60K

What 60K does

60K (operating as "Sixty K") is a private Bulgarian business process outsourcing (BPO) and contact centre services provider headquartered in Sofia, Bulgaria. Founded in 2008, the firm employs between 51 and 100 staff and positions itself as an alternative to traditional contact centre outsourcing partners, suggesting a focus on serving clients seeking outsourced customer support, inbound/outbound voice, or back-office operations from a lower-cost European delivery location.

The company's public footprint is thin: its primary web property (60k.bg) returned only a verification/loading page during data collection, and no product catalogue, technology stack, client logos, pricing structure, partnership agreements, certifications, or management roster were retrievable from the available sources. No funding rounds, M&A activity, leadership changes, or product launches are documented in the input material. The Bulgarian legal form and Sofia domicile are consistent with a locally-incorporated outsourcing firm serving primarily European-language customer support demand, but no first-party disclosures confirm target markets, vertical specialization, or contract structures.

From a commercial-model standpoint, BPO/contact centre providers of this size typically monetize through per-seat or per-FTE managed-service contracts, often with multi-year terms and SLAs tied to call handling, resolution rates, or availability. Without disclosed pricing, customer count, or revenue figures, the underlying revenue mechanics, customer mix, and contract economics of 60K cannot be characterized beyond the general industry template. The ownership structure, investor base, and parent/subsidiary relationships are likewise unreported in the available data, representing a material diligence gap.

Name

60K

Website

https://60k.bg

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Sixty K (60K) is a private Sofia, Bulgaria-based BPO and contact centre outsourcing provider founded in 2008, employing 51-100 staff, positioning itself as an alternative to traditional contact centre outsourcing partners for European clients.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Office Administrative Services (5611)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

akta.pro secondary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Business process outsourcing
• Contact centre services
• Customer support outsourcing
• Call centre services
• BPO services

Headquarters

HQ city

Sofia

HQ country

Bulgaria

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations

Core offering

Sixty K (60K) provides business process outsourcing (BPO) and contact centre outsourcing services to client organisations, positioning itself as a compelling alternative to traditional BPO and contact centre outsourcing partners. The firm is based in Sofia, Bulgaria, was founded in 2008, and operates with a workforce of 51-100 employees.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Process Outsourcing Services

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Direct peers

• TaskUs: Public, mid-sized digital outsourcing and CX provider specialising in content moderation, customer support, and trust-and-safety operations. Most closely comparable to 60K by size segment, growth profile, and outsourcer value proposition.
• Hinduja Global Solutions (HGS): Global BPO and customer-experience outsourcing provider serving European and US clients with multilingual contact-centre delivery. Comparable offering and mid-market positioning to 60K.

Broad incumbents

• TTEC (TeleTech): Global customer-experience technology and services company operating large contact centres and BPO engagements. Comparable business model and customer base to 60K, though operating at materially greater scale.
• Telus International (TELUS Digital): Digital customer experience and BPO provider with European delivery centres. Competes with 60K for outsourced customer-support contracts and shares the multilingual EMEA delivery footprint.
• Genpact: Global professional services firm with a substantial BPO practice spanning customer service, finance, and operations. Comparable in business-process outsourcing scope though oriented toward enterprise clients and broader service lines than 60K.
• Sutherland Global Services: Digital transformation and BPO company offering customer-experience outsourcing across voice, chat, and back-office. Competes with 60K in outsourced customer support, especially for European-language clients.
• Concentrix: Major global CX/BPO provider offering customer management, digital, and analytics services. Overlaps with 60K on outsourced contact-centre operations, but serves enterprise-scale clients with multi-region delivery.
• Foundever (formerly Sitel Group): Worldwide CX and BPO operator with omnichannel contact-centre capabilities. A direct competitor in the same outsourced customer-service category 60K addresses, with established European delivery including Bulgaria.
• Teleperformance: Global leader in outsourced customer experience management and contact-centre services. Directly comparable as a BPO/contact-centre operator, but at vastly greater scale and with a global delivery footprint that 60K lacks.

Regional players

• SupportYourApp: Outsourced customer-support and technical-support provider headquartered in Ukraine with similar size and Eastern European delivery profile. Directly comparable niche mid-market CX outsourcer competing for European-language contact-centre work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/233726

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 60K