Heritage Service Group Canada
Heritage Service Group Canada is a private, coast-to-coast Canadian field service provider that repairs, installs, and maintains commercial kitchen equipment for restaurants, hospitality, institutions, casinos, and government clients via four regional brands and CFESA-certified technicians.
- Company typePrivate
- Founded-
- HeadquartersBurnaby, Canada
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Heritage Service Group Canada does
Heritage Service Group Canada is a privately held commercial kitchen and foodservice equipment service provider headquartered in Burnaby, British Columbia, operating as a subsidiary of Heritage Foodservice Group Canada. The company delivers 24/7/365 emergency repair, installation, and tiered planned maintenance services for cooking, ware-washing, ice machines, HVAC, laundry, and refrigeration equipment across all major Canadian markets. Service delivery is structured as a four-brand regional platform — Key Equipment Services (Western Canada), RG Henderson (Ontario), Choquette CKS (Quebec), and Atlantic Equipment Services (Atlantic Canada) — coordinated centrally by a National Contracts Team that serves multi-region enterprise accounts.
The company employs 100+ customer and technical service associates and maintains authorized service agent status with more than 45 major commercial kitchen equipment manufacturers including Globe, Frymaster, Middleby Marshall, Hoshizaki, Rational, Cleveland, and Blodgett. CFESA Certified Master Technician training, OEM factory programs, and field-deployed company vehicles form the technical foundation. Membership in the Heritage Foodservice Canada family provides access to what the company describes as the largest OEM parts inventory globally, underpinning a 90-day labour warranty on all service work.
Revenue is generated through four streams: transactional emergency and scheduled repair services, installation services as an authorized OEM agent, tiered subscription-based Planned Maintenance Programs (Express, Premium, Platinum), and OEM parts distribution. Pricing is quote-based for break-fix work and structured as multi-year contracts for maintenance programs; no public pricing is disclosed. Customers span restaurants, hotels and hospitality, schools and healthcare institutions, casinos, and government and military facilities, with no individual customer concentration publicly identified.
Heritage Service Group Canada firmographics
Firmographics- Name
- Heritage Service Group Canada
- Legal name
- Heritage Service Group Canada
- Website
- https://heritageservicegroup.ca
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Heritage Service Group Canada is a private, coast-to-coast Canadian field service provider that repairs, installs, and maintains commercial kitchen equipment for restaurants, hospitality, institutions, casinos, and government clients via four regional brands and CFESA-certified technicians.
- Ownership category
- akta.pro rank
Heritage Service Group Canada industry classification
Industry- Product category
- Commercial Kitchen Equipment Services
- NAICS
- Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113)
- SIC
- Refrigeration & Service Industry Machinery (3580), Special Industry Machinery (No Metalworking Machinery) (3550)
- akta.pro primary industry
- Emergency Breakdown & Rapid Response Maintenance Services (IMAIACAM)
Keywords
Where Heritage Service Group Canada is headquartered
LocationHeadquarters
- HQ city
- Burnaby
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
Heritage Service Group Canada business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Equipment Repair Services: Emergency and scheduled repair services for commercial kitchen equipment performed by CFESA-certified technicians using OEM parts, available 24/7.
- Installation Services: Complete site inspection, equipment receiving and installation, and factory warranty verification as authorized service agent for major manufacturers.
- Planned Maintenance Programs: Express, Premium, and Platinum tiered preventative maintenance programs with varying levels of coverage, OEM checklist compliance, technician reviews, and reporting.
- OEM Parts Sales: Original Equipment Manufacturer parts distribution for commercial kitchen equipment including cooking, ware-washing, ice machines, HVAC, laundry, and refrigeration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Express - Budget-friendly equipment assessment |
| Subscription | Multi-year contract | Premium - Major components coverage |
| Subscription | Multi-year contract | Platinum - Comprehensive planned maintenance with reporting |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Heritage Service Group Canada product offering
Product offeringCore offering
Heritage Service Group Canada repairs, installs, and maintains commercial kitchen and restaurant equipment for businesses across Canada, delivering 24/7/365 emergency service through CFESA-certified technicians using OEM parts. The company offers tiered preventative maintenance programs (Express, Premium, Platinum) and serves as the authorized service agent for 45+ major foodservice equipment manufacturers. Services are delivered field-based through four regional operating brands covering all major Canadian markets.
Product overview
Heritage Service Group Canada operates as a multi-brand service platform offering commercial kitchen equipment repair, installation, and planned maintenance across Canada. The core offering consists of equipment repair and service (24/7 emergency response with CFESA-certified technicians), equipment installation (as authorized service agent), and tiered planned maintenance programs (Express, Premium, Platinum). The company distributes its services through four regional brands—Key Equipment Services (Western Canada), RG Henderson (Ontario), Choquette CKS (Quebec), and Atlantic Equipment Services (Atlantic Canada)—while maintaining centralized national contracts and programs. OEM parts supply is a complementary core service, leveraging access to the largest OEM inventory globally through Heritage Foodservice Canada membership.
Differentiator
Problem solved
Functional benefit
Products and services
- Commercial Kitchen Equipment Repair & Service
Quantifiable outcome
- 90-day labour warranty on all service work performed
- +2 more outcomes
Companies that use Heritage Service Group Canada
Customer profileSegments7 records
Ideal customer profiles5 records
Heritage Service Group Canada technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Heritage Service Group Canada partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Heritage Foodservice CanadacoreHeritage Service Group Canada is a member of the Heritage Foodservice Canada family, providing access to the largest OEM parts inventory globally. This parent-subsidiary relationship enables coast-to-coast service delivery through regional operating brands.
- Key Equipment ServicescoreRegional operating brand covering British Columbia, Alberta, Saskatchewan, and Manitoba. Delivers authorized commercial kitchen equipment service and repair in Western Canada.
- RGH HendersoncoreRegional operating brand covering Toronto, Greater Toronto Area, Southwestern Ontario, Kingston, and Ottawa. Provides authorized commercial kitchen equipment service in Central Canada.
- Choquette CKScoreRegional operating brand covering Montreal, Quebec, and surrounding areas. Delivers authorized commercial kitchen equipment service in Quebec.
- Atlantic Equipment ServicescoreRegional operating brand covering Atlantic Canada. Provides authorized commercial kitchen equipment service and repair in the Atlantic provinces.
- PartstownminorParts and equipment manuals resource linked through Heritage Service Group website. Provides customers with access to parts lookup and equipment documentation.
Scale indicators5 records
Recent moves1 record
Expansion highlights6 records
Heritage Service Group Canada competitors and assessment
Company assessmentDirect peers
- Singer Equipment Company: US-based foodservice equipment distributor that also provides design, installation, and ongoing service for commercial kitchens — directly comparable to Heritage's equipment-repair-plus-parts-plus-installation model serving restaurants and institutions.
- Central Restaurant Products: Commercial foodservice equipment retailer and supplier serving restaurants and institutions across North America with sales, parts, and service — comparable mix of equipment, parts, and customer segments to Heritage.
- Boelter Companies: Foodservice equipment distributor and service provider offering equipment sales, installation, and field service for restaurants, hospitality, and institutional operators — overlapping customer base and service offering with Heritage.
- East Bay Restaurant Supply: Regional foodservice equipment sales, service, and parts supplier serving restaurants and institutions in the western US — a comparable model of equipment distribution combined with field service and parts.
Broad incumbents
- Ali Group: Italian-owned foodservice equipment conglomerate holding dozens of commercial kitchen brands with global service networks — broadly overlaps Heritage's industry and OEM-authorized service positioning.
- Hoshizaki: Manufacturer of commercial ice machines and refrigeration whose equipment Heritage services; operates its own service network in many markets and represents both an OEM partner and a potential direct-service competitor.
- Middleby Corporation: Global commercial kitchen equipment manufacturer whose brands (Frymaster, Middleby Marshall, Southbend, Blodgett, etc.) populate Heritage's authorized-service-agent list; comparable industry overlap and a potential threat as Middleby expands direct service offerings.
Emerging players
- MTI (Mechanical Technology Inc): Foodservice equipment manufacturer and solutions provider serving commercial kitchens — comparable equipment-customer overlap and a potential OEM partner or competitor depending on its service strategy.
Others
- Partstown: Largest North American distributor of OEM foodservice parts — already a partner of Heritage (linked through the Heritage website) and a peer in the parts-distribution adjacency of Heritage's business.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Heritage Service Group Canada social profiles
Digital presenceHeritage Service Group Canada financial estimates
Financial estimateRevenue estimate
Valuation estimate
Heritage Service Group Canada leadership team
Management profileNumber of profiles
Heritage Service Group Canada subsidiaries and ownership
Company hierarchySubsidiaries4 records
Heritage Service Group Canada funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Heritage Service Group Canada M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Heritage Service Group Canada
What does Heritage Service Group Canada do?
Heritage Service Group Canada repairs, installs, and maintains commercial kitchen and restaurant equipment for businesses across Canada, delivering 24/7/365 emergency service through CFESA-certified technicians using OEM parts. The company offers tiered preventative maintenance programs (Express, Premium, Platinum) and serves as the authorized service agent for 45+ major foodservice equipment manufacturers. Services are delivered field-based through four regional operating brands covering all major Canadian markets.
Is Heritage Service Group Canada a public or private company?
Heritage Service Group Canada is a private company. It is classified as corporate owned and is currently operating.
When was Heritage Service Group Canada founded?
Heritage Service Group Canada was founded in -1. It employs 101 to 250 people.
Where is Heritage Service Group Canada based?
Heritage Service Group Canada is headquartered in Burnaby, Canada, in the North America region.
How does Heritage Service Group Canada make money?
Four revenue lines are on record. Equipment Repair Services are the primary driver. The others are installation Services, planned Maintenance Programs and OEM Parts Sales.
Who are Heritage Service Group Canada's main competitors?
Direct peers on record are Singer Equipment Company, Central Restaurant Products, Boelter Companies and East Bay Restaurant Supply. Broad incumbents are Ali Group, Hoshizaki and Middleby Corporation. MTI (Mechanical Technology Inc) is listed as an emerging player. Partstown is listed as an others.
Does Heritage Service Group Canada have an API?
No public API is recorded for Heritage Service Group Canada.
What industry is Heritage Service Group Canada in?
Heritage Service Group Canada's product category is Commercial Kitchen Equipment Services. Its primary akta.pro industry code is IMAIACAM, Emergency Breakdown & Rapid Response Maintenance Services. Its NAICS code is 8113 and its SIC code is 3580.