customer profileIdeal customer profiles1 record
Capita Customer Mgt technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Capita Customer Mgt competitors and assessment
Company assessmentDirect peers
- Teleperformance: Largest global pure-play customer experience / contact-centre BPO, serving enterprise clients with voice, digital and AI-augmented support. Directly comparable to Capita Customer Mgt on business model (multi-shore seat-based services) and target customer base (large UK/EU enterprises and public sector).
- Foundever (formerly Sitel Group): Global customer-experience BPO with significant UK operations and broad enterprise client base. Closely comparable service mix and target market to a UK customer-management operation.
- Firstsource Solutions: India-headquartered BPM and CX services provider with UK vertical focus (Banking, Financial Services, Healthcare). Directly comparable as a customer-management services peer, especially for UK regulated-industry contracts.
- Concentrix: Global customer experience and BPO operator post its Webhelp combination, with deep UK and EMEA delivery. Direct competitor for the same enterprise and public-sector CX contracts.
- Majorel (now part of Teleperformance): Pre-merger, Luxembourg-headquartered CX and BPO operator with strong UK/EMEA presence; now integrated into Teleperformance. Direct peer on customer-management services delivery model and customer mix.
- TTEC Holdings: US-listed CX and digital customer-engagement BPO with significant EMEA presence. Closely comparable on contact-centre services, CX technology (TTEC Digital), and enterprise customer base.
Broad incumbents
- Accenture: Global consulting and digital services giant with an extensive customer-experience and BPO practice (Accenture Song / Operations). Relevant as a broad incumbent competing for the same enterprise CX transformation mandates.
- Genpact: Global professional services and digital transformation firm with a sizable CX/customer-operations practice. Comparable on the consulting + digital services + automation positioning the unit claims.
- Infosys BPM: Large-scale BPM and CX services arm of Infosys, offering consulting-led customer operations outsourcing. Comparable as a scaled, diversified competitor in enterprise customer management.
- Capita plc: Parent group and broader UK outsourcing and digital services incumbent. Comparable as a broader-portfolio UK BPO/digital-services player, of which 'Customer Mgt' was a division.
Market position
Customer concentration
Capita Customer Mgt social profiles
Digital presenceCapita Customer Mgt financial estimates
Financial estimateRevenue estimate
Valuation estimate
Capita Customer Mgt leadership team
Management profileNumber of profiles
Profiles2 records
Capita Customer Mgt funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Capita Customer Mgt M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Capita Customer Mgt
What does Capita Customer Mgt do?
Capita Customer Mgt provides outsourced customer management services, supported by consulting, digital services, and software capabilities. The business helps organisations design, run, and improve their customer operations at scale, serving enterprise and public-sector clients primarily in the United Kingdom.
When was Capita Customer Mgt founded?
Capita Customer Mgt was founded in 1984. It employs 5,001 to 10,000 people.
Where is Capita Customer Mgt based?
Capita Customer Mgt is headquartered in Wath Upon Dearne, United Kingdom, in the Europe region.
Who are Capita Customer Mgt's main competitors?
Direct peers on record are Teleperformance, Foundever (formerly Sitel Group), Firstsource Solutions, Concentrix, Majorel (now part of Teleperformance) and TTEC Holdings. Broad incumbents are Accenture, Genpact, Infosys BPM and Capita plc.
Does Capita Customer Mgt have an API?
No public API is recorded for Capita Customer Mgt.