What Zurich Municipal does

Zurich Municipal is the UK public sector insurance division of Zurich Insurance UK, itself a UK branch of Zurich Insurance Company Ltd., a Swiss public limited company and subsidiary of Zurich Insurance Group (ticker ZB, founded 1872). Established in 1993 specifically to serve the UK public sector, Zurich Municipal provides property, motor, liability, casualty, and legal expenses insurance to local authorities, education institutions (schools and academies), housing associations, social housing providers, charities, voluntary organisations, and town/community/parish councils. Its core municipal product lines are complemented by Zurich Insurance UK's broader portfolio of life insurance (from £5/month), critical illness cover (39 conditions), income protection, pensions, and investment products such as the Sterling Investment Bond, targeting individual consumers and SMEs through direct sales and broker channels.

The business operates a hybrid go-to-market model: direct-to-consumer online sales and phone (0800 096 6233) for personal insurance products, intermediated distribution via BIBA-referred insurance brokers and financial advisers for complex commercial and protection lines, and dedicated field sales/account management teams for public sector enterprise clients. Underlying technology includes the Zurich MyPlans portal for life insurance policyholders, the Zurich Municipal Hub (ZM Hub) for public sector claims tracking, online claims submission portals for property/motor/liability, and a FundTracker tool for investment customers. The company maintains 650+ in-house claims experts across five UK offices (Farnborough HQ, Birmingham, Glasgow, Swindon x2) and operates settlement SLAs of 24 hours for property claims under £3,000 and same-day cash for motor claims under £2,500.

Revenue is generated primarily through recurring insurance premiums across life, critical illness, income protection, and public sector commercial lines, with pricing varying by individual risk profile (age, health, smoking status, coverage amount). The company supports 3M+ Life Protection customers, provides bereavement support via the Empathy service, and maintains sustainability positioning through the Zurich Community Trust (500+ causes annually) and the Trees for the Future partnership (489,740 trees planted by January 2025). Leadership comprises CEO Drazen Jaksic and COO Mark McCausland, with the parent Zurich Insurance Group providing global capital and reinsurance backing under Solvency II regulatory oversight.

Name

Zurich Municipal

Legal name

Zurich Insurance Company Ltd.

Website

https://zurich.co.uk

Company type

Public

Founded year

1872

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Zurich Municipal is the UK public sector insurance division of Zurich Insurance, providing property, motor, liability, and casualty coverage to local authorities, education institutions, housing associations, and charities since 1993.

Ownership category

akta.pro rank

Product category

Public Sector Insurance

NAICS

Direct Property and Casualty Insurance Carriers (524126), Direct Insurance (except Life, Health, and Medical) Carriers (52412), Direct Life, Health, and Medical Insurance Carriers (52411), Insurance Agencies and Brokerages (524210)

SIC

Fire, Marine & Casualty Insurance (6331), Insurance Carriers, Nec (6399)

akta.pro primary industry

Commercial Property Insurance (FSAJACAE)

akta.pro secondary industries

Public Liability (Premises/Operations) (FSAJADAD), Personal Auto Insurance (FSAJAMAA)

Keywords

• Public sector insurance
• Municipal insurance
• Life insurance
• Income protection
• Liability insurance

Headquarters

HQ city

Farnborough

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Life Insurance Premiums: Recurring premium payments from life insurance policies, available from £5 per month, with options for single or joint policies, and additional critical illness coverage.
2. Critical Illness Cover: Additional premium for critical illness coverage, paying lump sum upon diagnosis of any of 39 covered conditions, with up to £25,000 for less advanced cancers.
3. Income Protection Insurance: Recurring premium income protection policies providing replacement earnings if policyholder cannot work due to illness or injury.
4. Public Sector Insurance: Property, motor, liability, and casualty insurance for public sector organisations including charities, education, local authorities, social housing, and town councils.
5. Pensions and Investments: Pension products including executive pension plans, and investment products such as Sterling Investment Bond, managing customer retirement savings.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Zurich Municipal is the public sector insurance division of Zurich Insurance UK, providing property, motor, liability, and legal expenses insurance to UK public sector organizations including local authorities, education institutions, housing associations, charities, and town/parish councils. The broader Zurich UK portfolio also includes personal protection products such as life insurance, critical illness cover, income protection, high net worth insurance (Zurich Private Clients), and self-build insurance for individual customers.

Product overview

Zurich Municipal operates as the public sector insurance division of Zurich Insurance UK, offering a comprehensive portfolio of insurance products and services. The core offering includes life insurance with optional critical illness cover and income protection for personal customers, alongside a specialized range of commercial products for public sector clients. Public sector offerings encompass education insurance, local authorities insurance, social housing insurance, charity and not-for-profit insurance, town and parish council insurance, and specialist public sector coverage. Claims management is facilitated through dedicated portals including the Zurich Municipal Hub (ZM Hub) for policy and claims tracking, and the Zurich MyPlans portal for personal insurance management. The company also provides Zurich Support Services, a 24/7 emotional and practical support service available with protection policies.

Differentiator

Problem solved

Functional benefit

Brands

• Allied Dunbar: Pensions, protection, annuity and investment products brand now part of Zurich.
• Eagle Star
• Sterling

Products and services

• Zurich Life Insurance Term life insurance providing a lump sum payment if the policyholder dies or is diagnosed with a terminal illness (less than 12 months to live). Available as single or joint policies with level, increasing, or decreasing cover options, starting from £5 per month, with a Defaqto 5-Star rating. Targeted at individual consumers seeking financial protection for dependents.
• Income Protection Insurance that replaces a portion of the policyholder's earnings if they are unable to work due to illness or injury. Sold as a recurring premium product to individual consumers and available via direct and broker channels.
• Zurich Private Clients High net worth insurance product providing coverage for high-value possessions and specialized insurance needs for affluent individual customers.
• Self-build Insurance Insurance coverage for individuals during residential construction projects, protecting against risks arising during the self-build process.
• Key Person Insurance Business insurance product that protects a business against the financial impact of losing a key employee, paying a lump sum benefit to the business on death or critical illness of the insured individual.
• Zurich Accelerate Life insurance product offering with specific accelerated coverage features and pricing. Sold to individual consumers as a standalone life protection product.
• Education Insurance Specialized insurance coverage for schools, academies, and educational institutions covering property, liability, and sector-specific educational risks. Targeted at UK schools, multi-academy trusts, and further education institutions.
• Local Authorities Insurance Insurance solutions for UK local government organizations and councils covering property, motor, liability, and legal expenses. Targeted at UK local authorities and government bodies.
• Social Housing Insurance Insurance coverage specifically designed for housing associations and social housing providers, covering property portfolios, landlord liabilities, and tenant-related risks.
• Charity and Not-for-Profit Insurance Insurance products for charities, voluntary organisations, clubs, and community groups covering property, liability, and operational risks. Winner of the 2025 Trusted Service Award.
• Town, Community and Parish Council Insurance Specialized insurance coverage for UK town councils, community councils, and parish councils covering property, public liability, and council-specific risks.
• Property Insurance (Municipal) Property insurance coverage for public sector organisations, with settlement of straightforward claims of £3,000 and under within 24 hours.
• Motor Insurance (Municipal) Motor vehicle insurance for public sector organisations, with same-day payment for accidental damage claims with repair estimates under £2,500.
• Liability Insurance (Municipal) Public liability and employers' liability insurance coverage for public sector organisations, handling claims through dedicated casualty claims teams in Birmingham, Glasgow, and Newcastle.
• Legal Expenses Insurance Legal expenses insurance providing access to legal advice and representation for Zurich Municipal public sector customers, administered through ARAG Insurance with a dedicated claims portal.

Quantifiable outcome

• 489,740 trees planted through Trees for the Future partnership as of January 2025
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Trees for the FuturecoreStrategic or Co-development Partner · 1 January 2024Zurich Insurance partnered with Trees for the Future to plant trees for each new Zurich Protection policy purchased. As of January 2025, this partnership has resulted in planting 489,740 trees across Tanzania, Kenya, Mali, Uganda, and Senegal. The initiative supports sustainable agroforestry practices and helps farmers establish Forest Gardens.
• ConvocoreTechnology or IntegrationZurich partnered with Convo to provide British Sign Language (BSL) users access to an online professional interpreter free of charge, enabling deaf customers to contact Zurich through video relay services.
• LifeSearchminorChannel Partner/ Reseller/ DistributorZurich refers customers without a financial adviser to LifeSearch (0800 8046810) for free financial advice on critical illness and life insurance products.
• ARAG InsuranceminorChannel Partner/ Reseller/ DistributorARAG Insurance provides legal expenses insurance services for Zurich Municipal customers, with dedicated claims portal and legal advice request functionality.
• British Insurance Brokers' Association (BIBA)coreChannel Partner/ Reseller/ DistributorZurich directs customers seeking broker services to the BIBA website for finding insurance brokers and financial advisers.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Markel UK: UK specialty insurer focusing on liability, professional indemnity, and niche commercial lines — overlapping Zurich Municipal's public liability, employers' liability, and casualty offerings.
• AXA UK: Large UK general and life insurer with commercial and public-sector offerings. Comparable across life protection, motor, property, and liability lines Zurich Municipal serves.
• Chubb UK: Global insurer's UK branch offering commercial property, casualty, and specialty lines including for public-sector-related buyers. Comparable to Zurich Municipal's commercial mid-market and specialty capabilities.
• Aviva UK: Major UK composite insurer offering life, general, and public-sector-related cover, including local authority and education segments. Closely comparable to Zurich Municipal's UK public sector and life protection franchises.
• Travelers UK: Global insurer's UK operation writing commercial property, casualty, and motor lines. Competes with Zurich Municipal for mid-market and public-sector-adjacent commercial accounts.
• Allianz UK: Global insurer's UK branch offering commercial and personal lines including motor, property, and liability. Direct competitor for UK mid-market and public-sector-adjacent accounts.
• Local Government Mutual: Mutual insurer owned by UK local authorities providing property, liability, and motor cover to the public sector. Most direct niche competitor to Zurich Municipal in council and public-body insurance.
• Hiscox UK: UK specialty insurer offering commercial property, liability, and specialist lines overlapping Zurich Municipal's casualty and property segments in the SME and mid-market.

Broad incumbents

• Aon UK: Major UK insurance broker and risk adviser serving public sector and large corporate clients. Competes with Zurich Municipal's broker-distributed public-sector book.
• Arthur J. Gallagher (UK): Global insurance broker with a strong UK public sector practice (including via Risk Management Partners). Comparable as a competing route-to-market for UK local authority and education insurance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zurichmunicipal
• Facebookfacebook.com/ZurichInsUK
• LinkedInlinkedin.com/showcase/zurichuk
• Instagraminstagram.com/accounts/login/?next=/zurich_UK

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zurich Municipal