CPAS De Nivelles

What CPAS De Nivelles does

CPAS de Nivelles (Centre Public d'Action Sociale de la Ville de Nivelles) is a Belgian public social welfare institution established under the federal loi organique des CPAS du 8 juillet 1976, operating as the legally mandated sole provider of social aid and integration income for residents of the Nivelles commune in Walloon Brabant. The organization employs approximately 290 staff units, including about 60 Article 60 insertion workers, and operates across three primary sites: the central administration at Rue Samiette 70, the Résidence Samiette senior housing complex (89 units plus day care), and the Maison de Repos et de Soins Nos Tayons nursing home (144 beds plus 6 short-stay beds).

The service portfolio spans ~14 distinct programs covering the full social safety net: general social assistance and income integration (RIS up to €1,776/month), professional insertion via Article 60 contracts, family home aid (SAFA, ~10.85 FTE serving ~70 families weekly), debt mediation (RWSMD/241), energy assistance, meals on wheels (€8-12), IDESS proximity services including social taxi and brico-dépannage (€13-19/hour), social insertion with free French language courses, mental health services through SSM Tandem (multidisciplinary team of ~14 staff established 1974), and assisted living at Résidence Service Nos Doubleûs (12 apartments). Technology infrastructure is limited to standard administrative and social service management systems; the Crossroads Bank for Social Security provides data access for benefit determination.

Revenue is not commercially disclosed; the institution is funded through federal government subsidies for RIS, regional subsidies from the Walloon Region (including AVIQ for elderly care), municipal budget allocations from the Ville de Nivelles, and European funding (FEAD for food aid). Services are priced via official regional scales based on household resources, with many services free at point of use. Distribution is exclusively through direct walk-in/appointment service at physical sites within the commune, plus referrals from municipal and healthcare partners. Governance rests with an elected Conseil de l'Action Sociale; leadership comprises President Robert VERTENUEIL, Director General Natacha IDE, and Financial Director Didier PASSELECQ.

Name

CPAS De Nivelles

Legal name

CPAS de la Ville de Nivelles

Website

https://cpas-nivelles.be

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

CPAS de Nivelles is a Belgian public social welfare institution mandated by federal law to provide social integration income, home care, elderly housing, nursing home care, debt mediation, and mental health services exclusively to residents of the Nivelles commune in Walloon Brabant, operating across multiple service sites with approximately 290 staff.

Ownership category

akta.pro rank

Product category

Public Social Welfare Services

NAICS

Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Nonprofit / Faith-Based CCRCs (HLADAEAC)

akta.pro secondary industry

Affordable / Middle-Market CCRCs (HLADAEAJ)

Keywords

• Public social welfare
• Social assistance services
• Elderly care services
• Debt mediation
• Mental health services

Headquarters

HQ city

Nivelles

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public subsidies and government funding: As a public institution established under Belgian law (loi organique des CPAS du 8 juillet 1976), CPAS de Nivelles is primarily funded through government subsidies, municipal contributions, and regional subsidies. Revenue comes from the federal government for social integration income (RIS), regional subsidies for social services, and municipal budget allocations.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels5 records

Core offering

CPAS de Nivelles is a public social welfare center that delivers statutory social aid to residents of the Nivelles commune. Its core offering encompasses social integration income (RIS), psychosocial support, professional and social insertion programs, debt mediation, energy assistance, home family aid, meals-on-wheels, social taxi, and senior housing services including autonomous living, assisted living, a 144-bed nursing and care home, and a multidisciplinary ambulatory mental health service (SSM Tandem).

Product overview

CPAS De Nivelles operates as a unified public social welfare center offering a comprehensive portfolio of social services organized across multiple domains: general social assistance and income integration, professional and social insertion programs, family and domestic aid services, debt mediation and energy assistance, meals and transportation services for vulnerable populations, senior housing in autonomous and assisted living residences, a 144-bed nursing and care home, and a multidisciplinary mental health service. The organization serves as the primary social safety net for Nivelles residents, combining direct service delivery with administrative functions including HR, finance, and GDPR-compliant data management. Services are provided through three physical sites: Central Administration, Résidence Samiette, and Maison de Repos Nos Tayons.

Differentiator

Problem solved

Functional benefit

Brands

• Nos Tayons: Maison de Repos et de Soins (nursing home and care residence) with 66 MR beds, 78 MRS beds, and 6 short-stay beds
• Dé No Costé
• Nos Doubleûs
• SSM Tandem
• IDESS

Products and services

• Service Social (General Social Assistance) General social assistance service providing integration income support, psychosocial guidance, budget counseling, and emergency aid including food assistance, energy funds, and child poverty support for residents of Nivelles.
• Service d'Insertion Professionnelle Professional integration service offering employment counseling and job placement support for social integration income beneficiaries, including Article 60 contracts within CPAS departments or external organizations.
• Service Aides Familiales (SAFA) Family aid service providing weekly home assistance to approximately 70 Nivelles families, including domestic help, health-related assistance, and meal delivery from the nursing home.
• Service Médiation de Dettes Debt mediation service for Nivelles residents facing payment difficulties, including non-judicial mediation with creditors and collective debt settlement proceedings.
• Cellule Energie Energy assistance service helping Nivelles residents with energy-related difficulties including financial aid for gas, electricity, heating oil and water bills, tariff simulations, and energy efficiency guidance.
• Repas sur Roues (Meals on Wheels) Meals-on-wheels service delivering meals to elderly, disabled, isolated, or recovering residents of Nivelles, with medically-adapted diets available at prices ranging from €8 to €12 based on resources.
• Service IDESS (Brico-dépannage, Jardin, Taxi Social) Local proximity services including home repair (brico-dépannage), garden maintenance, and social taxi transport for disadvantaged residents, with services priced at €13/hour for the disadvantaged public and €19/hour for others.
• Service d'Insertion Sociale Social integration service providing reference addresses, transit housing, individual social support, group workshops, and free French language courses (FLE levels A1 and A2) subsidized by the Walloon Region.
• Centre d'Accueil de Jour Dé No Costé Day care center for seniors with moderate loss of autonomy, offering socio-cultural activities, family care, and household assistance to support home living and relieve caregivers.
• Résidence Samiette (Autonomous Senior Housing) Autonomous living residence with 51 apartments and 38 studios for elderly residents, including 2 supported studios for disabled persons and 2 emergency housing units managed by social services.
• Résidence Service Nos Doubleûs Assisted living residence for persons over 60 with 12 apartments offering independent living with optional services including meals, cleaning, emergency nursing, and 24/7 intercom response system.
• Maison de Repos et de Soins Nos Tayons Nursing and care home (MR-MRS) licensed for 66 MR and 78 MRS residents plus 6 short-stay beds, providing permanent care for elderly over 70 with significant dependence, including nursing, paramedical services, and palliative care.
• Service de Santé Mentale Tandem (SSM Tandem) Mental health service offering multidisciplinary psychiatric, psychological, and social care for all populations including children, with consultation fees set by Walloon Region decree at €13.

Quantifiable outcome

• 290 staff units serving entire Nivelles commune population
• +3 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, minor and moderate.

• Ville de Nivelles (City of Nivelles)coreStrategic or Co-development Partner · 1 January 2020Joint initiative between City and CPAS for COVID-19 mask production and distribution. City organized collection and distribution while CPAS provided laundry facilities. Coordinated public assistance efforts including volunteer coordination.
• Province du Brabant wallon (Walloon Brabant Province)minorStrategic or Co-development Partner · 1 January 2020Province coordinated 'Brabant Wallon Solidaire' initiative for COVID-19 assistance, centralizing requests from people needing help and registering volunteers. Three beneficiary categories: elderly, children, and vulnerable persons.
• AVIQ (Agence pour une Vie de Qualité)coreOthersWalloon agency responsible for quality of life of seniors in approved establishments. AVIQ ensures compliance with standards, manages authorization and subsidy processes, provides funding for infrastructure, and oversees quality improvement initiatives in retirement homes and care facilities.
• MRS 'Le Thines' and MRS 'Le Parc' and other external care facilitiesminorOthersExternal nursing homes where CPAS beneficiaries who cannot be accommodated locally are hosted. Currently 22 active files with 5 beneficiaries at 'Le Thines' and 6 at 'Le Parc', others at facilities like 'Le Progrès', 'Le Lothier', 'Villa 34'.
• Exception, La Cordée, and ISBW servicescoreStrategic or Co-development PartnerExternal services collaborating with Résidence Samiette for 2 studios designated to host persons with disabilities for up to 3 years. Partnership enables transition support for disabled individuals with external specialized services.
• External nursing and care servicesminorOthersResidents of Nos Doubleûs service residence must call upon external services for any medical care and nursing needs. Partnership provides access to home nursing services.
• FEAD (Fonds européen d'aide aux plus démunis) - European Fund for Aid to the Most DeprivedcoreOthersCPAS de Nivelles is a partner in the European FEAD program for food aid distribution. Beneficiaries meeting income criteria (poverty threshold) and residing in Nivelles can receive food aid. Two conditions only: residence in Nivelles and income at poverty level.
• Local healthcare and social care coordination networksmoderateStrategic or Co-development PartnerSSM Tandem team participates in local and regional care coordination networks. Collaborates with AVIQ regarding adults and children with psychopathological disorders associated with mental disability. Engaged in institutional consultation work around patients.
• Guichet social de la Ville de NivellescoreOthersSocial gateway operated in coordination with City of Nivelles. Provides information and referral services to citizens. Joint messaging on assistance programs including COVID-19 support and mask production initiatives.

Scale indicators7 records

Recent moves7 records

Expansion highlights3 records

Broad incumbents

• Armonea: Largest private nursing home and senior care operator in Belgium, providing residential and assisted living services comparable to CPAS's Nos Tayons and Résidence Samiette. Comparable business model in elder care but operates as a for-profit incumbent across multiple locations.
• Senior Living Group (Colisée): European senior care operator with Belgian presence offering nursing homes, assisted living, and home care services. Comparable in elder care service portfolio and geography.
• Korian: Major European nursing home and senior care group operating across Belgium, France, Germany, and other countries. Comparable in providing residential, assisted living, and home care services for the elderly but at international scale and as a listed company.
• Orpea: European leader in dependency care (nursing homes, assisted living, home care) operating in Belgium. Directly comparable in nursing home and assisted living operations, though commercially scaled and listed.

Direct peers

• CPAS de Charleroi: Walloon CPAS serving an urban commune with similar social welfare, housing, and nursing home operations. Direct peer in scale, governance structure, and service portfolio.
• CPAS de Bruxelles (Centre Public d'Action Sociale de Bruxelles): Largest Belgian CPAS in the Brussels-Capital Region, providing the same statutory social welfare, integration income, and elder care services under identical federal legislation. Closest functional equivalent in terms of mandate, governance model, and service breadth.
• CPAS de Mons: Walloon CPAS offering parallel social welfare, nursing home, and senior housing services. Same 1976 federal mandate, AVIQ oversight, and Walloon Region funding structure.
• CPAS de Namur: Walloon regional capital CPAS operating identical statutory functions. Directly comparable peer in service mix, regional regulatory environment (AVIQ), and demographic profile.
• CPAS de Liège: Walloon CPAS operating under the same 1976 organic law, providing comparable social aid, housing, and elder care services. Same legal framework, regional funding dynamics, and demographic profile (Wallonia).

Others

• AVIQ (Agence pour une Vie de Qualité): Walloon regulatory agency that oversees, funds, and authorizes elder care facilities including CPAS de Nivelles's Nos Tayons. Not a competitor but a key counterpart that defines the regulatory and subsidy framework within which CPAS operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CPAS De Nivelles