Redes, Informática, Diseño y soporte

What Redes, Informática, Diseño y soporte does

Redes, Informática, Diseño y soporte (RIDS) is a privately held Chilean IT services company founded in 2010 and headquartered in Providencia, Santiago. It provides managed technology services to small and medium enterprises (pymes) across Chile, operating with a headcount in the 11-50 range. The portfolio spans six core service lines: 24/7 emergency SOS support, preventive and corrective equipment maintenance, structured cabling, email server configuration and migration, custom web design and platforms, and backup/storage consulting including network printer configuration.

Technically, RIDS delivers conventional IT services rather than a proprietary software platform; its capabilities center on infrastructure management, network connectivity, communications administration, and bespoke web development executed against international cabling standards. The technology stack is services-led, with no disclosed AI/ML components, APIs, SDKs, patents, or proprietary platforms. Distribution is dual-channel: customers can purchase the Esencial, Avanza, and Premium plans directly online via Reveniu checkout links on rids.cl, or contact sales advisors via WhatsApp for plan selection and custom Infinity quotes.

The business model is subscription-based recurring revenue, monetized through four tiered monthly plans denominated in CLP—Esencial (CLP $24,995), Avanza (CLP $49,995), Premium (CLP $229,950), and Infinity (quote-based, including optional resident technicians and add-ons such as cybersecurity, monitoring, license management, and IT consulting). The company runs a sales-led go-to-market focused on horizontal SME acquisition, with WhatsApp and the company website as the principal customer-engagement channels. No external funding rounds, named customers, management team disclosures, or geographic expansion beyond Chile appear in the available data.

Name

Redes, Informática, Diseño y soporte

Legal name

Redes, Informática, Diseño y soporte

Website

https://rids.cl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

RIDS is a Chilean managed IT services company providing 24/7 support, network infrastructure, structured cabling, email administration, web design, and backup solutions to small and medium enterprises via tiered monthly subscription plans.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Facilities Support Services (56121), Facilities Support Services (561210)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industries

High Availability & Failover Architecture Services (BPAEALAE), IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK)

Keywords

• Managed IT services
• Network infrastructure support
• IT maintenance services
• Structured cabling
• IT helpdesk services

Headquarters

HQ city

Providencia

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription-based IT Support Plans: RIDS generates recurring monthly revenue through tiered IT support plans (Esencial, Avanza, Premium, Infinity) that include remote support, preventive maintenance, on-site visits, license management, and technology consulting. Plans are billed monthly via Reveniu online checkout.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

RIDS delivers outsourced IT support and infrastructure services to Chilean small and medium enterprises, covering 24/7 emergency support, preventive and corrective equipment maintenance, structured cabling, email server configuration and migration, custom web design, and backup/storage solutions. Services are packaged into four tiered monthly subscription plans (Esencial, Avanza, Premium, Infinity) sold via the rids.cl website through Reveniu online checkout or direct sales via WhatsApp.

Product overview

RIDS provides integrated technology solutions for small and medium enterprises (SMEs) in Chile, offering IT support and infrastructure services. The portfolio consists of six core services: 24/7 Emergency Support, Equipment Maintenance, Structured Cabling, Email Servers, Custom Web Design, and Backups & Storage. These services are delivered through four tiered pricing plans (Esencial, Avanza, Premium, and Infinity) designed for different business sizes and needs, from single-user coverage to fully customized enterprise support with optional resident technicians.

Differentiator

Problem solved

Functional benefit

Products and services

• Soporte de Emergencia 24/7 Round-the-clock SOS emergency support service resolving critical incidents and keeping client businesses operational without interruption; targeted at Chilean SMEs without in-house IT coverage.
• Mantenimiento de Equipos Installation, review, and preventive and corrective maintenance service for new and existing equipment, networks, and enterprise computers, targeted at SMEs needing ongoing IT equipment upkeep.
• Cableado Estructurado Implementation of structured cabling installations following international quality standards, designed to guarantee optimal and stable connectivity for business networks.
• Servidores de Correo Configuration and migration of email servers and email clients, accompanied by specialized consulting for enterprise communications, aimed at SMEs needing professional email infrastructure.
• Diseño Web Personalizado Development of customized websites and platforms adapted to the specific needs of each client business, providing SMEs with a tailored web presence and digital platform.
• Respaldos y Almacenamiento Review of backup systems, IT storage consulting, and network printer configuration intended to optimize client IT infrastructure and safeguard data.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• Econnet.clminorOthersEconnet.cl is a related website linked from RIDS' main site, suggesting affiliation or shared ownership between the two technology-focused Chilean companies.

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Wipro: Global IT services and managed services provider with LATAM operations. Comparable in providing IT infrastructure management and support services, though Wipro targets large multinational clients and operates at much greater scale.
• Accenture: Global professional services and IT services giant with LATAM operations. Comparable as a broad IT services provider offering managed services, infrastructure support, and digital transformation, though at much larger enterprise scale.
• Tata Consultancy Services: Global IT services, consulting, and managed services provider with significant LATAM operations. Comparable in offering IT infrastructure and managed services, though TCS targets large enterprises and operates at significantly larger scale.
• Infosys: Global IT services and consulting company with growing LATAM presence. Comparable as a broad IT services and managed services provider, though focused on enterprise digital transformation rather than SME IT support.
• Globant: Large LATAM-headquartered IT and digital services firm with global reach. Comparable in offering IT services, though Globant focuses more on digital transformation and software engineering at enterprise scale rather than SME IT support.

Emerging players

• BairesDev: Latin American software development and IT services company. Comparable as a LATAM-based technology services provider, though BairesDev focuses more on software engineering talent rather than ongoing IT infrastructure management.

Direct peers

• Logicalis: Global managed IT services and solutions provider with strong Latin America operations, including Chile. Directly comparable as a multi-country MSP serving mid-market and enterprise clients with similar managed services, networking, and infrastructure offerings.
• Softtek: Mexican-founded IT services and digital solutions company with operations across LATAM including Chile. Comparable as a managed IT services provider offering application management, infrastructure support, and IT outsourcing to enterprise clients.
• Stefanini: Brazilian-headquartered global IT services company with significant LATAM presence. Comparable as a managed services provider targeting enterprise and mid-market clients with similar IT support, infrastructure, and digital transformation offerings.

Regional players

• TIVIT: Latin American managed services and cloud provider primarily serving Brazil and Spanish-speaking LATAM markets. Comparable as a regional MSP with similar tiered managed IT service offerings, though primarily Brazil-focused.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/solucionesrids
• LinkedInlinkedin.com/company/rids

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Redes, Informática, Diseño y soporte