RoundTrip
RoundTrip is a Philadelphia-based healthcare technology company operating a digital marketplace that connects hospitals, health plans, behavioral health providers, and patients with a nationwide network of 300+ credentialed non-emergency medical transportation providers across 43 states via FHIR-enabled EHR integration.
- Company typePrivate
- Founded2015
- HeadquartersPhiladelphia, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RoundTrip does
RoundTrip (Ride RoundTrip, Inc.) is a Philadelphia-based healthcare technology company founded in 2015/2016 that operates a digital marketplace for non-emergency medical transportation (NEMT). The platform connects hospitals, health systems, managed care plans, behavioral health providers, and patients with a nationwide network of credentialed transportation providers, addressing the medical transport gap that drives missed appointments, readmissions, and care-access disparities. RoundTrip is private and for-profit, with a headcount in the 11-50 range, and has raised approximately $11M+ in disclosed equity funding across multiple rounds between 2017 and 2025, with additional undisclosed strategic rounds.
The core platform is built around a FHIR-powered electronic health record (EHR) integration layer delivered through Redox, providing connectivity to 200+ EHR systems including Epic, Oracle Health, and Meditech. Functional components include a Navigation Center for centralized ride dispatch, automated ride reminders, eligibility verification, and an outcome reporting layer that feeds ride data back into clinical workflows. The marketplace side spans 300+ transportation companies across 43 states, with documented ride volumes including 70,000+ rides for a single Baltimore-area health system since mid-2018 and 62,000+ rides for a behavioral health customer since October 2020. Compliance posture includes SOC 2 Type II, HIPAA, and HITRUST certifications, which are baseline requirements for enterprise healthcare procurement.
The business model combines a subscription component (platform access, EHR integration, support) with usage-based fees per completed ride, monetizing both fixed enterprise contracts and variable transaction volume. Go-to-market is enterprise-direct sales into large healthcare organizations, supplemented by strategic partnerships with EHR-adjacent vendors (Redox, Bamboo Health, Helper Bees, American Cancer Society, ESO Solutions, Call the Car) that serve as both distribution channels and ecosystem integrations. The customer base is intentionally diversified across health systems (St. Luke's, Sentara, Jefferson Health, AtlantiCare), managed care (Alterwood), behavioral health (BrightView), and government programs, with the 2025 California Medicaid partnership via Call the Car representing a notable managed-care expansion.
RoundTrip firmographics
Firmographics- Name
- RoundTrip
- Legal name
- Ride RoundTrip, Inc.
- Website
- https://roundtriphealth.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RoundTrip is a Philadelphia-based healthcare technology company operating a digital marketplace that connects hospitals, health plans, behavioral health providers, and patients with a nationwide network of 300+ credentialed non-emergency medical transportation providers across 43 states via FHIR-enabled EHR integration.
- Ownership category
- akta.pro rank
RoundTrip industry classification
Industry- Product category
- Healthcare Transportation Software (NEMT Platform)
- NAICS
- Special Needs Transportation (485991), Taxi and Ridesharing Services (485310)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF)
- akta.pro secondary industries
- Ride-Hailing & Taxi Aggregation Platforms (BPAMAIAE), Paratransit / Accessible Ride-Hailing (WAV & Special Assistance) (THADADAH)
Keywords
Where RoundTrip is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
RoundTrip business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Software Platform Subscription: Roundtrip provides a SaaS platform for healthcare organizations to coordinate non-emergency medical transportation. The platform is offered as a subscription with different tiers based on ride volume and organizational size.
- Usage-Based Transportation Coordination: Organizations pay based on ride volume and types of transportation coordinated through the platform. The platform connects healthcare providers with various transportation options including rideshare, medical sedans, wheelchair vans, and ambulances.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Volume-based tiers based on estimated monthly ride volume |
| Freemium | Pay-as-you-go | Free membership for transportation companies joining Roundtrip Community |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
RoundTrip product offering
Product offeringCore offering
RoundTrip operates a cloud-based SaaS digital transportation marketplace that connects healthcare organizations (hospitals, health systems, health plans, and county health services) with a credentialed network of non-emergency medical transportation (NEMT) providers. The platform enables booking of rideshare, medical sedan, wheelchair van, stretcher van, and ambulance (BLS, ALS, SCT) vehicles through a single interface with real-time ride tracking, automated reminders, and FHIR-powered EHR integration.
Product overview
RoundTrip offers a cloud-based Software-as-a-Service digital transportation marketplace for non-emergency medical transportation (NEMT). The core platform, Roundtrip Software Solution, connects healthcare professionals with a credentialed network of transportation providers to book rides via rideshare, medical sedan, wheelchair van, stretcher van, and ambulance. The product portfolio includes Roundtrip Community (a network of credentialed transportation companies), the Navigation Center (24/7 ride monitoring and support), and a Member Portal for health plan members. Additional modules include EHR Integration (FHIR-powered EHR connectivity), CAD Integration (for EMS dispatch systems), Patient Throughput ROI Calculator, and Patient No Show ROI Calculator. The platform integrates with Epic, Oracle Health, Meditech, Veradigm, Athena Health, CarePort, Salesforce Health Cloud, Redox, and various CAD systems including ZOLL Dispatch, Traumasoft, and Logis Solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Roundtrip Software Solution
- Roundtrip Community
Quantifiable outcome
- Partners report patient no-show rates of less than 4% compared to industry averages of over 20%
- +5 more outcomes
Companies that use RoundTrip
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
RoundTrip technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability3 records
Feature8 records
RoundTrip partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core and minor.
- EpiccoreEpic is the market leader in EHR technology in the US. Roundtrip integrates with Epic for seamless transportation booking directly from EHR systems.
- Oracle HealthcoreOracle Health helps care teams across the continuum document and access critical patient data, refine workflows, and support patient safety initiatives.
- MeditechcoreMeditech is a national provider of practice management and EHR technology.
- VeradigmcoreVeradigm is a healthcare technology organization driving value through platforms, data, expertise, connectivity, and scale.
- LyftcoreLyft is Roundtrip's preferred rideshare partner, providing on-demand transportation options for healthcare patients.
- UbercoreUber is Roundtrip's secondary rideshare partner, providing additional on-demand transportation options.
- ZOLL DispatchcoreZOLL Dispatch is a data-rich call taking and computer-aided dispatch (CAD) solution that enables EMS to respond quickly, communicate effectively, and deliver quality outcomes efficiently.
- TraumasoftcoreTraumasoft is an all-in-one system capable of managing every aspect of EMS operations. Roundtrip integrates with Traumasoft for CAD integration.
- RedoxcoreRedox is a platform for products to connect to EHRs, bypassing the pains of traditional EHR integration. Roundtrip uses Redox to access 200+ EHR systems.
- AWS (Amazon Web Services)coreRoundtrip partners with AWS to address social determinants of health using cloud solutions. Data hosted on AWS with HIPAA and HITRUST requirements.
- Logis SolutionscoreLogis uses automation, integration and customization to give leaders in EMS and healthcare tools to deliver high-quality, efficient service. Roundtrip integrates with Logis for EMS workflow optimization.
- ESO SolutionscoreRoundtrip and ESO Solutions integrate to streamline non-emergency medical transportation with automated ride planning.
- The Helper BeescoreThe Helper Bees and Roundtrip partner to serve transportation needs of older adults nationwide, combining in-home care coordination with medical transportation.
- Clover HealthcoreRoundtrip partners with Clover Health to provide Medicare Advantage members with non-emergency transportation benefits.
- American Cancer Society (ACS)coreRoundtrip and ACS partnership removes the roadblock to cancer care by providing transportation coordination for cancer patients.
- Call the CarcoreRoundtrip and Call the Car partner to revolutionize Medicaid transportation for Southern California members.
- ACMA (American Case Management Association)minorIndustry association for case management professionals.
- CMSA (Case Management Society of America)minorIndustry association for case management professionals.
- NEMTAC (National EMS & Medical Transportation Association)minorIndustry association focused on non-emergency medical transportation standards and best practices.
Scale indicators19 records
Recent moves7 records
Expansion highlights5 records
RoundTrip competitors and assessment
Company assessmentEmerging players
- TripSpark Technologies: Provider of transit and paratransit scheduling/dispatch software used by NEMT operators. Comparable as enabling technology for non-emergency medical transportation dispatch and operations.
Broad incumbents
- Modivcare: Largest US NEMT broker and manager of non-emergency medical transportation for Medicaid and Medicare programs. Acquired Circulation Healthcare (a NEMT digital platform) - directly competes in same healthcare transportation marketplace category as Roundtrip.
- MTM (Medical Transportation Management): Major NEMT broker managing Medicaid and Medicare transportation benefits across multiple states. Comparable as a large-scale NEMT coordination platform serving health plans and government payers.
- Uber Health: Uber's healthcare arm provides NEMT and patient transportation to health plans, health systems, and Medicaid programs. Directly competes in healthcare ride coordination and is one of Roundtrip's secondary rideshare partners.
- Lyft Healthcare: Lyft's healthcare vertical offers NEMT rideshare directly to health plans and providers. Comparable because it provides on-demand medical transportation through a major rideshare platform - one of Roundtrip's core supply partners and a potential disintermediator.
Direct peers
- Ecolane: Software platform for paratransit and NEMT operations serving transit agencies, Medicaid brokers, and healthcare organizations. Comparable in providing dispatch and management software for accessible medical transportation.
- WellRyde: NEMT software platform providing ride scheduling, dispatch, and management tools to transportation providers and health plans. Directly comparable SaaS-based NEMT coordination product.
- Veyo: Technology-driven NEMT broker serving state Medicaid programs and health plans with a digital marketplace model. Closely comparable to Roundtrip in using technology to coordinate medical transportation across a network of providers.
- Kaizen Health: Healthcare transportation platform connecting patients with NEMT options including rideshare, wheelchair, and stretcher services. Comparable digital marketplace model targeting hospitals and health plans.
- Kinetik: NEMT technology platform offering ride scheduling, dispatch, and billing for health plans and transportation providers. Closely comparable SaaS infrastructure for medical transportation coordination.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
RoundTrip social profiles
Digital presenceRoundTrip compliance and trust
Trust signalCompliance3 records
RoundTrip financial estimates
Financial estimateRevenue estimate
Valuation estimate
RoundTrip leadership team
Management profileNumber of profiles
Profiles7 records
RoundTrip funding detail
Funding detailFunding overview
Funding rounds8 records
Investors15 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RoundTrip M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RoundTrip
What does RoundTrip do?
RoundTrip operates a cloud-based SaaS digital transportation marketplace that connects healthcare organizations (hospitals, health systems, health plans, and county health services) with a credentialed network of non-emergency medical transportation (NEMT) providers. The platform enables booking of rideshare, medical sedan, wheelchair van, stretcher van, and ambulance (BLS, ALS, SCT) vehicles through a single interface with real-time ride tracking, automated reminders, and FHIR-powered EHR integration.
Is RoundTrip a public or private company?
RoundTrip is a private company. It is classified as venture growth investor backed and is currently operating.
When was RoundTrip founded?
RoundTrip was founded in 2015. It employs 11 to 50 people.
Where is RoundTrip based?
RoundTrip is headquartered in Philadelphia, United States, in the North America region.
How does RoundTrip make money?
Two revenue lines are on record. Software Platform Subscription is the primary driver. The others are usage-Based Transportation Coordination.
Who are RoundTrip's main competitors?
TripSpark Technologies is listed as an emerging player. Broad incumbents are Modivcare, MTM (Medical Transportation Management), Uber Health and Lyft Healthcare. Direct peers are Ecolane, WellRyde, Veyo, Kaizen Health and Kinetik.
Does RoundTrip have an API?
No public API is recorded for RoundTrip.
What industry is RoundTrip in?
RoundTrip's product category is Healthcare Transportation Software (NEMT Platform). Its primary akta.pro industry code is TLAFAIAF, Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms, with a secondary code of BPAMAIAE, Ride-Hailing & Taxi Aggregation Platforms. Its NAICS code is 485991 and its SIC code is 4700.