Soporte S.P.I.
Venezuelan IT services firm delivering Service Desk, Call Center, and ITSM consulting to roughly 50 enterprise clients across banking, pharmaceutical, telecom, beverage, and consumer goods sectors.
- Company typePrivate
- Founded1993
- HeadquartersCaracas, Venezuela
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Soporte S.P.I. does
Soporte S.P.I., C.A. is a Venezuelan IT services firm operating for approximately 30 years (founded circa 1993–1994), headquartered in Caracas with additional offices in Maracaibo and Valencia. The company delivers three integrated offerings — Service Desk, Call Center, and ITSM Consulting — to a base of approximately 50 active enterprise clients staffed by a workforce of roughly 250 employees. Its customer roster includes Banesco, Telefónica, PepsiCo, Colgate-Palmolive, Merck, Sanofi, FEMSA, and Cervecería Regional, spanning banking, telecommunications, pharmaceutical, beverage, consumer goods, and manufacturing verticals.
The company's underlying technology is grounded in ITIL-based IT Service Management practices combined with integrated telephony and computing platforms. The Service Desk offering functions as a single point of contact with service level management, multi-channel access, tracking/reporting, and continuous improvement processes. The Call Center service supports inbound and outbound customer acquisition, technology requirements handling, and general customer service through an integrated telephony/computing stack. The ITSM Consulting practice is differentiated by a proprietary "inverse methodology and pedagogy" in which the client is positioned as the author of their own change process rather than receiving static consulting deliverables.
Soporte S.P.I. generates revenue through enterprise B2B contracts combining recurring managed services (Service Desk and Call Center outsourcing) and professional services (ITSM advisory). Pricing is not publicly disclosed; contracts are scoped per client requirement. The go-to-market is enterprise field sales targeting large corporations and multinationals seeking outsourced IT support or internal IT service improvement, with distribution via direct engagement and on-client or centralized delivery from Soporte S.P.I. facilities.
Soporte S.P.I. firmographics
Firmographics- Name
- Soporte S.P.I.
- Legal name
- Soporte S.P.I., C.A.
- Website
- https://spi.com.ve
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Venezuelan IT services firm delivering Service Desk, Call Center, and ITSM consulting to roughly 50 enterprise clients across banking, pharmaceutical, telecom, beverage, and consumer goods sectors.
- Ownership category
- akta.pro rank
Soporte S.P.I. industry classification
Industry- Product category
- IT Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Telephone Call Centers (56142), Management Consulting Services (54161), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), General Customer Service & Contact Center Operations (BPAAAAAA), IT Knowledge Management & Service Desk Platforms (HDAEALAH), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
Keywords
Where Soporte S.P.I. is headquartered
LocationHeadquarters
- HQ city
- Caracas
- HQ country
- Venezuela
- HQ region
- Latin America
Offices3 records
Markets served
Soporte S.P.I. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Managed Services: Recurring managed services for Service Desk, Call Center operations, and IT support delivered to enterprise clients on contractual basis
- ITSM Consulting Services: Advisory and consulting services for IT Service Management implementation and optimization using proprietary inverse methodology
- Call Center Outsourcing: Outsourced call center services handling inbound and outbound calls, operated from Soporte S.P.I. facilities
Go-to-market motion1 record
Distribution channels2 records
Marketing channels1 record
Soporte S.P.I. product offering
Product offeringCore offering
Soporte S.P.I. provides enterprise IT support services including Service Desk (professional IT service delivery with single point of contact, SLA management, and continuous improvement), Call Center (integrated telephony and computing for customer acquisition and technology support), and ITSM Consulting (advisory services using a proprietary inverse methodology focused on People, Processes, and Tools). The company serves large corporations and multinational enterprises primarily in Venezuela, with services delivered either on-client premises or through centralized outsourcing.
Product overview
Soporte S.P.I. offers a portfolio of three integrated IT service offerings: Service Desk (a professional, planned service delivery practice with single-point contact, Service Level Management, and continuous improvement), Call Center (integrated telephony and computing for customer acquisition and technology support with inbound/outbound capabilities), and Consultoría ITSM (IT Service Management consulting using a reverse methodology approach focused on People, Processes, and Tools). These services work together to provide comprehensive technology support and IT department alignment for enterprise clients.
Differentiator
Problem solved
Functional benefit
Products and services
- Service Desk A professional, planned, and methodical IT service delivery practice that serves as a single point of contact between the IT provider and technology clients. Features include Service Level Management, multi-channel access, tracking, reporting and monitoring, IT integration, continuous improvement philosophy, and proactive response. Delivered to enterprise clients across Venezuela.
- Call Center An integrated telephony and computing system that supports customer acquisition, technology requirements handling, and general internal and external customer service operations including contacts, collections, and data updates. Supports both inbound and outbound call modalities and can be delivered as outsourced services from Soporte S.P.I. facilities for clients lacking physical space or appropriate technology.
- Consultoría ITSM IT Service Management consulting delivered using a proprietary inverse (reverse) methodology and pedagogy where the client becomes the author of their own change process rather than receiving static recommendations. Focuses on People, Processes, and Products (tools) to improve productivity and align IT departments with business objectives. Differentiated from traditional advisory firm techniques, methodologies, and tools.
Companies that use Soporte S.P.I.
Customer profileNamed customers14 records
Segments2 records
Ideal customer profiles1 record
Soporte S.P.I. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Soporte S.P.I. partnerships and signals
Strategic signalScale indicators3 records
Expansion highlights4 records
Soporte S.P.I. competitors and assessment
Company assessmentDirect peers
- Atento: Latin American leader in customer experience, call center outsourcing and BPO services. Directly comparable to Soporte S.P.I.'s Call Center and customer support offerings across Spanish-speaking markets.
- Konecta: Spain/LatAm-headquartered BPO and contact center operator offering customer service, sales, and back-office outsourcing. Comparable in service portfolio and regional orientation to Soporte S.P.I.
- Movate (formerly CSS Corp): Global IT and customer support services provider specializing in Service Desk, technical support, and IT operations. Comparable in Service Desk delivery model and enterprise focus.
- Sonda: Chilean-headquartered IT services and infrastructure provider with strong Latin America presence offering Service Desk, managed services, and ITSM consulting. Directly comparable regional peer to Soporte S.P.I.
- Apex Systems: IT services and staffing firm providing Service Desk support, managed services, and consulting to large enterprises. Comparable in Service Desk delivery and enterprise customer orientation.
- Stefanini: Brazil-based global IT services and consulting firm offering Service Desk, ITSM consulting and BPO across Latin America. Highly comparable to Soporte S.P.I. in offering mix and regional focus, but at significantly greater scale.
Broad incumbents
- Globant: Argentina-founded digital and IT services company serving large enterprises globally, including IT managed services and digital transformation consulting. Comparable in target customers and LatAm origin, but significantly larger and broader in scope.
- Concentrix: Global customer experience and technology services provider with strong BPO and Service Desk capabilities. Overlaps with Soporte S.P.I.'s service portfolio but operates globally with much greater scale.
- Teleperformance: Global leader in outsourced customer experience management, including call center operations and multilingual support. Overlaps with Soporte S.P.I.'s Call Center offering but operates at much larger scale and broader geography.
- PwC Advisory (IT Strategy & Operations): Big Four professional services firm offering IT Service Management consulting, ITIL advisory, and managed services. Overlaps with Soporte S.P.I.'s ITSM consulting practice but as part of a much broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Soporte S.P.I. social profiles
Digital presenceSoporte S.P.I. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Soporte S.P.I. leadership team
Management profileNumber of profiles
Profiles1 record
Soporte S.P.I. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Soporte S.P.I. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Soporte S.P.I.
What does Soporte S.P.I. do?
Soporte S.P.I. provides enterprise IT support services including Service Desk (professional IT service delivery with single point of contact, SLA management, and continuous improvement), Call Center (integrated telephony and computing for customer acquisition and technology support), and ITSM Consulting (advisory services using a proprietary inverse methodology focused on People, Processes, and Tools). The company serves large corporations and multinational enterprises primarily in Venezuela, with services delivered either on-client premises or through centralized outsourcing.
Is Soporte S.P.I. a public or private company?
Soporte S.P.I. is a private company. It is classified as unknown and is currently operating.
When was Soporte S.P.I. founded?
Soporte S.P.I. was founded in 1993. It employs 101 to 250 people.
Where is Soporte S.P.I. based?
Soporte S.P.I. is headquartered in Caracas, Venezuela, in the Latin America region.
How does Soporte S.P.I. make money?
Three revenue lines are on record. IT Managed Services are the primary driver. The others are ITSM Consulting Services and call Center Outsourcing.
Who are Soporte S.P.I.'s main competitors?
Direct peers on record are Atento, Konecta, Movate (formerly CSS Corp), Sonda, Apex Systems and Stefanini. Broad incumbents are Globant, Concentrix, Teleperformance and PwC Advisory (IT Strategy & Operations).
Does Soporte S.P.I. have an API?
No public API is recorded for Soporte S.P.I..
What industry is Soporte S.P.I. in?
Soporte S.P.I.'s product category is IT Managed Services. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 54151 and its SIC code is 7370.