What 10Infinity does

10Infinity Sdn Bhd is a Malaysian private limited company headquartered in Petaling Jaya, Selangor with a Penang branch in Batu Kawan. Founded around 2015–2016, it operates as an enterprise ICT infrastructure system integrator and managed service provider, serving medium and large Malaysian enterprises across financial services, manufacturing, education, healthcare, and government-linked sectors. Named customers include SME Bank Berhad, UMW Holding, IMU International Medical University, Canon MailCom and Awan Tec. The company states it has 700+ customers, 500+ completed projects, 60+ qualified engineers, 95% customer retention and 97% employee retention, and is ISO 27001 and ISO 9001 certified.

The company's core offering is the design, deployment, integration and ongoing management of enterprise IT stacks spanning IT service management (ServiceDesk Plus), IT operations management (OpManager, NetFlow Analyzer, Firewall Analyzer), unified endpoint management and security (Desktop Central, Patch Manager Plus, Vulnerability Manager Plus), SIEM and identity & access management (Log360, ADManager Plus, AD360, PAM360), networking and data center (Cisco, Huawei, Aruba, Extreme Networks, HPE, Juniper), unified communications (Avaya, Grandstream, Yealink, 3CX), wireless, physical security (Entrypass, HIKVision, Dahua, Axis) and structured cabling. Its flagship go-to-market position is as Malaysia's ManageEngine (Zoho Corp) specialist, holding channel/reseller relationships with Cisco, Fortinet, Huawei, Extreme Networks, HP, Juniper, Palo Alto, F5, Barracuda, Vembu and others. A proprietary first-party product, Duty Check-IN, was launched in 2021 as a mobile/web SaaS for employee check-in, travel tracking and shift management, distributed globally via Google Play and Apple App Store at $1/month per user.

Commercially, 10Infinity generates revenue through a mix of one-time ICT license resale and project-based integration, recurring managed services, professional consultancy engagements, and a small subscription SaaS stream from Duty Check-IN. Enterprise and mid-market pricing is quote-based with multi-year contracts, while Duty Check-IN follows a per-seat monthly model. The go-to-market is sales-led, supplemented by channel partner motions, an inside sales function, and event-driven demand generation through seminars, workshops and exhibitions. The company is privately held under founder/management leadership (CEO Krishnakumar Ragavan, CRO Husain Saini, CTO Yathisvaran Ravagan), with no disclosed funding, acquisitions, or external investors.

Name

10Infinity

Legal name

10 Infinity Sdn Bhd

Website

https://10infinity.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

10Infinity Sdn Bhd is a Malaysian enterprise ICT system integrator and managed service provider, headquartered in Petaling Jaya with a Penang branch, specialising in ManageEngine, Zoho, Cisco, Fortinet and Huawei deployments across IT management, cybersecurity, networking, unified communications and physical security for mid-market and enterprise customers, with a proprietary Duty Check-IN SaaS.

Ownership category

akta.pro rank

Product category

IT Infrastructure Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Rental & Leasing (7377)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

Vendor & Contract Management (Software/Cloud) (BPAEAOAD), Cloud FinOps & SaaS Spend Management (BPAEAOAH), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO), T&E and Corporate Card Administration Support (BPAAAJAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Enterprise IT management
• Network integration services
• Unified communications

Headquarters

HQ city

Petaling Jaya

HQ country

Malaysia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. ICT Solution Integration & Resale: Resale and integration of third-party enterprise IT software (ManageEngine, Zoho) and hardware (Cisco, Huawei, Fortinet, Aruba, HPE, etc.) to Malaysian enterprises, generating one-time license and project-based revenue tied to deployments.
2. Professional & Managed Services: Consultancy, network design/implementation, structured cabling, security assessment, ongoing maintenance, monitoring and managed services for ICT infrastructure. Revenue is recurring via managed service contracts and project-based for one-off engagements.
3. Duty Check-IN SaaS Subscription: Subscription-based SaaS product with $1/month Standard tier (Check-In/Out, Travel/Shift/Overtime, Reporting, Mobile App, 8x5 email support); Professional tier announced as Coming Soon. Distribution via direct signup and mobile app stores.
4. Consultancy & Analytics Services: IT and business consultancy engagements covering CRM, Cyber Security, Wireless Network Management, Physical Security Management, Communication Management and Data Center design — billed as professional service engagements.

Pricing tiers

Go-to-market motion5 records

Distribution channels6 records

Marketing channels10 records

Core offering

10Infinity designs, integrates, deploys and manages enterprise ICT infrastructure for Malaysian organizations, reselling and configuring third-party enterprise IT management software (ManageEngine, Zoho), networking, security, unified communications and physical security hardware from Cisco, Huawei, Fortinet, Aruba, Extreme Networks, HPE, Juniper, Palo Alto, F5, Vembu and others. The company also sells a proprietary SaaS product called Duty Check-IN (DCI), a mobile and web employee check-in, travel tracking, shift management and productivity reporting application priced at $1/month per user. Revenue is generated from one-time license resale, professional services, managed services contracts and the Duty Check-IN subscription.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise IT Management (ManageEngine / Zoho portfolio) Malaysia ManageEngine specialist offering bundling enterprise service management, IT operations management, unified endpoint management and security, SIEM, identity and access management, MSP-focused IT management and cloud monitoring/analytics solutions (ServiceDesk Plus, OpManager, Desktop Central, AD360, Log360, Site24x7, Zoho CRM and the rest of the ManageEngine / Zoho portfolio) for Malaysian enterprises.
• Network & Solution Integrator (SI) Services Flexible IT Managed Tech Service solutions bundling Customer Relationship Management (Zoho CRM), Data Networking & Data Center Solutions (Cisco, Huawei, Aruba, Extreme, Ruckus, H3C, Allied Telesis, Vertiv, Panduit, CommScope, AKCP), Cyber Security & High Availability Load Balancing (F5, Peplink, Barracuda, Palo Alto, Nessus, Rapid7, SecurityScorecard, OpenVAS), Communication Management (Avaya, Grandstream, Asterisk, Yealink, 3CX, Accordia), Wireless Network Management (Cisco, Huawei, Aruba, Extreme, Ruckus, H3C, Allied Telesis, Ruijie, Cambium, Ubiquiti), Physical Security Management (Entrypass, HIKVision, Dahua, Axis Communication), Structured Cabling and Consultancy & Analytics for Malaysian enterprises.
• Duty Check-IN (DCI) Proprietary employee monitoring solution by 10Infinity providing mobile and web-based check-in/check-out with location tagging, point-to-point travel tracking, shift management, department/client/project administration, employee topology monitoring and productivity reporting. Distributed as a self-serve SaaS at $1/month per user Standard tier via dutycheckin.app signup and on Google Play (app.dutycheckin) and Apple App Store (id1550450592).
• Communication Management (Voice & Unified Communications) Voice and Unified Communication solutions covering IP Telephony, IP PBX, Call Centre solutions, and Audio & Video Conferencing delivered on Avaya, Grandstream, Asterisk, Yealink, 3CX and Accordia platforms for enterprise customers in financial services, manufacturing and other verticals.
• Wireless Network Management Wireless professional services covering site survey, planning, design, implementation, maintenance and consultation for Enterprise Wireless Networks, Hotspot Wireless, Wireless ISP and Backhaul Wireless using Cisco, Huawei, Aruba, Extreme Networks, Ruckus, H3C, Allied Telesis, Ruijie, Cambium and Ubiquiti.
• Physical Security Management Unified physical security solutions integrating Entrypass (access control) and HIKVision, Dahua and Axis Communication (surveillance) into a single integrated physical security platform for enterprise customers.
• Cyber Security & High Availability Load Balancing Cybersecurity and load-balancing services supplying, installing and maintaining load-balancer solutions from F5, Peplink and Barracuda; security lifecycle review and traffic visibility consultation using Palo Alto; and penetration testing and vulnerability assessment using Nessus, Rapid7, SecurityScorecard and OpenVAS.
• Data Networking & Data Center Solutions Data Networking and Data Center services covering network assessment, design, implementation, upgrade and migration across enterprise, managed services, colocation and cloud data center models using Cisco, Huawei, Aruba, Extreme, Ruckus, H3C, Allied Telesis, Vertiv, Panduit, CommScope and AKCP infrastructure.

Quantifiable outcome

• 95% customer retention rate
• +5 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

15 partnerships are on record, tiered flagship / core partnership, core partnership and minor partnership.

• ManageEngine (Zoho Corp)flagship / core partnershipChannel Partner/ Reseller/ Distributor10 Infinity is positioned as Malaysia's ManageEngine specialist, providing in-house sales and technical expertise across specification, installation, configuration and deployment of the ManageEngine suite (90+ products and free tools covering ITSM, ITOM, UEMS, SIEM, IAM, Cloud and Advanced Analytics). ManageEngine is the IT management division of Zoho Corporation. Listed as a primary partner on the homepage and across every Enterprise IT Management solution page.
• Zohocore partnershipChannel Partner/ Reseller/ DistributorReseller and deployment partner for the Zoho business application suite (Zoho CRM, Zoho Analytics, Zoho Creator, Zoho Assist, Zoho Projects, Zoho Sprints, Zoho Workplace, Zoho Mail). 10 Infinity delivers CRM implementation and business application onboarding to Malaysian enterprises via this relationship.
• Ciscocore partnershipTechnology or IntegrationNetworking technology partner — 10 Infinity delivers Data Networking & Data Center, Wireless Network Management and Cyber Security solutions built on Cisco platforms. Listed on the homepage partner logo wall.
• Fortinetcore partnershipTechnology or IntegrationCybersecurity technology partner — supplies firewall and security platforms integrated into 10 Infinity's cyber security and high-availability load-balancing solutions.
• Huaweicore partnershipTechnology or IntegrationNetworking and wireless technology partner — Data Networking, Data Center and Wireless Network Management solutions delivered on Huawei infrastructure.
• Extreme Networkscore partnershipTechnology or IntegrationWireless and networking technology partner — 10 Infinity's wireless coverage spans enterprise wireless, hotspot, wireless ISP and backhaul wireless leveraging Extreme Networks gear.
• HP Networkingcore partnershipTechnology or IntegrationNetworking technology partner supplying enterprise switching and routing infrastructure integrated into Data Networking and Data Center deployments.
• Junipercore partnershipTechnology or IntegrationNetworking technology partner — referenced in Firewall Analyzer vendor compatibility (Checkpoint, Cisco, Juniper, Fortinet, Palo Alto) and on the partner logo wall.
• BiCXOminor partnershipStrategic or Co-development PartnerPartner displayed on the homepage logo wall — specific partnership scope not detailed on the public site.
• Vembu Technologiescore partnershipChannel Partner/ Reseller/ Distributor10 Infinity holds an Authorized Reseller badge for Vembu backup and data-protection solutions, as displayed on the homepage.
• Entrypass / HIKVision / Dahua / Axis Communicationcore partnershipTechnology or IntegrationPhysical security technology partners — 10 Infinity's Physical Security Management solution integrates access control (Entrypass) and surveillance (HIKVision, Dahua, Axis Communication) into a unified security platform for enterprise customers.
• Aruba / Ruckus / H3C / Allied Telesis / Ruijie / Cambium / Ubiquiticore partnershipTechnology or IntegrationWireless technology partners — alongside Cisco, Huawei and Extreme Networks these vendors supply the equipment integrated into 10 Infinity's enterprise wireless, hotspot, wireless ISP and backhaul wireless deployments.
• Avaya / Grandstream / Asterisk / Yealink / 3CX / Accordiacore partnershipTechnology or IntegrationUnified Communications technology partners — IP Telephony, IP PBX, Call Centre and Audio/Video Conferencing solutions delivered on Avaya, Grandstream, Asterisk, Yealink, 3CX and Accordia platforms for FSI, manufacturing and other enterprise customers.
• F5 / Peplink / Barracuda / Palo Alto / Nessus / Rapid7 / SecurityScorecard / OpenVAScore partnershipTechnology or IntegrationCybersecurity and load-balancing technology partners — 10 Infinity supplies, installs and maintains load-balancer solutions from F5, Peplink and Barracuda; uses Palo Alto for security lifecycle review; and delivers penetration testing and vulnerability assessment using Nessus, Rapid7, SecurityScorecard and OpenVAS.
• Vertiv / Panduit / CommScope / AKCPcore partnershipTechnology or IntegrationData Center and structured-cabling technology partners — alongside Cisco, Huawei, Aruba, Extreme, Ruckus, H3C and Allied Telesis, these vendors provide power, cabling and infrastructure for the Data Networking & Data Center solution portfolio.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• RCE Systems: Malaysian IT infrastructure solutions provider focused on enterprise networking, security and data center deployments. Comparable to 10Infinity in vendor-led (Cisco/equivalent) multi-vendor SI delivery to Malaysian enterprise and mid-market customers.
• VSTECS Berhad: Bursa Malaysia-listed IT distribution and solutions provider offering multi-vendor enterprise ICT products and integration services across Malaysia and ASEAN. Directly comparable to 10Infinity as a value-added reseller/integrator carrying overlapping vendor portfolios (Cisco, HP, Lenovo, etc.) into Malaysian enterprise and mid-market customers.
• Nexagate: Malaysia-headquartered IT infrastructure and cybersecurity solutions provider offering system integration, managed security, and enterprise ICT services. Closely comparable to 10Infinity's cybersecurity, networking and managed services practices targeting Malaysian enterprises.
• Infront Consulting Group: Malaysian IT consulting and infrastructure solutions firm delivering enterprise ICT, networking, security and managed services to mid-market and enterprise customers. Comparable to 10Infinity's Network & Solution Integrator and Managed Services business in scope, customer profile and vendor-led delivery model.

Broad incumbents

• HeiTech Padu Berhad: Bursa Malaysia-listed diversified IT services incumbent serving government, defense and large enterprises across system integration, managed services, and IT outsourcing. Comparable to 10Infinity in core SI/managed-services capabilities but at materially larger scale and broader portfolio.
• GHL Systems Berhad: Bursa Malaysia-listed payment and IT solutions group offering enterprise IT, payment processing and managed services across Southeast Asia. Comparable to 10Infinity as a Malaysian enterprise IT solutions provider with overlap in system integration and managed services, though with a payments-led vertical focus.
• Mesiniaga Berhad: Long-standing Bursa Malaysia-listed Malaysian IT services company providing enterprise IT solutions, managed services and system integration. Comparable to 10Infinity in serving Malaysian enterprise ICT buyers but with deeper incumbency, broader service portfolio and public-company governance.
• Datasonic Group Berhad: Malaysian-listed IT solutions group providing secure identification, ICT services and system integration primarily to government and large enterprises. Comparable to 10Infinity in serving regulated Malaysian enterprise customers but with a stronger public-sector/government footprint.

Regional players

• NCS Group: Singapore-headquartered major Asia Pacific IT services provider delivering system integration, managed services and digital transformation across the region. Comparable to 10Infinity in core SI/managed-services capabilities but at regional scale and primarily serving Singapore and broader ASEAN enterprise/government clients.
• NTT DATA Asia Pacific: Global IT services and system integration incumbent with a significant ASEAN delivery footprint covering enterprise ICT, managed services and cybersecurity. Comparable to 10Infinity in core SI capabilities but at multinational scale and predominantly serving larger regional enterprises and government clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/10infinity_my
• Facebookfacebook.com/10InfinitySdnBhd
• LinkedInlinkedin.com/company/10-infinity-sdn-bhd
• Instagraminstagram.com/10infinity_my

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 10Infinity