Atende

What Atende does

Atende S.A. is a publicly traded Polish IT integrator (WSE: ATD) founded in 1990 and headquartered in Warsaw, serving enterprise and government clients across telecommunications, energy, finance, defense, Industry 4.0, and the public sector. The company delivers a multi-layer portfolio spanning IT integration services (network, data center, cloud, cybersecurity, managed services) alongside proprietary software products including SMaCS — a carrier-grade PCRF and charging platform managing 6 million sessions across all Polish mobile operators — ChainDoc blockchain-based document management used by over 20 Polish financial institutions, Phoenix-RTOS for IoT/smart metering, besmart.energy for AI-driven energy cluster management, besmart.vision for cobot control, and eCars for EV charging settlement integrated with SAP.

The business model combines project-based professional services, recurring managed services, subscription-based cybersecurity (Atende Security Suite), and proprietary software licensing, distributed exclusively through a direct enterprise sales force organized by vertical. Revenue is supported by deep ecosystem partnerships (Cisco Gold for 12+ years, Microsoft, VMware, Dell, Fortinet, Infoblox, AWS, Google Cloud, SAP) and a subsidiary structure that combines acquired IP (Phoenix Systems, OmniChip) with internal build-outs (Atende Industries, A2 Customer Care, Codeshine). Customer scale exceeds 1,800 enterprise accounts, anchored by reference deployments at Energa-Operator, Maspex, UNIQA, municipalities, and Poland's nationwide telecom and financial sectors.

Name

Atende

Legal name

Atende S.A.

Website

https://atende.pl

Company type

Public

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

Atende S.A. is a publicly traded Polish IT integrator serving 1,800+ enterprise and government clients with IT integration, cloud, cybersecurity, managed services, and proprietary software (SMaCS telecom platform, Phoenix-RTOS, ChainDoc blockchain, AI energy and cobot platforms) across telecom, energy, finance, defense, and public sector verticals.

Ownership category

akta.pro rank

Product category

IT Integration Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Performance Management & Observability Services (BPAEAEAH)

akta.pro secondary industry

IT Risk Management (ITRM) (HDADAIAD)

Keywords

• IT integration services
• Cybersecurity services
• Telecom software platforms
• Energy management software
• Enterprise cloud services

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. IT Integration Services: Professional services for IT infrastructure integration including network integration, system integration, data center infrastructure, and digital workplace solutions. Revenue generated through project-based engagements and long-term service contracts with enterprise clients.
2. Managed IT Services: Ongoing managed services including network management (Atende Managed Network Services), helpdesk support (Trust IT), and Smart Monitoring. Delivered 24/7/365 through dedicated technical teams.
3. Cybersecurity Services: Security-as-a-service offerings including Atende Security Suite, SIEM/SOAR solutions, endpoint security (EDR), network security, and email protection. Revenue from subscription and per-incident service models.
4. Proprietary Software Licensing: Commercialization of own software solutions including SMaCS for telecom operators, besmart.energy for smart metering, besmart.vision for cobots, eCars for electromobility, and ChainDoc blockchain platform. Revenue from licensing agreements and SaaS subscriptions.
5. Cloud Services and Migration: Cloud strategy, migration, and management services for Microsoft Azure, Google Cloud, and AWS. Includes DevOps implementation and CI/CD process services.
6. Data Center Infrastructure: Design, construction, equipment, and maintenance of professional data centers including guaranteed power systems and low-voltage installations. Revenue from project implementation and service contracts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Atende is a Polish IT integrator that delivers enterprise IT infrastructure integration, managed IT and cybersecurity services, cloud migration, and proprietary software platforms (including SMaCS for telecom operators, Phoenix-RTOS for IoT, ChainDoc for blockchain-based document digitization, and besmart.energy/besmart.vision for energy and industrial automation). It serves telecommunications, energy, finance, Industry 4.0, defense, and public sector clients, leveraging partnerships with Cisco, Microsoft, VMware, Fortinet, AWS, Azure, and Google Cloud.

Product overview

Atende S.A. is a leading Polish IT integrator with 35+ years of experience offering a comprehensive portfolio of IT infrastructure services and proprietary software solutions. The portfolio consists of core service offerings (IT Integration, Cybersecurity, Cloud Services, Managed IT Services, Data Center Infrastructure) combined with proprietary software products including SMaCS (carrier-grade service management and charging platform serving Poland's mobile operators), the Phoenix-RTOS real-time operating system ecosystem for IoT, ChainDoc blockchain-based document digitization, and besmart.vision/besmart.energy AI-powered energy management and cobot automation platforms. The company serves telecommunications, energy, finance, Industry 4.0, defense, and public sector markets with over 1,800 enterprise customers, leveraging partnerships with Cisco, Microsoft, VMware, Fortinet, and cloud providers Azure, GCP, and AWS.

Differentiator

Problem solved

Functional benefit

Brands

• SMaCS: Service Management and Charging System for mobile operators - manages subscriber profiles and network services including 5G
• ChainDoc
• ChainRepo
• besmart.energy
• besmart.vision
• eCars
• Phoenix-RTOS
• Atende Security Suite
• Trust IT

Products and services

• SMaCS (Service Management and Charging System)

Named customers9 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability9 records

Feature8 records

Partnerships

15 partnerships are on record, tiered core, strategic and minor.

• CiscocoreTechnology or IntegrationGold partner status held for over a dozen years. Implements Cisco solutions including 5G NSA and 5G SA, CVIM (Cisco Virtualized Infrastructure Manager), SD-WAN, data center networking, and Cisco security solutions. Atende is recognized as having unique integrator competencies with Cisco devices and networks in Poland.
• MicrosoftcoreTechnology or IntegrationTechnology partner for Microsoft Azure cloud implementations, Microsoft 365 integrations, and Azure-based solutions. Supports digital transformation initiatives for enterprise clients.
• VMwarecoreTechnology or IntegrationProvides virtualization and data center solutions through VMware technology partnership for enterprise infrastructure deployments.
• Dell TechnologiescoreTechnology or IntegrationHardware infrastructure partner for enterprise server, storage, and data center solutions deployments.
• FortinetcoreTechnology or IntegrationNetwork security partner providing firewall, IPS, IDS, and anti-DDoS solutions integrated into Atende's cybersecurity offerings.
• InfobloxcoreTechnology or IntegrationDNS and network security solutions partner for enterprise network management and security deployments.
• Amazon Web Services (AWS)strategicTechnology or IntegrationCloud infrastructure partner for AWS implementations. Atende has built cloud infrastructure for major clients including Maspex on AWS.
• Google CloudstrategicTechnology or IntegrationCloud platform partner offering Google Cloud Platform services including AI, machine learning, and data analytics capabilities.
• NASK SAstrategicStrategic or Co-development PartnerStrategic partnership for blockchain technology development. Together with NASK SA, Atende creates private blockchain networks for enterprises with guaranteed non-repudiation of digitally recorded events. NASK involvement ensures legal validity of blockchain-based transactions.
• Phoenix SystemscoreStrategic or Co-development PartnerSubsidiary within Atende Group developing Phoenix-RTOS real-time operating system for IoT devices. One of first devices using Phoenix-RTOS was data concentrator deployed in Energa-Operator smart grid network. Operating system now used in smart grid devices across Europe and Asia.
• Apator GroupstrategicStrategic or Co-development PartnerPartnership for developing innovative smart electricity and gas meters based on Phoenix-RTOS for IoT applications in the energy sector.
• Atende IndustriescoreStrategic or Co-development PartnerSubsidiary developing besmart.energy platform for energy clusters and besmart.vision for cobot control systems with integrated vision capabilities.
• OmniChipstrategicStrategic or Co-development PartnerSubsidiary within Atende Group designing semiconductor IPs and integrated circuits for various applications including Akadi smog sensor, payment card protection chips, and automotive navigation systems.
• A2 Customer CarestrategicImplementation/ SI/ Consulting PartnerSAP implementation and consulting partner specializing in SAP for Utilities, Hybris Billing, SAP CRM, and Ariba. Also provides eCars electromobility solution integrated with SAP.
• CodeshineminorImplementation/ SI/ Consulting PartnerSoftware house within Atende Group providing custom web application development and interactive data analysis and visualization tools.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Capgemini: Global systems integrator and IT services incumbent that competes for the same enterprise and public-sector transformation contracts that Atende wins, especially on cloud migration and managed services.
• Accenture: Global SI with large CEE presence competing for enterprise cloud, security, and integration work. Comparable in delivery for Microsoft, Cisco, and SAP programs Atende also implements.
• Atos: European-headquartered IT services incumbent with strong telecom BSS and cybersecurity credentials — directly comparable to Atende's telecom carrier and Security Suite offerings at the broader-portfolio level.

Direct peers

• Exatel S.A. Polish telecom operator and IT integrator serving defense, public sector, and enterprises with cybersecurity and data center services — directly competing for the same regulated Polish contracts.
• Comarch S.A. Polish IT integrator and software vendor (WSE-listed) with deep telecom BSS/OSS, finance, and Industry 4.0 offerings. Closest direct competitor given overlapping telecom carrier software, energy billing, and proprietary ERP footprints.
• Asseco Poland S.A. Largest Polish IT group with system integration plus proprietary banking, payments, and ERP software. Comparable as a domestic IT integrator with strong banking vertical overlap on ChainDoc.
• Comtegra S.A. Polish IT integrator specializing in cybersecurity, cloud (AWS/Azure/GCP), and Cisco networking — overlaps Atende's Security Suite and network integration practice for enterprise and public sector clients.
• Sygnity S.A. Polish IT integrator focused on banking, public sector, and utilities with proprietary software products. Comparable in scale, vertical mix, and Warsaw Stock Exchange listing.

Regional players

• Beyond.pl: Polish data center and cloud services provider with colocation and managed services — overlaps Atende's Data Center Infrastructure and Cloud Services revenue streams within the same geography.
• TietoEVRY: Nordic-headquartered IT services and software company serving telecom, energy, and finance across Northern Europe. Comparable as a regional IT integrator with proprietary telecom BSS and energy software assets.

Market position

Strengths4 records

Weaknesses3 records

Competitive moat5 records

Key risks4 records

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/user/AtendeTV
• Facebookfacebook.com/atendesa
• LinkedInlinkedin.com/company/atende-s-a-
• Xx.com/atendesa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Atende