ALBIS Ärzteservice Product & Co. KG

What ALBIS Ärzteservice Product & Co. KG does

ALBIS Ärzteservice Product & Co. KG, operating under the brand CGM ALBIS, is a German subsidiary of the publicly listed CompuGroup Medical SE & Co. KGaA and distributes one of CGM's flagship physician information systems (Arztinformationssystem) for ambulatory medical practices. The software provides practice management functionality — drag-and-drop patient flow control, medical documentation, billing and economic controlling via the Praxis-Cockpit, a Medical Timeline for quarterly patient overviews, and error-prevention through traffic-light logic (Ampellogik). It is certified for the German Telematikinfrastruktur (gematik), supporting ePA 3.0 electronic health records, KIM secure email, TI-Messenger, eHBA/SMC-B identification, and electronic prescription workflows (eHeilmittelverordnung, eVerordnung Hilfsmittel), with security posture validated by BSI C5 and GDPR compliance.

CGM ALBIS operates on a modular platform-plus-add-ons architecture. The core product is extended by the CGM one suite of AI-supported modules (DokuAssistent for documentation, TelefonAssistent for AI phone handling, OnlineRezeption chatbot, ClickDoc online booking, CheckIn terminal, AmbulApps digital anamnesis, VideoSprechstunde), as well as add-ons for TI connectivity (CGM MANAGED TI), audit-secure archiving (CGM PRAXISARCHIV), medication safety (THERAFOX PRO AMTS), chronic disease management (CGM DMP-ASSIST), practice benchmarking (CGM BenchMarks), and IT security (CGM PROTECT portfolio). Customer segments are SMB-focused: individual practices, group practices, and medical care centers (MVZ) across all specialties and sizes throughout Germany.

The business model is a subscription-style flexible rental (Mietmodell) with no initial investment, six months of free software maintenance, and a short cancellation window. Revenue mechanics combine recurring license fees with per-module upsell of CGM one AI features and regulated TI services. Go-to-market is primarily direct sales (sales hotline +49 261 8000 8000, website inquiries) complemented by a regional partner network providing on-site service and support, a calendar of 'CGM vor Ort' regional events, webinars, and post-sale training programs (Doctors-Days, MFA-Days, Azubi-Days). Geographic scope is exclusively Germany.

Name

ALBIS Ärzteservice Product & Co. KG

Legal name

ALBIS Ärzteservice Product & Co. KG

Website

https://albis.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

ALBIS Ärzteservice Product & Co. KG, operating as CGM ALBIS, distributes a German practice management software (Arztinformationssystem) for individual and group medical practices, MVZs, and specialty practices across Germany, offering drag-and-drop scheduling, billing control, ePA integration, and AI add-ons via the CGM one module suite, as a subsidiary of CompuGroup Medical.

Ownership category

akta.pro rank

Product category

Medical Practice Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

akta.pro secondary industries

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Patient Access, Registration & Intake (Front-End RCM) (HLACACAE), Medication Adherence & Therapy Management Platforms (refills, reminders, MTM) (HLALAIAG)

Keywords

• Medical practice software
• Practice management system
• Telematics infrastructure
• Electronic health record
• Healthcare IT solutions

Headquarters

HQ city

Koblenz

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Practice Software Licensing: CGM ALBIS operates on a flexible rental model (Mietmodell) without initial investment. The offering includes no software maintenance fee for the first 6 months and special cancellation rights within the first 6 months.
2. Module Add-ons: Additional revenue from optional modules including AI-powered CGM one applications (DokuAssistent, TelefonAssistent, OnlineRezeption, ClickDoc, VideoSprechstunde, CheckIn, AmbulApps), TI connection, IT security solutions, and specialized add-ons like THERAFOX PRO AMTS and CGM DMP-ASSIST.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

ALBIS Ärzteservice Product & Co. KG distributes CGM ALBIS, a medical practice management software (Arztinformationssystem) for individual practices, group practices, medical care centers, and medical networks in Germany. The core software is delivered under a flexible rental (subscription) model with no initial investment and includes drag-and-drop patient flow management, Medical Timeline for quarterly patient overviews, a Practice Cockpit for economic controlling, billing control, and Telematikinfrastruktur connectivity. It is extended by a modular set of add-ons including AI-powered CGM one applications (DokuAssistent, TelefonAssistent, OnlineRezeption, ClickDoc, CheckIn, VideoSprechstunde, AmbulApps), electronic prescription (eHeilmittelverordnung, eHiMi), auditing-secure archiving, IT security, and medication safety modules.

Product overview

ALBIS Ärzteservice Product & Co. KG distributes CGM ALBIS, a medical practice software (Arztinformationssystem) from CompuGroup Medical. The product operates as a modular platform-plus-add-ons architecture: CGM ALBIS is the core physician information system (Praxissoftware) with features for practice management, drag-and-drop patient scheduling, medical documentation, billing control, and electronic health record access (ePA). It is extended by the CGM one suite of AI-powered add-on applications (TelefonAssistent, OnlineRezeption, DokuAssistent, ClickDoc, CheckIn, AmbulApps, VideoSprechstunde) that address specific workflow needs such as AI-powered call handling, online appointment booking, intelligent patient communication, digital check-in, and video consultations. Additional add-ons include TI-Anbindung (telematics infrastructure connectivity via CGM MANAGED TI), CGM PRAXISARCHIV (audit-secure archiving), THERAFOX PRO AMTS (medication safety), CGM DMP-ASSIST (chronic disease management), CGM BenchMarks (practice statistics), and the broader IT-Security portfolio (CGM PROTECT: FIREWALL, ENDPOINT 360°, MOBILE WORK, KV-SafeNet). The company is part of the CompuGroup Medical (CGM) group, which also offers sister physician software products (CGM MEDISTAR, CGM M1 PRO, DATA VITAL, CGM TURBOMED, CGM Praxis), dental software (CGM Z1.PRO, CGM XDENT), pharmacy systems (WINAPO ux, CGM STELLA, LAUER-TAXE), hospital information systems (CGM CLINICAL, CGM MEDICO), rehabilitation and social care suites (CGM SOZIAL Suite, CGM REHA), laboratory systems (MOLIS, CGM VT), and telematics infrastructure products (KIM, TI-Messenger, Kartenterminals).

Differentiator

Problem solved

Functional benefit

Brands

• CGM ALBIS: Practice software for medical practices of all sizes with regional service and support. Features include drag-and-drop practice control, medical timeline, practice cockpit for economic management, and integration with CGM one AI-powered modules.

Products and services

• CGM ALBIS Medical practice management software (Arztinformationssystem) for physicians, offering patient scheduling via drag-and-drop, medical documentation, billing control with a practice cockpit, Medical Timeline for compact quarterly overviews, and seamless integration with the German telematics infrastructure and electronic patient record (ePA). Designed for all practice sizes with regional service and support.
• CGM one DokuAssistent AI-powered documentation assistant that helps physicians create medical notes, improve documentation quality, and save time during patient consultations; deeply integrated into CGM ALBIS as an optional module.
• CGM one TelefonAssistent AI phone assistant that receives, structures, and routes patient phone inquiries to the practice team, freeing up staff time for patient-focused tasks.
• CGM one OnlineRezeption AI chatbot for patient service on the practice website that handles appointment requests, prescription renewals, and sick note inquiries centrally and efficiently.
• CGM one ClickDoc Modern online appointment booking tool and calendar with seamless integration into CGM ALBIS, enabling patients to book appointments online and practices to manage their schedule efficiently.
• CGM one CheckIn Digital patient check-in terminal for the practice reception that streamlines the check-in process and improves the patient experience while reducing administrative workload.
• CGM one AmbulApps Digital patient intake, anamnesis, and photo documentation solution that digitalizes the patient journey from admission to discharge, reducing administrative workload and modernizing practice processes.
• CGM one VideoSprechstunde Online consultation feature enabling secure and flexible patient care without an in-person practice visit, integrated into the CGM ALBIS workflow.
• CGM PRAXISARCHIV Audit-secure digital archiving system for CGM practice software that enables scanning, storage, and retrieval of practice documents directly from CGM ALBIS.
• THERAFOX PRO AMTS Interactive medication safety check (Arzneimitteltherapiesicherheits-Check) that helps physicians make targeted and safe medication decisions, deeply integrated into CGM ALBIS.
• CGM DMP-ASSIST Disease management program support tool that helps practices efficiently manage and support chronically ill patients in dealing with their conditions.
• CGM BenchMarks Practice statistics module that enables comparison of practice performance metrics and provides optimization recommendations for more efficient practice management.
• TI-Anbindung / CGM MANAGED TI Telematics infrastructure connectivity solution: the connector is operated in CGM's secure data center rather than on-site, with only a VPN router installed at the practice; includes KIM (secure medical email), TI-Messenger (secure messaging), and Kartenterminals (card terminals) for data exchange.
• KIM (Kommunikation im Medizinwesen) Secure email communication service running over the telematics infrastructure (TI), enabling healthcare providers to exchange medical information (e.g., doctor's letters, referrals) safely and digitally without fax or paper.
• TI-Messenger Secure real-time chat messaging over the telematics infrastructure enabling location-independent and cross-sector communication between healthcare providers.
• CGM FIREWALL IT security firewall solution protecting practice IT networks by controlling and filtering all network traffic; acts as the 'gatekeeper' for the practice network with centrally managed configuration.
• CGM ENDPOINT 360° Advanced endpoint protection combining traditional antivirus with real-time monitoring of all running applications and processes on PCs and servers; automatically detects and blocks malware, zero-day attacks, and other threats in real time.
• CGM MOBILE WORK Secure remote access solution enabling practice staff to work safely from home or on the go via a secure VPN client.
• CGM KV-SafeNet Secure network connection to the Associations of Statutory Health Insurance Physicians (KV) for physicians and psychotherapists.
• CGM eHeilmittelverordnung Digital prescription of therapeutic remedies (Muster 13 / eVerordnung Heilmittel) created directly within CGM ALBIS, replacing paper-based prescriptions to reduce paperwork and returned forms.
• CGM eVerordnung Hilfsmittel (eHiMi) Digital prescription of medical aids (Muster 16) created directly in the practice software, replacing paper-based prescriptions for items such as bandages, insoles, and walking aids.
• GHG Praxisdienst Access to medical information, studies, and clinical resources for the medical practice.
• ImpfDocNE Vaccination management support tool that assists practices with immunization tracking and documentation.
• Elektronische Patientenakte (ePA) Electronic health record integrated into CGM ALBIS: enables physicians to upload findings, medical reports, and images to the patient's ePA; patients manage access via the gematik app with a 90-day authorization window.

Quantifiable outcome

• No initial investment required with flexible rental model
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration28 records

AI capability20 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• D-TrustcoreTechnology or IntegrationD-Trust serves as a trust service provider for electronic health professional ID cards (eHBA) and SMC-B cards required for Telematikinfrastruktur connection. CGM directs customers to D-Trust's application portal for ordering these required identification cards for healthcare professionals.
• gematikcoreTechnology or Integrationgematik is the German healthcare telematics infrastructure operator. CGM's products including CGM ALBIS are certified and integrated with gematik's Telematikinfrastruktur, enabling secure data exchange, ePA access, KIM messaging, and other government-mandated healthcare digital services.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• medatixx GmbH & Co. KG: medatixx is one of the largest German providers of practice and ambulatory software for physicians, psychotherapists, and MVZs. It now operates under the CGM group but retains a distinct brand and product portfolio that directly competes with CGM ALBIS in the German Arztpraxen segment.
• zollsoft GmbH (tomedo): zollsoft's tomedo is a leading German Arztinformationssystem serving individual and group practices across multiple specialties, with a comparable practice management feature set (scheduling, documentation, billing, TI connectivity). Direct head-to-head competitor to CGM ALBIS in the German SMB physician software market.
• NEXUS AG (now part of CGM group / NEXUS / CHILI): NEXUS provides software for hospitals, rehabilitation clinics, and physician practices in the DACH region, including practice information systems and IT-security solutions. It is a comparable German healthcare IT vendor competing for practice software budgets alongside CGM ALBIS.
• Dampsoft GmbH: Dampsoft provides practice management and ambulatory software solutions for German medical practices, with comparable billing, documentation, and scheduling functionality. A direct regional peer in the same Arztinformationssystem category as CGM ALBIS.
• medisoft GmbH: medisoft is a smaller German vendor of practice management and ambulatory software solutions targeting medical practices. Comparable scale and product positioning to CGM ALBIS in the German SMB physician market, especially in lower Saxony and surrounding regions.

Emerging players

• DOCTOLIB GmbH: DOCTOLIB is a leading European digital health platform providing online appointment booking, patient management, and increasingly integrated practice software for German practices. While initially patient-facing, it is expanding into practice-side workflow automation, overlapping with CGM ALBIS's scheduling and engagement layer.
• samedi GmbH: samedi provides online appointment booking, patient portals, and practice workflow solutions that integrate into existing practice management systems. It overlaps with CGM ALBIS at the appointment and patient engagement layer (similar to ClickDoc), positioning it as an emerging adjacent platform.

Others

• Doctolib / France (as expansion benchmark): Comparable in business model (recurring SaaS for medical practices with patient engagement), Doctolib's broader European footprint serves as a benchmark for how cloud-native practice platforms can scale across geographies—not a direct Germany competitor but a relevant scale and trajectory analogue for ALBIS's potential cloud evolution.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/CGMeHealth
• Facebookfacebook.com/CompuGroup-Medical-SE-Co-KGaA-112275907098431
• LinkedInlinkedin.com/company/compugroup-medical-deutschland-ag
• Instagraminstagram.com/compugroup_medical

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ALBIS Ärzteservice Product & Co. KG