Fujitsu Imaging Solutions US
PFU America, Inc., operating as Ricoh Document Scanners, sells enterprise fi Series and consumer ScanSnap document scanners, PaperStream capture software, and office productivity hardware across the Americas for government, enterprise, and small business customers.
- Company typePrivate
- Founded-
- HeadquartersSunnyvale, United States
- Headcount1–10
- GTM typeB2B and B2C
- OfferingHardware or Manufacturing
What Fujitsu Imaging Solutions US does
Fujitsu Imaging Solutions US, legally PFU America, Inc., operates as Ricoh Document Scanners and serves as the Americas sales and marketing entity for document scanning and office productivity products following Ricoh's acquisition of PFU Limited (the former Fujitsu document scanner business). The company sells two primary hardware lines: the fi Series of enterprise and government production scanners (including the fi-8170 and fi-8950 with FADGI compliance) and the ScanSnap consumer/SMB line (iX2500, iX2400, iX1600, iX1400, iX1300). Its proprietary PaperStream software suite provides image optimization (PaperStream IP), batch capture with workflow automation (PaperStream Capture Pro), AI-powered processing (PaperStream AI), distributed/remote scanning, and centralized fleet management (PaperStream Central Admin).
The company generates revenue through hardware sales (scanners, printers, projectors, portable monitors, Meeting 360 devices), software licenses and subscriptions for the PaperStream suite, professional services and maintenance contracts (Priority Replacement, ScanCare, on-site and depot service), and replacement parts plus refurbished product sales. Go-to-market combines a self-serve e-commerce storefront and e-tailer network for consumer products, an OCA Partner Program with reseller and integrator enablement for enterprise and government, and direct enterprise sales engagement for mission-critical deployments. Customer segments span government (primary), education, healthcare, accounting, BPO/service bureaus, and home/small business users across the United States, Canada, and Mexico/Central America/Caribbean/South America. The ScanSnap brand carries a 25-year heritage in personal and small business document scanning, while the fi Series is positioned for high-volume, compliance-driven enterprise workflows.
Fujitsu Imaging Solutions US firmographics
Firmographics- Name
- Fujitsu Imaging Solutions US
- Legal name
- PFU America, Inc.
- Website
- https://fujitsuscanners.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- PFU America, Inc., operating as Ricoh Document Scanners, sells enterprise fi Series and consumer ScanSnap document scanners, PaperStream capture software, and office productivity hardware across the Americas for government, enterprise, and small business customers.
- Ownership category
- akta.pro rank
Fujitsu Imaging Solutions US industry classification
Industry- Product category
- Document Imaging & Capture Hardware
- NAICS
- Computer Terminal and Other Computer Peripheral Equipment Manufacturing (334118), Software Publishers (5132)
- akta.pro primary industry
- Document Scanners (Sheetfed/Flatbed) (HDACAEAI)
- akta.pro secondary industries
- Optical Character Recognition (OCR) & Document Vision (HDAAAEAD), Document Scanning & Imaging (Paper-to-Digital Conversion) (BPAAAKAA), Printer & Scanner Accessories (ADF, Duplexers, Trays, Stands) (HDACAEAL)
Keywords
Where Fujitsu Imaging Solutions US is headquartered
LocationHeadquarters
- HQ city
- Sunnyvale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Fujitsu Imaging Solutions US business model
Business model- GTM type
- B2B and B2C
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Hardware Sales - Document Scanners: Primary revenue from selling document scanner hardware across enterprise (fi Series) and consumer/small business (ScanSnap) segments, including production, flatbed, network, and desktop scanner categories.
- Office Productivity Products: Revenue from laser printers (black & white and color, single-function and multifunction), laser projectors (compact, short throw, ultra short throw, auditorium), and portable monitors (wireless and wired OLED touchscreens).
- Software Licenses and Subscriptions: PaperStream software suite including Capture Pro, PaperStream IP, PaperStream AI, and Remote/Distributed Scanning solutions offered as perpetual licenses or subscription-based offerings.
- Professional Services and Maintenance: Service programs including Professional Services, Priority Replacement (advance exchange), Premium On-Site & Maintenance (ScanCare), Basic On-Site, and Mail-in Service (depot) for ongoing support contracts.
- Replacement Parts and Consumables: Replacement parts, consumables, and accessories for scanner maintenance and longevity, including refurbished product sales.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise Hardware - fi Series |
| Unit Pricing | Pay-as-you-go | Consumer/SMB Hardware - ScanSnap |
| Subscription | Annual | Software Solutions - PaperStream Suite |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels9 records
Fujitsu Imaging Solutions US product offering
Product offeringCore offering
Fujitsu Imaging Solutions US (operating as Ricoh Document Scanners via PFU America, Inc.) designs, sells, and supports document scanners and capture software — including the enterprise fi Series and consumer/small-business ScanSnap lines — paired with the PaperStream software suite for image optimization, batch capture, and AI-powered document processing. The portfolio also extends to office productivity hardware such as laser printers, laser projectors, portable OLED monitors, and the Meeting 360 video conferencing device.
Product overview
Fujitsu Imaging Solutions US (now operating as Ricoh Document Scanners under PFU America, Inc.) offers a comprehensive document imaging and office productivity portfolio. The product ecosystem centers on two major document scanner lines: fi Series for enterprise and government (featuring high-volume scanners like fi-8170 and fi-8950 with PaperStream software for image optimization and capture workflows), and ScanSnap for home and small business (including iX2500, iX2400, iX1600, iX1400, iX1300). The portfolio extends to office productivity hardware including laser printers (black & white and color, single and multifunction), laser projectors (business, short throw, ultra short throw, and auditorium models), and portable OLED monitors. The Meeting 360 video conferencing device addresses hybrid work collaboration needs. Software offerings through the PaperStream Suite include PaperStream IP for image optimization, PaperStream Capture Pro for batch capture, PaperStream AI for AI-powered processing, Distributed Scanning for remote workflows, and PaperStream Central Admin for multi-scanner fleet management. Supporting services include professional services, maintenance programs, and refurbished product options.
Differentiator
Problem solved
Functional benefit
Brands
- fi Series: Enterprise and government professional document scanners
- ScanSnap
- PaperStream
Products and services
- fi Series Document Scanners Professional performance scanning solutions for enterprise and government customers. Includes high-volume production scanners offering features for scan automation, image optimization, and enterprise workflow integration.
- fi-8170 Document Scanner Professional enterprise document scanner designed for high-volume scanning operations with advanced image processing capabilities.
- fi-8950 Document Scanner High-performance production scanner for enterprise and government environments requiring heavy-duty document processing.
- Ricoh SP-2240N Network Scanner Network scanner built for everyday business use with simple setup, scan, and send functionality with or without a PC, featuring network connectivity.
- FADGI Bundle Federal Agencies Digital Guidelines Initiative compliant bundle for government document scanning standards.
- ScanSnap Document Scanners Solutions for small business and personal use, featuring wireless connectivity and one-touch scanning workflows for home office and small business document management.
- ScanSnap iX2500 Wireless document scanner for home and small business with cloud connectivity and automated workflow features.
- ScanSnap iX2400 Document scanner for home and small business with updated features and improved performance.
- ScanSnap iX1600 Desktop document scanner for personal and small business use with touch-screen interface and cloud integration.
- ScanSnap iX1400 Compact document scanner designed for home and small business document digitization.
- ScanSnap iX1300 Compact and portable document scanner for personal and small business use.
- PaperStream Software Suite Software suite for image optimization and document capture. Includes PaperStream IP for image processing, PaperStream Capture Pro for batch scanning, and PaperStream AI for AI-powered document processing.
- PaperStream AI AI-powered image processing add-on that integrates with PaperStream Capture Pro Premium for enhanced document processing capabilities, including image quality optimization, artifact removal, and OCR accuracy improvements.
- PaperStream Capture Pro Professional document capture software enabling batch scanning with automatic indexing, classification, and data extraction for enterprise workflows.
- Distributed Scanning Solution Remote and distributed scanning solution enabling multiple users to scan from different locations into centralized workflows.
- PaperStream Central Admin Multi-scanner management software for enterprise deployment and monitoring of fleet scanner operations.
- Laser Printers High-powered laser printers delivering speed, precision, and reliability. Includes black & white and color laser printers, both single-function and multifunction (4-in-1) models.
- Laser Projectors Laser projectors with cutting-edge light source and high-quality lens technology for business, classroom, short throw, ultra short throw, and auditorium venue applications.
- Portable Monitors High-performance, lightweight OLED touchscreen portable monitors for mobile productivity, available in wireless and wired configurations.
- Meeting 360 Video Conferencing Device 3-in-1 video conferencing device combining camera, speaker, and microphone capabilities, designed to enable collaboration and productivity in hybrid work environments.
- Scanner Service Programs Premium service programs including Professional Services, Priority Replacement (advance exchange), Premium On-Site & Maintenance (ScanCare), Basic On-Site, and Mail-in Service (depot) for scanner maintenance and support.
- Refurbished Scanners Certified refurbished scanners cleaned, inspected, and repaired by trained technicians to meet quality standards.
- EdgeXperience Capture Service Cloud-based scanning capture service providing edge computing capabilities for distributed document capture.
Quantifiable outcome
- Scale productivity, streamline workflows, and save labor costs with reliable, top-performing document scanners
- +1 more outcomes
Companies that use Fujitsu Imaging Solutions US
Customer profileNamed customers1 record
Segments6 records
Ideal customer profiles3 records
Fujitsu Imaging Solutions US technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature6 records
Fujitsu Imaging Solutions US partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- OCA Partner ProgramcoreAuthorized partner program for resellers and value-added resellers serving enterprise and government markets with dedicated partner portal for deal registration, sales support, and training resources.
- HHKB KeyboardsminorCo-marketing partnership featuring HHKB (Happy Hacking Keyboard) premium keyboards as complementary office productivity products for the discerning professional market.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
Fujitsu Imaging Solutions US competitors and assessment
Company assessmentEmerging players
- ABBYY: ABBYY's Vantage and FineReader OCR/IDP platforms compete directly with PaperStream AI on the software layer, enabling customers to extract value from scanned documents independent of the underlying scanner brand.
- Tungsten Automation (formerly Kofax): Tungsten's TotalAgility and Kofax Capture compete with PaperStream Capture Pro in enterprise document capture and IDP workflows, often integrating with multiple scanner brands including fi Series.
Direct peers
- Brother Industries: Brother's ADS and ImageCenter document scanner lines directly compete with fi Series and ScanSnap across enterprise, SMB, and consumer segments, and Brother bundles scanners with its printer portfolio similar to Ricoh.
- Kodak Alaris: Kodak Alaris specializes in document scanning hardware and software (Kodak Capture Pro, Info Input) and directly competes with fi Series in enterprise, government, and BPO/service bureau accounts.
- Epson America: Epson's DS and WorkForce document scanners target the same SMB and consumer segments as ScanSnap, and Epson combines scanners with its printer business for bundled productivity selling.
- Canon (imageFORMULA): Canon's imageFORMULA scanner line competes head-to-head with fi Series in enterprise and government, and Canon leverages its imaging heritage (similar to Fujitsu/Ricoh) to sell into archival and production scanning workflows.
- Avision: Avision manufactures document scanners across consumer, SMB, and enterprise tiers and competes on price-sensitive segments of the same market, putting pressure on ScanSnap's lower-end pricing.
- Panasonic Document Scanning Solutions: Panasonic KV-S series document scanners compete with fi Series in enterprise, healthcare, and government verticals, with similar form factors and feature sets targeting mission-critical scanning operations.
Broad incumbents
- HP (Hewlett-Packard): HP offers ScanJet document scanners within its much broader PC, printer, and enterprise hardware portfolio, competing across enterprise, SMB, and consumer segments with stronger channel reach but less scanner specialization.
- Xerox Holdings: Xerox provides document scanning as part of its broader document management and managed print services portfolio, competing indirectly through bundled workflow offerings rather than as a scanner specialist.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Fujitsu Imaging Solutions US social profiles
Digital presenceFujitsu Imaging Solutions US financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fujitsu Imaging Solutions US leadership team
Management profileNumber of profiles
Profiles1 record
Fujitsu Imaging Solutions US funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fujitsu Imaging Solutions US M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fujitsu Imaging Solutions US
What does Fujitsu Imaging Solutions US do?
Fujitsu Imaging Solutions US (operating as Ricoh Document Scanners via PFU America, Inc.) designs, sells, and supports document scanners and capture software — including the enterprise fi Series and consumer/small-business ScanSnap lines — paired with the PaperStream software suite for image optimization, batch capture, and AI-powered document processing. The portfolio also extends to office productivity hardware such as laser printers, laser projectors, portable OLED monitors, and the Meeting 360 video conferencing device.
Is Fujitsu Imaging Solutions US a public or private company?
Fujitsu Imaging Solutions US is a private company. It is classified as corporate owned and is currently operating.
When was Fujitsu Imaging Solutions US founded?
Fujitsu Imaging Solutions US was founded in -1. It employs 1 to 10 people.
Where is Fujitsu Imaging Solutions US based?
Fujitsu Imaging Solutions US is headquartered in Sunnyvale, United States, in the North America region.
How does Fujitsu Imaging Solutions US make money?
Five revenue lines are on record. Hardware Sales - Document Scanners are the primary driver. The others are office Productivity Products, software Licenses and Subscriptions, professional Services and Maintenance and replacement Parts and Consumables.
Who are Fujitsu Imaging Solutions US's main competitors?
Emerging players on record are ABBYY and Tungsten Automation (formerly Kofax). Direct peers are Brother Industries, Kodak Alaris, Epson America, Canon (imageFORMULA), Avision and Panasonic Document Scanning Solutions. Broad incumbents are HP (Hewlett-Packard) and Xerox Holdings.
Does Fujitsu Imaging Solutions US have an API?
No public API is recorded for Fujitsu Imaging Solutions US.
What industry is Fujitsu Imaging Solutions US in?
Fujitsu Imaging Solutions US's product category is Document Imaging & Capture Hardware. Its primary akta.pro industry code is HDACAEAI, Document Scanners (Sheetfed/Flatbed), with a secondary code of HDAAAEAD, Optical Character Recognition (OCR) & Document Vision. Its NAICS code is 334118.