China Customer Relations Centers

What China Customer Relations Centers does

China Customer Relations Centers Co., Ltd. (泰盈科技集团股份有限公司, operating as CCRC) is a Tai'an, Shandong-headquartered provider of digital back-office business process outsourcing (BPO) and business process management (BPM) services founded in 2007. The company operates 35 domestic delivery bases and overseas bases in Malaysia and Indonesia (with additional references to Egypt and Morocco), supporting 50,000+ seats, 400+ clients, and a cumulative 9 billion+ customer interactions over 19 years of operations. Its client base spans 10+ industries including e-commerce, internet, finance, logistics, manufacturing, government, and retail, with named partners including Tencent, Alibaba, Baidu, and JD.

CCRC's core technology stack is built around proprietary AI assets developed in-house, including a family of large language models ranging from 7B to 130B parameters, intelligent customer-service robots, intelligent quality-inspection robots, and data annotation platforms. The company maintains 25+ patents, 360+ software copyrights, 200+ R&D personnel, and 10,000+ data annotators that feed AI model training pipelines. Government recognitions include designation as a MOFCOM/MIIT key enterprise, national high-tech enterprise, and Shandong Province AI Industry Chain General Chain Leader.

CCRC's business model combines traditional labor-based BPO/BPM contracts with an expanding mix of AI software licensing, AI training data services, and foundation model R&D. Revenue is generated through enterprise service contracts (seats/workstations deployed for clients), software product licensing for AI tools, and AI training-data services supplied to model developers. Customer retention is reported at greater than 95% (one source cites >91%), supporting revenue predictability within the existing account base. The firm has been referenced as NASDAQ-listed under the ticker CCRC in firmographic data, though other source material states no public listing was identified — this contradiction is unresolved in the available input.

Name

China Customer Relations Centers

Legal name

泰盈科技集团股份有限公司

Website

https://ccrc.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

China Customer Relations Centers (CCRC) is a Tai'an, Shandong-headquartered digital BPO/BPM provider operating 50,000+ seats across 35 domestic and overseas bases, serving 400+ enterprise clients in e-commerce, finance, internet, logistics, manufacturing, and government with proprietary AI large models, intelligent robots, and AI training data services.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Office Administrative Services (561110), Software Publishers (51321)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)

Keywords

• Business process outsourcing
• Call center services
• AI customer service
• Digital back-office operations
• Data annotation services

Headquarters

HQ city

Taian

HQ country

China

HQ region

Asia

Offices22 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO/BPM Services: Core business process outsourcing (BPO) and business process management (BPM) services including customer relationship management, digital middle/back-office operations, telemarketing, content moderation, data annotation, and HRO services. Revenue derived from enterprise contracts for operational service delivery.
2. AI Software Platform Licensing: Intelligent platform products including intelligent training robots, intelligent service robots, agent intelligent assistance, and intelligent quality inspection systems are offered as software platforms. Revenue from licensing AI-powered software platforms to enterprise clients.
3. AI Training Data Services: AI training data services including data scheme design, high-precision annotation, quality control, and model evaluation. Professional annotation team of 10,000+ covering 20+ industries.
4. AI Foundation Model R&D Services: Vertical domain large model R&D and deployment services including domain incremental pre-training, RLHF alignment, model evaluation and iteration, and private deployment.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

CCRC (泰盈科技集团股份有限公司) is a China-based business process outsourcing (BPO) and business process management (BPM) provider delivering enterprise digital middle/back-office operations including customer service centers, telemarketing, content moderation, data annotation, HRO, and live streaming operations. The company layers proprietary AI capabilities onto its services — including intelligent contact robots, intelligent quality inspection, AI large models (7B-130B parameters), and agent assistance tools — serving enterprise clients across banking, finance, insurance, retail/e-commerce, IT/3C technology, and government sectors. Operations span 35 domestic and 2 overseas bases with 50,000+ seats delivering 9 billion+ cumulative interactions across 400+ enterprise clients.

Product overview

CCRC (泰盈科技集团股份有限公司) offers an integrated digital back-office solutions ecosystem combining enterprise consulting, software platforms, AI, and operations services. The product portfolio centers on three interconnected pillars: (1) the CCRC AI Large Model — a proprietary LLM engine (7B–130B parameters) for vertical domain private deployment; (2) an intelligent platform product line including Intelligent Contact Robots (智能交互机器人) for voice outbound/inbound automation, Intelligent Training Robots (智能培训机器人) for agent skill development, Intelligent Agent Assistance (智能坐席辅助) for real-time call support, and Intelligent Quality Inspection (智能质检) for LLM-powered conversation evaluation; and (3) enabling services including Data Model Construction (数据模型搭建), Backend Intelligent Operations (后台智能运营), AI Large Model R&D and Applications (AI大模型研发及应用), and AI Training (人工智能训练). The company operates across 8 business segments: digital back-office, review and annotation, large model customer experience, tele-sales, HRO, and live streaming operations.

Differentiator

Problem solved

Functional benefit

Brands

• CCRC AI大模型: CCRC AI大模型是企业C端客户数据管理平台系统，具有全渠道、智能化、数据驱动和综合服务等关键特点，核心竞争力来自于人才对新型数据工具的掌握与应用。
• 智能交互机器人
• 智能培训机器人
• 智能服务机器人
• 坐席智能辅助
• 智能质检

Products and services

• Intelligent Contact Robots (智能交互机器人)

Quantifiable outcome

• Intent recognition accuracy exceeds 95% (意图识别准确率超95%)
• +7 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature8 records

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Foundever: Large global CX/BPO operator (formed from Sitel/Startek combination) serving enterprise clients across financial services, retail, and technology. Comparable in omnichannel customer support scale and vertical specialization similar to CCRC's banking/finance/retail focus.
• Teleperformance: Global leader in outsourced customer experience management and digital BPO with ~$8B+ revenue. Comparable as the most direct international analog to CCRC's omnichannel customer support and back-office outsourcing model, though at much larger scale and geographic reach.
• Concentrix: Large global CX/BPO operator with ~$6B+ revenue, focused on customer service, digital transformation, and AI-enabled CX delivery. Comparable in core BPO/BPM services, AI-platform integration, and enterprise field-sales motion across financial services, retail, and tech verticals.
• Sutherland Global Services: Large private BPO/digital transformation provider with significant offshore delivery footprint serving financial services, healthcare, and tech clients. Comparable in scaled omnichannel customer support, AI-augmented delivery, and cross-border operations.
• Genpact: Global professional services firm specializing in finance & accounting outsourcing, customer operations, and AI-driven process automation. Comparable in BPM/back-office outsourcing for banking and financial services, and in AI-led process automation.
• TTEC Holdings: US-listed customer experience and digital services company with ~$2B+ revenue, operating large-scale contact centers and AI-augmented CX platforms. Comparable as a publicly traded CX/BPO peer with both services and proprietary technology offerings.

Direct peers

• TaskUs: Pure-play digital outsourcing provider specializing in customer service, content moderation, and AI-data services for tech and digital-economy clients. Closely comparable to CCRC's e-commerce backstage services, AI training data, and digital-first delivery model.
• WNS Holdings: Public BPO company providing customer experience, finance & accounting, and research/analytics services, with strong banking/insurance vertical focus. Comparable in vertical-specific BPO delivery, AI/data analytics capabilities, and offshore delivery model.
• Pactera Technologies: Chinese-headquartered IT services and BPO company with international delivery centers, offering multilingual contact center, digital transformation, and AI services. Comparable in cross-border BPO delivery and enterprise digital operations focus.
• iSoftStone: Chinese IT services and BPO provider listed on HKEX, with digital operations, call center, AI, and cloud services serving enterprise clients. The closest direct China-based peer in terms of digital back-office outsourcing, AI integration, and vertical industry coverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eller-media

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about China Customer Relations Centers