talk matters
Talkmatters is an independent Scottish charity providing confidential person-centred counselling to adults aged 18 and over in Fife, addressing depression, anxiety, stress, anger, bereavement, and life transitions. Services are funded by client contributions, donations, and grants from Fife Council and four other main sponsors.
- Company typePrivate
- Founded1997
- HeadquartersDunfermline, United Kingdom
- Headcount1–10
- GTM typeB2C
- OfferingServices
What talk matters does
Talkmatters is an independent Scottish charity (Registered Charity No SC026976, also a Limited Company) providing confidential person-centred counselling services to adults aged 18 and over residing in Fife, Scotland. The organization addresses a broad range of mental health and adjustment issues including depression, anxiety, stress, anger, bereavement, and life transitions such as redundancy, retirement, divorce, and separation. Service is delivered through scheduled weekly sessions with the same counsellor in a safe, confidential environment, and operates on a waiting-list basis — currently closed to new referrals.
The organization is not a technology company and runs no proprietary software platform; its only digital surface is a Wix-hosted website used for awareness and signposting. The service is delivered by professionally trained counsellors (including a longstanding Clinical Supervisor who has been with the organization since 2009) and supported by volunteer trustees rather than employed headcount at scale.
Funding is a blend of client contributions (minimum £10 per session against an actual cost of £49 per session under a pay-it-forward model), donations, and grants from five main institutional sponsors: Fife Council, The Robertson Trust, Foundation Scotland, The National Lottery, and Co-Op Local Community Fund. Distribution is exclusively direct-to-client via in-person counselling in Fife, with referrals drawn from healthcare providers and community organizations rather than digital marketing channels.
talk matters firmographics
Firmographics- Name
- talk matters
- Legal name
- Talkmatters
- Website
- https://talkmatters.org
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Talkmatters is an independent Scottish charity providing confidential person-centred counselling to adults aged 18 and over in Fife, addressing depression, anxiety, stress, anger, bereavement, and life transitions. Services are funded by client contributions, donations, and grants from Fife Council and four other main sponsors.
- Ownership category
- akta.pro rank
talk matters industry classification
Industry- Product category
- Mental Health Counselling Services
- NAICS
- Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Mental Health Practitioners (except Physicians) (62133)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- General Mental Health Therapy Platforms (Talk Therapy) (HLALAEAA)
Keywords
Where talk matters is headquartered
LocationHeadquarters
- HQ city
- Dunfermline
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
talk matters business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Donations and Grants: The organization relies on donations and grants from sponsors and the public to fund operations. Main sponsors include Fife Council, The Robertson Trust, Foundation Scotland, The National Lottery, and Co-Op Local Community Fund.
- Client Contributions: Clients are asked for a minimum contribution of £10 per counselling session. The organization uses a 'pay it forward' model where clients who can afford to give more help subsidize sessions for others in need. Actual cost per session is £49.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard counselling session contribution |
Distribution channels1 record
Marketing channels2 records
talk matters product offering
Product offeringCore offering
Talkmatters provides confidential, in-person counselling sessions delivered by professionally trained counsellors to adults aged 18 and over residing in Fife, Scotland. Clients meet the same counsellor at the same time each week in a safe, secure and comfortable environment, with support addressing depression, anxiety, stress, anger, bereavement, and life adjustments such as redundancy, retirement, divorce, and separation. The charity operates on a waiting list basis with a suggested minimum client contribution of £10 per session.
Product overview
Talkmatters operates as a single, unified counselling service rather than a platform-plus-modules architecture. The organization offers one core service: professional counselling provided by trained, professional-standard counsellors. Clients receive weekly sessions with the same counsellor in a confidential, safe environment. The service operates on a waiting list basis and serves residents of Fife aged 18 and over. Funded through client contributions (minimum £10/session), donations, grants, and sponsorships, the service is delivered by volunteers and supported by a board of trustees.
Differentiator
Problem solved
Functional benefit
Products and services
- Talkmatters Counselling Services Confidential, in-person counselling provided by professionally trained counsellors to adults aged 18 and over in Fife, Scotland, addressing depression, anxiety, stress, anger, bereavement, and life adjustments such as redundancy, retirement, divorce, and separation. Clients see the same counsellor at the same time each week in a safe, secure and comfortable environment. The service operates on a waiting list basis.
Companies that use talk matters
Customer profileSegments1 record
Ideal customer profiles1 record
talk matters technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
talk matters partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights2 records
talk matters competitors and assessment
Company assessmentBroad incumbents
- Samaritans: UK-wide charity providing 24/7 emotional support by phone, email, and letter. Larger incumbent in the confidential emotional-support space — comparable in mission (listening/talk support) but broader geographic scope and crisis-line orientation.
- Mind (National Mind / Mind Scotland): Major UK mental health charity providing information, support, and local counselling services including in Scotland. Broad incumbent covering Talkmatters' depression/anxiety/stress service areas at significantly larger scale.
Regional players
- Place2Be: UK children's mental health charity providing school-based counselling and support. Adjacent peer in counsellor-delivered mental health services — comparable therapeutic model but youth-focused, making it region-/segment-overlapping rather than directly competing with Talkmatters.
- Fife Voluntary Action: Fife-based umbrella body supporting local voluntary and community organisations. Regional peer in the Fife third-sector ecosystem where Talkmatters operates and accesses funding and referral pathways.
Direct peers
- Relationships Scotland: Network of counselling services across Scotland offering relationship, family, and individual counselling. Directly comparable charity-delivered counselling model with similar target client base to Talkmatters.
- The Spark: Scotland-wide relationship and counselling charity delivering face-to-face and remote counselling. Closest direct peer to Talkmatters — same charity-delivered talk-therapy model serving Scottish adults, explicitly listed by Talkmatters as an alternative provider.
- Cruse Bereavement Support: UK charity dedicated to bereavement support, including face-to-face and remote grief counselling. Direct peer in the bereavement counselling use case that Talkmatters explicitly lists among its service areas.
- Breathing Space: NHS Scotland-funded free phone and online listening service for people experiencing low mood, depression, or anxiety. Direct peer in Scottish mental health support — listed by Talkmatters itself as an alternative when its waiting list is closed.
- Penumbra Mental Health (Scotland): Scottish mental health charity delivering one-to-one and group support across multiple regions in Scotland. Direct peer in charity-delivered community mental health services for Scottish adults.
Others
- Childline (NSPCC): UK-wide free counselling helpline for children and young people. Adjacent in confidential talk-based emotional support mission, but serves a different age cohort than Talkmatters' 18+ service.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
talk matters social profiles
Digital presencetalk matters financial estimates
Financial estimateRevenue estimate
Valuation estimate
talk matters leadership team
Management profileNumber of profiles
Profiles5 records
talk matters funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
talk matters M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about talk matters
What does talk matters do?
Talkmatters provides confidential, in-person counselling sessions delivered by professionally trained counsellors to adults aged 18 and over residing in Fife, Scotland. Clients meet the same counsellor at the same time each week in a safe, secure and comfortable environment, with support addressing depression, anxiety, stress, anger, bereavement, and life adjustments such as redundancy, retirement, divorce, and separation. The charity operates on a waiting list basis with a suggested minimum client contribution of £10 per session.
Is talk matters a public or private company?
talk matters is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was talk matters founded?
talk matters was founded in 1997. It employs 1 to 10 people.
Where is talk matters based?
talk matters is headquartered in Dunfermline, United Kingdom, in the Europe region.
How does talk matters make money?
Two revenue lines are on record. Donations and Grants are the primary driver. The others are client Contributions.
Who are talk matters's main competitors?
Broad incumbents on record are Samaritans and Mind (National Mind / Mind Scotland). Regional players are Place2Be and Fife Voluntary Action. Direct peers are Relationships Scotland, The Spark, Cruse Bereavement Support, Breathing Space and Penumbra Mental Health (Scotland). Childline (NSPCC) is listed as an others.
Does talk matters have an API?
No public API is recorded for talk matters.
What industry is talk matters in?
talk matters's product category is Mental Health Counselling Services. Its primary akta.pro industry code is HLALAEAA, General Mental Health Therapy Platforms (Talk Therapy). Its NAICS code is 621330 and its SIC code is 8300.