DIREKTE Service Management

What DIREKTE Service Management does

DIREKTE Service Management GmbH is a Stuttgart-based, wholly-owned subsidiary of the Stuttgarter Versicherungsgruppe that operates exclusively as a captive internal service center for the insurance group. The entity delivers two core services: inbound telephony (information and advisory calls handled Monday to Friday, 8:00-20:00) and written communication processing (correspondence and document handling) for the customers and business partners of Stuttgarter Lebensversicherung a.G., Stuttgarter Versicherung AG, and DIREKTE LEBEN Versicherung AG. It exclusively distributes the parent group's insurance products and channels customers through meine.stuttgarter.de and partners through the Stuttgarter extranet.

The underlying technology is described as standard web analytics and contact management systems for telephony and written customer communication; no proprietary platforms, AI/ML components, APIs, or SDKs are disclosed. The company is registered as a private GmbH (Amtsgericht Stuttgart HRB 738865), holds a Vermittlerregister registration (D-AS5Z-DSCHX-38) with a § 34d Abs. 7 GewO exemption supervised by IHK Stuttgart, and is GDPR-compliant with SSL encryption on its web properties. Leadership comprises Managing Directors Uwe Braun, Felix Georgi, and Tim Lerner, with Carsten Rock as Deputy Managing Director; the company employs 101-250 staff and is actively recruiting.

The business model is a managed-services / cost-center arrangement: DIREKTE Service Management does not sell its services on an external market, does not disclose pricing, and does not generate third-party revenue. All volume is sourced from the parent insurance group, making the entity's economics entirely a function of the parent's customer-service workload, headcount allocation, and intra-group transfer pricing. Distribution is domestic only (Baden-Württemberg), with no disclosed geographic expansion, new verticals, or external customers.

Name

DIREKTE Service Management

Legal name

DIREKTE Service Management GmbH

Website

https://direkte-service.de

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

DIREKTE Service Management GmbH is a Stuttgart-based, wholly-owned captive service center of Stuttgarter Versicherungsgruppe, handling inbound telephony and written customer communications exclusively for the parent group's insurance policyholders and business partners in Baden-Württemberg, Germany.

Ownership category

akta.pro rank

Product category

Insurance Customer Service Operations

NAICS

Administrative Management and General Management Consulting Services (541611)

SIC

Services-Management Services (8741)

akta.pro primary industry

Captive Insurance Advisory & Management (FSAEADAF)

akta.pro secondary industry

Vendor/Subcontractor & SLA Management (BPABAAAJ)

Keywords

• Insurance customer service
• Inbound telephony services
• Written communication processing
• Insurance administration services
• Captive service center

Headquarters

HQ city

Stuttgart

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Customer Service Operations: As an internal service provider, the company generates revenue through cost-center operations supporting the Stuttgarter Versicherungsgruppe. Revenue is derived from providing inbound telephony, information services, and written customer communication for the insurance group's policyholders and business partners.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

DIREKTE Service Management GmbH operates as a captive internal service provider for the Stuttgarter Versicherungsgruppe, delivering inbound telephony for customer information and consultation, and processing written communication with the insurance group's customers and business partners. The company exclusively distributes insurance products from Stuttgarter Versicherungsgruppe subsidiaries (Stuttgarter Lebensversicherung a.G., Stuttgarter Versicherung AG, and DIREKTE LEBEN Versicherung AG).

Product overview

DIREKTE Service Management GmbH operates as an internal service provider for the Stuttgarter Versicherungsgruppe, offering two core services: an inbound telephony service for telephone information and consultation, and written communication processing for customers and business partners. The company exclusively sells insurance products from Stuttgarter Versicherungsgruppe subsidiaries (Stuttgarter Lebensversicherung a.G., Stuttgarter Versicherung AG, and DIREKTE LEBEN Versicherung AG). The service model emphasizes fast and personal customer service.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Telephony Service (Inbound-Telefonie) Telephone information and consultation service handling inbound calls for customers and business partners of the Stuttgarter Versicherungsgruppe. Operating hours are Monday to Friday 8:00 to 20:00.
• Written Communication Processing (Schriftliche Kommunikationsbearbeitung) Processing of written communication with customers and business partners of the Stuttgarter Versicherungsgruppe, handling correspondence and document management.
• Stuttgarter Versicherungsgruppe Insurance Products Exclusive distribution of insurance products from Stuttgarter Versicherungsgruppe subsidiaries, including Stuttgarter Lebensversicherung a.G., Stuttgarter Versicherung AG, and DIREKTE LEBEN Versicherung AG.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• Stuttgarter VersicherungsgruppecoreStrategic or Co-development PartnerDIREKTE Service Management GmbH is a wholly-owned subsidiary and internal service provider for the Stuttgarter Versicherungsgruppe. The company provides inbound telephony and written customer communication services exclusively for the insurance group's customers and business partners. Parent companies include Stuttgarter Lebensversicherung a.G., Stuttgarter Versicherung AG, and DIREKTE LEBEN Versicherung AG.
• Versicherungsombudsmann e.V.minorOthersDIREKTE Service Management GmbH participates in the out-of-court dispute resolution procedure of the Insurance Ombudsman. Customers can contact Versicherungsombudsmann e.V. at Postfach 08 06 32, 10006 Berlin for complaints, free of charge.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Direct peers

• Majorel (TELUS International): International BPO with a dedicated insurance vertical offering inbound customer service, policy administration support, and correspondence handling — the closest external-market equivalent to DIREKTE's service portfolio.
• Concentrix: Global BPO with a large insurance customer-experience vertical, operating inbound contact centers and customer correspondence processing for major insurers — directly analogous to the captive service-center model DIREKTE runs for Stuttgarter Versicherungsgruppe.
• Sitel Group / Foundever: Global CX/BPO with strong insurance vertical offering inbound voice, claims support, and written customer communications — an external-market counterpart to the captive telephony and correspondence services DIREKTE provides internally.
• Arvato Financial Solutions: Bertelsmann-owned German BPO serving financial-services and insurance clients with customer communication, back-office processing, and contact-center services; geographically comparable (DACH-based) and offers the same in-/outbound telephony plus written correspondence stack.
• Teleperformance: One of the world's largest customer-experience BPOs with a substantial insurance client base, providing inbound telephony, claims support, and written customer communications — the same core product mix DIREKTE delivers, but to multiple external insurance clients.

Regional players

• Versicherungskammer Bayern: Bavarian public-law insurance group operating in-house customer service and intermediary distribution for its insurance entities, comparable to DIREKTE's role but operating in a different German region (Bavaria vs. Baden-Württemberg).

Broad incumbents

• Talanx AG: German insurance group (HDI parent) operating in-house customer-service and intermediary functions for its life, P&C, and specialty insurance carriers — a comparable captive-operating insurance group structure.
• HUK-COBURG: Large German mutual insurance group that operates its own in-house customer-service and intermediary service operations, structurally similar to the captive service-center model DIREKTE plays for Stuttgarter Versicherungsgruppe.
• Allianz Managed Operations & Services SE: Allianz Group's captive shared-services and customer-operations entity, providing contact-center and back-office services to Allianz's insurance entities across multiple markets — a broader-incumbent analog of DIREKTE's captive role within Stuttgarter Versicherungsgruppe.

Emerging players

• Transcom: European-headquartered CX outsourcer with insurance as a core vertical, delivering inbound customer service and correspondence management for insurance clients — comparable service mix, though more focused on external clients than DIREKTE's captive mandate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/direkte-service-management-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIREKTE Service Management