City of Gilroy

What City of Gilroy does

The City of Gilroy is a municipal government entity located in Santa Clara County, California, founded in 1870 and operating under a council-manager form of government. It provides a comprehensive suite of local government services to residents and businesses within its jurisdictional boundaries, including police and fire services, water and sewer utilities, building permits and inspections, code enforcement, land use planning and development services, parks and recreation programs, community development and housing services, elections administration, and public records access. The city serves two primary customer segments: individual residents accessing utility billing, recreation programs, public safety, and civic engagement tools; and local businesses and developers requiring licensing, permits, and development review services. Its primary operating geographies are Santa Clara County and the broader South County region of California.

The city's underlying technology platform is a CivicPlus-powered official website (CivicEngage CMS) serving as the primary resident portal, supplemented by the SeeClickFix-powered GilroyConnect mobile app for non-emergency issue reporting and service request tracking. Additional integrated digital services include Rec1 for recreation program registration, AquaTrax for resident water consumption monitoring, GovernmentJobs.com for employment applications, and Constant Contact for the Notify Me email alert system. The Open Gilroy public records portal provides access to city documents, records requests, and meeting agendas. Certifications include Section 508 and WCAG 2.0 AA accessibility compliance for the website.

The revenue model is a hybrid municipal funding structure rather than a traditional commercial revenue stream: the city is funded through taxes (property, sales, utility users), fees for permits, business licenses, recreation programs, and utility services, plus intergovernmental revenues including Community Development Block Grants (CDBG). Water and sewer services are billed on a usage-based monthly cadence through the online utility billing portal. A Comprehensive Fee Schedule maintained by the Finance Department governs permit, license, and recreation pricing. The city holds joint-venture interest in the South County Regional Wastewater Authority (SCRWA) for regional wastewater treatment and contracts with Recology South Valley for solid waste and recycling services.

Name

City of Gilroy

Legal name

City of Gilroy

Website

https://cityofgilroy.org

Company type

Private

Founded year

1870

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Gilroy is a municipal government in Santa Clara County, California, providing public safety, water/sewer utilities, permitting, recreation, and community development services to city residents and local businesses via a CivicPlus-powered digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Water Supply and Irrigation Systems (221310), Police Protection (922120)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Event Traffic, Parking & Perimeter Security (BPAKACAJ)

Keywords

• Municipal government services
• Public safety administration
• Water and sewer utilities
• Building permits and inspections
• Parks and recreation programs

Headquarters

HQ city

Gilroy

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

The City of Gilroy is a California municipal government providing a comprehensive range of local government services to residents and businesses within city limits. Core services include police and fire/public safety, water and sewer utilities, parks and recreation programs, building permits and inspections, planning and development review, code enforcement, elections administration, and public records access, delivered through City Hall, an official CivicPlus-powered website, and the SeeClickFix-backed GilroyConnect mobile app.

Product overview

The City of Gilroy operates a unified municipal services platform consisting of a CivicPlus-powered official website as the core portal, supplemented by the SeeClickFix-powered GilroyConnect mobile app for residents to report non-emergency issues. The platform integrates multiple city services including water/sewer utility billing, recreation program registration, building permits and inspections, police department online services, and the Open Gilroy public records system. Residents can subscribe to Notify Me for notifications and access employment opportunities through the portal. The product portfolio represents a platform approach with integrated modules for permitting, utilities, public safety, and community services rather than standalone offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Sewer Services Online portal and field service for Gilroy residents to view and pay water and sewer bills, manage water service, and access water conservation resources. Bills are usage-based and billed monthly.
• Recreation Programs Online registration and reservation system for classes, recreation programs, facility rentals, park reservations, and the Christopher High School Aquatics Center, powered by Rec1.
• Building Permits and Inspections Online permitting and inspections service allowing contractors, developers, and property owners to apply for building permits, schedule inspections, and access permit forms and requirements through the Building Division.
• Gilroy Police Department Online Services Online public safety services including crime report access, online police report filing, concealed carry license applications, and drone program information.
• GilroyConnect Mobile App Mobile and web-based non-emergency issue reporting system powered by SeeClickFix, enabling residents to report concerns, submit service requests, and track resolution progress.
• Open Gilroy Public Records Portal Open government portal providing public access to city documents, records request center, and meeting agendas and minutes.
• Notify Me Subscription Service Email and text notification subscription service allowing residents to subscribe to unlimited civic alerts, news updates, event announcements, and community notifications.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• SVCREATESminorStrategic or Co-development PartnerThe City of Gilroy partners with SVCREATES to administer the Gilroy Elevate the Arts Grant Program, which offers funding for local artists and arts organizations in the Gilroy area. Applications for the grant program are managed jointly by the city and SVCREATES.
• SeeClickFix (CivicPlus)coreTechnology or IntegrationSeeClickFix, a public issue reporting platform developed and owned by CivicPlus, powers the GilroyConnect mobile app and web portal. This platform enables residents to report non-emergency issues such as graffiti, broken streetlights, and other city service concerns, which city staff then track and resolve.
• Recology South ValleycoreOthersRecology South Valley is the city's designated waste management and recycling services provider. The company offers bulky item disposal services, recycling programs, and garbage collection services to Gilroy residents. Contact information and service details are provided on the city's website.
• South County Regional Wastewater Authority (SCRWA)coreOthersSCRWA is a regional wastewater authority that the City of Gilroy participates in for the treatment and management of wastewater. The city maintains a dedicated page for SCRWA in its site map and staff directory.

Recent moves2 records

Expansion highlights6 records

Direct peers

• City of Tracy: San Joaquin County city of comparable size with active development pipeline, municipal water services, and similar growth-corridor dynamics. Comparable California municipal structure and revenue mix.
• City of Morgan Hill: Adjacent Santa Clara County city in the South County corridor with a comparable population (~45,000-50,000) and overlapping service mix including water utilities, police, recreation, and permitting. Operates the same California municipal governance model and faces similar development-pressure dynamics.
• City of Newark: Mid-sized Bay Area city (Alameda County) with comparable population, water/sewer utility services, recreation programs, and full municipal service delivery. Useful comp for the same CivicPlus/SeeClickFix digital service stack adopted by similar California cities.
• City of Lodi: Central Valley California city of comparable population (~65,000-70,000) with full municipal services including water, wastewater, recreation, and police. Comparable scale and governance model despite different regional setting.
• City of Hollister: San Benito County seat in the South County region, similar in size and service portfolio (water, sewer, public safety, recreation). Comparable mid-sized California municipality with the same state-law framework and similar budget constraints.
• City of Milpitas: Santa Clara County city with comparable population size and full-service municipal operations including water utility, public safety, recreation, and permitting. Shares the same regional economic dynamics and Silicon Valley proximity.
• City of Watsonville: Nearby Santa Cruz County city in the same coastal-inland corridor with comparable population, agricultural economic base, and municipal utility services. Operates a similar full-service municipal model including water and wastewater.
• City of Brentwood: East Bay Contra Costa County city of similar size with comparable municipal services including water utility, recreation, and public safety. Comparable California municipal governance structure and growth profile.

Others

• CivicPlus: Technology vendor — not a peer in the government sense, but the supplier of the CMS and SeeClickFix platforms that power Gilroy's digital service delivery. Relevant as the infrastructure dependency rather than a comparable municipality.
• Recology South Valley: Designated waste management services provider for the City of Gilroy. Ecosystem partner rather than a peer; comparable in that both serve Gilroy residents with municipal-adjacent services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/gilroycityclerk
• Facebookfacebook.com/CityofGilroy
• LinkedInlinkedin.com/company/city-of-gilroy

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Gilroy