San Bruno CityNet Services

What San Bruno CityNet Services does

San Bruno CityNet Services is a municipal utility and digital services division of the City of San Bruno, California, providing water, sewer, garbage (via franchised partner Recology San Bruno), cable/internet, and digital phone services to residents and businesses within city limits. Service is mandatory for all properties in the territory, with billing executed through bi-monthly utility bills (water), the San Mateo County property tax roll under the Teeter Plan (sewer, since July 1, 2024), and direct billing by Recology (garbage). The underlying technology stack is a mix of municipal water/sewer infrastructure managed by the city's Public Works Department and consumer-facing digital tools including an online water usage portal (hourly/daily/monthly consumption data with customer alerts) and the Accela-powered San Bruno Responds mobile application for non-emergency service requests with GPS-based location auto-detection. Approximately half of water supply is purchased wholesale from the San Francisco Public Utilities Commission (SFPUC), with the balance drawn from city-owned wells producing over 2 million gallons daily.

The business model is rate-based rather than market-based: revenue is generated through recurring fixed monthly service charges (tiered by meter size) plus consumption-based quantity charges under a 3-tier inclining rate structure for residential water, and a typical single-family residential sewer charge of $94.12 per month. A 25% income-based rate discount is offered for low-income households. Customer segments are geographic — San Bruno residents (primary), San Bruno businesses (commercial), and low-income households (persona) — with no exposure to customers outside city limits. Pricing is publicly disclosed and subject to City Council approval. Marketing and distribution rely on the official city website, Notify Me email alerts, social media channels, the San Bruno Responds app, City Council public meetings, and the RAC Connect newsletter.

Name

San Bruno CityNet Services

Legal name

City of San Bruno

Website

https://sanbrunocable.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

San Bruno CityNet Services is the municipal utility division of the City of San Bruno, California, providing water, sewer, garbage, cable/internet, and digital phone services to all residents and businesses within city limits through rate-based billing and a county tax-roll collection mechanism.

Ownership category

akta.pro rank

Product category

Municipal Cable and Broadband Services

NAICS

Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro primary industry

Municipal & Community Broadband ISPs (HDAIADAH)

akta.pro secondary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Cable television services
• Broadband internet services
• Telecommunications services
• Utility billing services
• Municipal water sewer

Headquarters

HQ city

San Bruno

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Water Service Charges: Water service charges collected through bi-monthly utility bills. Includes fixed monthly service charges based on meter size plus quantity charges based on metered water use with tiered inclining rate structure for residential customers.
2. Sewer Service Charges: Sewer service charges collected through San Mateo County property tax roll effective July 1, 2024. Typical single family residential monthly charge is $94.12. Placed on property tax bills rather than city utility bills.
3. Garbage Service Charges: Garbage services provided by Recology San Bruno with billing sent directly to customers by Recology, not through the city utility bill.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

San Bruno CityNet Services is the municipal cable, internet, and digital phone division of the City of San Bruno, California, serving homes and businesses within city limits. It also administers the city's utility billing for water, sewer, and garbage services, including an online water usage tracking portal and a mobile app for non-emergency service requests. Operations are conducted as a community-owned municipal utility under the sanbrunocable.com brand.

Product overview

San Bruno CityNet Services is a municipal services division of the City of San Bruno, California. The city provides residents with various utility and community services including water and sewer utilities, garbage collection (via Recology San Bruno), the San Bruno Responds online service request system, and the Recreation and Aquatic Center (RAC) for fitness and community programs. The primary digital products include an online utility billing portal with water usage tracking and the San Bruno Responds mobile/web application for service requests. Note: 'CityNet Services' appears to refer to the city's utility billing service (electricity/cable/water) rather than a distinct technology product.

Differentiator

Problem solved

Functional benefit

Products and services

• CityNet Cable Television Cable television service delivered to homes and businesses within the City of San Bruno, California, as part of the municipal CityNet Services telecommunications division operating under the sanbrunocable.com brand.
• CityNet Broadband Internet Broadband internet service delivered to homes and businesses within the City of San Bruno, California, as part of the municipal CityNet Services telecommunications division. Account management is available at mybroadbandaccount.com/SanBrunoCable/.
• CityNet Digital Phone Digital phone service delivered to homes and businesses within the City of San Bruno, California, as part of the municipal CityNet Services telecommunications division.
• Water Service Municipal water supply service for San Bruno residents and businesses. Billed bi-monthly with fixed monthly service charges (based on meter size) and quantity charges per hundred cubic feet (hcf) using a 3-tiered inclining rate structure for single-family residential customers. Approximately half of supply comes from city wells producing 2+ million gallons daily, with the balance purchased from the San Francisco Public Utilities Commission.
• Sewer Service Municipal wastewater collection and treatment service for San Bruno residents and businesses. Typical single family residential monthly charge is $94.12; commercial customers are billed under specific commercial sewer rate codes. Effective July 1, 2024, sewer service charges are collected through the San Mateo County property tax roll under the Teeter Plan, guaranteeing 100% revenue collection to the city regardless of property tax payment delinquencies.

Quantifiable outcome

• 25% discount on utility rates for income-eligible households
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Recology San BrunocoreChannel Partner/ Reseller/ Distributor · 1 July 2024Exclusive franchised garbage service provider for San Bruno. Recology handles all garbage collection billing directly with customers. Contact: 650-583-8536. Services include debris box rentals and regular residential/commercial collection.
• San Mateo CountycoreOthers · 1 July 2024San Mateo County collects sewer service charges on the property tax roll under the Teeter Plan, guaranteeing San Bruno receives 100% of sewer billings regardless of property tax payment delinquencies.
• San Francisco Public Utilities Commission (SFPUC)coreOthersRegional water supplier providing approximately half of San Bruno's water supply through the Hetch-Hetchy regional water system. SFPUC has been implementing approximately $5 billion in capital upgrades and has increased wholesale water rates by 27% over two years.
• PG&EminorOthersNatural gas utility. PG&E gas pipeline explosion in 2010 led to $70 million restitution settlement with San Bruno, which funded community facilities including the new Recreation and Aquatic Center.
• Renaissance Entrepreneurship CenterminorImplementation/ SI/ Consulting PartnerPartners with City for Small Business Post-Pandemic Recovery Grant Program, providing technical assistance and application support for COVID-impacted small businesses. Located at 366 Grand Avenue, South San Francisco.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• SandyNet: SandyNet is the municipal fiber-optic network operated by the City of Sandy, Oregon. Like San Bruno CityNet, it is a small-city municipal broadband utility, making it one of the closest analogs in scale and structure.
• Chattanooga EPB: Chattanooga EPB is a municipally-owned electric and telecommunications utility providing fiber broadband and utility services. It is the most-cited municipal broadband comparator, offering gigabit fiber over a community-owned network — the same model CityNet Services operates.
• Longmont NextLight: NextLight is the municipal broadband utility of Longmont, Colorado, offering fiber internet, phone, and TV over a city-owned network. It is a like-for-like municipal ISP comparable in customer type and service mix to CityNet.
• Cedar Falls Utilities: Cedar Falls Utilities is a community-owned municipal utility providing water, electric, gas, and broadband (CFU Telecom) services. It mirrors CityNet's bundled municipal utility + telecom model in a small Iowa city.
• Wilson Greenlight: Greenlight is the municipal fiber-to-the-home network operated by the City of Wilson, North Carolina. As one of the earliest municipal gigabit fiber deployments, it is a directly comparable community broadband peer to CityNet.

Broad incumbents

• California Water Service Group: California Water Service Group is an investor-owned water utility serving communities across California, including parts of the Bay Area. It is comparable to San Bruno's municipal water operations in service territory and regulatory framework, though it operates at far greater scale.
• Comcast (Xfinity): Comcast/Xfinity is the largest cable broadband and TV provider in the U.S. and the principal private-sector competitor to CityNet's broadband and cable services in the Bay Area market.
• AT&T: AT&T is a major national ISP and digital phone provider, and is the other principal broadband competitor to CityNet's internet and digital phone offerings in the San Bruno market.

Regional players

• City of Palo Alto Utilities: Palo Alto Utilities is a municipally-owned utility providing electric, fiber (PA FiOS), water, wastewater, and gas services. It is the closest Bay Area municipal utility operating a similar multi-service municipal utility model in an adjacent city.
• Silicon Valley Power (City of Santa Clara): Silicon Valley Power is the municipal electric utility of the City of Santa Clara, located adjacent to San Bruno in the Bay Area. It is a comparable municipal utility peer operating in the same regional geography, though focused on electric rather than water/broadband services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/cityofsanbruno
• YouTubeyoutube.com/channel/UC27qOw-HC10jUkZuOVJb3vA
• Facebookfacebook.com/thecityofsanbruno
• Instagraminstagram.com/cityofsanbruno
• LinkedInlinkedin.com/company/san-bruno-municipal-cable-tv-and-star

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about San Bruno CityNet Services