St. Anne’s Veterinary Group

What St. Anne’s Veterinary Group does

St. Anne's Veterinary Group is a long-established Eastbourne-based veterinary practice operating three physical sites — St Anne's Road (the main hospital), Langney Surgery, and Willingdon Surgery — and positioning itself as the only veterinary hospital (as distinct from a clinic) in the local market, with 80 years of continuous service. The practice delivers general companion-animal veterinary care including consultations, vaccinations, neutering, dental procedures, microchipping, and surgical interventions, supplemented by specialist offerings such as an on-site orthopaedic referral service operated through Coast Veterinary Referrals and a Silver-accredited Cat Friendly Clinic with dedicated cat-only sessions at Langney. Supporting services include 24/7 emergency coverage routed through the main hospital, a pet ambulance collection/return service, nurse clinics, weight management, senior pet care, ophthalmology, behaviour clinics, bereavement support, and Animal Health Certificates for travel.

The underlying technology stack is conventional veterinary practice infrastructure — no proprietary clinical software or AI tooling is disclosed — overlaid with a dedicated mobile application and the Pettrac Backhome microchip identification system. As a subsidiary of Linnaeus Group (itself owned by Mars, Incorporated, having been acquired around 2019), St. Anne's generates revenue primarily through professional service fees for consultations, surgery, and emergency care, complemented by a recurring "Pet Health for Life" subscription plan priced at approximately £18 per month covering routine treatments, retail sales of pet food and healthcare products, and out-of-hours emergency fees. Customer acquisition is predominantly local, direct-to-consumer, with marketing executed through the practice website, Facebook, Twitter/X, and content marketing, while retention is driven by the subscription plan and life-stage wellness programs.

Name

St. Anne’s Veterinary Group

Legal name

St. Anne's Veterinary Group

Website

https://stannesvets.co.uk

Company type

Private

Founded year

1944

Operating status

Operating

Headcount range

1–10 employees

Short description

St. Anne's Veterinary Group operates a three-branch companion-animal veterinary hospital and clinic network in Eastbourne, UK, serving local pet owners with general practice, specialist orthopaedic referrals, emergency care, and a monthly Pet Health for Life subscription plan, as a subsidiary of Linnaeus (Mars, Incorporated).

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940)

SIC

Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industry

Behavioral Medicine & Training-Integrated Veterinary Services (HLAMAAAI)

Keywords

• Small animal veterinary care
• Pet healthcare services
• Veterinary surgery
• Emergency veterinary care
• Pet wellness plans

Headquarters

HQ city

Eastbourne

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Veterinary Consultation and Treatment Services: Revenue from general consultations, specialist consultations, vaccinations, dental procedures, and other medical treatments. Patients are admitted as day patients and discharged same day following treatment.
2. Pet Health for Life Plans: Monthly subscription plans offering essential veterinary care at reduced prices, including vaccinations, parasite treatments, and routine healthcare services for dogs, cats, and rabbits.
3. Pet Products and Retail: Sale of pet food, healthcare products, accessories, collars, leads, pet carriers, toys, and other products. Dispensaries stock a wide range of products recommended by the practice.
4. Surgical Procedures: Neutering surgeries (dogs, cats, rabbits), orthopaedic procedures through specialist referral, and other surgical interventions performed under general anaesthesia.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

St. Anne's Veterinary Group is a private veterinary practice providing general consultations, vaccinations, neutering, dental care, microchipping, and surgical procedures for dogs, cats, rabbits, and other small animals across three Eastbourne branches. The practice also delivers specialist services (orthopaedics, ophthalmology, behaviour), emergency care, and a Pet Health for Life monthly subscription plan covering routine preventative care.

Product overview

St. Anne's Veterinary Group is a veterinary practice offering a comprehensive range of pet healthcare services across three surgery locations in Eastbourne: St Anne's Road (the main hospital), Langney Surgery, and Willingdon Surgery. The practice provides core veterinary services including consultations, vaccinations, pet neutering, dental care, microchipping, and preventative healthcare. Additional specialized services include behaviour clinics, ophthalmology examinations, and orthopaedic specialist referrals. The group offers two main products: Pet Health for Life subscription plans (monthly payment plans covering essential treatments) and a mobile application for client convenience. The practice also provides supporting services such as ambulance collection, bereavement support, nurse clinics, weight management programs, and animal health certificates for travel.

Differentiator

Problem solved

Functional benefit

Products and services

• Pet Health for Life Plans Monthly subscription plan offering essential veterinary care at reduced prices, covering routine vaccinations, parasite treatments, and preventative healthcare for dogs, cats, and rabbits. Billed via monthly direct debit from approximately £18 per month.
• St Anne's Vets Mobile App Dedicated mobile application for pet owners to manage appointments, request repeat prescriptions, and access veterinary services and pet health information.
• Vaccinations Service Comprehensive vaccination services for dogs, cats, and rabbits following up-to-date veterinary guidelines, including puppy/kitten vaccination courses with extended protection schedules and L4 leptospirosis vaccine options.
• Veterinary Consultations Initial consultations for new and existing pets including physical examinations, investigation of symptoms, and health assessments conducted by experienced vets and nurses.
• Pet Neutering Service Surgical pet neutering procedures (castration and spaying) for dogs, cats, and rabbits performed by experienced veterinary surgeons under general anaesthesia.
• Microchipping Service Pet microchip identification using the Pettrac Backhome system, helping reunite lost or stolen pets with owners and supporting pet passports and UK legal dog microchipping requirements.
• Pet Dental Care Dental care services for dogs, cats, and rabbits including examinations and treatments for dental disease prevention.
• Annual Health Check Comprehensive annual health examinations to monitor pet wellbeing and deliver preventative healthcare.
• Nurse Clinics Veterinary nurse consultations for nail clipping, post-operative checks, medication assistance, and various nursing tasks at main and branch surgeries.
• Flea and Worm Treatment Parasite prevention and treatment services including flea, worm, and tick treatments for dogs and cats.
• Pet Weight Management Weight management programs for cats, dogs, and rabbits to address obesity and related health conditions.
• Senior Pets Service / Senior Wellness Package Specialised healthcare services for older pets including dedicated senior pet clinics and wellness packages delivered by the practice team.
• Start of Life Service Healthcare services for puppies and kittens including initial vaccinations, microchipping, and early life health assessments.
• Behaviour Clinics Advice consultations for puppy training, noise phobia, and separation anxiety conducted by qualified veterinary nurses.
• Eye Examinations (Ophthalmology) Detailed ophthalmic examinations using ophthalmoscopy, slit lamp bio-microscopy, and digital tonometry performed by senior vet Hetty Pullan.
• Orthopaedic Specialist Service Complex bone and joint surgery or lameness investigation delivered on-site at St Anne's Road through partnership with Coast Veterinary Referrals (Rob Rayward, Lucy Goddard, Philip Harris).
• Cat Friendly Clinic (ISFM Silver) ISFM Silver-accredited cat-only clinic sessions at Langney surgery every Wednesday morning, with separate waiting areas and staff trained in feline-specific care to reduce stress for feline patients.
• Lifeplans Wellness Programme Framework of veterinary nurse and vet consultations throughout a healthy dog's life stages to inform, advise, and maintain physical and social wellbeing.
• Animal Health Certificate (Pet Travel) Documentation services for pet travel abroad, including the required Animal Health Certificate issued by Official Veterinarians.

Quantifiable outcome

• Neutering rates supported: 86% of owned cats and 71% of owned dogs in the UK are neutered (PSDA Paws report 2020)
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Coast Veterinary ReferralscoreStrategic or Co-development PartnerCoast Veterinary Referrals operates an on-site specialist veterinary orthopaedic service at the St Anne's Road surgery. Rob Rayward, Lucy Goddard & Philip Harris provide complex bone and joint surgery and lameness investigation services directly at the St Anne's premises, enhancing the range of specialist services available to clients without external referrals.
• Linnaeus (Part of Mars, Incorporated)coreOthersSt. Anne's Veterinary Group is part of Linnaeus, an affiliate of Mars, Incorporated. This corporate relationship provides access to broader veterinary network resources, corporate governance standards, and association with a major pet care company.
• Blue CrossminorOthersBlue Cross runs a bereavement support service for pet owners who have lost a pet. St Anne's Vets refers clients to this external service for additional emotional support during bereavement.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• IVC Evidensia: Pan-European veterinary group with significant UK presence operating primary care practices and specialty hospitals; large incumbent that competes for local catchment and talent.
• CVS Group: One of the UK's largest veterinary consolidators owning small animal practices, referral hospitals, and labs; broad incumbent whose sites overlap with St Anne's service mix across the UK.
• Linnaeus Veterinary Limited: Parent veterinary group (owned by Mars) operating primary care practices and referral hospitals across the UK; St Anne's is part of this network, so it shares ownership, branding standards, and operating model.

Direct peers

• Vets4Pets (Companion Care): Large UK chain of companion animal vet practices typically located in Pets at Home stores; competes for the same Eastbourne pet owner demographic with comparable wellness and vaccination services.
• Coast Veterinary Referrals: Specialist referral practice providing orthopaedic services on-site at St Anne's Road; comparable as a Sussex-based veterinary clinical operator, and a strategic partner rather than a customer.
• Medivet: UK-wide veterinary group operating multi-branch small animal practices with hospital hubs, directly comparable to St Anne's three-branch hospital+spoke model serving local communities.

Emerging players

• Veterinary Vision: UK ophthalmology-focused veterinary referral provider; comparable to the ophthalmology and orthopaedic specialty services St Anne's highlights as differentiators.

Regional players

• Penmel Vets: Independent-style veterinary practice in the broader Sussex area offering comparable small animal services; relevant as a regional peer competing for similar Sussex pet owners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/stannesvets
• Facebookfacebook.com/stannesvetgroup
• LinkedInlinkedin.com/company/st-annes-vets-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St. Anne’s Veterinary Group