Allianz Travel Insurance

What Allianz Travel Insurance does

Allianz Travel Insurance is the US travel protection brand of Allianz Partners, which sits within Allianz SE. Operating as AGA Service Company and headquartered in Richmond, Virginia, it sells travel insurance and assistance as a B2B2C proposition: products are embedded into partner booking flows (airlines, OTAs, travel agents, hotels, cruise lines, event and tuition platforms) and also sold direct to consumers. Core offerings include Travel Protection plans, Event Ticket Protector, Event Registration Protector, and Tuition Protection, with Allianz Travel positioned as the largest revenue line within Allianz Partners.

Underlying the distribution business is a technology stack that includes Allianz Fusion (the unified platform replacing legacy systems), the Allyz consumer mobile app, and B2B tooling such as AgentMax and AgentSmart for travel advisors. The company operates a global assistance network spanning 75+ countries and 70+ languages, handling on the order of tens of millions of cases per year, and it publishes the long-running Global Travel Confidence Index. Most recently, it launched an AI-augmented Universal Claims Portal in September 2024 to consolidate claims workflows.

Allianz Travel makes money primarily through underwriting margin on per-trip premiums distributed via partners and direct channels, plus assistance and claims-adjacent fees. The business is part of Allianz Partners, which disclosed €10.1B in 2024 total business volume with 8.7% growth and a 97.1% combined ratio, indicating a profitable, scaled insurance franchise. Recent distribution moves — exclusive embedded products with Alaska Airlines (SmartBenefits, 2025) and Iberia, plus new cruise partnerships with AmaWaterways, Scenic, Cruisebound, and Riverside Luxury Cruises — show an active push into co-branded, booking-flow-embedded distribution rather than stand-alone direct sales.

Name

Allianz Travel Insurance

Legal name

AGA Service Company

Website

https://allianzworldwidepartners.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Travel Insurance

NAICS

Direct Insurance (except Life, Health, and Medical) Carriers (52412), Agencies, Brokerages, and Other Insurance Related Activities (5242), Direct Life, Health, and Medical Insurance Carriers (52411)

SIC

Fire, Marine & Casualty Insurance (6331), Accident & Health Insurance (6321), Insurance Carriers, Nec (6399)

akta.pro primary industry

Travel Insurance & Corporate Risk Transfer (Trip, Medical, Kidnap & Ransom) (THACAEAH)

akta.pro secondary industries

Ticket/Event Cancellation Protection (FSAJAJAG), Group Travel & Corporate Travel Accident Insurance (FSAJAJAK), Baggage & Personal Effects Insurance (FSAJAJAE)

Keywords

• Travel insurance
• Travel protection plans
• Travel assistance services
• Event ticket protection
• Embedded insurance solutions

Headquarters

HQ city

Richmond

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Travel Protection / Travel Insurance: Core business offering travel protection plans including trip cancellation, interruption, travel delay, medical emergency coverage, and baggage protection. Sold through airlines, travel agents, OTAs, hotels, cruise lines, and directly to consumers. Serves millions of customers each year in the U.S. Underwritten by BCS Insurance Company and Jefferson Insurance Company.
2. Event Ticket Protection: Event Ticket Protector reimburses up to 100% of non-refundable event ticket costs (up to $10,000) when covered customers cannot attend. Offered through leading event ticket providers.
3. Event Registration Protection: Event Registration Protector provides reimbursement of race and event registration fees (up to $10,000) when participants cannot attend for covered reasons. Benefits event organizers and participants with 24/7 service and claims management.
4. Assistance Services: International medical assistance, concierge services, 24/7 multilingual customer support, and travel assistance services including emergency medical transportation, Air Doctor telehealth consultations, and global emergency hotlines. Non-insurance benefits provided and serviced by Allianz Global Assistance.

Go-to-market motion2 records

Distribution channels8 records

Marketing channels8 records

Core offering

Allianz Travel Insurance provides travel insurance, assistance, and embedded protection products for individual travelers, airlines, travel agents, OTAs, cruise lines, hotels, and event organizers. The company distributes a portfolio of travel protection plans — including single-trip, annual/multi-trip, group, and specialty coverages (Event Ticket Protector, Event Registration Protector, Tuition Protection) — through B2B partnerships, agency channels, and direct-to-consumer channels in the U.S. and globally under the Allianz Partners umbrella.

Product overview

Allianz Partners operates a multi-product portfolio centered around travel insurance and assistance services. The core offerings include Travel Protection (trip cancellation/interruption, medical, baggage), Event Ticket Protector (event ticket reimbursement up to $10,000), Event Registration Protector (race/endurance event fee protection), and Tuition Protection. These are distributed through major U.S. airlines, travel agents, OTAs, hotel companies, cruise lines, and direct-to-consumer. Technology platforms include Allianz Fusion (core integrated platform), AgentMax and AgentSmart (advisor-facing tools), and Allyz mobile app (digital travel companion with 250% YoY download growth). SmartBenefits provides automated claims payments for flight delays. The company serves millions of customers annually and handles over 58 million cases per year across 75+ countries.

Differentiator

Problem solved

Functional benefit

Brands

• Allyz: Digital travel companion mobile app offering travel insurance benefits, assistance services, safety alerts, and claim management
• Allianz Advantage
• Allianz Fusion
• SmartBenefits

Products and services

• Travel Protection Plans Standalone travel insurance plans covering trip cancellation, interruption, delay, medical/emergency, baggage, and accidental death benefits, sold to individual travelers directly through the Allianz Travel website.
• Annual/Multi-Trip Travel Insurance Year-long travel insurance plans for frequent travelers covering multiple trips within a 12-month period, including medical coverage and trip interruption benefits.
• Group Travel Insurance Travel insurance plans covering groups of travelers, typically purchased by group organizers or corporate travel managers.
• Rental Car Protection Coverage protecting travelers against rental car damage, theft, and related losses during their trip.
• Event Ticket Protector Insurance product that reimburses ticket holders for non-refundable event tickets when they cannot attend due to covered reasons such as illness or travel delays.
• Event Registration Protector Insurance for participants of paid events (races, conferences, workshops) that reimburses registration fees when the registrant cannot attend due to covered reasons.
• Tuition Protection Insurance that reimburses tuition and related fees for educational programs when a student withdraws due to covered reasons such as illness.
• Allyz Mobile App Mobile application that allows travelers to access their policy, file claims, get medical provider access, and reach travel assistance services.
• Allianz Fusion Platform B2B technology platform for travel insurance distribution, built on the Fusion CORE distribution engine, enabling partners to offer travel insurance through API, white-label sites, and dedicated distribution tools.
• AgentMax and AgentSmart Agent-facing tools and platforms that allow travel agents to quote, sell, and service Allianz travel insurance products.

Quantifiable outcome

• 8.7% increase in total business volume to 10.1 billion euros in 2024
• +9 more outcomes

Named customers9 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature5 records

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Seven Corners: Seven Corners is a travel and international health insurance specialist that competes with Allianz Travel on trip cancellation, emergency medical, and travel assistance products. It serves leisure, business, and government / group travelers through its own distribution and partner channels.
• AXA Partners (AXA Assistance): AXA Partners is a global travel insurance and assistance business unit of AXA, competing directly with Allianz Partners across travel, event, and mobility assistance. Both operate multi-country assistance networks with embedded airline and travel-partner distribution.
• AIG Travel (Travel Guard): AIG Travel Guard is one of the largest direct competitors to Allianz Travel Insurance in the U.S. travel insurance market, offering trip cancellation, medical, and baggage coverage through similar airline, agency, and direct-to-consumer channels. Both companies compete head-to-head for partnerships with major airlines and travel suppliers.
• World Nomads: World Nomads specializes in travel insurance for adventure and independent travelers, selling direct-to-consumer online. It competes with Allianz Travel in the leisure/international travel segment, particularly among younger and long-trip travelers.
• Berkshire Hathaway Travel Protection (BHTP): Berkshire Hathaway Travel Protection is a direct competitor offering travel insurance products distributed through airlines, OTAs, travel agents, and direct channels. Its product positioning and channel mix closely mirror Allianz Travel Insurance.
• Generali Global Assistance (now AIG-apex joint venture, formerly Generali): Generali Global Assistance is a direct competitor in the U.S. travel insurance market, offering trip cancellation, medical, and assistance products through travel agents, OTAs, and direct channels. Its product set and distribution model closely overlap Allianz Travel Insurance's.

Emerging players

• GeoBlue: GeoBlue, affiliated with Blue Cross Blue Shield, specializes in international travel medical insurance for travelers and expatriates. It overlaps with Allianz Travel's emergency medical and international health assistance offering, particularly for higher-end and long-duration travelers.
• Faye Travel Insurance: Faye is a venture-backed InsurTech that offers travel insurance via a mobile-first experience with embedded claims and AI-driven service. It represents the digitally native challenger model competing with Allianz Travel in direct-to-consumer travel insurance, particularly in OTA and airline embedded channels.

Broad incumbents

• Tokio Marine HCC (HCCMIS): Tokio Marine HCC is a specialty insurance carrier under Tokio Marine that offers travel and related specialty insurance products. While it has specialty/travel capabilities, it operates broadly across multiple insurance lines rather than specializing in travel the way Allianz Partners does.
• John Hancock Travel Insurance: John Hancock, owned by Manulife, offers travel insurance products alongside its broader life insurance and wealth management portfolio. It is a broader financial services incumbent rather than a travel specialist, but competes in the consumer travel insurance category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/allianz-partners/mycompany/verification
• Instagraminstagram.com/allianzpartners
• Xx.com/AllianzAssistUS
• Facebookfacebook.com/AllianzTravelInsuranceUS

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Allianz Travel Insurance