OpenService
OpenService, operating as LogMatrix, sells NerveCenter, an enterprise IT operations monitoring platform with event correlation, automation, and self-healing capabilities, serving financial services, telecom, healthcare, retail, and public sector organizations globally.
- Company typePrivate
- Founded2017
- HeadquartersMarlborough, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What OpenService does
OpenService, operating commercially as LogMatrix, is a privately held enterprise IT operations monitoring software vendor headquartered in Marlborough, Massachusetts, with founding roots traced to 1994 and an active operating brand dated to 2017. The company develops and sells NerveCenter, an IT operations and applications monitoring platform built on a proprietary Finite State Model architecture with a powerful event correlation engine that processes data from any source, including direct database inputs, and supports a broad range of protocols and devices. The platform enables custom monitors for applications, business processes, transactions, and systems, and delivers automation, self-healing, and root cause analysis capabilities across application, network, services, virtualization, cloud, and SaaS environments. Adjacent add-on modules extend the core platform, including TrapCenter for trap forwarding and customized alert suppression, UPSCenter for UPS power monitoring, and a Wireless Network Monitoring Solution.
OpenService firmographics
Firmographics- Name
- OpenService
- Legal name
- LogMatrix
- Website
- https://openservice.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- OpenService, operating as LogMatrix, sells NerveCenter, an enterprise IT operations monitoring platform with event correlation, automation, and self-healing capabilities, serving financial services, telecom, healthcare, retail, and public sector organizations globally.
- Ownership category
- akta.pro rank
OpenService industry classification
Industry- Product category
- IT Operations and Network Monitoring Software
- NAICS
- Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA)
- akta.pro secondary industry
- Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)
Keywords
Where OpenService is headquartered
LocationHeadquarters
- HQ city
- Marlborough
- HQ country
- United States
- HQ region
- North America
Markets served
OpenService business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Distribution channels3 records
Marketing channels3 records
OpenService product offering
Product offeringCore offering
OpenService provides enterprise IT operations and applications monitoring through the NerveCenter platform, which correlates events from multiple sources, automates root cause analysis, and applies business logic to verified alerts. The platform monitors applications, networks, services, and virtualization/cloud/SaaS environments, and is extended by add-on modules for trap forwarding (TrapCenter), UPS monitoring (UPSCenter), and wireless network monitoring. It is sold to large enterprises and managed services providers that require massive scalability, noise reduction, and the ability to tie IT events to business processes, SLAs, and compliance.
Product overview
LogMatrix offers a single unified product platform centered on NerveCenter, an IT operations and applications monitoring solution. The portfolio includes NerveCenter as the core platform plus specialized add-on modules: TrapCenter for trap forwarding and alert suppression, UPSCenter for UPS power monitoring, and Wireless Network Monitoring for wireless infrastructure. These modules extend the core platform's event correlation, automation, and root cause analysis capabilities across different monitoring scenarios including application, network, services, virtualization, cloud, and SaaS environments.
Differentiator
Problem solved
Functional benefit
Brands
- NerveCenter: IT operations and applications monitoring solution platform developed by LogMatrix. Provides event correlation, automation, and monitoring across applications, networks, services, virtualization, cloud, and SaaS environments.
- TrapCenter
- UPSCenter
Companies that use OpenService
Customer profileSegments8 records
Ideal customer profiles4 records
OpenService technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
OpenService partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights4 records
OpenService competitors and assessment
Company assessmentDirect peers
- SolarWinds: SolarWinds offers a broad portfolio of on-prem and hybrid network, systems, and application monitoring tools (NPM, SAM, Hybrid Cloud Observability) that compete head-to-head with NerveCenter for IT operations monitoring budgets at mid-market and enterprise customers.
- ScienceLogic: ScienceLogic SK1 is an AIOps and infrastructure monitoring platform for hybrid estates with strong event correlation and multi-tenant MSP capabilities, closely aligned with NerveCenter's enterprise and MSP use cases.
- BMC Software: BMC's TrueSight Operations Management and Helix ITSM suites cover event correlation, infrastructure monitoring, and automation in the same enterprise IT operations category that NerveCenter targets, with strong presence in financial services and public sector.
- ManageEngine (Zoho): ManageEngine OpManager and Applications Manager deliver network, server, and application monitoring with event correlation at a price point often competing for the same mid-market and small enterprise buyer as NerveCenter.
Emerging players
- Zabbix: Zabbix is an open-source enterprise monitoring platform covering networks, servers, applications, and cloud services with event correlation and custom monitoring, often displacing commercial tools like NerveCenter in cost-sensitive deployments.
- GroundWork Open Source: GroundWork Open Source offers an open-source IT operations monitoring platform with multi-tenant and MSP editions, competing against NerveCenter for cost-sensitive and open-source-friendly buyers.
Broad incumbents
- ServiceNow IT Operations Management: ServiceNow ITOM (Event Management, Health Log Analytics, CMDB) ties event correlation to broader ITSM workflows and is the strategic incumbent that enterprise buyers increasingly standardize on instead of point tools like NerveCenter.
- IBM (Netcool/Tivoli): IBM Netcool Operations Insight and the broader Tivoli/ITSM portfolio deliver event correlation, network monitoring, and AIOps across the largest enterprise and telecom estates globally, serving as a broad incumbent alternative to NerveCenter.
- NetScout Systems: NetScout's nGeniusONE and vSTREAM platforms provide network and application performance monitoring with deep packet-level analytics, serving large telecom and enterprise customers with overlapping use cases to NerveCenter.
- Broadcom (CA Spectrum): Broadcom's CA Spectrum and DX Operational Intelligence portfolios provide network fault, performance, and event management for large enterprises and service providers, directly overlapping with NerveCenter's network monitoring and correlation capabilities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks4 records
Key highlights5 records
Customer concentration
OpenService social profiles
Digital presenceOpenService financial estimates
Financial estimateRevenue estimate
Valuation estimate
OpenService leadership team
Management profileNumber of profiles
OpenService funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OpenService M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OpenService
What does OpenService do?
OpenService provides enterprise IT operations and applications monitoring through the NerveCenter platform, which correlates events from multiple sources, automates root cause analysis, and applies business logic to verified alerts. The platform monitors applications, networks, services, and virtualization/cloud/SaaS environments, and is extended by add-on modules for trap forwarding (TrapCenter), UPS monitoring (UPSCenter), and wireless network monitoring. It is sold to large enterprises and managed services providers that require massive scalability, noise reduction, and the ability to tie IT events to business processes, SLAs, and compliance.
Is OpenService a public or private company?
OpenService is a private company. It is classified as unknown and is currently operating.
When was OpenService founded?
OpenService was founded in 2017. It employs 11 to 50 people.
Where is OpenService based?
OpenService is headquartered in Marlborough, United States, in the North America region.
Who are OpenService's main competitors?
Direct peers on record are SolarWinds, ScienceLogic, BMC Software and ManageEngine (Zoho). Emerging players are Zabbix and GroundWork Open Source. Broad incumbents are ServiceNow IT Operations Management, IBM (Netcool/Tivoli), NetScout Systems and Broadcom (CA Spectrum).
Does OpenService have an API?
No public API is recorded for OpenService.
What industry is OpenService in?
OpenService's product category is IT Operations and Network Monitoring Software. Its primary akta.pro industry code is HDAFAMAA, Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks), with a secondary code of HDAIAGAJ, Network Monitoring, Assurance & Managed NOC Services (SLA Ops). Its NAICS code is 5415 and its SIC code is 7372.