Personal Injury Education Foundation

What Personal Injury Education Foundation does

Personal Injury Education Foundation (PIEF) is an Australian not-for-profit, member-based Registered Training Organisation (RTO/TOID No. 40778) founded in 2006 by a consortium of accident compensation regulators, insurers, and claims management organizations. Headquartered at 1 Malop Street, Geelong, and operating across Australia and New Zealand, PIEF delivers accredited vocational qualifications, professional development programs, and consulting services to claims managers, case managers, return-to-work coordinators, allied health practitioners, and senior executives working in workers' compensation, CTP motor accident insurance, and disability management schemes. Its member base comprises 22 industry organizations (including Suncorp, QBE, Allianz, Comcare, iCare, WorkSafe Victoria, TAC, Sedgwick, Gallagher Bassett, and ACC New Zealand) and over 5,000 individual members across Australasia.

PIEF's product portfolio centers on nationally recognized vocational qualifications (FNS42120 Certificate IV in Personal Injury Management, FNS51920 Diploma of Personal Injury and Disability Insurance Management, PSP50122 Diploma of Government Workplace Inspection), SIRA NSW-mandated allied health practitioner training, and a Postgraduate Pathway Program co-delivered with Monash University School of Public Health and Preventive Medicine. Content is delivered through a third-party LearnUpon LMS at pief.learnupon.com, supplemented by the year-long PIEF Encore collaboration series (Insight Series, Learning Exchange, Case Conversations, Practice Labs, PIEF Studio podcasts) and the National Standards Hub. The forthcoming National Standards framework (launching January 2026) introduces four industry standards and thirteen competencies designed to benchmark claims capability nationally. Distribution is augmented by jurisdiction-specific portal integrations with SIRA NSW, iCare NSW, WorkCover WA, WorkSafe Victoria, and WorkSafe Tasmania LMSs.

PIEF operates a multi-stream revenue model combining recurring individual and organization membership subscriptions, one-time fees for accredited short courses (SIRA Allied Health Learning & Assessment at AUD 335, Learning Only at AUD 200, Assessment Only at AUD 135), event registrations and sponsorships for the annual National Conference & Awards (Sydney 2025, Geelong 2026), and professional services revenue from Workplace Consultation engagements and Customised Training programs. The organization is governed by a member-elected board composed of senior executives from its anchor member organizations, with Noel Lyons serving as Chair (former CEO 2020–2025) and David Fryar as CEO from 2025. Over 18,000 training hours have been delivered to members since inception.

Name

Personal Injury Education Foundation

Legal name

Personal Injury Education Foundation

Website

https://pief.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Short description

Personal Injury Education Foundation (PIEF) is an Australian not-for-profit Registered Training Organisation providing accredited vocational qualifications, professional development, and a national claims capability standards framework to claims managers, allied health practitioners, and disability management professionals across Australia and New Zealand.

Ownership category

akta.pro rank

Product category

Personal Injury Management Education and Training

NAICS

Educational Support Services (611710), Technical and Trade Schools (6115)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Assessment, Certification & Qualifications Frameworks (BPADAKAL)

akta.pro secondary industries

Financial Services & Insurance (FINRA, CFP, IAR, Insurance CE) (EDAAALAJ), Psychometric Standards, Test Development & Validation Authorities (EDADAFAG)

Keywords

• Personal injury training
• Vocational education qualifications
• Professional development programs
• Claims management certification
• Disability management education

Headquarters

HQ city

Geelong

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Membership Fees: Organization membership providing access to training resources, events, National Standards Hub, and professional development programs. Individual and industry/organization membership tiers.
2. Accredited Training Programs: Nationally recognized vocational qualifications including Certificate IV in Personal Injury Management (FNS42120) and Diploma of Personal Injury and Disability Insurance Management (FNS51920). 12-month enrollment duration for full qualifications.
3. SIRA Allied Health Training: Mandatory training programs for allied health practitioners in NSW workers compensation scheme. Learning and Assessment option at $335.00, Learning Only at $200.00.
4. Conference & Events: Annual National Conference & Awards (Sydney 2025, Geelong 2026) and PIEF Encore collaboration series. Revenue from registrations and sponsorship.
5. Workplace Consulting Services: Consulting services for organizations to strengthen systems, people, and practices in injury and disability management. Tailored solutions for workplace transformation.
6. Professional Development Programs: Short courses including Managing Challenging Interactions (MCI), Managing Mental Injury (MMI), and Leading Psychologically Safe Teams delivered as ongoing education.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels10 records

Core offering

Personal Injury Education Foundation (PIEF) is a not-for-profit member-based Registered Training Organisation that delivers accredited vocational qualifications (Certificate IV and Diploma in Personal Injury Management), professional development programs, allied health practitioner training, and workplace consulting for the personal injury and disability management industry across Australia and New Zealand. The organisation sets industry standards through its National Standards framework launching January 2026 and operates the CPIP professional certification program.

Product overview

PIEF (Personal Injury Education Foundation) is a not-for-profit member-based organisation and Registered Training Organisation (RTO) offering a comprehensive portfolio of education, training, and professional development products for the personal injury and disability management industry. The core offering centers on the National Standards framework (launching January 2026) supported by accredited vocational qualifications (Certificate IV and Diploma programs), professional development programs (Managing Challenging Interactions, Managing Mental Injury, Leading Psychologically Safe Teams), and health professionals training (SIRA Allied Health and Impairment Assessment). PIEF delivers programs through its own LearnUpon LMS and partnerships with universities (Monash Postgraduate Pathway) and government bodies (SIRA, WorkSafe, iCare). The membership program provides access to the PIEF Encore collaboration series, annual Conference, National Standards Hub, and CPIP accreditation.

Differentiator

Problem solved

Functional benefit

Brands

• PIEF Encore: A national collaboration series for capability, leadership and practice. A year-long, member-led collaboration series designed to connect, inspire and uplift capability across the personal injury industry.

Products and services

• National Standards for Case Managers A nationally endorsed framework defining what good looks like in claims service delivery for the personal injury industry. Includes four industry standards, thirteen competencies, and supporting tools for learning content, assessment models, and reporting frameworks. Targeted at workers' compensation, CTP and disability insurance organisations and their claims professionals.
• Workplace Consultation Expert consulting services that help organisations strengthen systems, people, and practices supporting injured individuals. Includes capability building, process improvement, and strategic guidance for injury and disability management. Targeted at insurance, claims management, and government scheme operators.
• PIEF Conference (National Conference & Awards) Australia's premier annual event for the personal injury and disability industry, bringing together professionals to share knowledge, spark innovation, and shape the future of the sector. Includes awards gala dinner celebrating industry excellence. Targeted at industry professionals nationally.
• PIEF Encore A year-long national collaboration series for capability, leadership and practice. Delivered through five integrated streams: Insight Series, Learning Exchange, Case Conversations, Practice Labs, and PIEF Studio. Included as part of PIEF membership. Targeted at PIEF members across Australia and New Zealand.
• Certified Personal Injury Professional (CPIP) Gold standard accreditation for personal injury management professionals across Australasia. Provides industry recognition, exclusive resources, networking opportunities, and CPD tracking through the CPIP Portal. Targeted at individual claims managers, case managers and injury management professionals seeking industry recognition.
• PIEF Membership Membership program providing access to cutting-edge education, accredited training, expert consulting, exclusive events, networking with 5000+ individual members across 22 industry member organisations. Offered at both individual and industry/organisation membership tiers.
• FNS42120 Certificate IV in Personal Injury Management Nationally recognised vocational qualification with two streams: Claims Management (for case managers in Agent or Insurer roles) and Return to Life (for Return to Work and Injury Management Coordinators). 12-month enrolment duration.
• FNS51920 Diploma of Personal Injury and Disability Insurance Management Nationally recognised diploma for leaders applying initiative to plan, coordinate and evaluate work in workers compensation, CTP or disability insurance management. Offers three options: Advanced Case Management, Advanced Return to Work, or Leadership. 12-month enrolment duration.
• PSP50122 Diploma of Government (Workplace Inspection) Diploma for public sector professionals covering skills for statutory investigation and enforcement under work health and safety, workers compensation, injury management and workplace relations legislation. Targeted at government employees in work health and safety, workers compensation regulators and inspection roles.
• Postgraduate Pathway Program Partnership with Monash University School of Public Health and Preventive Medicine delivering micro-credentials leading to postgraduate qualifications in Personal Injury Scheme Design, Strategic Claims Management, Scheme Evaluation, and Compensable Health and Medicine. Targeted at industry leaders and executives.
• Managing Challenging Interactions (MCI) Experiential online program providing practical communication tools and person-centric strategies for case managers dealing with distressed clients. Duration: 6 hours. Targeted at case managers in personal injury management.
• Managing Mental Injury (MMI) Online training program for case managers and RTW coordinators on identifying, mitigating and managing mental health concerns in return to work context. Targeted at claims and return-to-work professionals.
• Leading Psychologically Safe Teams Leadership capability program co-designed with AP Psychology focusing on creating psychologically safe teams, mitigating vicarious trauma, compassion fatigue and burnout risks for staff in personal injury management. Targeted at leaders and managers in personal injury organisations.
• SIRA Allied Health Practitioner Introductory Training Program Mandatory training program for allied health practitioners working in NSW workers compensation and motor accident schemes. Offered as Learning & Assessment ($335) or Learning Only ($200) options. Required for SIRA approval to deliver services under the schemes.
• Impairment Assessment Training Training for medical practitioners on permanent impairment assessments using AMA Guides 4th Edition, aligned with Victorian legislation for TAC, WorkSafe VIC, and Wrongs Act 1958. Targeted at medical practitioners performing impairment assessments in Victoria.
• Customised Training Tailored training programs aligned to organisational goals and business challenges, covering technical expertise, leadership development and compliance training. Delivered online, in-person, or hybrid. Targeted at insurance organisations, scheme operators, and employers seeking bespoke training solutions.
• PIEF Encore Recordings Library Library of recordings from PIEF Encore national collaboration series including Insight Series, Learning Exchange, Case Conversations, and PIEF Studio for ongoing capability development. Targeted at PIEF members and industry professionals.

Quantifiable outcome

• 18000+ training hours delivered to industry professionals
• +2 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature2 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Monash University School of Public Health and Preventive Medicine (SPHPM)coreStrategic or Co-development PartnerPIEF partnered with Monash University's SPHPM to deliver the Postgraduate Pathway Program. The program offers four micro-credential courses (Personal Injury Scheme Design, Strategic Claims Management, Personal Injury Scheme Evaluation, Compensable Health and Medicine) leading to postgraduate study. Contact: Prasan Fernando ([email protected]) and Caryn van Vreden ([email protected]).
• SIRA (State Insurance Regulatory Authority) - NSWcoreStrategic or Co-development PartnerSIRA and PIEF launched the Allied Health Practitioner Online Training Program in late 2023. PIEF delivers mandatory training required for allied health practitioner approval numbers in the NSW workers compensation scheme.
• IPTC (It Pays To Care)minorStrategic or Co-development PartnerPartner organization in the PIEF partner network focused on personal injury and disability management education.
• APP Psychology ConsultingminorStrategic or Co-development PartnerPsychology consulting partner that co-designed the 'Leading Psychologically Safe Teams' program with PIEF based on nationally recognized programs.
• ASORC (Australian Society of Rehabilitation Counsellors)minorStrategic or Co-development PartnerProfessional body for rehabilitation counsellors partnered with PIEF for industry collaboration and professional development.
• AP Psychology and Consulting ServicesminorStrategic or Co-development PartnerArthur Papagiannis, founder and CEO, serves as special guest in PIEF Encore Insight Series focusing on Psychological Health and Safety at Work.
• ALUCAminorStrategic or Co-development PartnerJoint PIEF x ALUCA webinar on Mental Health Across Personal Injury Schemes exploring psychological injury trends across workers' compensation and life insurance.
• Gallagher Bassett AustraliacoreGTM or Marketing PartnerMajor claims management organization represented on PIEF Board. CEO Pete Nicholson serves as board member. Gallagher Bassett participates in conferences, training, and industry collaboration.
• DXC TechnologycoreGTM or Marketing PartnerClaims management technology provider represented on PIEF Board through Regional General Manager Dr Michael Neary.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SkillsIQ Australia: SkillsIQ is one of ten Australian Industry Reference Committees that develop national vocational education and training standards for industry sectors. Directly comparable to PIEF's National Standards framework development work, with SkillsIQ operating in adjacent insurance/finance training package areas that overlap with PIEF's vocational qualifications.
• RMIA (Risk Management Institution of Australasia): RMIA is the leading professional body for risk managers in Australasia, offering certification (CRM), continuing education, and professional development. Comparable to PIEF in operating as a member-based standards and education body serving the insurance/risk ecosystem across Australia and New Zealand.
• ANZIIF (Australian and New Zealand Institute of Insurance and Finance): ANZIIF is the leading professional body for the insurance and finance industry in Australia and New Zealand, providing education, certification (ANZIIF Fellow, CIP), and continuing professional development. Most directly comparable to PIEF in delivering industry-recognized insurance education, professional certifications, and standards-aligned training programs across the same Australasian market.
• ALUCA (Australasian Life Underwriters and Claims Association): ALUCA is a member-based professional association for life insurance underwriting and claims professionals across Australia and New Zealand, delivering continuing education, networking events, and industry recognition. PIEF has already partnered with ALUCA for joint webinars on mental health trends, reflecting overlapping member bases in personal injury claims management.
• ASORC (Australian Society of Rehabilitation Counsellors): ASORC is the national professional body for rehabilitation counsellors in Australia, providing accreditation, continuing education, and industry standards. Already a PIEF partner for industry collaboration and professional development, ASORC serves overlapping practitioner segments (rehabilitation and injury management) with comparable member-based professional standards and certification offerings.

Broad incumbents

• AHRI (Australian HR Institute): AHRI is the national professional body for HR practitioners in Australia, offering accreditation (PHR, CPHR), continuing education, and member services. Comparable to PIEF in operating a member-based professional certification and continuing education model aligned with national competency standards, though serving the broader HR profession rather than personal injury management specifically.
• AICD (Australian Institute of Company Directors): AICD is Australia's largest member-based director education and governance body, offering the flagship Company Directors Course and ongoing director education. Comparable to PIEF as a member-owned professional body delivering accredited education, certification, and governance standards, though operating at significantly larger scale across the broader business community.
• RIMS (Risk and Insurance Management Society): RIMS is the global professional body for risk managers, offering the RIMS-Certified Risk Professional (RIMS-CRMP) certification, continuing education, and industry standards. Comparable to PIEF as a member-based standards and certification body serving the insurance/risk profession, though operating at significantly larger international scale rather than Australasian focus.

Others

• Monash University School of Public Health and Preventive Medicine: Monash SPHPM is PIEF's university partner for the Postgraduate Pathway Program, delivering four micro-credentials leading to postgraduate qualifications in personal injury scheme design and management. Listed as an adjacent ecosystem participant — a higher education institution partner rather than a direct competitor — with shared academic positioning in compensable health and medicine.
• SIRA (State Insurance Regulatory Authority - NSW): SIRA is the NSW government regulator that mandates PIEF-delivered training for allied health practitioner approval in the workers compensation scheme. As a regulator-customer, SIRA is both an enabler of PIEF's mandatory training revenue and a structural dependency — relevant for understanding PIEF's regulatory exposure and customer pipeline.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Personal Injury Education Foundation