National Bank, Palestine

What National Bank, Palestine does

National Bank, Palestine (TNB) is a publicly listed commercial bank headquartered in Ramallah and traded on the Palestine Stock Exchange under ticker TNB, formed in 2012 through the merger of Small Projects Finance Bank (Relief Bank, established 2005) and Arab Palestinian Investment Bank (APIB, established 1997). It is the second largest Palestinian bank by capital with $113.1 million paid-in capital and the largest shareholder base among Palestinian banks (over 8,000 shareholders), serving more than 140,000 retail and corporate customers through 23+ branches across the West Bank and Jerusalem and 700+ ATMs in the National Key network. The bank operates two wholly-owned subsidiaries: WatanInvest (investment banking, M&A advisory, capital markets, asset management) and the National Islamic Investment Company (NIIC), which holds a 25% direct stake in the Islamic Palestinian Bank (PIB).

TNB's product portfolio spans retail banking (multi-currency current accounts, savings variants including Hayati for women and Khotwati for children, term deposits, personal/housing/car loans, and overdraft facilities), a card suite (debit card plus four Mastercard tiers from Silver to World Elite and Visa Signature), and corporate banking (business current accounts, business credit cards, working capital facilities, cash management, and treasury services). The technology backbone is the Temenos T24 international banking system, delivered to customers through National Online Banking, the TNB Mobile App (iOS and Android), the IBURAQ instant payment system, E-SADAD automated bill payments, Cardless ATM withdrawals, QR-based Quick payments, and a Digital Service Center described as the first of its kind in the Middle East. SME financing is delivered through dedicated programmes with the European Investment Bank (EIB), the European Bank for Reconstruction and Development (EBRD Green Economy Financing Facility), and the Palestine Monetary Authority, the latter providing a $50 million framework for SME and micro-enterprise relending.

TNB's revenue model rests on three primary streams: net interest income from lending activities (personal, housing, car, business facilities, SME programmes), fee and commission income (account management, card annual fees ranging from $25 to $345, transaction fees, and waived or structured ATM fees), and investment banking and asset management revenue generated by WatanInvest. The bank follows a hybrid go-to-market combining relationship-led retail and corporate banking through its branch and ATM network with a digital-first offering (online banking, mobile app, Digital Service Center). Customer acquisition extends beyond traditional channels through community programmes including the Ibtidaha Sihha (Start Right) financial literacy initiative for school students, women-targeted outreach, and accessible services for customers with disabilities (Basira app for visually impaired customers, 100% branch accessibility, 72% wheelchair-accessible ATMs). The bank holds ISO/IEC 27001:2022 (2024), PCI-DSS, Wolfsberg AML, and USA PATRIOT Act certifications and has been a UN Global Compact member since 2013, with 4% of net annual profits allocated to community contributions and 80% of operations powered by solar energy.

Name

National Bank, Palestine

Legal name

The National Bank, Palestine

Website

https://tnb.ps

Company type

Public

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Short description

National Bank, Palestine (TNB) is a publicly listed Ramallah-headquartered commercial bank and the second largest Palestinian bank by capital, serving 140,000+ retail and corporate customers across the West Bank and Jerusalem through 23+ branches, 700+ ATMs, and a digital banking platform on the Temenos T24 system.

Ownership category

akta.pro rank

Product category

Commercial Banking

NAICS

Commercial Banking (52211)

SIC

State Commercial Banks (6022)

akta.pro primary industry

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC)

akta.pro secondary industries

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA), Islamic Corporate Banking (FSABAGAC), Islamic SME & Commercial Banking (FSABAGAB)

Keywords

• Retail banking services
• Commercial banking Palestine
• Corporate lending facilities
• SME financing programs
• Digital payment solutions

Headquarters

HQ city

Ramallah

Offices23 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income: Primary revenue stream from lending activities including personal loans, housing loans, car loans, and business facilities. The bank offers various loan products with interest rates, with the effective rate mentioned at 5.99% for some loan products.
2. Fee and Commission Income: Account management fees, transaction fees, ATM fees (though many are waived), card annual fees, and other banking service charges. Current account has monthly management fees, credit cards have annual fees ranging from $25 to $345.
3. Deposit Taking: Accepting customer deposits including current accounts, savings accounts, and term deposits. The bank pays interest on deposits while using these funds for lending activities.
4. Investment Banking Services: Through subsidiary WatanInvest - provides investment banking, M&A advisory, capital markets services, asset management, and trading services for companies and individuals.

Pricing tiers

Go-to-market motion2 records

Distribution channels9 records

Marketing channels8 records

Core offering

National Bank, Palestine is a publicly listed commercial bank providing retail and corporate banking services across the West Bank and Jerusalem. It offers current and savings accounts, term deposits, personal/housing/car loans, business facilities, treasury services, Mastercard and Visa credit cards, and digital banking channels including mobile app, internet banking, and the Digital Service Center.

Product overview

National Bank, Palestine (TNB) operates a unified commercial banking platform with a modular product portfolio spanning retail and corporate banking. Retail offerings include multi-currency current accounts (TNB Current Account, Joint Account, Financial Inclusion Account), savings accounts (TNB Savings, Hayati women's savings, Khotwati children's savings), and term deposits. Credit is available through personal, housing, car, and overdraft products. The card portfolio spans a contactless debit card, four Mastercard tiers (Silver through World Elite), and Visa Signature. Digital banking is delivered through TNB Online (internet banking), the TNB Mobile app, and the Digital Service Center — described as the first of its kind in the Middle East. Value-added services include E-SADAD bill payment, the IBURAQ instant payment system, Digital Identity (ID Plus), Cardless cash withdrawal, QR-based Quick payments, a loan calculator, and Platinum premium banking. Business banking covers current accounts, credit cards, working capital facilities, cash management, and treasury. SME-specific financing is available via the EIB SME Funding and GEFF Green Financing programmes. An accessibility app called Basira serves visually impaired customers by reading materials aloud.

Differentiator

Problem solved

Functional benefit

Products and services

• TNB Current Account (الحساب الجاري الوطني) A multi-currency current account enabling retail and business customers to access banking services including cheque books, direct debit cards, SMS alerts, bill payment, and online/mobile banking. No minimum balance required to open.
• Joint Account (الحساب الجاري المشترك) A shared current account for two or more individuals, supporting partnership financial goals such as joint financing for housing or business.
• TNB Savings Account (حساب توفير الوطني) A retail savings account with no commissions or interest, open to all age groups, with optional debit card access and eligibility for savings prize draws.
• Hayati Savings Account (حساب توفير حياتي) A savings account designed exclusively for Palestinian women, offering a safe place to save with no commissions or interest and full digital banking access.
• Khotwati Savings Account (حساب توفير خطوتي) A children's savings account for minors aged 0–17, opened by a parent or legal guardian, with no minimum balance and eligibility for savings prize draws.
• Term Deposit Account (حساب ودائع لأجل) A fixed-term deposit offering competitive interest rates, with terms ranging from one week to two years, available to individuals and businesses.
• Financial Inclusion Account (حساب الشمول المالي) A no-fee account for low-income individuals and freelancers, per Palestinian Monetary Authority directives, covering basic transactions up to $2,000/month or $12,000/year.
• Debit Card (بطاقة الدفع المباشر) A dual-purpose ATM and point-of-sale card linked to current or savings accounts, supporting withdrawals at 700+ ATMs in Palestine, contactless payments, and cardless ATM withdrawals.
• Mastercard Silver Credit Card (بطاقة ماستركارد الفضية) Entry-level credit card with up to $3,000 credit limit, 2–100% monthly repayment flexibility, and free first-year issuance.
• Mastercard Gold Credit Card (بطاقة ماستركارد الذهبية) Mid-tier credit card with up to $6,000 credit limit and higher transaction capabilities than the Silver tier.
• Mastercard Platinum Credit Card (بطاقة ماستركارد بلاتينوم) Premium credit card offering a credit ceiling of $5,000–$50,000, with luxury benefits including complimentary airport lounge access.
• Mastercard World Elite Credit Card (بطاقة ماستركارد وورلد إيليت) Top-tier credit card with a $100,000 credit ceiling and premium concierge and travel benefits.
• Visa Signature Credit Card (بطاقة فيزا سيجنتشور) Credit card with a $10,000–$25,000 ceiling offering premium travel and purchase benefits.
• Personal Loans (قرض شخصي) Unsecured personal loans for individuals to meet personal financial needs, available in USD and ILS with effective rate of 5.99%.
• Housing Loan (قرض سكن) Mortgage financing for home purchase or construction, offered to individuals.
• Personal Housing Improvement Loan (قرض تحسين السكن) Home improvement loan for financing renovations and upgrades to existing properties.
• Car Loan (قرض سيارة) Auto financing loan for purchasing new or used vehicles.
• Overdraft (جاري مدين) Revolving credit facility allowing account holders to overdraw up to an approved limit.
• Business Current Account (الحساب الجاري للشركات) Current account tailored for business entities, supporting cash management, treasury, and day-to-day corporate banking needs.
• Business Credit Card (بطاقة ماستركارد للشركات) Corporate credit card designed for business spending and expense management.
• Business Facilities (التسهيلات الائتمانية) Comprehensive lending facilities for businesses including working capital and investment financing.
• Cash Management (إدارة الحسابات) Business cash management services for optimizing liquidity and operational finance workflows.
• Treasury Services (إدارة الخزينة) Treasury services including foreign exchange, money market, and risk management for corporate clients.
• WatanInvest Investment Banking Services (شركة وطن للاستثمار) Wholly-owned subsidiary providing investment banking, M&A advisory, capital markets services, asset management, and trading services for companies and individuals.
• National Online Banking (الوطني أون لاين) Full-service internet banking platform providing account management, fund transfers, loan tracking, card management, bill payment, and e-statement access.
• TNB Mobile App (تطبيق الوطني موبايل) Mobile banking application for smartphones (iOS and Android) providing account access, card management, and transaction capabilities on the go.
• Digital Service Center (مركز خدمة العملاء الرقمية) Digital customer service hub providing account management, card reporting, cheque book requests, and support across chat, WhatsApp, phone, and social media channels — the first of its kind in the Middle East.
• EIB SME Funding Programme European Investment Bank-backed SME financing programme offering preferential funding terms to qualifying small and medium enterprises.
• GEFF Green Financing Programme Green Economy Financing Facility providing loans for energy-efficient and environmentally sustainable business investments through the EBRD partnership.

Quantifiable outcome

• Second largest Palestinian bank by capital ($113.1 million paid-in)
• +7 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature9 records

Partnerships

Eleven partnerships are on record, tiered minor, flagship and core.

• Economic and Banking Media ProgramminorStrategic or Co-development Partner · 16 July 2026Supporting the launch of the first specialized program in economic and banking journalism in Palestine, promoting financial literacy and awareness.
• Palestinian Lawyers SyndicateflagshipStrategic or Co-development Partner · 30 March 2026Strategic partnership renewal providing exclusive banking services and benefits to syndicate members. Includes special pricing on accounts, loans, and other banking services for legal professionals.
• Palestinian Alimony Fund (صندوق النفقة الفلسطيني)minorStrategic or Co-development Partner · 16 March 2026Cooperation agreement to provide food parcels to the most vulnerable families of alimony beneficiaries, supporting social responsibility initiatives.
• Flow Accelerator / Orange CornersminorStrategic or Co-development Partner · 17 December 2025Partnership renewal under the Orange Corners entrepreneurship program to support startups and young entrepreneurs in Palestine with banking services and mentorship.
• Makani Innovation HubminorStrategic or Co-development Partner · 3 December 2025Launched the 'Green City Challenge' program to promote sustainable economy and green entrepreneurship in Palestine.
• MastercardcoreTechnology or Integration · 2 December 2025Collaboration on digital payments transformation in Palestine. Includes co-branded credit cards (Silver, Gold, Platinum, World Elite) and payment technology integration including Apple Pay and Tap to Pay.
• UN WomenflagshipStrategic or Co-development PartnerPartnership on Women's Empowerment Principles (WEPs). UN Women conducted a case study on the bank's 'Hayati' women's savings program. Supports gender financial inclusion initiatives.
• United Nations Global CompactflagshipStrategic or Co-development PartnerJoined UN Global Compact in 2013, adopting principles on human rights, labor, environment, and anti-corruption. Contributes to achieving sustainable development goals.
• OPEC Fund for International DevelopmentflagshipStrategic or Co-development PartnerFirst bank in Palestine to adopt OPEC's social and environmental policy. Established monitoring system for financed projects to ensure environmental standards compliance.
• WatanInvest (شركة وطن للاستثمار)coreStrategic or Co-development Partner100% owned subsidiary providing investment banking services including M&A advisory, capital markets services, asset management, and trading for companies and individuals.
• National Islamic Investment Company (NIIC)coreStrategic or Co-development Partner100% owned subsidiary through which the bank holds 25% direct stake in Palestinian Islamic Bank. Provides Islamic investment services.

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Regional players

• Cairo Amman Bank: Jordan-headquartered bank with Palestinian operations; competes with TNB in retail and SME banking and is a typical employer of senior Palestinian banking talent, making it a structural regional peer.
• Housing Bank for Trade and Finance (Jordan): Large Jordanian bank active in Palestine via partnerships and branches; competes with TNB in corporate banking, treasury, and SME lending within the Palestinian market.
• Jordan Ahli Bank: Jordanian commercial bank with regional operations including Palestine; a comparable regional commercial-bank peer for cross-border corporate and treasury services.
• Bank of Jordan: Jordanian commercial bank holding a ~9.99% stake in TNB; operates in Palestine and competes in cross-border trade finance, corporate banking, and remittances with TNB.

Direct peers

• Palestine Investment Bank: Palestinian commercial and investment bank providing corporate, retail, and treasury services; directly comparable to TNB on customer segments, branch footprint, and product breadth.
• Bank of Palestine: Largest Palestinian commercial bank by capital and assets; competes directly with TNB across retail, SME, and corporate banking in the West Bank and Jerusalem, and is a benchmark for market share in the Palestinian banking sector.
• Palestine Islamic Bank: Leading Sharia-compliant bank in Palestine; TNB indirectly holds a 25% stake via NIIC, but PIB also competes directly for retail and corporate deposits and SME financing across the same geography.
• Arab Bank (Palestine): Major regional commercial bank with a strong Palestinian branch network; competes with TNB in retail, corporate, and treasury services, and is a frequent employer of TNB's senior executives.
• Quds Bank: Palestinian commercial bank offering retail and corporate banking; competes with TNB for SME and consumer customers in the West Bank, with overlapping product sets including digital banking.

Broad incumbents

• Mastercard: Global payments network partnering with TNB on the Mastercard-branded credit and debit card portfolio (Silver, Gold, Platinum, World Elite) and Apple Pay/Tap to Pay integrations; an enabling infrastructure counterparty rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TNBPalestine

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Bank, Palestine