Uber Health

What Uber Health does

Uber Health is a business segment of Uber Technologies Inc., incorporated in Delaware and headquartered in Richmond, Virginia, founded in 2018 to deliver HIPAA-enabled non-emergency medical transportation (NEMT) and adjacent healthcare logistics services. The platform is delivered through a web-based dashboard and a REST API that healthcare organizations use to request door-to-door rides and wheelchair-accessible transport from credentialed drivers, with real-time tracking and proactive intervention alerts. Uber Health's core products include the NEMT dashboard and API, Health Benefits Card integrations with S3 Health Benefits Card, NationsBenefits, and OTC Network (enabling Medicare Advantage and OTC spend on rides, groceries, and prescriptions), and a rider self-booking feature introduced in February 2026 with pilots at Ronald McDonald House New York and IDD-serving organizations.

The platform serves four primary customer segments: health systems and providers (discharge workflows, no-show reduction, inter-facility transport), health plans (SDOH-aligned benefit design, care gap closure), home health companies (caregiver transport, operational efficiency), and transportation brokers and dispatch platforms (low-acuity ride fulfillment, fleet optimization). Secondary segments include disability service organizations, hospital employees (via ShiftMed), and community-based nonprofits. Distribution combines direct enterprise sales, an API/OEM channel for brokers and dispatch platforms, and channel/reseller partnerships (ShiftMed, benefits card issuers).

Revenue is generated via transaction fees on rides and on grocery/OTC/prescription delivery fulfillment, with dynamic pricing on Uber's underlying ride platform; pricing is not publicly disclosed and enterprise contracts are negotiated bilaterally. The product supports accessibility features such as no-smartphone-required booking, multi-language communication in 15+ languages, and ADA-relevant controls. As an internal segment of a publicly traded parent (NYSE: UBER), Uber Health does not disclose standalone revenue and operates as an integrated product line within Uber's broader mobility and delivery portfolio.

Name

Uber Health

Legal name

Uber Technologies Inc.

Website

https://uberhealth.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

10,001+ employees

Short description

Uber Health, a business segment of Uber Technologies Inc., provides HIPAA-enabled non-emergency medical transportation, health benefits card integration, and self-booking capabilities via a dashboard and API for health systems, health plans, home health agencies, transportation brokers, and disability service organizations.

Ownership category

akta.pro rank

Product category

Healthcare Transportation Software

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Transportation Services (4700), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF)

akta.pro secondary industries

Special Needs & Senior Transportation Services (TLAFAKAI), Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Transportation & Errands (Non-Emergency) (HLADAGAF)

Keywords

• Non-emergency medical transportation
• Healthcare logistics platform
• Patient ride coordination
• HIPAA-enabled NEMT software
• Healthcare transportation API

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Operations, Supply Chain, Technology or R&D, Marketing or Sales, Personnel, Infrastructure

Revenue model

1. Transportation Transaction Fees: Healthcare organizations are billed directly for rides arranged through the Uber Health dashboard or API. Uber employs dynamic pricing for rides, with average UberX prices varying by market. Organizations receive detailed trip information that can be used to submit claims or encounter data to insurance plans.
2. Delivery and Grocery Fulfillment: Uber Health coordinates delivery of groceries, over-the-counter items, and prescriptions to patients' homes. These services are billed to health plans or organizations, with integration to health benefits cards for eligible expenses.
3. Employee Transportation Benefits: Partnership with ShiftMed to provide transportation benefits to hospital employees, where fares can be deducted from shift earnings. This represents a B2B2E (business-to-business-to-employee) revenue stream.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Uber Health is a HIPAA-enabled SaaS platform that enables healthcare organizations to coordinate door-to-door non-emergency medical transportation (NEMT) and wheelchair rides through a centralized web dashboard or REST API. The platform serves health plans, health systems, home health companies, and transportation providers, leveraging Uber's credentialed driver network to address patient transportation barriers. It also includes health benefits card integration that allows eligible users such as Medicare Advantage members to pay for rides and grocery/OTC deliveries directly through Uber.

Product overview

Uber Health is a healthcare logistics platform offering non-emergency medical transportation (NEMT) and health benefits integration services. The core product is the Transportation/NEMT platform—a HIPAA-enabled dashboard and API that allows healthcare organizations to coordinate patient rides without requiring patients to have smartphones or the Uber app. This core platform integrates with Health Benefits Cards (S3, NationsBenefits, OTC Network) enabling payment for rides and grocery/OTC deliveries. The Uber Health API extends these capabilities to transportation providers and dispatch platforms. The Self-Booking Feature adds patient-directed scheduling within organizational budget controls. Together, these products serve health plans, health systems, home health companies, transportation brokers, and disability service organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Uber Health Transportation / NEMT Platform A HIPAA-enabled centralized dashboard that allows healthcare organizations to schedule, track, and manage door-to-door non-emergency medical transportation (NEMT) and wheelchair rides for patients using Uber's credentialed driver network. Supports on-demand, scheduled, round-trip, and recurring rides with real-time tracking and intervention alerts, available to patients via text or call without requiring a smartphone.
• Uber Health API

Quantifiable outcome

• 86% reduction in trip cancellation or missed connection rates with self-booking feature
• +6 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability1 record

Feature6 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• Disability Service Providers (IDD organizations)coreTechnology or Integration · 25 February 2026Uber launched self-booking options for riders with intellectual and developmental disabilities, allowing them to arrange their own transportation while disability service providers set budgets, ride limits, and destination parameters. The company also introduced a simplified app mode with larger text and accessibility settings.
• Ronald McDonald House New YorkflagshipTechnology or Integration · 24 February 2026Ronald McDonald House New York is a pilot partner for Uber Health's rider self-booking feature. The feature allows families to arrange and manage organization-funded trips directly in the Uber app, with early results showing 86% reduction in trip cancellation rates.
• ShiftMedcoreStrategic or Co-development Partner · 22 October 2025Uber and ShiftMed expanded their partnership to provide transportation benefits to hospital-employed clinicians and staff. The integration allows staff to request rides and have fares deducted from their shift earnings. Early adopters like SSM Health have seen increased shift coverage during peak demand. The partnership covers over 5.7 million hospital employees in the US.
• Acadia HealthcarecoreStrategic or Co-development Partner · 1 April 2024In April 2024, Acadia Healthcare partnered with Uber Health to improve transportation access to mental health services. This partnership addresses transportation barriers for patients seeking mental health treatment.
• AmbulnzcoreTechnology or IntegrationAmbulnz integrated with Uber Health's platform to streamline patient transportation. The integration connects with hospital electronic health records (EHR) to automate ride requesting, information-gathering, payment, and dispatch processes. CEO Stan Vashovsky noted the portal allows patient needs to be addressed accurately and efficiently.
• Surgo VenturescoreStrategic or Co-development PartnerSurgo Ventures partnered with Uber Health for the Rides for Moms program, combining Uber Health's platform with Surgo's analytics to ensure transportation reaches pregnant patients who need it most. 76% of pregnant participants said it would have been more difficult to get to appointments without this program.

Scale indicators8 records

Recent moves8 records

Expansion highlights7 records

Emerging players

• Roundtrip: Roundtrip is a digital healthcare transportation marketplace that connects patients to rideshare, NEMT, and ambulance providers for medical appointments. A direct competitor in the digital NEMT booking category but smaller scale.
• HOP (formerly HSR Mobility): HOP is an on-demand senior and disability transportation platform serving Medicaid and human services markets with accessible vehicles. Comparable to Uber Health's NEMT and accessibility offerings but focused on the human services sector.

Direct peers

• WellRyde: WellRyde is an NEMT SaaS platform providing ride scheduling, dispatch, and broker management software to transportation providers and brokers. Comparable to Uber Health's API product but focused on software rather than owned supply.
• Circulation Health: Circulation (a Modivcare subsidiary) is a HIPAA-compliant NEMT platform that brokers rides through partner networks including rideshare and traditional NEMT providers. Directly competes with Uber Health in the digital NEMT platform category.
• Lyft Healthcare: Lyft's healthcare vertical offers NEMT and patient transportation through Lyft Concierge, directly competing with Uber Health for health plan, health system, and broker customers with a similar rideshare-based model.

Broad incumbents

• MTM (Medical Transportation Management): MTM is a major NEMT broker and manager operating state Medicaid NEMT programs and serving managed care organizations. Comparable to Uber Health in targeting healthcare transportation demand but with deeper state-contract relationships.
• Cigna (Evernorth): Evernorth, Cigna's health services segment, manages transportation benefits for Cigna members through partnerships and internal capabilities. As a vertically integrated payer-services platform, it represents both a potential partner and competitor to Uber Health.
• Modivcare: Modivcare (formerly LogistiCare) is the largest NEMT broker in the US, managing state Medicaid and managed care plan transportation benefits at scale. Represents the entrenched incumbent that Uber Health competes against for healthcare transportation volume.
• Uber Technologies Inc. Uber's parent consumer rideshare platform provides the underlying driver network that powers Uber Health. While not a competitor, the relationship is material — Uber Health's supply, pricing engine, and brand are inherited from Uber's broader mobility business.

Regional players

• Veyo: Veyo is a technology-enabled NEMT provider operating primarily in state Medicaid markets with its own driver fleet. Comparable to Uber Health as a healthcare transportation platform but with different geographic and contract profiles.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/uberhealth
• YouTubeyoutube.com/channel/UCgnxoUwDmmyzeigmmcf0hZA
• LinkedInlinkedin.com/company/uber-health
• Instagraminstagram.com/uber
• Facebookfacebook.com/Uber-Health-61558529625820

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uber Health