What Tellma does

Tellma GmbH is a German private limited company headquartered in Wolfertschwenden with a second office in Füssen, self-positioned as a "genoFintech" — a fintech rooted in the German cooperative banking (Volks- und Raiffeisenbank) tradition from which it was founded. The company sells a telepresence platform for digital customer interaction, built around three core products: Video-Terminals (physical digital kiosks with PTZ cameras, 43-inch displays, NFC, touchscreen, SignPad for legally binding electronic signatures, accessibility features, and SmartBuilding integration), Web-Filiale (a web-based digital branch platform enabling video advisory sessions), and the Öko-System (an ecosystem platform that lets public administration, insurers, energy providers, healthcare, and other service providers share terminal and Web-Filiale infrastructure). Underlying product sub-brands tellmaONE (unified platform), tellmaREALITY (virtual branch experience), and tellmaCONNECT (mobile banking) extend the offering, while Add-ons provide modular extensions including remote door control, switchable privacy glazing, viewboard/visitor management, and AI-supported automation. Supporting services include Consulting (digital transformation strategy) and Technischer Betrieb (managed operations with 24/7 support).

The business model combines hardware sales (Video-Terminals), subscription or licensing revenue (Web-Filiale / platform), professional services (Consulting), and managed services (Technischer Betrieb), sold through direct enterprise B2B sales on custom-quoted, multi-year contracts. The primary customer segment is Banks & Financial Services, with additional verticals in pharmacies, logistics/transport/industry, and public administration — the latter positioned around compliance with Germany's Online Access Act (Online-Zugangsgesetz). The company operates only in Germany/DACH, has two named managing directors (Florian Hutter and Christoph Huber), won the Startup Visions Award 2025, and discloses no external funding rounds, revenue, or headcount.

Name

Tellma

Legal name

tellma GmbH

Website

https://tellma.de

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Tellma GmbH is a German "genoFintech" that sells telepresence-based digital branch infrastructure — video terminals, a web advisory platform, and a cross-industry ecosystem — primarily to banks, pharmacies, logistics operators, and public administration on multi-year enterprise contracts.

Ownership category

akta.pro rank

Product category

Telepresence Banking Solutions

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), All Other Telecommunications (517810)

SIC

Computer Terminals (3575), Computer Communications Equipment (3576), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Telepresence solutions
• Video terminals
• Digital banking platforms
• Remote advisory systems
• Branch automation

Headquarters

HQ city

Füssen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Video-Terminals Hardware: Sale of video terminal hardware units for digital customer interaction in branches and service locations
2. Web-Filiale Platform: Subscription or licensing of web-based digital branch platform for remote customer consultation
3. Consulting Services: Strategic consulting for digital transformation and implementation of telepresence solutions
4. Technical Operations/Maintenance: Ongoing technical maintenance, monitoring, and support services for installed systems including 24/7 support

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Tellma provides telepresence solutions combining physical Video-Terminals (43-inch displays with PTZ cameras, NFC, touchscreen, SignPad for legally binding signatures) with the Web-Filiale web-based advisory platform and an Öko-System ecosystem that allows partner organizations (public administration, insurers, energy providers, healthcare) to share terminal infrastructure. The offering enables banks, pharmacies, logistics providers, and public administration to deliver personalized, visually mediated customer service without the costs of a physical branch.

Product overview

Tellma is a genoFintech offering a unified Telepräsenz (telepresence) platform for digital customer communication and services. The product portfolio consists of Video-Terminals (physical digital interaction terminals), Web-Filiale (web-based advisory platform), and Öko-System (partner ecosystem) as core offerings, with Add-ons providing modular extensions including remote door control, switchable privacy glass, dynamic viewboard, and AI-supported automation. All products are built on the tellmaONE platform, with tellmaREALITY providing virtual branch experiences and tellmaCONNECT enabling mobile banking. The ecosystem serves banks, pharmacies, logistics, transport, industry, and public administration sectors. Supporting services include Consulting (digital transformation strategy) and Technischer Betrieb (technical operations and maintenance).

Differentiator

Problem solved

Functional benefit

Brands

• tellmaONE: Virtual bank branch experience enabling customers to discuss service matters from home or on the go with personal consultation via video
• tellmaREALITY
• tellmaCONNECT

Products and services

• Video-Terminals Digital terminals enabling customer self-service and video consultations with advisors; features PTZ camera, 43-inch display, NFC interface, touchscreen, SignPad for legally binding electronic signatures, accessibility features, and SmartBuilding interface. Targeted at banks, pharmacies, public administration, and logistics providers.
• Web-Filiale Web-based digital branch platform enabling customers to conduct service and advisory matters from home or on the go via video calls, offering a realistic service experience comparable to physical branch visits. Includes the tellmaCONNECT mobile banking capability.
• Öko-System Ecosystem platform enabling partnerships with public administration, insurers, energy providers (EVUs), and healthcare/care facilities to share terminal and Web-Filiale infrastructure, creating cross-industry digital service networks and includes the tellmaREALITY virtual branch experience component.
• Add-ons Modular extensions including remote door control (Remote Türsteuerung) with switchable privacy glazing for discretion, dynamic viewboard with visitor management, soundproofing glazing up to 36 dB/rw, and AI-powered automation services for repetitive tasks.
• Consulting Strategic consulting services for digital transformation including custom strategy development, change management, implementation support, and innovation promotion for enterprise clients deploying telepresence solutions.
• Technischer Betrieb (Technical Operations) Technical operations and maintenance services including proactive maintenance, 24/7 support, regular updates, security checks, system monitoring, and staff training to ensure 100% system availability for installed Tellma systems.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Public AdministrationcoreStrategic or Co-development PartnerPartners in the Öko-System enabling citizens to access government services through tellma terminals. Supports compliance with Online Access Act (Online-Zugangsgesetz) and enables digital participation for disadvantaged population groups through video consultation.
• Insurance Companies (Versicherer)coreStrategic or Co-development PartnerPartners integrated into the Öko-System enabling insurance services to be accessed through tellma terminals alongside banking and government services, creating cross-industry convenience.
• Energy Providers (EVUs)coreStrategic or Co-development PartnerEnergy providers integrated into the Öko-System allowing customers to manage services like electricity tariff updates alongside banking and administrative services at unified terminals.
• Healthcare and Care Facilities (Gesundheits- und Pflegeeinrichtungen)coreStrategic or Co-development PartnerHealthcare sector partners in the Öko-System enabling video consultation services with selected doctors and integration of healthcare expertise directly at pharmacy terminals.
• Public Transport (ÖPNV)minorStrategic or Co-development PartnerPartners in the Öko-System for integrated digital services across transportation and service sectors.
• Tourism (Tourismus)minorStrategic or Co-development PartnerTourism sector partners enabling multilingual support and information services through tellma terminals at tourist information centers.
• Cultural Institutions (Kultureinrichtungen)minorStrategic or Co-development PartnerCultural sector partners integrated into the Öko-System for enhanced visitor services and digital accessibility.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Cisco: Global technology leader providing Webex video conferencing and collaboration hardware/software. Operates in the same underlying video communications space but for broader enterprise use cases, not specialized banking verticals.
• NCR Atleos: US-based provider of ATM and self-service banking hardware, spun out of NCR. Operates in the same physical-customer-interaction-at-bank-branches category as Tellma's Video-Terminals.
• Genesys: Global contact center platform serving enterprises including financial services. Comparable in enabling customer-to-advisor interactions, though delivered as software infrastructure rather than hardware terminals.
• Microsoft: Microsoft Teams is a leading UCaaS and video collaboration platform. Competes in the underlying video communication technology layer and could, with banking partnerships, encroach on Tellma's differentiated use case.
• Diebold Nixdorf: Global provider of banking and retail technology including ATMs, self-service terminals, and branch transformation software. Comparable in addressing banks' physical customer interaction needs, though with a much broader portfolio.
• Backbase: Dutch digital banking platform provider offering a broad suite of capabilities including onboarding, servicing, and video banking. Targets the same bank customers but as a wider platform rather than a focused telepresence solution.
• Temenos: Swiss core banking software provider serving banks globally. While not focused on telepresence, its digital banking ecosystem competes for the same IT budget and strategic mindshare at European banks.
• Zoom: Leading cloud video communications platform serving enterprises broadly. Operates in the same underlying video technology space as Tellma but without the verticalized banking/telepresence specialization.

Direct peers

• Glia: US-based customer engagement platform offering video chat, co-browsing, and AI assistance for financial services and insurance. Directly comparable in enabling customer-to-advisor video interactions in regulated industries.
• Unblu: Swiss-headquartered provider of video banking, co-browsing, and digital customer engagement solutions for financial services. Direct competitor to Tellma with overlapping video-first technology and a shared focus on banks and insurance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@tellmagmbh1722
• LinkedInlinkedin.com/company/tellma-telebanking

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tellma