Grace Technology

Name

Grace Technology

Legal name

グレイステクノロジー株式会社 (GRACE TECHNOLOGY, INC.)

Website

https://g-race.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Toranomon

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. MMS (Manual Management System) - e-manual cloud service: Cloud-based manual creation, management, and distribution service. Revenue from subscription/licensing of the e-manual CMS platform, including on-demand printing services.
2. MOS (Manual Order-Made Service): Technical writing and multilingual translation services. Clients pay per project for manual creation and translation, using contracted translators and writers.
3. Manual Consulting: Consulting services covering manual creation methodology, rule-making, internal manual systems, workflow optimization, and organizational restructuring for manual management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Grace Technology provides manual management solutions for B2B manufacturers, centered on a cloud-based manual creation CMS (e-manual) and an AI-powered AR smart-glasses manual guidance system (GRACE VISION). The company also delivers professional services in technical writing, multilingual technical translation across 32 languages, manual consulting, and video manual production. Over 37 years the company has produced more than 6,000,000 pages of manuals for 2,000+ companies, primarily in IT hardware, construction machinery, semiconductor manufacturing equipment, and industrial machinery.

Product overview

Grace Technology offers a comprehensive manual solutions portfolio consisting of both cloud software products and professional services. The core products are GRACE VISION (AI-powered xR manual using smart glasses with AR/MR and voice guidance) and e-manual (cloud-based CMS for manual creation, approval, distribution, and management). Supporting services include Manual Consulting (analysis, standardization, workflow optimization), Technical Writing (document creation from specifications), Technical Translation (32 languages with strict quality workflows), and Video Manual production. The company, founded in 2000 with roots going back to 1984, serves primarily B2B manufacturing clients and has produced over 6 million pages of manuals for 2,000 companies over 37 years.

Differentiator

Problem solved

Functional benefit

Brands

• GRACE VISION: AI-powered xR manual service with smart glasses that provides voice-guided work instructions using AR/MR technology for manufacturing and maintenance operations.
• e-manual
• GRACE VISION (xRマニュアル)

Products and services

• GRACE VISION (xR Manual) AI-powered hands-free manual system using smart glasses with AR/MR display, voice guidance, and multimodal AI. Recognizes work operations via cameras and sensors, provides real-time step-by-step instructions, identifies mistakes, auto-generates work reports, and supports worker queries during operations. Designed for manufacturing and maintenance teams needing consistent quality regardless of worker skill level. Two modes: Operation Mode (full guidance for new workers) and Surveillance Mode (monitoring for experienced staff).
• e-manual Cloud-based CMS for manual creation, approval, publishing, and distribution. Enables standardized manual creation via web browser with automatic formatting, terminology filtering, XML export for translation, multi-format output (PDF/HTML/XML DITA), approval workflow, module/common-parts reuse, on-demand printing integration, and version/approval-history tracking. Targeted at manufacturing companies and other organizations managing large volumes of technical documentation.
• Manual Consulting Consulting service covering analysis of the current manual state, reorganization of creation and management systems, terminology standardization, style-guide development, and operational workflow optimization. Aims to reduce manual creation costs by 70% or more and to reform the customer's underlying manual-management operations.
• Technical Writing Manual writing service that creates documentation directly from design specifications, requirement documents, technical drawings, and prototype testing—eliminating the need for customer-drafted manuscripts. Targeted at manufacturers and engineering organizations needing accurate, clear, concise, and consistent technical documentation.
• Technical Translation Technical translation service for B2B industrial sectors, applying a strict quality workflow to ensure accurate translation with unified terminology and expressions. Supports 32 languages primarily across Asian and Western markets. Includes glossary and style guide creation, translation memory, and accumulated revision feedback to eliminate repeated correction cycles.
• Video Manual Video-based manual production service combining video, captions, narration, and highlights to provide visual and auditory understanding. Particularly effective for procedures that are difficult to convey through text, and for beginners or users less comfortable with reading. Compatible with tablets and smartphones across devices.

Quantifiable outcome

• Manual creation man-hours reduced by over 70% through outsourcing drafting to Grace Technology
• +3 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• 静岡県浜松市 (Hamamatsu City)minorOthers · 10 January 2025Participation in a comprehensive partnership agreement with Hayate Group and Hamamatsu City. Grace Technology provides manual creation and multilingual translation expertise to support regional industry development and help local companies improve information quality for domestic and international communications.
• 株式会社テンダ (Tenda Co., Ltd.)coreChannel Partner/ Reseller/ Distributor · 8 October 2024Tenda began reselling the e-manual cloud CMS as a channel partner starting October 2024. The partnership enables Tenda to offer Grace Technology's manufacturing-optimized manual creation solutions alongside its own DX and manual creation tools (Dojo series) to manufacturing customers.
• レノボ･ジャパン合同会社 (Lenovo Japan)coreStrategic or Co-development Partner · 6 June 2024Three-party collaboration with Lenovo Japan and Aqtia to support end-user deployment of VR training solution 'Uptale' (360-degree video/photo-based VR training) using Lenovo's ThinkReality VRX enterprise headset. Grace Technology provides manual creation expertise and implementation support for the training content creation.
• アクティア株式会社 (Aqtia Inc.)coreStrategic or Co-development Partner · 6 June 2024Aqtia handles new business creation, planning, development, and operations support for the joint VR training solution XR Solutions. Works with Grace Technology and Lenovo Japan to deliver VR field training implementation to end customers, including content analysis, worker interviews, and VR training scenario creation. Partnership aims to reduce typical 6-month onboarding to approximately 3 months.
• 静岡県磐田市 (Iwata City, Shizuoka Prefecture)minorOthers · 28 May 2024Participation in a comprehensive partnership agreement with Hayate Group and Iwata City for regional revitalization and local industry development. Grace Technology provides high-quality manual and multilingual translation support to local businesses and educational institutions in Iwata.
• 津田塾大学 (Tsudajuku University)minorOthers · 7 July 2021Extra-curricular course (產業翻訳 初級編) taught by Grace Technology staff at Tsudajiku University since 2021. Aims to educate students about industrial/technical translation as a profession and build brand awareness among future translation professionals.

Scale indicators6 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Dozuki: Visual work instruction and knowledge base platform purpose-built for manufacturing. Directly comparable to Grace Technology's e-manual CMS and Video Manual offerings, with focus on standardizing frontline operations documentation.
• memoQ Translation Technologies: Translation management system and CAT tool provider. Overlaps with Grace Technology's terminology filtering, translation memory, and structured documentation features in the e-manual platform.
• Lionbridge: Major translation and localization services provider serving enterprise manufacturers. Comparable to Grace Technology on language services, content creation, and AI-assisted translation workflows for industrial documentation.
• RWS Holdings: Translation services and language technology company (owns SDL Trados). Overlaps with Grace Technology on technical translation services and structured documentation tooling for regulated industries.
• Welocalize: Translation and localization services provider with strong manufacturing and industrial verticals. Comparable service portfolio (technical translation, content management) targeting similar B2B manufacturer customers.
• TransPerfect: Global leader in language services and translation technology. Directly comparable to Grace Technology's Technical Translation service line and overlapping enterprise manufacturing customer base, though TransPerfect operates at significantly larger global scale.
• Augmentir: AI-powered connected worker platform using AR and smart glasses for manufacturing guidance. Directly comparable to GRACE VISION for hands-free, AI-guided industrial operations and training use cases.

Broad incumbents

• PTC: Large enterprise software company with Windchill product lifecycle management and Arbortext structured documentation tools. Broader PLM incumbent that competes for technical documentation budgets at large manufacturers alongside Grace Technology's e-manual.
• Atlassian (Confluence): Broad documentation and knowledge management platform used widely by enterprises. Competes for technical documentation budgets at manufacturers, though lacks Grace Technology's manufacturing-specific workflows and AR integrations.

Emerging players

• Tulip Interfaces: Frontline operations platform combining no-code app development with guided workflows and analytics for manufacturing. Comparable to Grace Technology's combined e-manual and GRACE VISION offerings for digital work instructions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grace Technology