CareHop
CareHop is a privately held, founder-led Canadian home care services provider founded in 2012, delivering PSW, nursing, dementia, palliative, paediatric, and senior-friendly cleaning services across the Greater Toronto Area.
- Company typePrivate
- Founded2012
- HeadquartersEtobicoke, Canada
- Headcount251–500
- GTM typeB2C
- OfferingServices
What CareHop does
CareHop Nursing & Home Care is a privately held Canadian home care services provider founded in 2012 by Michael Lu and headquartered in Etobicoke, Ontario. The company delivers in-home personal support, nursing, dementia and palliative care, paediatric home care, companionship, and senior-friendly home cleaning to clients across the Greater Toronto Area, including Toronto, Etobicoke, Mississauga, and Brampton. Service categories listed publicly include PSW & Personal Care, Homemaking/Daily Living Assistance, Alzheimer's & Dementia Care, Family-Managed Home Care, Companionship/Activities, End-of-Life & Palliative Care, Senior-Friendly Home Cleaning, In-Home Nursing Care, Paediatric Home & Nursing Care, In-Home 1:1 Activities, and CareHop Connect.
Revenue is generated through fee-for-service, hourly/visit-based billing against custom care plans developed during free consultations; no standard pricing tiers are published. The go-to-market is sales-led via phone (416-207-3888), website inquiry, and content marketing to families seeking care for elderly relatives. Customer relationships are predominantly individual/household, with corporate or payor contracts not disclosed; a Family-Managed Home Care offering positions CareHop within Ontario's government-funded self-directed care programs.
Core technology is limited to a connected-care service layer branded CareHop Connect, which coordinates caregivers, families, and clients, supported operationally by a third-party Alayacare-hosted family portal. The company is accredited by Accreditation Canada, Home Care Ontario, and ISSA Residential, holds 251-500 employees per firmographic data, and reports 4.8/5 on Google (30 reviews), 5/5 on Indeed (20 reviews), and 4.8/5 on Glassdoor (6 reviews). CareHop has no disclosed institutional funding, no subsidiaries, and no M&A activity on record.
CareHop firmographics
Firmographics- Name
- CareHop
- Legal name
- CareHop Nursing & Home Care
- Website
- https://carehop.ca
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- CareHop is a privately held, founder-led Canadian home care services provider founded in 2012, delivering PSW, nursing, dementia, palliative, paediatric, and senior-friendly cleaning services across the Greater Toronto Area.
- Ownership category
- akta.pro rank
CareHop industry classification
Industry- Product category
- Home Healthcare Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161)
- SIC
- Services-Home Health Care Services (8082), Services-Social Services (8300)
- akta.pro primary industry
- Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG)
- akta.pro secondary industries
- Dementia Personal Care (ADLs) Support (HSABAEAB), Dementia Companion & Engagement Care (HSABAEAA), Recurring Housekeeping for Seniors/In-Home Support (HSAEAAAL), In-Home Dementia Care Services (Specialized Personal Care) (HLADACAI)
Keywords
Where CareHop is headquartered
LocationHeadquarters
- HQ city
- Etobicoke
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
CareHop business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- In-Home Care Services: Fee-for-service model providing professional home care including PSW services, nursing care, homemaking, and specialized care (Alzheimer's, dementia, paediatric). Revenue generated through hourly or visit-based billing for care services delivered to clients in their homes.
- Home Cleaning Services: Senior-friendly residential cleaning services delivered by PHC-certified cleaning professionals. Revenue generated through service fees for residential cleaning appointments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Care Plans |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
CareHop product offering
Product offeringCore offering
CareHop provides professional in-home care services for seniors, paediatric clients, and individuals needing specialized support across the Greater Toronto Area. The company delivers PSW personal care, in-home nursing, daily living assistance, Alzheimer's and dementia care, palliative and end-of-life care, companionship, paediatric nursing, and senior-friendly home cleaning through trained caregivers visiting clients in their homes.
Product overview
CareHop is a home care services provider offering a comprehensive portfolio of care services for individuals in their homes. Founded in 2012, the company provides professional home care including residential cleaning, personal support, and in-home nursing. The service offerings include PSW & Personal Care, Homemaking/Daily Living Assistance, Alzheimer's & Dementia Care, Family-Managed Home Care, Companionship/Activities, End of Life & Palliative Care, Senior-Friendly Home Cleaning, In-Home Nursing Care, Paediatric Home & Nursing Care, In-Home 1:1 Activities, and CareHop Connect. These services are delivered through trained caregivers, nurses, and PSWs who provide care in clients' homes across the Greater Toronto Area including Toronto, Etobicoke, Mississauga, and Brampton.
Differentiator
Problem solved
Functional benefit
Brands
- CareHop Connect: A service offering by CareHop for care coordination and family connectivity
Products and services
- PSW & Personal Care
Quantifiable outcome
- 4.8/5 Google rating from 30 reviews; 5/5 Indeed rating from 20 reviews
- +1 more outcomes
Companies that use CareHop
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles1 record
CareHop technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
CareHop partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- The Dorothy Ley HospiceminorCareHop supports The Dorothy Ley Hospice through community fundraising events and donations. The company participates in hospice events to build community connections and give back to healthcare organizations serving end-of-life patients.
Scale indicators5 records
Recent moves5 records
Expansion highlights4 records
CareHop competitors and assessment
Company assessmentDirect peers
- Nurse Next Door: Canadian-founded home care franchise offering PSW, nursing, dementia, and companionship services across multiple provinces. Highly comparable service mix and target customer base to CareHop, including in-home senior care and specialized dementia support.
- VHA Home HealthCare: Toronto-based home care provider offering PSW, nursing, and personal support services across the GTA. Direct competitor in CareHop's core market with overlapping services, government-funded programs, and senior care focus.
- ParaMed: Canadian home health services provider offering PSW, nursing, and personal support in clients' homes across multiple provinces. Closely comparable service model and customer base to CareHop, including senior and dementia care.
- Closing the Gap Healthcare: Canadian home and community health provider delivering nursing, personal support, and therapy services across Ontario and other provinces. Directly comparable in service mix and senior-care focus to CareHop.
- Right at Home Canada: Canadian franchise network providing in-home senior care including personal support, companionship, and specialized dementia care. Comparable service portfolio and customer segments to CareHop, with multi-city Canadian coverage.
- Home Care Assistance: North American home care franchise offering non-medical personal care, dementia care, and companionship for seniors. Comparable service categories and target customers, including specialized dementia support similar to CareHop's Alzheimer's line.
Broad incumbents
- SE Health: Major Canadian non-profit home care provider delivering nursing, personal support, and dementia care across multiple provinces. Comparable service categories and customer segments, with significantly broader geographic reach than CareHop.
- CBI Health: Canadian health services provider operating home health, rehabilitation, and personal care programs including senior in-home support. Overlaps with CareHop on in-home personal care and nursing, with broader clinical and rehabilitation footprint.
- Bayshore HealthCare: One of Canada's largest home and community health service providers offering personal care, nursing, dementia care, and government-funded programs. Overlaps directly with CareHop's service lines but operates at a national scale with broader institutional contracts.
- Home Instead Senior Care: Global senior home care franchise with Canadian presence offering personal care, companionship, and dementia support. Overlaps with CareHop's core in-home senior care services, with significantly larger brand and operational scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
CareHop social profiles
Digital presenceCareHop financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareHop leadership team
Management profileNumber of profiles
Profiles1 record
CareHop funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareHop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareHop
What does CareHop do?
CareHop provides professional in-home care services for seniors, paediatric clients, and individuals needing specialized support across the Greater Toronto Area. The company delivers PSW personal care, in-home nursing, daily living assistance, Alzheimer's and dementia care, palliative and end-of-life care, companionship, paediatric nursing, and senior-friendly home cleaning through trained caregivers visiting clients in their homes.
Is CareHop a public or private company?
CareHop is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CareHop founded?
CareHop was founded in 2012. It employs 251 to 500 people.
Where is CareHop based?
CareHop is headquartered in Etobicoke, Canada, in the North America region.
How does CareHop make money?
Two revenue lines are on record. In-Home Care Services are the primary driver. The others are home Cleaning Services.
Who are CareHop's main competitors?
Direct peers on record are Nurse Next Door, VHA Home HealthCare, ParaMed, Closing the Gap Healthcare, Right at Home Canada and Home Care Assistance. Broad incumbents are SE Health, CBI Health, Bayshore HealthCare and Home Instead Senior Care.
Does CareHop have an API?
No public API is recorded for CareHop.
What industry is CareHop in?
CareHop's product category is Home Healthcare Services. Its primary akta.pro industry code is HLADAGAG, Dementia/Alzheimer’s In-Home Care (Non-Medical), with a secondary code of HSABAEAB, Dementia Personal Care (ADLs) Support. Its NAICS code is 624120 and its SIC code is 8082.