What Westbank Community Health and Care does

Westbank Community Health and Care is a Devon-based registered charity and company limited by guarantee (Charity No. 1119541; Company No. 06243811), founded in 1986 as the Westbank League of Friends and restructured into its current form in 2007. Headquartered at a purpose-built Healthy Living Centre in Exminster, the organisation delivers community health, wellbeing, and social-care services across 24 Devon locations, employing 132 staff and supported by an award-winning volunteer network that received the Queen's Award for Voluntary Service in 2021.

Its service portfolio spans four primary verticals: unpaid carer support (Devon Carers jointly commissioned by Devon County Council and NHS Devon Clinical Commissioning Group, Devon Parent Carers, Young Carers — with the latter transferring to Devon County Council from April 2026); community health and fitness (Health Walks with 12,000 annual places, GymClusive inclusive gym, general gym and rehabilitation, Healthier Devon Type 2 Diabetes Prevention); community support and transport (Patient Transport, Neighbourhood Friends, Day Care Service, Community Larder, Social Activities); and food/skills education (Community Cookery School, Baby Weaning Workshop at £40 per two sessions). In 2024/2025, Westbank reports supporting 38,000 people across Devon.

The business model combines government commissioning (Care Act 2014 framework for Devon Carers), unrestricted individual and corporate donations, weekly community lottery partnerships (Teignbridge and Exeter Lotteries at £1 per ticket, 50p-in-the-pound to Westbank), retail affiliate income (EasyFundraising, GiveAsYouLive, Co-op), modest paid service fees, and gifts in Wills. The organisation has no disclosed parent company, no VC/PE backing, and operates without significant proprietary technology — relying on its community footprint, referral pathways, and volunteer base as the core delivery infrastructure.

Name

Westbank Community Health and Care

Legal name

Westbank Community Health and Care

Website

https://westbank.org.uk

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Westbank Community Health and Care is a Devon-based registered charity (founded 1986) delivering commissioned community health, wellbeing, and unpaid carer services across 24 Devon locations, funded primarily by NHS/Local Authority commissioning, donations, and community lotteries.

Ownership category

akta.pro rank

Product category

Community Health and Social Care Services

NAICS

Other Individual and Family Services (62419), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Community health services
• Carer support
• Health and wellbeing programmes
• Patient transport services
• Community exercise programmes

Headquarters

HQ city

Exminster

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: The organisation relies heavily on donations from individuals, community fundraising events, and specific fundraising campaigns such as the Westbank Wanderers Fundraiser. Donation tiers include £4, £5, £10, and £20 amounts for specific services.
2. Community Lotteries: Weekly lottery partnerships with Teignbridge Lottery for Communities and Exeter Lottery for Communities. Tickets cost £1 each with weekly draws offering prizes up to £25,000. 60% of ticket sales go to good causes (50% to Westbank + 10% central fund).
3. Retail Affiliate Programmes: Partnership with EasyFundraising (7,000+ brands) and GiveAsYouLive (6,000+ retailers) to generate free donations from online shopping. Also partnered with Co-op for local shopping donations.
4. Service Fees: Some services such as Community Cookery School courses (£40 for two workshops) and Baby Weaning workshops (£40 for two sessions) charge modest fees to cover costs while remaining accessible to the community.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Westbank Community Health and Care is a Devon-based registered charity that delivers community health and care services, including support for unpaid carers (Devon Carers, Devon Parent Carers, Young Carers), Health Walks across 24 locations, inclusive gym and fitness programmes (GymClusive), the Community Cookery School, Patient Transport, Neighbourhood Friends, Day Care Service, and Healthier Devon Type 2 Diabetes Prevention. Services are delivered primarily free of charge to residents of Devon, funded through donations, fundraising, community lotteries, and statutory commissioning from Devon County Council and NHS Devon Clinical Commissioning Group.

Product overview

Westbank Community Health and Care operates as a multi-service community health and social care charity based in Devon, offering a portfolio of distinct services rather than a unified software product. The core offerings include Devon Carers (unpaid carer support), Devon Parent Carers, Health Walks (12,000 places across 24 locations), GymClusive (inclusive gym), general fitness/rehabilitation services, The Community Cookery School (healthy cooking education), Patient Transport services, Neighbourhood Friends (hospital admission avoidance), Day Care Services, Social Activities groups, Community Larder, Coffee on the Corner, Healthier Devon Type 2 Diabetes Prevention, Baby Weaning Workshops, and Holiday Club childcare. These services are delivered through a combination of professional staff (132 employees) and volunteer-led programs, with most services commissioned by Devon County Council and NHS Devon Clinical Commissioning Group.

Differentiator

Problem solved

Functional benefit

Brands

• GymClusive: An inclusive community gym offering a variety of ways to exercise for disabled people, those with long-term health conditions or injuries and those with reduced mobility.

Products and services

• Devon Carers Free support service for unpaid carers providing assessments, support planning, and a range of carers support services under the Care Act 2014. Commissioned jointly by Devon County Council and NHS Devon Clinical Commissioning Group.
• Devon Parent Carers Service for parent carers of children and young people (under 18) who have special educational needs, a disability, long-term illness, or additional needs.
• Health Walks Community health walks across 24 locations in Devon offering 12,000 walk places. Walks range from Level 1 (up to 30 minutes) to Level 3 (60-90 minutes), led by trained Volunteer Walk Leaders.
• GymClusive Inclusive community gym designed for disabled people, those with long-term health conditions or injuries, and those with reduced mobility.
• Gym, Exercise Classes and Rehabilitation Fitness programmes including gym access and exercise classes to help people stay fit and healthy.
• The Community Cookery School Purpose-built teaching kitchen offering courses for cooking knowledge, skills and confidence while learning to create healthy, cost-effective meals.
• Patient Transport Transport service enabling people to attend healthcare appointments and exercise/rehabilitation classes. Supported over 3,300 referrals.
• Neighbourhood Friends Flexible and responsive support service focused on avoiding hospital admissions and reducing hospital stays. Awarded Queen's Award for Voluntary Service 2021.
• Day Care Service Day care service offering planned activities, two-course freshly cooked lunch, and refreshments in a lively and friendly environment. Available Wednesdays, Thursdays, and Fridays 10:30am to 2:30pm.
• Healthier Devon Type 2 Diabetes Prevention Diabetes prevention service helping people reduce their risk of developing Type 2 diabetes.
• Baby Weaning Workshop Two-session workshop for parents/carers of babies aged 3-9 months covering weaning basics, cookery sessions making purees and finger foods, led by qualified nutritionist Emma (BSc RNutr). Priced at £40 for both sessions.
• Community Larder Community food support service.
• Coffee on the Corner Community social support service.
• Social Activities Wide variety of social activity groups in the local community.
• Holiday Club Childcare service open Monday to Friday during all school holidays (excluding Christmas/New Year and Bank Holidays) for children aged 3 to 11 years.

Quantifiable outcome

• 38,000 people supported across Devon in 2024/2025
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

Twelve partnerships are on record, tiered core, major, supporting and minor.

• Devon County CouncilcoreStrategic or Co-development PartnerJoint commissioner of Devon Carers service alongside NHS Devon Clinical Commissioning Group. Devon County Council provides statutory funding for carer support services across Devon under the Care Act 2014 framework.
• NHS Devon Clinical Commissioning GroupcoreStrategic or Co-development PartnerJoint commissioner of Devon Carers service alongside Devon County Council. Provides NHS funding for healthcare-related carer support services across Devon.
• Devon Partnership NHS TrustmajorStrategic or Co-development PartnerJoint initiative with Devon Carers at Westbank to launch Wellbeing Gift Box initiative for Devon unpaid carers during Carers' Week (8th-14th June 2026). Supported through funding from Open Up, the Trust's charity.
• Teignbridge Lottery for CommunitiesmajorGTM or Marketing PartnerWeekly community lottery partnership enabling players to support Westbank while winning prizes up to £25,000. Westbank receives 50% of ticket sales (plus 10% to central fund) from tickets designated to Westbank.
• Exeter Lottery for CommunitiesmajorGTM or Marketing PartnerWeekly community lottery partnership enabling Exeter residents to support Westbank while winning prizes up to £25,000. Westbank receives 50% of ticket sales designated to the charity.
• EasyFundraisingsupportingGTM or Marketing PartnerOnline retail donation platform with 7,000+ brands. Shoppers select Westbank as their charity and a portion of purchases is donated at no cost to the shopper.
• GiveAsYouLivesupportingGTM or Marketing PartnerOnline retail donation platform with 6,000+ retailers including M&S, John Lewis, Argos, Sainsburys, Tesco, Booking.com and Trainline. Donations of 0.5% to 4% of purchase price are made to Westbank.
• Co-opsupportingGTM or Marketing PartnerLocal partnership where Co-op shoppers can generate free donations for Westbank through the Co-op's community funding programme.
• Coastal RecyclingminorOthersLocal waste management and recycling company that donated soil improver to help Westbank grow its Community Allotment.
• Charity ChallengesupportingGTM or Marketing PartnerCharity challenge events platform for fundraising. Westbank is a selected charity for participants undertaking walking, trekking, and cycling events.
• ULTRA ChallengesupportingGTM or Marketing PartnerUltra challenge events platform. Participants can select Westbank as their charity for extreme walking and trekking challenges across the UK.
• Discover AdventuresupportingGTM or Marketing PartnerAdventure challenge events platform offering charity walking, trekking, and cycling events. Westbank can be selected as the beneficiary charity.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Carers UK: National membership charity advocating for and supporting unpaid carers through policy work, information, and employer engagement. Directly comparable to Westbank's carer support focus (Devon Carers, Devon Parent Carers, Young Carers), though Carers UK operates at advocacy/policy level rather than direct service delivery.
• Together for Short Lives: UK charity supporting children with life-limiting conditions and their families, providing family services, information, and respite. Directly comparable to Westbank's family/carer support model including Devon Parent Carers and young carer support services.
• Royal Voluntary Service: National charity running volunteer-led community health and social care services for older people, including hospital volunteer programmes and community-based support. Comparable to Westbank's multi-service volunteer-driven model spanning transport, social activities, and day care.
• Contact: UK charity for families with disabled children, offering support, information, and parent carer programmes. Closely comparable to Westbank's Devon Parent Carers service for parents of children with SEND, long-term illness, or additional needs.
• Independent Age: UK charity providing advice, information, and direct support services for older people and their carers. Comparable to Westbank's elderly support and carer services with a similar multi-service community-based delivery model.
• Carers Trust: UK-wide network of independent local carer support charities providing assessments, information, and breaks for unpaid carers. Directly comparable to Westbank's Devon Carers service, with the same Care Act 2014 commissioning model and similar local-authority-funded service structure.

Broad incumbents

• Age UK: Largest UK charity for older people, operating through a national brand and local Age UK branches delivering information, advice, day services, and community support. Overlaps substantially with Westbank's elderly-focused services (Day Care, Health Walks, Community Cookery School) but operates at much greater scale.
• Mind: National mental health charity operating local Mind associations delivering community-based support, peer groups, and wellbeing services. Comparable to Westbank's mental health and wellbeing focus (social activities, Health Walks, community groups) but specialized in mental rather than broader community health.
• British Red Cross: Major UK charity providing emergency response, refugee support, and community health services including patient transport and independent living support. Overlaps with Westbank's Patient Transport and Neighbourhood Friends services but at national scale with broader humanitarian remit.
• St John Ambulance: National volunteer-led health charity providing first aid, community response, and volunteer health programmes. Comparable to Westbank's volunteer-driven community health model and Patient Transport service, with overlapping volunteer infrastructure but a clinical first-aid focus.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/WestbankDevon
• YouTubeyoutube.com/channel/UC0Z26-WjRGcW1EzGzzMjjDQ
• Facebookfacebook.com/westbankdevonuk
• Instagraminstagram.com/westbankdevon

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westbank Community Health and Care