Llesiant Delta Wellbeing

What Llesiant Delta Wellbeing does

Llesiant Delta Wellbeing is a Wales-based Technology Enabled Care (TEC) provider established in June 2018 as a Local Authority Trading Company wholly owned by Carmarthenshire County Council. Operating from headquarters in Llanelli and a second Alarm Receiving Centre in Carmarthen, the company monitors approximately 35,000 individuals and handles around 1.5 million calls per year, delivering services bilingually in Welsh and English. Its core offering, the CONNECT programme, integrates 24/7 personal alarm monitoring (Delta Alert), GPS-enabled fall detection outside the home (Delta Active), proactive wellbeing check-ins (Delta Support) and CIW-registered in-person emergency response (Delta Respond), with subscription pricing of £14-£26 per month plus one-off installation fees.

The technology stack is built on a fully digital, open-API alarm-receiving platform delivered under a five-year strategic partnership with CGI (signed March 2023), supporting integration with third-party devices, telehealth peripherals, video triage and multi-disciplinary team workflows. Adjacent service lines include the Blue Army of CIW-registered Community Wellbeing Officers embedded in NHS hospital wards, a 24/7 Rapid Response domiciliary care team, telehealth remote monitoring for chronic conditions, orthopaedic prehabilitation, and an Information, Advice & Assistance single point of access. AI is used to surface patterns in wellbeing data, schedule interventions and support service improvement, with all outputs reviewed by staff before action.

Commercially, Delta Wellbeing operates a hybrid model: a self-serve Delta Direct consumer channel with rolling monthly contracts and no minimum term, alongside enterprise contracts with Welsh local authorities, NHS health boards (notably Hywel Dda University Health Board) and housing associations awarded under Teckal exemption without competitive procurement. Revenue streams combine recurring equipment rental and monitoring subscriptions, one-off installation and device fees, and managed-service B2B contracts. Accreditations include TSA QSF (monitoring ARCs), CIW registration (response and Blue Army services), Cyber Essentials, GDPR with DPIAs for AI, and BS 8484 for lone worker monitoring.

Name

Llesiant Delta Wellbeing

Legal name

Llesiant Delta Wellbeing Ltd

Website

https://deltawellbeing.org.uk

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

Llesiant Delta Wellbeing is a Carmarthenshire County Council-owned Technology Enabled Care provider delivering 24/7 telecare, GPS fall detection, wellbeing calls, CIW-registered response, telehealth and embedded NHS hospital liaison services across Wales for older and vulnerable residents and public sector commissioners.

Ownership category

akta.pro rank

Product category

Technology Enabled Care (Telecare) Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE)

akta.pro secondary industries

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG), Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG)

Keywords

• Technology enabled care
• Personal alarm monitoring
• Emergency response services
• Telecare wellbeing support
• Independent living solutions

Headquarters

HQ city

Llanelli

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Subscription Monitoring Services: Monthly subscription rental model for TEC equipment (lifelines, pendants, sensors) bundled with 24/7 monitoring services. Rolling monthly contracts with no minimum term. Revenue from Delta Alert, Delta Active, Delta Support, and Delta Respond packages.
2. Equipment Rental: Core equipment (lifeline units, pendants, GPS devices) is rented as part of the ongoing service subscription. Equipment remains property of Delta Wellbeing and must be returned upon service cancellation.
3. Professional Installation: One-off fees for professional installation services in selected areas (Carmarthenshire, Powys, parts of Pembrokeshire, Ceredigion, Swansea, Neath Port Talbot). Set-up fee of £45 for self-install or £75 for professional install.
4. Additional Devices: Additional devices such as key safes, smoke alarms, medication dispensers may be purchased outright by customers.
5. Organisational Contracts: B2B contracts with local authorities, health boards, and housing associations for TEC installation, monitoring, emergency response, and consultancy services. Commissioned under Teckal exemption.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Delta Wellbeing delivers Technology Enabled Care (TEC) services centred on 24/7 personal alarm and emergency response monitoring for individuals wishing to live independently at home, alongside scaled TEC installation, monitoring, emergency response, wellbeing calls, telehealth, hospital discharge support, and consultancy services for local authorities, NHS health boards, and housing associations across Wales. The company combines rented TEC equipment (lifelines, fall detectors, GPS wearables, sensors), two TSA QSF-accredited Alarm Receiving Centres, an open API digital platform delivered with CGI, and a CIW-registered in-person response service into an integrated preventative care model.

Product overview

Llesiant Delta Wellbeing is a Technology Enabled Care (TEC) provider offering a comprehensive suite of services under its CONNECT programme, which integrates multiple product lines. The core products are Delta Alert (24/7 home monitoring with personal alarms at £23/month) and Delta Active (GPS-enabled portable protection with fall detection at £24.50/month), both offered through the Delta Direct ordering platform. Add-on services include Delta Support (wellbeing calls at £14/month) and Delta Respond (in-person emergency attendance at £26/month). The CONNECT programme unifies these with telehealth remote monitoring, Blue Army hospital-based wellbeing officers, and a Rapid Response community team. Services are delivered through TSA QSF-accredited Alarm Receiving Centres operating 24/7, with bilingual support in Welsh and English.

Differentiator

Problem solved

Functional benefit

Brands

• Delta Alert: Personal alarm device with 24/7 monitoring and emergency escalation
• Delta Active
• Delta Support
• Delta Respond

Products and services

• Delta Alert

Quantifiable outcome

• 1,778 bed days saved based on 2,845 patients supported
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• CaredigcoreStrategic or Co-development Partner · 23 June 2023Housing association partner launching dedicated falls response service for Caredig residents. Partnership provides 24/7 emergency attendance for non-injurious falls and welfare checks using Delta Wellbeing's CIW-registered response team.
• CGIcoreTechnology or Integration · 27 March 2023Five-year strategic partnership with global IT and business consulting firm CGI for digital transformation of telecare services. CGI serves as long-term strategic partner to improve health and social care outcomes in West Wales. Initial focus on digitisation of telecare services in preparation for analogue switch-off. Partnership with Hywel Dda University Health Board and Carmarthenshire County Council to develop HomeFirst concept for integrated health and care at home.
• Hywel Dda University Health BoardcoreStrategic or Co-development PartnerHealth board partner in digital transformation and integrated care initiatives. Partnership includes Blue Army hospital-based officers, rapid response team, and telehealth services to support timely discharge and community-based care.
• Carmarthenshire County CouncilcoreStrategic or Co-development PartnerParent local authority and owner of Delta Wellbeing as Local Authority Trading Company. Partnership established June 2018 built on 30-year heritage of council's Careline service. Delta Wellbeing operates under Teckal exemption.
• HomeSafeminorStrategic or Co-development PartnerHealthcare partner collaborating on hospital discharge support services, including joint appearances at hospital settings.
• National Social Care Conference (NSCC)minorGTM or Marketing PartnerJoint Main Programme Partner for National Social Care Conference 2023 and 2024 alongside CGI, positioning Delta Wellbeing as thought leader in social care sector.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Careline365: Careline365 is a UK-wide personal alarm and telecare subscription service, offering pendant alarms, fall detectors, and GPS devices with 24/7 monitoring. Direct D2C competitor to Delta Alert and Delta Active, with similar subscription pricing and target customer (older adults living independently).
• Astraline (Age UK Personal Alarm Service): Astraline provides telecare alarm and monitoring services including a 24/7 call centre, with strong UK-wide consumer brand (formerly associated with Age UK). Comparable to Delta's PERS monitoring and D2C subscription model.
• Taking Care (formerly PPP Taking Care): Taking Care provides 24/7 personal alarm and telecare services to older people across the UK, with both direct-to-consumer subscription products and B2B contracts with local authorities and housing associations. Closely comparable to Delta's Delta Alert and Delta Direct subscription model with similar customer base.
• Telecare24: Telecare24 is a UK personal alarm and telecare provider offering pendant alarms, fall detectors, and GPS tracking with 24/7 monitoring. Direct D2C subscription competitor to Delta Alert and Delta Active with similar pricing model.
• Everon (formerly Chubb Care): Everon provides digital TEC, alarm-receiving, and lone-worker monitoring services to housing associations, local authorities, and care providers across the UK and Europe. Comparable to Delta's housing-association and lone-worker (BS 8484) offerings, with deeper UK-wide coverage.
• Centra (Telecare): Centra provides telecare, telehealth, and alarm-monitoring services to local authorities and housing providers across the UK. Comparable in offering TEC equipment, monitoring, and responder services with a similar public-sector commissioning model, although at broader UK scale.
• Appello (Appello Careline): Appello operates one of the UK's largest digital alarm-receiving centres and provides TEC monitoring, responder services, and warden call solutions to local authorities and housing associations. Closely comparable to Delta's CONNECT-style integrated TEC and monitoring offering, including digital switchover positioning.

Broad incumbents

• Tunstall Healthcare: Tunstall is the UK's largest telecare and TEC platform provider, offering PERS, alarm receiving centres, and digital health solutions to local authorities and housing associations. Directly comparable to Delta as a TEC/PERS provider but operates at much larger UK and international scale with broader geographic reach.
• Legrand Care (formerly Tynetec, Aid Call): Legrand's Care division (Tynetec, Aid Call) provides assisted-living and TEC equipment, warden call, and digital monitoring solutions to local authorities, housing, and care providers across the UK. Comparable in equipment-and-monitoring offering, with much larger portfolio and international parent.

Emerging players

• Alcuris: Alcuris is a UK digital TEC platform provider focused on proactive monitoring via passive sensors and AI-driven insights for adult social care. Comparable to Delta's AI-powered wellbeing analysis and Open API approach, but with a more niche product focus and emerging scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/DeltaWellbeing
• YouTubeyoutube.com/channel/deltawellbeing
• Facebookfacebook.com/LlesiantDeltaWellbeing
• LinkedInlinkedin.com/company/llesiantdeltawellbeing
• Instagraminstagram.com/deltawellbeing

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Llesiant Delta Wellbeing