What Redogan does

REDOGAN s.r.o. is a Czech Republic-based B2B services company headquartered in Šumperk, operating since 2012 as the local subsidiary of VNS INVEST Ltd. The firm delivers five integrated service lines to business clients across the Czech Republic: active (outbound) telemarketing covering customer acquisition, retention, appointment setting, surveys, and database updates; passive (inbound) telemarketing providing 24/7 customer support, information lines, order capture, and technical support with a stated 95% answer rate within 20 seconds; multi-stage debt collection spanning pre-collection, soft collection, out-of-court, and judicial stages; payment services that automate invoice generation, reconciliation, and integration with collection workflows; and virtual assistant services for administrative, scheduling, correspondence, and back-office tasks.

Service delivery is enabled by an in-house proprietary information system with automated workflow management that is configurable to client-specific requirements and links the telemarketing, payment, and debt collection operations. The firm employs 11-50 staff and pursues a sales-led go-to-market through direct outreach, business manager consultations, and client referrals, supported by a client login portal for case management. Revenue is generated primarily through professional services fees (telemarketing and debt collection), managed services contracts (payment servicing), and usage-based billing (virtual assistant), with pricing customized to each client's combination of services. The customer base spans Chambers of Commerce, telecom operators, energy companies, pharmaceutical firms, software companies, parcel/delivery services, ISPs, and wholesale/retail businesses, indicating a horizontal B2B segmentation approach within a single-country operating footprint.

Name

Redogan

Legal name

REDOGAN s.r.o.

Website

https://redogan.cz

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

REDOGAN s.r.o. is a Czech B2B services firm offering active and passive telemarketing, multi-stage debt collection, payment servicing, and virtual assistant support to enterprise and SME clients across multiple verticals, delivered through an in-house proprietary workflow information system.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (Telemarketing & Debt Collection)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Miscellaneous Business Services (7380)

akta.pro primary industry

Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

akta.pro secondary industries

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA), Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN), Invoicing, Billing & Accounts Receivable Automation (FSAGAJAC)

Keywords

• Business process outsourcing
• Telemarketing services
• Debt collection services
• Payment servicing
• Virtual assistant services

Headquarters

HQ city

Sumperk

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Active Telemarketing Services: Outbound telemarketing services including new customer acquisition, appointment scheduling for sales representatives, sales of goods and services, welcome calls, follow-up calls, retention calls, surveys, database updates, and mystery shopping calls. Revenue generated through service fees for outbound calling campaigns.
2. Passive Telemarketing Services: Inbound call center services including information lines, customer service lines, order lines, competition lines, loyalty club management, technical support, and availability checking. Services available 24/7 with 95% of calls answered within 20 seconds.
3. Debt Collection Services: Multi-stage debt collection including pre-collection reminders, soft collection, middle collection (out-of-court), and hard collection (judicial). Services include debtor location, collection stamp provision, and process customization.
4. Payment Services: Automated payment monitoring, invoice generation, and integration with collection processes for non-paying customers. Manages entire customer portfolio including back-office correspondence.
5. Virtual Assistant Services: Virtual secretary services handling client management, appointment scheduling, message forwarding, correspondence, and back-office tasks. Billed based on actual time spent working.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

REDOGAN s.r.o. provides outsourced B2B services including active (outbound) and passive (inbound) telemarketing, multi-stage debt collection, automated payment servicing, and virtual assistant support. Services are delivered to business clients through a proprietary in-house information system with automated workflow management and a dedicated client portal for case handling.

Product overview

Redogan operates as a service company offering five core telemarketing and debt collection services. Their portfolio includes Aktivní telemarketing (outbound sales, appointment setting, retention), Pasivní telemarketing (inbound customer service, information lines), Inkaso pohledávek (debt collection from pre-collection to judicial proceedings), Platební servis (automated payment monitoring and invoice management), and Virtuální asistentka (virtual secretary services). These services are delivered through the company's proprietary information system with automated workflow capabilities, which enables efficient process management and integrates telemarketing services with debt collection operations. The company was founded in 2012 and operates from Šumperk, Czech Republic.

Differentiator

Problem solved

Functional benefit

Products and services

• Active Telemarketing (Aktivní telemarketing) Outbound telemarketing service covering new customer acquisition, retention, appointment scheduling for sales representatives, product/service sales, welcome calls, follow-up calls, surveys, database updates, and mystery shopping calls for B2B clients.
• Passive Telemarketing (Pasivní telemarketing) Inbound call handling service providing 24/7 availability for information lines, customer service lines, order lines, competition lines, loyalty club management, technical support, and availability verification; 95% of calls answered within 20 seconds, delivered to B2B clients.
• Debt Collection (Inkaso pohledávek) Multi-stage B2B debt collection service covering active contact acquisition, pre-collection reminders, soft collection, out-of-court (middle) collection, and judicial (hard) collection, including debtor location services and collection stamp provision; typical onboarding within 24 hours of data handover, with claimed 30% improvement in payment discipline.
• Payment Service (Platební servis) Automated payment monitoring service operated under the client's name; handles invoice sending, automatic payment reconciliation, and immediate activation of the collection process for non-payers, including full back-office correspondence management of the client's customer portfolio.
• Virtual Assistant (Virtuální asistentka) Professional virtual secretary service for businesses handling client management, appointment scheduling, message forwarding, correspondence sending, and back-office tasks, billed on a pay-as-you-go basis at a fraction of the cost of a traditional in-house secretary.

Quantifiable outcome

• Up to 30% improvement in payment discipline through implementation of collection stamp
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Atento: Large CRM and BPO provider with significant European and Latin American operations, offering customer service, sales, and collections outsourcing. Comparable in the multi-line BPO service model (sales, service, collections) and in serving similar enterprise verticals.
• TTEC: Global CX technology and services company providing customer care, sales, and digital solutions across multiple industries. Comparable in telemarketing and customer service delivery, with a comparable mix of enterprise verticals (telecom, financial services, retail).
• Teleperformance: World's largest customer experience management and outsourced contact-center operator, providing inbound/outbound telemarketing, customer service and collections across many languages and geographies. Directly comparable to Redogan's core telemarketing and customer-service lines, but at global scale and with a much broader portfolio.
• Foundever (formerly Sitel Group / SITEL): Global customer experience and contact-center operator offering inbound/outbound support, sales, and back-office services to enterprise clients across Europe and worldwide. Comparable to Redogan in core service lines (telemarketing, customer service, admin support), but with much larger footprint and multilingual delivery.
• Concentrix: Global CX and BPO operator (post-Webhelp merger) offering customer service, sales, collections, and digital CX solutions to enterprise clients. Overlaps directly with Redogan's telemarketing, collections and payment-service value proposition but at significantly larger scale and with broader capabilities.
• Majorel (now TELUS International): Global digital customer experience provider with strong European presence, offering contact center, sales, and back-office solutions. Direct overlap with Redogan's outbound/inbound telemarketing and customer-service offerings, operating from a similar cost-quality positioning in Central and Eastern Europe.

Direct peers

• Transcom: European-headquartered customer experience and contact-center specialist operating in many European languages, including Central European markets. Most directly comparable in service mix and regional positioning to Redogan's telemarketing and customer-care services.

Regional players

• Profi Credit Czech: Czech consumer-credit provider that operates in-house debt collection and customer communication functions and is part of the same local compliance and labor environment as Redogan's debt-collection and telemarketing services.
• M.B.A. Finance: Czech provider of debt collection, receivables management and related BPO services. Closest regional peer to Redogan's debt collection and payment-services lines, competing in the same Czech market and customer base.
• ABM (Agentura B.M. / Call Center City): Czech contact-center and telemarketing outsourcer providing inbound/outbound call services, customer support, and back-office administration to European clients. Direct regional peer in the Czech telemarketing and customer-service outsourcing market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/redogan-s-r-o-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Redogan