Facex Consulting Group

What Facex Consulting Group does

Facex Consulting Group is a privately held Panamanian-headquartered management and operations consulting firm operating across six Latin American countries (Panama, Peru, Ecuador, Colombia, Venezuela, and Dominican Republic) with a workforce of 51-100 employees. Founded in 1991, the firm has completed more than 300 projects for over 250 clients over three decades, serving enterprise and government customers in energy and hydrocarbons, petrochemicals, government and infrastructure, calibration and testing laboratories, manufacturing, financial services, and telecommunications. The CEO is Freddy Otero and the Country Manager for Panama is Carmen Alcalá Mundaray; the company operates under the Facex International Holding Inc. parent entity.

The firm delivers four core service lines: EOP (Strategy, Organization and People), PMS (Processes, Excellence Models and Management Systems), EMO (Engineering, Maintenance and Industrial Operations), and PIT (Project Management and Information Technology). These are supported by two sub-brand centers — FacexEducation (ISO 21001:2018-certified corporate training) and FacexExcellence (process modeling, optimization, and automation using BPM, BPMN standard, and BPMS tools) — and a proprietary integrated management system called SIGEX (Sistema Integrado de Gestión de Excelencia) that is standardized across all subsidiaries. In 2023, the firm obtained four ISO certifications (9001, 14001, 45001, 21001), becoming the first Panamanian firm certified under ISO 21001.

The business model combines project-based lump-sum consulting, deliverable-based pricing, hours-based engagements, and fixed-monthly outsourcing — all with complimentary upfront scoping and estimation. The go-to-market is field-based enterprise consulting supported by a network of more than ten strategic alliances spanning certification, IT, energy management, financial facilitation, and process automation. The firm integrates with SAP, AWS, Genesys Cloud, and BPMS platforms to deliver IT and process transformation work, and has applied the ISO/IEC 17025 laboratory accreditation methodology across more than 20 client laboratories in multiple countries. Revenue is not disclosed.

Name

Facex Consulting Group

Legal name

Facex International Holding Inc.

Website

https://facex.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Facex Consulting Group is a Panamanian-headquartered management consulting firm delivering process excellence, ISO certification support, and operational transformation across six Latin American countries, serving energy, government, and industrial enterprise clients with 250+ engagements over 30 years.

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Management Consulting Services (54161), Human Resources Consulting Services (541612), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), People Analytics, Assessment & Psychometrics Consulting (BPAHAGAH)

Keywords

• Management consulting services
• ISO certification consulting
• Business process optimization
• Organizational strategy consulting
• Quality management systems

Headquarters

HQ city

Ciudad De Panamá

HQ country

Panama

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Consulting Services - Project-Based (Suma Global): Lump sum pricing for complete solutions or projects, with scope definition and roadmap at no cost, invoicing by project milestones
2. Consulting Services - Products/Deliverables: Pricing by consulting products or deliverables with product characterization at no cost, invoicing upon completion
3. Consulting Services - Hours/Man-Hours: Hourly-based consulting services with estimation of hours and profiles at no cost, invoicing by actual hours executed
4. Outsourcing Services: Resource assignment by time with profiles and time estimation at no cost, invoicing at fixed monthly agreed amount

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Facex Consulting Group is a Latin American management consulting firm that delivers strategic, organizational, process, and IT consulting services to enterprise and government clients. Its core practice areas are EOP (Strategy, Organization and People), PMS (Processes, Excellence Models and Management Systems), EMO (Engineering, Maintenance and Industrial Operations), and PIT (Project Management and IT), supported by an ISO 21001:2018-certified training center and a BPM/BPMN/BPMS-based process excellence center. The firm sells these services through project-based, deliverable-based, hourly, and outsourcing engagement models across six Latin American countries.

Product overview

FACEX Consulting Group is a specialized consulting firm offering four interconnected core service lines: EOP (Strategy, Organization and People), PMS (Processes, Excellence Models and Management Systems), EMO (Engineering, Maintenance and Industrial Operations), and PIT (Project Management and IT). These services are supported by two specialized sub-brands: FACEX Education for training and talent development, and FACEX Excellence for process optimization using BPM/BPMN/BPMS technologies. The company operates across Latin America with offices in Panama, Colombia, Peru, Ecuador, Venezuela, and Dominican Republic.

Differentiator

Problem solved

Functional benefit

Brands

• FacexEducation: Training Center specialized in corporate human talent development, certified under ISO 21001:2018
• FacexExcellence
• SIGEX
• FACEX PMO

Products and services

• EOP - Strategy, Organization and People (Estrategia, Organización y Personas) Consulting services for strategic planning, organizational analysis, job design aligned to business processes, human resource rationalization, change management, and organizational planning for enterprise clients.
• PMS - Processes, Excellence Models and Management Systems (Procesos, Modelos y Sistemas de Gestión) Business process transformation toward operational excellence, organizational structure alignment to business processes, and development and implementation of management models and systems based on international ISO standards and world-class approaches (BPM, BPMN, BPMS, Malcolm Baldrige, EFQM, Lean Six Sigma, Shingo Model).
• EMO - Engineering, Maintenance and Industrial Operations (Ingeniería, Mantenimiento y Operaciones Industriales) Technical assistance services for engineering product development, maintenance, and industrial operations with emphasis on design, planning, documentation, and application of solutions for process optimization and operational excellence in industrial environments.
• PIT - Project Management and IT (Gestión de Proyectos y Tecnología de la Información) Project development in strategic alliances with specialized approach, covering IT solutions development, IT management implementation based on ISO 20000, ISO 23301, ISO 27001, ITIL, and COBIT standards, and SAP/cloud implementations (AWS, Genesys Cloud, BPMS).
• FACEX Education - Training Center (Centro de Formación) Specialized training center for corporate human talent development, certified under ISO 21001:2018 for Educational Organizations Management Systems, offering advanced learning methodologies with high-quality pedagogical standards in both in-person and virtual formats.
• FACEX Excellence - Process Excellence Center (Centro de Excelencia) Process Excellence Center focused on driving business growth through application of BPM (Business Process Management), BPMN (Business Process Model and Notation), and BPMS (Business Process Management Suites) approaches, methodologies, and technologies for process modeling, optimization, and automation.

Quantifiable outcome

• 29.59% cost savings achieved for MEF Panama OIRH resizing project
• +3 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ISO SUREcoreImplementation/ SI/ Consulting PartnerInspections, audits, and certifications partner operating in Panama and Peru. Ensures quality, reliability, and compliance for client organizations through certification services.
• Lamor PeruminorStrategic or Co-development PartnerGlobal environmental services partner committed to environmental protection. Provides local solutions to global environmental issues for a cleaner future.
• MPMcoreImplementation/ SI/ Consulting PartnerExecution of multidisciplinary projects, major maintenance and specialized welding services on pressure vessels in Oil, Petrochemical, and Gas sectors during plant shutdowns and emergency works. Operating in Venezuela and Peru.
• Creation GardenminorChannel Partner/ Reseller/ DistributorTraining course provider that enhances skills and knowledge for professional growth and improved quality of life through educational offerings.
• NetReady SolutionscoreTechnology or IntegrationInformation Technology Services expert since 2001. Optimizes resources, minimizes risks, and maximizes benefits for clients through IT solutions and integration.
• Welding Fabrications GroupminorImplementation/ SI/ Consulting PartnerOil well management and maintenance services in Venezuela, optimizing production and ensuring safe operations.
• PROCEXSAminorChannel Partner/ Reseller/ DistributorIndustrial product supply partner providing quality and variety to empower and maintain client operations.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• DNV: Global assurance and risk management firm with strong oil & gas and Latin American presence. Overlaps with Facex on management system certifications (ISO 9001/14001/45001), process excellence, and energy sector advisory.
• SGS: Global leader in testing, inspection, and certification with major Latin American operations. Directly comparable to Facex on ISO 9001/14001/45001 certification support, quality management consulting, and laboratory accreditation work for industrial clients.
• TÜV SÜD: International certification body and management systems consultancy. Comparable to Facex on ISO implementation, process certification, and operational excellence projects for industrial and government clients.
• Bureau Veritas: Global TIC (testing, inspection, certification) company with deep Latin American operations serving oil & gas, government, and manufacturing sectors. Competes directly with Facex on ISO certification, quality systems, and HSE consulting mandates.

Broad incumbents

• PwC: Big Four firm with strong Latin American presence and dedicated risk assurance, management systems, and operational consulting practices. Overlaps with Facex on quality management, ISO certification support, and enterprise transformation work.
• McKinsey & Company: Top-tier global strategy consulting firm with Latin American offices serving energy, government, and financial services clients. Competes with Facex on large-scale transformation and organizational consulting mandates but at significantly higher price points.
• KPMG: Big Four firm with deep Latin American footprint and practices in management consulting, risk, and compliance. Overlaps with Facex on quality and operational excellence mandates, ISO advisory, and large enterprise transformation.
• EY: Big Four firm offering consulting, assurance, and advisory services across Latin America. Competes with Facex on process improvement, ISO implementation, and operational excellence projects, particularly in energy and government verticals.
• Deloitte: Global Big Four consulting firm with extensive Latin American operations and large management consulting, ISO/quality, and SAP practices. Competes with Facex on enterprise process, risk, and management system engagements but operates at vastly greater scale and breadth.
• Accenture: Global consulting and technology services firm with strong SAP, BPM, and process automation practices in Latin America. Closely comparable to Facex on ERP/enterprise application consulting and process reengineering, but at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xt.me/FACEXCONSULTING
• LinkedInlinkedin.com/company/facexconsulting
• Facebookfacebook.com/facexconsulting

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facex Consulting Group