China Customer Relations Centers
China Customer Relations Centers (CCRC) is a Tai'an, Shandong-headquartered digital BPO/BPM provider operating 50,000+ seats across 35 domestic and overseas bases, serving 400+ enterprise clients in e-commerce, finance, internet, logistics, manufacturing, and government with proprietary AI large models, intelligent robots, and AI training data services.
- Company typePrivate
- Founded2007
- HeadquartersTaian, China
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What China Customer Relations Centers does
China Customer Relations Centers Co., Ltd. (泰盈科技集团股份有限公司, operating as CCRC) is a Tai'an, Shandong-headquartered provider of digital back-office business process outsourcing (BPO) and business process management (BPM) services founded in 2007. The company operates 35 domestic delivery bases and overseas bases in Malaysia and Indonesia (with additional references to Egypt and Morocco), supporting 50,000+ seats, 400+ clients, and a cumulative 9 billion+ customer interactions over 19 years of operations. Its client base spans 10+ industries including e-commerce, internet, finance, logistics, manufacturing, government, and retail, with named partners including Tencent, Alibaba, Baidu, and JD.
CCRC's core technology stack is built around proprietary AI assets developed in-house, including a family of large language models ranging from 7B to 130B parameters, intelligent customer-service robots, intelligent quality-inspection robots, and data annotation platforms. The company maintains 25+ patents, 360+ software copyrights, 200+ R&D personnel, and 10,000+ data annotators that feed AI model training pipelines. Government recognitions include designation as a MOFCOM/MIIT key enterprise, national high-tech enterprise, and Shandong Province AI Industry Chain General Chain Leader.
CCRC's business model combines traditional labor-based BPO/BPM contracts with an expanding mix of AI software licensing, AI training data services, and foundation model R&D. Revenue is generated through enterprise service contracts (seats/workstations deployed for clients), software product licensing for AI tools, and AI training-data services supplied to model developers. Customer retention is reported at greater than 95% (one source cites >91%), supporting revenue predictability within the existing account base. The firm has been referenced as NASDAQ-listed under the ticker CCRC in firmographic data, though other source material states no public listing was identified — this contradiction is unresolved in the available input.
China Customer Relations Centers firmographics
Firmographics- Name
- China Customer Relations Centers
- Legal name
- 泰盈科技集团股份有限公司
- Website
- https://ccrc.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- China Customer Relations Centers (CCRC) is a Tai'an, Shandong-headquartered digital BPO/BPM provider operating 50,000+ seats across 35 domestic and overseas bases, serving 400+ enterprise clients in e-commerce, finance, internet, logistics, manufacturing, and government with proprietary AI large models, intelligent robots, and AI training data services.
- Ownership category
- akta.pro rank
China Customer Relations Centers industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Telephone Call Centers (56142), Office Administrative Services (561110), Software Publishers (51321)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)
Keywords
Where China Customer Relations Centers is headquartered
LocationHeadquarters
- HQ city
- Taian
- HQ country
- China
- HQ region
- Asia
Offices22 records
Markets served
China Customer Relations Centers business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- BPO/BPM Services: Core business process outsourcing (BPO) and business process management (BPM) services including customer relationship management, digital middle/back-office operations, telemarketing, content moderation, data annotation, and HRO services. Revenue derived from enterprise contracts for operational service delivery.
- AI Software Platform Licensing: Intelligent platform products including intelligent training robots, intelligent service robots, agent intelligent assistance, and intelligent quality inspection systems are offered as software platforms. Revenue from licensing AI-powered software platforms to enterprise clients.
- AI Training Data Services: AI training data services including data scheme design, high-precision annotation, quality control, and model evaluation. Professional annotation team of 10,000+ covering 20+ industries.
- AI Foundation Model R&D Services: Vertical domain large model R&D and deployment services including domain incremental pre-training, RLHF alignment, model evaluation and iteration, and private deployment.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
China Customer Relations Centers product offering
Product offeringCore offering
CCRC (泰盈科技集团股份有限公司) is a China-based business process outsourcing (BPO) and business process management (BPM) provider delivering enterprise digital middle/back-office operations including customer service centers, telemarketing, content moderation, data annotation, HRO, and live streaming operations. The company layers proprietary AI capabilities onto its services — including intelligent contact robots, intelligent quality inspection, AI large models (7B-130B parameters), and agent assistance tools — serving enterprise clients across banking, finance, insurance, retail/e-commerce, IT/3C technology, and government sectors. Operations span 35 domestic and 2 overseas bases with 50,000+ seats delivering 9 billion+ cumulative interactions across 400+ enterprise clients.
Product overview
CCRC (泰盈科技集团股份有限公司) offers an integrated digital back-office solutions ecosystem combining enterprise consulting, software platforms, AI, and operations services. The product portfolio centers on three interconnected pillars: (1) the CCRC AI Large Model — a proprietary LLM engine (7B–130B parameters) for vertical domain private deployment; (2) an intelligent platform product line including Intelligent Contact Robots (智能交互机器人) for voice outbound/inbound automation, Intelligent Training Robots (智能培训机器人) for agent skill development, Intelligent Agent Assistance (智能坐席辅助) for real-time call support, and Intelligent Quality Inspection (智能质检) for LLM-powered conversation evaluation; and (3) enabling services including Data Model Construction (数据模型搭建), Backend Intelligent Operations (后台智能运营), AI Large Model R&D and Applications (AI大模型研发及应用), and AI Training (人工智能训练). The company operates across 8 business segments: digital back-office, review and annotation, large model customer experience, tele-sales, HRO, and live streaming operations.
Differentiator
Problem solved
Functional benefit
Brands
- CCRC AI大模型: CCRC AI大模型是企业C端客户数据管理平台系统，具有全渠道、智能化、数据驱动和综合服务等关键特点，核心竞争力来自于人才对新型数据工具的掌握与应用。
- 智能交互机器人
- 智能培训机器人
- 智能服务机器人
- 坐席智能辅助
- 智能质检
Products and services
- Intelligent Contact Robots (智能交互机器人)
Quantifiable outcome
- Intent recognition accuracy exceeds 95% (意图识别准确率超95%)
- +7 more outcomes
Companies that use China Customer Relations Centers
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
China Customer Relations Centers technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability11 records
Feature8 records
China Customer Relations Centers partnerships and signals
Strategic signalScale indicators17 records
Recent moves6 records
Expansion highlights5 records
China Customer Relations Centers competitors and assessment
Company assessmentBroad incumbents
- Foundever: Large global CX/BPO operator (formed from Sitel/Startek combination) serving enterprise clients across financial services, retail, and technology. Comparable in omnichannel customer support scale and vertical specialization similar to CCRC's banking/finance/retail focus.
- Teleperformance: Global leader in outsourced customer experience management and digital BPO with ~$8B+ revenue. Comparable as the most direct international analog to CCRC's omnichannel customer support and back-office outsourcing model, though at much larger scale and geographic reach.
- Concentrix: Large global CX/BPO operator with ~$6B+ revenue, focused on customer service, digital transformation, and AI-enabled CX delivery. Comparable in core BPO/BPM services, AI-platform integration, and enterprise field-sales motion across financial services, retail, and tech verticals.
- Sutherland Global Services: Large private BPO/digital transformation provider with significant offshore delivery footprint serving financial services, healthcare, and tech clients. Comparable in scaled omnichannel customer support, AI-augmented delivery, and cross-border operations.
- Genpact: Global professional services firm specializing in finance & accounting outsourcing, customer operations, and AI-driven process automation. Comparable in BPM/back-office outsourcing for banking and financial services, and in AI-led process automation.
- TTEC Holdings: US-listed customer experience and digital services company with ~$2B+ revenue, operating large-scale contact centers and AI-augmented CX platforms. Comparable as a publicly traded CX/BPO peer with both services and proprietary technology offerings.
Direct peers
- TaskUs: Pure-play digital outsourcing provider specializing in customer service, content moderation, and AI-data services for tech and digital-economy clients. Closely comparable to CCRC's e-commerce backstage services, AI training data, and digital-first delivery model.
- WNS Holdings: Public BPO company providing customer experience, finance & accounting, and research/analytics services, with strong banking/insurance vertical focus. Comparable in vertical-specific BPO delivery, AI/data analytics capabilities, and offshore delivery model.
- Pactera Technologies: Chinese-headquartered IT services and BPO company with international delivery centers, offering multilingual contact center, digital transformation, and AI services. Comparable in cross-border BPO delivery and enterprise digital operations focus.
- iSoftStone: Chinese IT services and BPO provider listed on HKEX, with digital operations, call center, AI, and cloud services serving enterprise clients. The closest direct China-based peer in terms of digital back-office outsourcing, AI integration, and vertical industry coverage.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
China Customer Relations Centers social profiles
Digital presenceChina Customer Relations Centers financial estimates
Financial estimateRevenue estimate
Valuation estimate
China Customer Relations Centers leadership team
Management profileNumber of profiles
China Customer Relations Centers funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
China Customer Relations Centers M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about China Customer Relations Centers
What does China Customer Relations Centers do?
CCRC (泰盈科技集团股份有限公司) is a China-based business process outsourcing (BPO) and business process management (BPM) provider delivering enterprise digital middle/back-office operations including customer service centers, telemarketing, content moderation, data annotation, HRO, and live streaming operations. The company layers proprietary AI capabilities onto its services — including intelligent contact robots, intelligent quality inspection, AI large models (7B-130B parameters), and agent assistance tools — serving enterprise clients across banking, finance, insurance, retail/e-commerce, IT/3C technology, and government sectors. Operations span 35 domestic and 2 overseas bases with 50,000+ seats delivering 9 billion+ cumulative interactions across 400+ enterprise clients.
Is China Customer Relations Centers a public or private company?
China Customer Relations Centers is a private company. It is classified as public and is currently operating.
When was China Customer Relations Centers founded?
China Customer Relations Centers was founded in 2007. It employs 5,001 to 10,000 people.
Where is China Customer Relations Centers based?
China Customer Relations Centers is headquartered in Taian, China, in the Asia region.
How does China Customer Relations Centers make money?
Four revenue lines are on record. BPO/BPM Services are the primary driver. The others are AI Software Platform Licensing, AI Training Data Services and AI Foundation Model R&D Services.
Who are China Customer Relations Centers's main competitors?
Broad incumbents on record are Foundever, Teleperformance, Concentrix, Sutherland Global Services, Genpact and TTEC Holdings. Direct peers are TaskUs, WNS Holdings, Pactera Technologies and iSoftStone.
Does China Customer Relations Centers have an API?
No public API is recorded for China Customer Relations Centers.
What industry is China Customer Relations Centers in?
China Customer Relations Centers's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is HDAEAHAA, Workflow & Case Management (Human-Centric BPM), with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 7370.