Utah Department of Corrections

What Utah Department of Corrections does

The Utah Department of Corrections (UDC) is a state government agency operating under the executive branch of Utah state government, founded in 1852 and headquartered in Draper, Utah. UDC manages a comprehensive correctional system comprising two state prisons—the Utah State Correctional Facility (3,600 beds, opened July 2022) and the Central Utah Correctional Facility (1,800 beds)—plus six community correctional centers and twelve Adult Probation and Parole regional offices. The agency employs nearly 2,300 staff who supervise approximately 6,300 incarcerated individuals and over 15,000 people on probation or parole across the state of Utah.

The agency's service portfolio spans incarceration, rehabilitation, community supervision, victim services, and family-facing digital tools. Core technology includes offender search systems, video visiting platforms, electronic monitoring, a centralized mail processing and privileged legal mail barcode system launched in January 2026, and integration with third-party vendors (Global Tel*Link for inmate phone, Access Corrections for financial accounts, VineLink for victim notification). Rehabilitation programs include substance use treatment (Achieve Recovery, Elevate, HOPE), a Sex Offense Treatment Program, vocational training through Davis Technical College, Snow College, and Uintah Basin Technical College, and higher education partnerships with the University of Utah, Salt Lake Community College, and Utah State University.

UDC is funded primarily through Utah State legislative appropriations, with ancillary revenue from commissary sales, inmate phone commissions ($0.10 per minute via GTL), financial transaction fees through Access Corrections (phone/internet deposits at $6.95, kiosk cash at $3, kiosk card at $3.95), and medical copayments deducted from inmate accounts. The agency has no commercial customers, operates as a state monopoly under statutory authority, and has recently restructured around a Justice Reinvestment Initiative focused on reducing recidivism through evidence-based rehabilitation and reentry programming.

Name

Utah Department of Corrections

Legal name

Utah Department of Corrections

Website

https://corrections.utah.gov

Company type

Private

Founded year

1852

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Utah Department of Corrections is a Utah state government agency that operates two prisons (5,400 beds), six community correctional centers, and twelve probation and parole offices. It employs nearly 2,300 staff supervising roughly 6,300 incarcerated individuals and 15,000+ community supervisees statewide.

Ownership category

akta.pro rank

Product category

Corrections and Public Safety Services

NAICS

Correctional Institutions (922140), Parole Offices and Probation Offices (922150)

akta.pro primary industry

Adult Corrections (Prisons & Jails) (BPAIAFAD)

akta.pro secondary industries

Community Corrections (Probation, Parole & Reentry) (BPAIAFAE), State/Provincial Corrections, Probation & Parole Administration (BPAIABAF)

Keywords

• Correctional services
• Adult probation supervision
• Reentry rehabilitation programs
• Incarceration facility management
• Victim notification services

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. State Government Funding: Primary funding from Utah State budget and legislative appropriations for correctional services
2. Commissary Sales: Sale of goods to incarcerated individuals through prison commissary system
3. Inmate Phone Services: Revenue from Global Tel*Link Corporation for inmate telephone services at $0.10 per minute plus tax
4. Medical Copayments: Deducted medical copayments from inmate accounts for healthcare services

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

The Utah Department of Corrections operates secure incarceration at two state prisons (3,600-bed Utah State Correctional Facility and 1,800-bed Central Utah Correctional Facility), community supervision through Adult Probation and Parole across 12 regional offices, six residential Community Correctional Centers for reentry, comprehensive in-prison rehabilitation programming (substance use treatment, sex offense treatment, vocational training, higher education, Reading for the Blind), and ancillary services including in-person/video visitation, inmate phone and mail, Offender Search, VINE victim notification, and inmate financial account management.

Product overview

The Utah Department of Corrections is a government law enforcement agency, not a technology product company. Its service offering consists of correctional and rehabilitative programs organized into three tiers: (1) Core incarceration services including Utah State Correctional Facility (USCF) and Central Utah Correctional Facility (CUCF), plus six Community Correctional Centers for reentry; (2) Reentry and Rehabilitation programs including substance use treatment (Achieve Recovery, Elevate, HOPE), Sex Offense Treatment Program (SOTP), vocational training (Davis Tech, Snow College, Uintah Basin Tech), higher education (SLCC, University of Utah), and the Reading for the Blind Program; (3) Supervision and support services including Adult Probation and Parole (12 regional offices), Treatment Resource Centers, visitation services, inmate communication (GTL phone, mail processing), financial account management (Access Corrections), Offender Search, and VINE victim notification. These are government operational services, not packaged software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Utah State Correctional Facility (USCF) Incarceration Services State-of-the-art 200-acre, 3,600-bed correctional facility opened July 2022 in Salt Lake City, providing secure incarceration in gender-separated housing units named after Utah waterways for adults in Utah state custody.
• Central Utah Correctional Facility (CUCF) Incarceration Services State prison in Gunnison opened 1989 providing secure incarceration for up to 1,800 male inmates, split across Henry (1989), Boulder (1998-2003), and Monroe (2016) housing facilities.
• Community Correctional Centers (Residential Reentry) Six residential community correctional centers helping offenders transition from prison to community, including Atherton Treatment Center (women, 60 beds), Bonneville CCC (men, 74 beds), Fortitude Treatment Center, Northern Utah CCC (men, 154 beds), Orange Street Women's Center (women, 60 beds), and Timpanogos Community Treatment Center (Utah County, opened 2024).
• Reentry and Rehabilitation Programs Comprehensive in-prison and community rehabilitation portfolio including Residential Substance Use Treatment (Achieve Recovery, Elevate, HOPE), Intensive Outpatient Programs, Spanish-Speaking IOP, Sex Offense Treatment Program (SOTP), Adult Education, Higher Education (SLCC Prison Education Program, University of Utah UPEP), Vocational Training (Davis Tech, Snow College, Uintah Basin Tech), Libraries, Greenhouse/Horticulture, Religious Services, and Volunteer-led programs.
• Adult Probation and Parole (AP&P) Supervision Community supervision of probationers and parolees via 12 regional offices (Regions 2-6) across Utah, including case management, supervision guidelines, electronic monitoring, residential placement in Community Correctional Centers, and referrals to Treatment Resource Centers. Agents are POST-certified law enforcement officers.
• Treatment Resource Centers (TRC) Statewide centers co-located with AP&P offices providing evidence-based treatment for those under community supervision, including CBT/DBT, substance use treatment, anger management, parenting classes, Seeking Safety, relapse prevention, and case management.
• Visitation Services (In-Person and Video) Approved-visitor visitation at USCF (in-person Friday-Sunday, video Monday-Thursday, 2-hour in-person sessions) and CUCF (90-minute in-person sessions), plus a Video Visiting Platform for approved remote visitors. Visitor applications take 6-8 weeks to process.
• Inmate Communication Services Telephone service via Global Tel*Link/ConnectNetwork (collect, debit, and prepaid), photo delivery via Pelipost, Flikshop, and Ameelio, and a centralized mail processing system (effective January 5, 2026) that scans all non-legal mail and prints it for inmate delivery.
• Inmate Financial Account Management Commissary account management via Access Corrections supporting deposits by mail, telephone ($6.95 fee), internet ($6.95 fee), kiosks at visiting entrances ($3 cash / $3.95 credit/debit), and walk-in locations via Cash Pay Today. UDC may deduct up to 60% of incoming funds for unpaid debts and posts weekly medical copayments.
• Offender Search Free public online tool to search for individuals currently incarcerated or on probation/parole with the Utah Department of Corrections, searchable by name or UDC ID number.
• VINE Victim Notification Service Free 24/7 automated victim notification hotline (1-877-884-8463) and vinelink.com online service providing registered victims with offender custody status changes including release, escape, transfer, death, parole dates, and facility moves. Live operators available in English and Spanish.

Quantifiable outcome

• Graduated over 120 correctional staff through Correctional Leadership Development Program since 2024
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature4 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Utah State UniversitycoreStrategic or Co-development Partner · 13 May 2024Partnership to deliver the Correctional Leadership Development Program, a 160-hour program covering leadership philosophies, decision-making frameworks, critical incident management and ethics. The program graduated over 120 correctional staff since its inaugural class in 2024 and is expanding to include Salt Lake City Police Department and USU Police.
• Utah Board of Pardons and ParolecoreOthersCollaborative relationship with the Board of Pardons and Parole for parole decisions, supervision guidelines, and earned time programs under the Justice Reinvestment Initiative.
• Community Treatment ProviderscoreOthersPartnership with community treatment providers to deliver rehabilitation services including substance abuse treatment, mental health services, and sex offense treatment programs.
• Salt Lake Community CollegecoreStrategic or Co-development PartnerPrison Education Program piloted in 2017 providing inmates opportunity to earn college credits and work towards a General Studies Associates Degree. All classes count towards degree and are transferable throughout the state.
• University of UtahcoreStrategic or Co-development PartnerUtah Prison Education Program (UPEP) provides on-site college curriculum to students incarcerated at Utah State Correctional Facility.
• Davis Technical CollegecoreStrategic or Co-development PartnerVocational training certifications for men and women at Utah State Correctional Facility including Automotive Technology, Machinist Technician, Maintenance Technician, Welding Technology, Business Technology, and Culinary Arts.
• Snow CollegecoreStrategic or Co-development PartnerTechnical college education services for men at Central Utah Correctional Facility.
• Uintah Basin Technical CollegeminorStrategic or Co-development PartnerTechnical college education services for male students in Duchesne County Jail.
• Global Tel*Link CorporationcoreTechnology or IntegrationThird-party provider of inmate telephone system at Utah State Correctional Facility and Central Utah Correctional Facility. Provides collect, debit, and prepaid call formats.
• Utah State LibraryminorStrategic or Co-development PartnerPartnership with Utah State Library's Program for the Blind and Disabled for Reading for the Blind Program where inmates produce free audio books.
• Utah Department of Health and Human ServicescoreOthersDivision of Correctional Health Services under DHHS provides medical care inside state correctional facilities since July 2023.
• Access CorrectionscoreTechnology or IntegrationThird-party provider handling deposits to inmate accounts via internet, telephone, and kiosks at visiting areas. Also handles probation/parole fee payments.
• Alcoholics Anonymous, Utah ChaptercoreOthersVolunteer-led 12-step program for incarcerated individuals seeking recovery from addiction.
• Canines With A CauseminorOthersVolunteer organization providing service dog programs for incarcerated individuals.
• The Church of Jesus Christ of Latter-day SaintscoreOthersMajor volunteer religious organization providing services, Family Home Evening groups, and support within correctional facilities.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• CoreCivic: CoreCivic is a large private-sector corrections company that operates facilities on contract with state departments of corrections including Utah-adjacent state systems. It offers comparable correctional facility management and rehabilitation programming, but as a private contractor serving multiple states rather than a single-state agency.
• GEO Group: GEO Group is a major private corrections and rehabilitation company operating secure facilities, community reentry, and electronic monitoring services. Comparable to UDC's facility operations and supervision functions, but delivered through private contracts rather than direct state operation.
• Federal Bureau of Prisons: BOP operates federal correctional facilities and inmate management at a broader federal scope. While UDC is state-level, BOP is the closest larger-scale public-sector peer for facility operations, inmate programs, and corrections methodology.

Direct peers

• Ohio Department of Rehabilitation and Correction: Ohio DRC operates state prisons and community supervision with rehabilitation focus, mirroring UDC's integrated mandate. Both agencies emphasize reentry programming and evidence-based practices alongside traditional incarceration.
• Georgia Department of Corrections: Georgia DOC operates state prisons, probation, and inmate programs under unified state authority. Both agencies have parallel structures combining custody operations with rehabilitation and community supervision functions.
• Texas Department of Criminal Justice: TDCJ operates a comparable state corrections enterprise with multiple prison units, parole supervision, and rehabilitation programming. Both agencies share the same fundamental model of state-operated incarceration and community supervision with similar operational structures.
• Pennsylvania Department of Corrections: Pennsylvania DOC operates state prisons and community corrections centers with similar programmatic focus on rehabilitation and reentry. Both agencies share comparable facility structure and emphasis on evidence-based programming.
• Florida Department of Corrections: Florida DOC operates state prisons and probation across a similarly large jurisdiction, with overlapping functions in inmate management, rehabilitation programs, and community supervision. Both agencies are large-scale state-run corrections organizations with analogous service portfolios.
• California Department of Corrections and Rehabilitation: CDCR is the most directly comparable state DOC, operating state prisons, parole supervision, and rehabilitation programs at significantly larger scale than UDC. Both agencies combine incarceration, community supervision, and rehabilitation under one state-level authority with statutory monopoly on corrections.
• New York State Department of Corrections and Community Supervision: NY DOCCS combines incarceration and community supervision under one agency, mirroring UDC's integrated structure. Both agencies operate state prisons plus parole/community supervision with parallel organizational design and statutory authority.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@UtahCorrections/videos
• Xx.com/utahcorrections

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Utah Department of Corrections