Help at Home
Help at Home is a private, Chicago-based home care provider founded in 1975, employing 60,000+ caregivers to deliver roughly 85 million hours of in-home personal care annually to Medicaid-eligible seniors and disabled individuals across 11-12 states.
- Company typePrivate
- Founded1975
- HeadquartersChicago, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
Help at Home firmographics
Firmographics- Name
- Help at Home
- Legal name
- HAH Group Holding Company LLC
- Website
- https://helpathome.com
- Company type
- Private
- Founded year
- 1975
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Help at Home is a private, Chicago-based home care provider founded in 1975, employing 60,000+ caregivers to deliver roughly 85 million hours of in-home personal care annually to Medicaid-eligible seniors and disabled individuals across 11-12 states.
- Ownership category
- akta.pro rank
Help at Home industry classification
Industry- Product category
- In-Home Personal Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Companion Care & Social Support (non-clinical) (HLADAGAB)
- akta.pro secondary industries
- Companionship & Social Engagement Visits (HSABAAAA), In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)
Keywords
Where Help at Home is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Help at Home business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Medicaid Fee-for-Service: Traditional fee-for-service Medicaid reimbursement for personal care and homemaker services provided to Medicaid-eligible seniors and individuals with disabilities.
- Managed Long-term Services and Supports (MLTSS): 70% of business flows through managed care/MLTSS programs where the company is a preferred or contracted provider within payer networks. Revenue recognized based on contracted rates per client per time period.
- Value-Based Care Programs: 25%+ of client-base in value-based care programs with continued expansion. Payment arrangements tied to quality outcomes and cost savings. Includes partnerships with MCOs, states and at-risk provider groups where company delivers measurable impacts on inpatient and ER utilization.
- Private Pay: Direct payment by families for care services when waiting for benefits, using long-term care insurance, or adding extra support on top of other services. Private pay allows care to begin sooner with more flexibility.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Weekly | Caregiver compensation with competitive pay, benefits and bonuses |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels10 records
Help at Home product offering
Product offeringCore offering
Help at Home delivers relationship-based, person-centered in-home personal care services primarily to Medicaid-eligible seniors and individuals with disabilities, enabling them to age-in-place safely in their own homes. The company employs a workforce of approximately 50,000-60,000 caregivers across 150+ hub locations in 11-12 states, providing personal care, companion, respite, homemaker/chore, and IDD services. Complementary programs include Care Coordination that connects clients to healthcare systems and Community Health Workers who address social determinants of health.
Product overview
Help at Home is a unified home care platform offering relationship-based, person-centered in-home personal care services. The core offering is Home Care Services, complemented by specialized IDD Services for individuals with intellectual and developmental disabilities. Additional value-added programs include Care Coordination (which wraps clinical support around personal care), the Community Health Workers Program (addressing social determinants of health), and specialized services including Companion Care, Respite Services, Homemaker and Chore Services, Veterans Care, and Family/DSP Caregiving. The platform primarily serves Medicaid-eligible seniors and individuals with complex needs, enabling them to age-in-place safely in their homes.
Differentiator
Problem solved
Functional benefit
Products and services
- Home Care Services Core in-home personal care services providing relationship-based, person-centered care primarily to Medicaid-eligible seniors and individuals with disabilities, enabling clients to age-in-place safely in their homes.
- IDD Services
Quantifiable outcome
- 50% reduction in inpatient and ER utilization through Care Coordination program
- +5 more outcomes
Companies that use Help at Home
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles6 records
Help at Home technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature6 records
Help at Home partnerships and signals
Strategic signalScale indicators19 records
Recent moves7 records
Expansion highlights5 records
Help at Home competitors and assessment
Company assessmentDirect peers
- Modivcare: Provides personal care services, non-emergency medical transportation, and remote patient monitoring under Medicaid contracts. Direct competitor in Medicaid HCBS personal care with overlapping MCO payer relationships.
- Aveanna Healthcare: Large diversified home health platform providing private duty nursing, adult home care, and medical solutions. Overlaps with Help at Home in adult personal care services and Medicaid payer relationships, though Aveanna is heavier in pediatric private duty nursing.
- BrightSpring Health Services: Largest diversified home and community-based health services platform in the US, providing personal care, home health, hospice, and pharmacy services with significant Medicaid HCBS exposure. Operates at similar national scale to Help at Home across overlapping payer relationships and service lines.
- Bayada Home Health Care: One of the largest nonprofit home health care organizations in the US, providing personal care, home health, and hospice across dozens of states. Comparable in mission, scale, and clinical breadth to Help at Home, though structured as a nonprofit.
- Addus HomeCare: Public personal care services and home health provider with strong Medicaid HCBS concentration across 20+ states. Competes head-to-head with Help at Home in personal care and offers a similar mix of Medicaid fee-for-service, MLTSS, and value-based care contracts.
- Interim HealthCare: Franchised home care, hospice, and healthcare staffing provider with national reach across all 50 states. Competes with Help at Home in personal care and home health aide services, particularly in markets where Help at Home does not operate.
- Pennant Group: Home health, hospice, and senior living provider operating across multiple states with growing personal care exposure. Competes in overlapping payer ecosystems and serves similar Medicaid-eligible senior populations.
Broad incumbents
- Encompass Health: Largest owner and operator of inpatient rehabilitation hospitals and a major home health and hospice provider. Provides broader post-acute care services than Help at Home and serves overlapping Medicaid populations.
- Amedisys: Major national home health and hospice provider (now part of UnitedHealth Group/Optum). Overlaps with Help at Home in home health aide services and Medicare/Medicaid payer relationships but is more clinical/specialized.
- Compassus: National provider of hospice, home health, palliative care, and home infusion services. Overlaps with Help at Home in home-based care delivery to elderly and complex patient populations, though Compassus is heavier in hospice and clinical services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Help at Home social profiles
Digital presenceHelp at Home financial estimates
Financial estimateRevenue estimate
Valuation estimate
Help at Home leadership team
Management profileNumber of profiles
Profiles13 records
Help at Home funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Help at Home M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Help at Home
What does Help at Home do?
Help at Home delivers relationship-based, person-centered in-home personal care services primarily to Medicaid-eligible seniors and individuals with disabilities, enabling them to age-in-place safely in their own homes. The company employs a workforce of approximately 50,000-60,000 caregivers across 150+ hub locations in 11-12 states, providing personal care, companion, respite, homemaker/chore, and IDD services. Complementary programs include Care Coordination that connects clients to healthcare systems and Community Health Workers who address social determinants of health.
Is Help at Home a public or private company?
Help at Home is a private company. It is classified as unknown and is currently operating.
When was Help at Home founded?
Help at Home was founded in 1975. It employs 5,001 to 10,000 people.
Where is Help at Home based?
Help at Home is headquartered in Chicago, United States, in the North America region.
How does Help at Home make money?
Four revenue lines are on record. Medicaid Fee-for-Service is the primary driver. The others are managed Long-term Services and Supports (MLTSS), value-Based Care Programs and private Pay.
Who are Help at Home's main competitors?
Direct peers on record are Modivcare, Aveanna Healthcare, BrightSpring Health Services, Bayada Home Health Care, Addus HomeCare, Interim HealthCare and Pennant Group. Broad incumbents are Encompass Health, Amedisys and Compassus.
Does Help at Home have an API?
No public API is recorded for Help at Home.
What industry is Help at Home in?
Help at Home's product category is In-Home Personal Care Services. Its primary akta.pro industry code is HLADAGAB, Companion Care & Social Support (non-clinical), with a secondary code of HSABAAAA, Companionship & Social Engagement Visits. Its NAICS code is 624120 and its SIC code is 8300.