Pet Express

What Pet Express does

Pet Express (Private) Limited is a Sri Lanka-based international pet relocation company founded in 2011 and headquartered at Terminal 2 of the Air Cargo Village at Bandaranaike International Airport (CMB) in Katunayake. The company provides door-to-door transport services for cats and dogs traveling to and from Sri Lanka across 12+ destination countries spanning the EU, UK, USA, Canada, Australia, UAE, India, China, Malaysia, Singapore, and Russia. Its service portfolio covers the full relocation workflow: veterinary pre-clearance (ISO microchipping, vaccinations, RNATT blood testing at EU/OIE-approved laboratories), IATA-compliant travel crate supply (including CR82 crates for aggressive breeds and custom wooden boxes), flight booking and airline freight coordination, ground transport, customs brokerage (handled in-house by licensed brokers), quarantine handling, and destination-side delivery through an accredited worldwide partner network.

The company operates a professional services revenue model with quote-based pricing, a 50% deposit on contract signing, and balance settlement 14 days before travel. Revenue is generated from base professional coordination fees, à la carte add-ons (crates, vet services, government endorsements, boarding, quarantine, CITES permits), and airline freight pass-through charges. Distribution is direct-to-consumer via website, phone, email, and WhatsApp, supplemented by content marketing (a destination-specific blog), organic social media (Facebook, Instagram, Twitter), Trustpilot social proof, and industry association memberships (IPATA, PAN).

Customer segments are primarily individual pet owners (expatriate families relocating and tourists rescuing stray animals), with a secondary segment of rescue organizations and animal lovers coordinating international adoptions. The firm claims to be Sri Lanka's only full-suite pet travel provider, combining in-house veterinary coordination, customs brokerage, and crate supply under one operation, and reports having transported hundreds of rescued cats and dogs overseas over its operating history.

Name

Pet Express

Legal name

Pet Express (Private) Limited

Website

https://petexpress.lk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Pet Express is a Sri Lanka-based international pet relocation company that provides door-to-door transport, veterinary coordination, customs brokerage, and IATA-compliant crate supply for cats and dogs traveling to and from Sri Lanka across 12+ destination countries, serving individual pet owners, expatriates, and rescue organizations since 2011.

Ownership category

akta.pro rank

Product category

Pet Relocation Services

NAICS

Couriers and Express Delivery Services (49211), Pet Care (except Veterinary) Services (81291), Couriers and Express Delivery Services (4921)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Transportation Services (4700)

akta.pro primary industry

Pet International Relocation & Quarantine Handling (HSAKACAI)

akta.pro secondary industries

Pet Relocation & Moving Transport (HSANAIAH), Airport & Travel Pet Transfers (HSANAIAE), Crate Rental & Secure Transport Setup (HSANAIAI), Interstate/Regulated Pet Transport (Health Certs/Compliance) (HSANAIAG)

Keywords

• Pet relocation services
• International pet transport
• Pet shipping services
• Veterinary travel coordination
• Customs brokerage pets

Headquarters

HQ city

Katunayake

HQ country

Sri Lanka

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Pet Relocation Service Fees: Base professional fee covering time and coordination, with individual service components added per customer needs including flight booking, documentation, export approvals, airport handling, and airline fee management
2. Additional Services Revenue: Fees for IATA pet travel containers, veterinary exams/vaccines/microchipping/health certificates/blood tests, government endorsements, ground transportation, import permits, notary endorsements, pet boarding services, customs clearances, CITES permits, and quarantine fees
3. Airline Freight Fees (Pet's Ticket): Pet Express adds their professional fees to airline air freight costs - the pet's 'ticket' for cargo transport, with costs varying by airline based on size, weight, dimensions, route, and special services
4. Pet Boarding Services: Pre-flight and post-flight pet boarding services through partner boarding kennels, including special services for puppies and rescued pets
5. IATA Pet Travel Crate Sales: Sale of IATA certified pet travel boxes, custom wooden crates, CR82 compliant crates for aggressive breeds, and bird travel carriers

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Pet Express provides door-to-door international pet relocation services for cats and dogs traveling to and from Sri Lanka. The offering bundles veterinary services (microchipping, vaccinations, RNATT blood testing), IATA-compliant travel crate supply, flight booking and airline coordination, export/import documentation, customs brokerage, and ground transportation into a single coordinated service delivered through its own team and a worldwide partner agent network.

Product overview

Pet Express is a single-service pet relocation company offering a comprehensive suite of international pet transportation solutions. The core offering is door-to-door international pet relocation services for cats and dogs traveling to and from Sri Lanka. The service portfolio includes: the flagship International Pet Relocation Service as the primary offering, supported by Pet Exporting and Pet Importing services as the two main service lines. Add-on modules include Pet Relocation Consultancy for expert guidance, International Pet Travel Crates (IATA-compliant boxes in various sizes including custom wooden and CR82 crates), EU International Health Certification for European destinations, Veterinary Services (microchipping, vaccinations, blood tests, RNATT), Customs and Quarantine Services, Pet Boarding Services, Transportation of Rescued Cats & Dogs, and Snub-Nosed Pet Transport. All services are coordinated through a network of partner offices worldwide and include 24/7 support.

Differentiator

Problem solved

Functional benefit

Products and services

• International Pet Relocation Services Door-to-door international pet relocation service transporting cats and dogs to and from Sri Lanka, managing the complete logistics chain from pickup to final delivery.
• Pet Exporting from Sri Lanka Comprehensive export service for pets leaving Sri Lanka, including documentation, health certificates, customs clearance, and flight booking to international destinations.
• Pet Importing to Sri Lanka Door-to-door relocation service bringing pets into Sri Lanka, including import permits, customs clearance, and quarantine handling through accredited partners.
• Pet Relocation Consultancy Expert consultation service providing guidance on import regulations, health requirements, and step-by-step relocation planning for international pet travel.
• International Pet Travel Crates IATA-compliant pet travel boxes (sky kennels/vari kennels) available in multiple sizes, including custom wooden crates and CR82 crates for aggressive dog breeds.
• Transportation of Rescued Cats and Dogs Specialized service assisting tourists and rescue groups in relocating stray cats and dogs from Sri Lanka to overseas adoptive homes, including collection, veterinary care, boarding, documentation, and door delivery.
• EU International Health Certification Preparation and government endorsement of EU Annex documents (Non-Commercial or Commercial) for pet movements from Sri Lanka to EU member states and non-EU countries requiring EU documentation.
• Veterinary Services for Pets Complete veterinary care including ISO microchipping, vaccinations, blood tests, RNATT testing at EU/OIE approved laboratories, and mobile vet home visits.
• Customs and Quarantine Services In-house customs brokers and experienced agents handling customs clearance and quarantine clearances worldwide, including services available on weekends and public holidays.
• Pet Boarding Services Pre-flight and post-flight pet boarding through trusted partner kennels, including special services for puppies and rescued pets awaiting travel overseas.
• Snub-Nosed Pet Transport Specialized transport service for brachycephalic (snub-nosed) breeds including Pugs, Bulldogs, Shih Tzus, and Persian cats, with airline coordination and climate-controlled handling.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• International Pet & Animal Transport Association (IPATA)coreStrategic or Co-development PartnerActive member of IPATA, a worldwide organization of licensed pet transporters. Membership provides access to industry standards, latest regulations, and network of trusted pet relocation professionals globally. Pet Express uses this membership to demonstrate credibility and access partner offices worldwide.
• Pet Alliance Network (PAN)coreStrategic or Co-development PartnerActive member of Pet Alliance Network (PAN), a worldwide organization of licensed pet transporters. PAN membership enables collaboration with international pet transport professionals and access to global pet relocation network.
• Partner Offices WorldwidecoreChannel Partner/ Reseller/ DistributorAccredited partner offices in major destinations worldwide handle import clearance, customs clearance, and door delivery services. Partner locations include Moscow (Russia), Singapore, New Zealand, Philippines, Qatar, Norway, France, Germany, Italy (Milan/Rome), UAE (Dubai/Abu Dhabi), China (Shanghai/Beijing), India (New Delhi/Mumbai/Bangalore/Chennai), Malaysia (Kuala Lumpur), USA (multiple cities), Canada (Vancouver/Toronto/Montreal), Australia (Melbourne), and UK (London Heathrow/Manchester).
• Partner Boarding Kennels/CatteriessupportingImplementation/ SI/ Consulting PartnerTrusted partner boarding kennels and catteries provide pre-flight and post-flight pet boarding services through homely environments with extra attention and care for puppies and rescued pets during compliance periods.
• Partner Veterinary Practices in ColombosupportingImplementation/ SI/ Consulting PartnerPartnership with best veterinary service providers in Colombo for full range of general, surgical and specialized care, including mobile veterinary house call services for blood sampling, vaccinations, microchipping, and health examinations.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Petraveller: India-based international pet relocation company offering similar door-to-door services for cats and dogs moving in and out of India. Comparable niche emerging-market origin focus and service portfolio.
• World Pet Travel: Brazil-based international pet transport company offering end-to-end relocation services to and from Brazil. Comparable niche focus on cross-border pet movement with similar documentation, quarantine, and customs handling.
• Happy Tails Travel: US-based pet travel agency providing international pet transportation services including documentation, flight booking, and customs. Comparable vertical offering for individual pet owners and rescue groups.
• DDC Pet Relocation: International pet transport company offering full-service relocation with veterinary coordination, customs, and flight booking. Comparable end-to-end service model targeting relocating pet owners globally.
• PetAir Carrier: UK-headquartered international pet courier focused on transporting pets by air between the UK and global destinations. Comparable service model and target customer base of relocators and rescue organizations.
• PetRelocation.com: US-headquartered international pet relocation company offering door-to-door services worldwide. Direct peer in core offering, customer base (pet owners relocating internationally), and business model of coordinating veterinary, documentation, and flight logistics across continents.
• AirPets International: US-based pet transport company specializing in international pet shipping with a similar end-to-end service model — flight booking, veterinary coordination, customs, and door delivery. Comparable customer profile of families and individuals relocating pets overseas.
• Animal Airwaves: US-based company specializing in international pet shipping with door-to-door services. Comparable in coordinating flights, crates, health certificates, and customs clearance for pet-owning customers.
• Blue Water Pet Relocation: North American pet relocation specialist handling international moves with door-to-door coordination, including veterinary, flight, and customs clearance. Directly comparable service portfolio and target market of pet-owner relocators.

Regional players

• Royal Paws: Australian-based international pet transport company serving moves in and out of Australia. Comparable service model but geographically distinct, serving a different origin market where Pet Express serves Australia only as a destination.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/petexpress_sl
• Facebookfacebook.com/PetExpressSriLanka
• Instagraminstagram.com/petexpresssrilanka

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet Express