City of Framingham MA

What City of Framingham MA does

The City of Framingham, Massachusetts is a municipal government entity serving approximately 72,000 residents in the MetroWest region of New England. Originally settled in the 17th century and incorporated as a town in the 1700s, Framingham transitioned to a city form of government in 2018 under a Home Rule Charter with a mayor-council structure (Mayor Charlie Sisitsky currently in office). The city delivers essential public services through 47+ departments and divisions, including public safety (dedicated Police Department under Chief Lester Baker and five fire stations), public works (water/sewer utilities, trash/recycling collection, highway maintenance, stormwater), parks and recreation (30+ parks, 25+ trails, three beaches, Loring Arena, planetarium programs), permitting and inspections, planning and zoning, public health, senior services, library services, and veterans services. Governance involves 40+ boards, commissions, and committees, and the city employs 10,000+ people across its municipal and school operations.

The city operates a CivicPlus-powered website (framinghamma.gov) as its digital front door, with OpenGov powering online permitting and licensing (live as of July 2025), MapGeo-based GIS mapping for property lookups, a Notify Me email/SMS alert system, a WebLink document archive, and SeeClickFix for resident issue reporting. Infrastructure modernization initiatives include a Water Meter Modernization Program with smart metering, RFID-enabled waste carts, EV charging infrastructure through the MassCEC On-Street Charging Solutions Program, and LEED-certified municipal facilities (Christa McAuliffe Library and Police Headquarters). Sustainability credentials include 2025 Green Communities designation and SolSmart designation.

The city's revenue model is municipal: property taxes constitute the primary recurring funding stream, supplemented by utility fees (water/sewer subscription billing), permit and license fees (one-time), parking and fine-based transaction fees, recreation program fees, and state and federal grants (CDBG, Green Communities grants, Mass Save funding). Pricing for individual services is administratively set and publicly disclosed, including recycling drop-off center permits ($20/year residential, $50/year business) and unit-priced bulky item disposal fees. Distribution occurs through in-person City Hall services (150 Concord Street), the OpenGov self-serve portal, phone/email channels, and physical service infrastructure (DPW Operations Center at 100 Western Avenue, Recycling Drop-Off Center at 255 Mount Wayte Avenue, and dispersed facilities). The customer base is the captive Framingham resident and business population, with institutional users including Framingham Public Schools, Framingham State University, Massachusetts Bay Community College, and MetroWest Medical Center.

Name

City of Framingham MA

Legal name

City of Framingham

Website

https://framinghamma.gov

Company type

Private

Founded year

1700

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The City of Framingham, MA is a municipal government entity serving approximately 72,000 MetroWest residents through 47+ departments delivering public safety, utilities, permitting, parks/recreation, and community services. Funded by property taxes, fees, and state/federal grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Environmental Quality Programs (9241), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Landscaping Services (56173)

SIC

Sanitary Services (4950), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Parks, Recreation & Protected Areas Administration (BPAIAMAH), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal services
• Public works
• Water and sewer
• Waste management
• Permitting services

Headquarters

HQ city

Framingham

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Taxes: Primary municipal revenue source funding general city operations, public safety, schools, and infrastructure.
2. Permits and Licenses: Building permits, business certificates, dog registrations, alarm permits, alcohol licenses, and various other municipal permits and licenses.
3. Utility Fees: Water and sewer billing services, water/sewer rates, fire service fees, and ready-to-serve fees.
4. Recycling Drop-Off Center Permits: Annual permits for residential ($20/year) and business ($50/year) access to the recycling facility, plus disposal fees for bulky items.
5. Parking: Commuter parking fees, parking permits, and parking ticket revenue.
6. State and Federal Funding: Community Development Block Grant (CDBG), Green Communities grants, and various state/federal program funding.
7. Fines and Fees: Trash and recycling violation fees, parking fines, and other municipal penalties.
8. Recreation Programs: Park and field permits, recreation program fees, Loring Arena skating fees, and summer planetarium ticket sales.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels11 records

Core offering

The City of Framingham operates a comprehensive municipal government delivering essential public services to residents, businesses, and visitors within its jurisdictional boundaries. Core offerings encompass public safety (police, fire, emergency management), utilities (water, sewer, trash and recycling collection), infrastructure maintenance (highways, stormwater, forestry, lighting), permitting and licensing (building, health, business, alcohol, alarm, dog), parks and recreation (3 beaches, 30+ parks, Loring Arena ice skating, planetarium programs), community development and planning/zoning, public health, senior services, veterans services, animal control, vital records, elections administration, and sustainability initiatives including a community electricity aggregation program and EV adoption support.

Product overview

The City of Framingham operates a comprehensive municipal services platform delivered through its CivicPlus-powered website. The core offerings include public works services (trash/recycling, water/sewer, highway), online permitting via OpenGov, GIS mapping, citizen notification tools (Notify Me), document archives, and community programs such as EV adoption support and community electricity aggregation. These services are accessed through the city's website with integrations to third-party platforms for specific functions.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Works and Utility Services Municipal utility and infrastructure services including water supply, sewer/wastewater, stormwater management, highway and street maintenance, urban street sweeping, forestry, lighting and signals, fleet management, and trash and recycling collection for residents and businesses.
• Recycling Drop-Off Center Physical drop-off facility at 255 Mount Wayte Avenue for excess trash, recycling, and household hazardous waste. Requires annual permits: Residential $20/year and Business $50/year (fiscal year July 1 - June 30), with unit-priced bulky item disposal fees for items such as mattresses, TVs/monitors, tires, propane tanks, sleep sofas, freon items, carpeting, soft goods, and metal items.
• Framingham Public Beaches Three public beaches (including Waushakum Beach and Framingham City Beach) managed by Parks and Recreation with water quality monitoring and the Notify Me beach alert notification system. Open to the public during the summer season (Framingham Public Beaches Open June 18 for Summer Season).
• Planetarium Programs Public planetarium shows hosted in partnership with the Christa McAuliffe Center at Framingham State University, including Summer Night Sky Tour ($5-$10/person, children 5 and under free), Moon & Earthrise Show ($15/person), Moon & Fly Me to the Moon (Ages 5 and under FREE, Ages 6-12 $5, Ages 13+ $10), and Pink Floyd Dark Side of the Moon ($20/person).
• Parks and Recreation Facilities and Programs 30+ parks and athletic facilities including Bowditch Field Athletic & Cultural Complex, Cushing Memorial Park, Keefe Pool, neighborhood parks, athletic fields, tennis courts, playgrounds, conservation trails, and dog parks. Includes the Loring Arena public ice skating facility with associated skating fees and the Callahan Center / Senior Services programming.
• Building Permits and Licensing Municipal permits and licenses including building permits, health permits, engineering permits, business certificates, dog registrations, alarm permits, alcohol licenses, and other licensing processed through the OpenGov online portal and Inspectional Services Department.
• Framingham Community Electricity Aggregation Municipal electricity aggregation program offering Framingham residents and businesses an alternative electricity supply option for their utility services.
• Framingham Drives Electric (EV Initiative) Municipal initiative supporting residents and businesses in adopting electric vehicles and expanding access to EV charging infrastructure, including on-street curbside EV charging through the MassCEC On-Street Charging Solutions Program and partnerships with MAPC for EV Car Share and Off-Grid Charging Pilots.
• Vital Records and Public Records Municipal vital records services including birth, marriage, and death certificates, plus Public Records Request fulfillment and access to an Online Document Archive via the WebLink platform for city records, police logs, meeting agendas, and official documents.

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered flagship, core and minor.

• Town of NatickflagshipStrategic or Co-development Partner · 22 December 2025Collaborative regional public art project 'Our Energy Future' funded by Mass Save Community Education Grant. Artists Julia Csekö and Raquel Fornasaro selected to develop complementary art pieces for both communities, connecting residents to energy efficiency goals and collective climate action.
• Massachusetts Clean Energy Center (MassCEC)coreStrategic or Co-development PartnerSelected for On-Street Charging Solutions Program providing fully-funded curbside EV charging infrastructure. Partnership supports community transition to electric vehicles through multiple charging sites.
• Mass Save (Sponsors)coreStrategic or Co-development PartnerEnergy efficiency program sponsors providing funding for community education grants, building energy code training, and sustainability initiatives including the Our Energy Future public art project.
• Metropolitan Area Planning Council (MAPC)minorStrategic or Co-development PartnerRegional planning council partnership for EV Car Share Pilot and Off-Grid Charging Pilot programs supporting sustainable transportation initiatives.
• Danforth Art Museum and SchoolminorStrategic or Co-development PartnerPartnership for community arts programming including Hype the Arts annual community day event and collaborative cultural events at Framingham State University campus.
• Christa McAuliffe Center at Framingham State UniversityminorStrategic or Co-development PartnerPartnership hosting summer planetarium programs and educational events at the FSU Planetarium facility open to Framingham residents and visitors.
• MetroWest Medical CenterminorOthersLocal hospital partnership for community health services, public health emergency response, and wellness programs serving Framingham residents.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Haverhill, MA: Mid-size Massachusetts Merrimack Valley city with comparable population and full municipal service portfolio. Useful benchmark for service delivery at similar scale.
• City of Somerville, MA: Dense Massachusetts city with similar municipal service breadth, sustainability initiatives, and digital permitting. Comparable in the mix of urban and suburban service demands.
• City of Quincy, MA: Mid-size Massachusetts city with mayor-council structure and full municipal service portfolio including water/sewer, sanitation, parks, and recreation. Comparable scale of operations and similar reliance on property taxes and state aid.
• City of Malden, MA: Dense Greater Boston suburb of comparable size offering similar municipal services, with active sustainability and digital engagement programs analogous to Framingham's.
• City of Newton, MA: Comparable mid-size Massachusetts suburban city operating under mayor-council governance with similar departments (DPW, Parks & Recreation, Police, Fire, Public Works, Library) and digital permitting. Comparable in service breadth and resident-facing programs to Framingham.
• Town of Natick, MA: Adjacent MetroWest Massachusetts municipality already partnered with Framingham on the 'Our Energy Future' public art project. Comparable size and governance structure; direct regional peer for shared-service opportunities.
• City of Brockton, MA: Massachusetts Gateway City of similar population scale operating similar departments including public works, parks and recreation, water and sewer, and permitting. Useful peer for mid-size Massachusetts city cost structure.
• City of Lynn, MA: Mid-size Massachusetts Gateway City with similar governance, scale, and full portfolio of municipal services including water, sewer, public safety, parks, and recreation.

Broad incumbents

• City of Worcester, MA: Second-largest Massachusetts city with comprehensive municipal services portfolio. Comparable structure and revenue mix at larger scale, with similar exposure to property tax and state aid dynamics.
• City of Cambridge, MA: Larger, well-resourced Massachusetts city with extensive digital services, sustainability programs (Cambridge Energy Alliance), and large university-adjacent service population. Comparable municipal functions at greater scale.

Market position

Strengths2 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Framingham_MA
• Facebookfacebook.com/CityofFramingham
• LinkedInlinkedin.com/company/city-of-framingham
• Instagraminstagram.com/officialframinghamma
• TikToktiktok.com/@cityframingham

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Framingham MA