Resolution Solutions

What Resolution Solutions does

Resolution Solutions is a private, founder-led professional services firm specializing in mediation, conflict resolution, and communication coaching. Founded in 2013 by Marla Polk in Abilene, Texas, the firm operates a small team of certified mediators, arbitrators, counselors, and speakers delivering services across couples and families, workplace and HR, schools and nonprofits, religious organizations, first responders, and victims of violent crimes. Service offerings include mediation sessions, Peacekeeping Circle Dialogue facilitation, couples and crisis communication coaching, CEU-eligible specialized seminars and training, self-care and balance plan training for caregivers, and the published book "Grief Survivor: A Love Story." Two physical offices in Abilene and Georgetown, Texas, are supplemented by secure online service delivery, on-site client deployment, and events such as workshops and CEU seminars.

The firm's business model is professional services revenue from bespoke engagements plus ancillary one-time revenue from consumer book sales on Amazon. Pricing is largely quote-based across mediation, coaching, and tailored seminar work; the only publicly disclosed price point is $25 per attendee for a four-hour CEU seminar. The go-to-market motion is sales-led, driven by free initial consultations offered in-person, by phone, via Skype, or by email; demand generation is supported by a blog active from 2016 to 2021, email list sign-up, community involvement including the founder's presidency of the Palm House nonprofit and leadership of weekly first responder peer support groups, social media presence on Facebook, and Amazon book distribution. The firm discloses no proprietary technology platform, integrations, AI/ML capabilities, or external funding, and operates as a bootstrapped boutique practice.

Name

Resolution Solutions

Legal name

Resolution Solutions

Website

https://resolutionsolutions.net

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Resolution Solutions is a private Abilene, Texas-based mediation and communication coaching firm founded in 2013 by Marla Polk, serving couples, families, workplaces, schools, nonprofits, first responders, and violence victims with mediation, peacekeeping dialogue facilitation, CEU seminars, and a published book.

Ownership category

akta.pro rank

Product category

Mediation and Conflict Resolution Services

NAICS

Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

akta.pro secondary industry

Restorative Practices, Conflict Resolution & Discipline Alternatives (EDAKAMAG)

Keywords

• Mediation services
• Conflict resolution
• Communication coaching
• Arbitration services
• Corporate training

Headquarters

HQ city

Abilene

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel

Revenue model

1. Seminars and Training Sessions: The company develops and delivers tailor-made seminars and training sessions for organizations, schools, nonprofits, and businesses. Sessions are customized to industry and audience.
2. Mediation Sessions: Mediation sessions for families, businesses, schools, churches, and other organizations to help resolve conflict and bring understanding in difficult circumstances. Offered in-person at offices in Abilene and Georgetown, Texas, or securely online.
3. Communication Coaching: One-on-one, small group, or seminar-format communication coaching to increase relationship effectiveness. Addresses marital issues, blended families, premarital training, grief processing, parenting, and general communication improvement.
4. Book Sales: Author Marla Polk's book 'Grief Survivor: A Love Story' is sold through Amazon. The book provides comfort for those grieving loss and support for those helping others through grief.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Resolution Solutions provides mediation, arbitration, and communication coaching services for individuals, couples, families, and organizations. Core offerings include mediation sessions for family law and workplace disputes, Peacekeeping Circle Dialogue facilitation, CEU-eligible communication seminars, couples and crisis communication coaching, and trauma-informed self-care training for caregivers and first responders. The firm also sells founder Marla Polk's published grief memoir through Amazon.

Product overview

Resolution Solutions is a conflict resolution and communication coaching firm offering a suite of services centered on mediation, peacekeeping dialogue facilitation, and communication training. Core services include Mediation Sessions for families, businesses, schools, and organizations; Peacekeeping Circle Dialogue for structured community problem-solving; Specialized Communication Training and Seminars tailored to various industries; Couples Communication Coaching for relationship improvement; and Self Care and Balance Plan Training addressing secondary trauma. Additionally, the company offers the published book "Grief Survivor: A Love Story" by founder Marla Polk.

Differentiator

Problem solved

Functional benefit

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• CDR Associates: CDR Associates (Center for Dispute Resolution) provides mediation, facilitation, and conflict resolution consulting to government, corporate, and community clients. Comparable as a direct peer offering professional conflict resolution services across stakeholder and organizational disputes.
• Mediate.com: Mediate.com is a leading online directory and resource hub for mediation services across family, civil, workplace, and commercial disputes. It is directly comparable to Resolution Solutions as a marketplace and service-provider reference point for individuals and organizations seeking mediation and conflict resolution professionals.
• Resolutions Northwest: Resolutions Northwest is a nonprofit mediation and conflict resolution center serving the Portland, Oregon area, offering mediation, facilitation, and training to community members, schools, and businesses. Directly comparable to Resolution Solutions on community mediation and conflict resolution training offerings.
• Ackerman Center for Family Mediation: Ackerman Center for Family Mediation specializes in family and divorce mediation, including child custody and post-divorce issues. Directly comparable to Resolution Solutions on the family law mediation side of the practice.

Others

• National Association for Community Mediation: NAFCM is the membership and accreditation body for community mediation centers in the United States. Relevant as a peer/ecosystem participant because Resolution Solutions' mediation model and Peacekeeping Circle Dialogue approach overlap with the community mediation sector NAFCM represents.

Regional players

• Mediate BC: Mediate BC is a Canadian non-profit that supports and delivers family, civil, and workplace mediation services in British Columbia. Comparable as a regional player offering the same suite of mediation services that Resolution Solutions provides, but focused on a different geography.

Broad incumbents

• American Arbitration Association: The American Arbitration Association (AAA) is a long-established nonprofit ADR provider offering mediation and arbitration services for commercial, labor, and consumer disputes. As a broad incumbent in the same space as Resolution Solutions, it competes for institutional and corporate mediation mandates.
• JAMS (Resolution Center): JAMS is one of the largest private alternative dispute resolution providers in the world, offering mediation, arbitration, and conflict management for legal, commercial, and family matters. Comparable as a broad incumbent ADR provider, though operating at vastly greater scale and with a much broader portfolio than Resolution Solutions.

Emerging players

• Equip for Equality: Equip for Equality is an independent disability advocacy organization that provides supported decision-making and conflict navigation services. Comparable as an emerging player touching on adjacent conflict resolution and family/individual support services, though focused on disability rights rather than general mediation.
• Institute for Family Conflict Resolution: An organization focused on training and certification for family mediators and coaches. Comparable to Resolution Solutions on the family conflict resolution and coaching training side, though more narrowly focused on family-only practice.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks1 record

Key highlights1 record

Customer concentration

• Facebookfacebook.com/resolutionsol
• LinkedInlinkedin.com/company/resolution-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolution Solutions