What JUST does

JUST (深圳市集时通讯股份有限公司) is a Shenzhen-headquartered Chinese contact center and customer engagement solution provider founded in 2005. The company develops and sells omnichannel intelligent contact center software, online customer service platforms, and AI-powered customer interaction applications to enterprise customers across China. Its platform architecture rests on three core product lines: an Omni-Channel Intelligent Contact Center that unifies phone, web, mobile, WeChat, mini-programs, SMS, and email; an Online Customer Service system consolidating web/app/social channels with rich third-party integration capabilities; and the Just Intelligent Application Series (智问/智答/智呼/智导/智检) delivering AI-driven Q&A, outbound calling, IVR, and quality inspection. Underlying technology is built on proprietary IP distributed call center architecture with carrier-class JD Series integrated server hardware supporting dual-machine redundancy and up to 2,000 concurrent agents per system. The company has accumulated 60+ core technologies and 100+ software copyrights, with hybrid cloud and on-premise deployment capabilities. The company holds CMMI-3, ISO9001, and ISO27001 certifications and has been designated a National High-Tech Enterprise since 2009.

The business model combines one-time license revenue from system deployment, subscription-based SaaS recurring revenue (launched 2021 for the SME segment), ongoing operation and maintenance contracts, and custom development services. Sales are direct-led with dedicated account managers providing 1V1 consultation, supported by industry system integrators for vertical penetration. Customer segments span express logistics, FinTech, automotive, healthcare, education, government, and manufacturing, with named enterprise customers including Baidu, YTO Express, Bick New Energy Vehicle, LiuGong, Meinian Health, Kangmei Pharmaceutical, Desay SV, Sunshine Rain, Tsinghua University Research Institute, Beijing Institute of Technology, and Chenzhou 12345 Mayor Hotline. JUST serves 6,000+ cumulative enterprise customers across 30+ Chinese provinces with 100,000+ agent seats under management and 80M+ consultations processed cumulatively. The company is privately held (listed on China's NEEQ/New Third Board in 2016) and founder-controlled with no disclosed outside equity investment.

Name

JUST

Legal name

深圳市集时通讯股份有限公司

Website

https://justcall.cn

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

JUST (深圳市集时通讯股份有限公司) is a Shenzhen-based Chinese vendor of omnichannel intelligent contact center software, online customer service platforms, and AI-powered customer interaction applications, serving 6,000+ enterprise customers across logistics, automotive, FinTech, healthcare, education, and government verticals in China.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• Contact center software
• Customer engagement platform
• Omni-channel communication
• AI customer service
• Enterprise telephony systems

Headquarters

HQ city

Nanshanqu

HQ country

China

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. 呼叫中心系统搭建 (Call Center System Construction): System deployment and implementation services for enterprises building contact centers, including hardware integration and software customization
2. SAAS平台服务 (SaaS Platform Services): Cloud-based call center platform with subscription model starting from 2021, providing scalable solutions for SMEs without upfront hardware investment
3. 运维支持服务 (Operation & Maintenance Services): After-sales technical support including system maintenance, remote services, quarterly inspections, and dedicated account management
4. 定制开发服务 (Custom Development Services): Flexible custom development services adapting to specific business requirements of different industries with personalized solutions

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

JUST develops and sells proprietary contact center software for enterprises, centered on an Omni-Channel Intelligent Contact Center, an Online Customer Service system, and an AI-powered Intelligent Application Series. The company provides system construction, SaaS deployment, custom development, and operations & maintenance services, with industry-specific solutions for express logistics, automotive, education, fintech, government, healthcare, and manufacturing.

Product overview

JUST offers a unified platform architecture centered on three core products: 全媒体智能联络中心 (Omni-Channel Intelligent Contact Center) as the primary contact center solution integrating multiple service channels with intelligent technologies; 在线客服 (Online Customer Service) for unified management across WEB, APP, WeChat, and other online channels; and Just智能应用系列 (Just Intelligent Application Series) providing AI-powered add-on modules including intelligent chatbots, voice IVR, outbound calling, and quality inspection. The platform supports intelligent routing, multi-channel access, CRM, work order management, and analytics. Solutions are available for specific industries including express logistics, automotive, education, government, and general enterprise.

Differentiator

Problem solved

Functional benefit

Products and services

• Omni-Channel Intelligent Contact Center (全媒体智能联络中心) An integrated contact center system unifying all service channels including WEB, APP, WeChat, mini-programs, Weibo, SMS, and email, with cross-channel service transfer, multi-party collaboration, intelligent distribution, agent monitoring, queue monitoring, call monitoring, multi-dimensional reporting, and CRM/work order management capabilities. Designed for enterprise customer service operations across multiple industries.
• Online Customer Service (在线客服) A unified online customer service platform that integrates WEB, APP, official accounts, mini-programs, Enterprise WeChat, and other online channels into one management interface. Supports rich media interactions, smart Q&A, field configuration, case-based learning, enterprise announcements, session rankings, black/red lists, knowledge audit, attendance reports, directory management, drafts, and organizational structure management with SDK and API integration capabilities.
• Just Intelligent Application Series (Just智能应用系列) An AI-powered intelligent application series providing five intelligent solutions: Smart Q&A (智问), Smart Answer (智答), Smart Outbound (智呼), Smart IVR (智导), and Smart QA (智检). These cover AI-powered customer interaction automation handling 80% of inquiries through online robots with text understanding, intelligent voice navigation, intelligent voice response, intelligent routing design, outbound calling automation, and voice intelligent quality inspection.
• Express Logistics Industry Solution (快递物流行业解决方案) An industry-specific solution combining full-media customer contact center systems with express logistics management. Provides end-to-end omnichannel, privatized, and intelligent customer contact solutions for logistics enterprises, supporting nationwide unified customer service, order tracking, delivery notifications, complaint handling, and centralized data analysis with real-time supervision of all service outlets.
• Automotive Industry Solution (汽车行业解决方案)

Quantifiable outcome

• Intelligent customer service robots can handle 80% of inquiries automatically
• +3 more outcomes

Named customers16 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered major and core.

• 零售、汽车行业头部企业 (Leading Retail and Automotive Enterprises)majorStrategic or Co-development Partner · 1 January 2022Strategic cooperation with head enterprises in retail and automotive industries established in 2022.
• 北京理工大学 (Beijing Institute of Technology)majorStrategic or Co-development Partner · 1 January 2021Partnership with renowned universities including Beijing Institute of Technology and East China Normal University for customized solutions.
• 华中科技大学 (Huazhong University of Science and Technology)majorStrategic or Co-development Partner · 1 January 2019Strategic cooperation established in 2019 for customized solutions development.
• 武汉市政 (Wuhan Municipal Government)majorStrategic or Co-development Partner · 1 January 2019Wuhan municipal smart management platform project cooperation started in 2019, Phase 2 collaboration in 2020.
• 比克新能源汽车 (Bick New Energy Vehicle)majorStrategic or Co-development Partner · 1 January 2018Strategic cooperation agreement signed for establishing long-term strategic partnership to accelerate efficient digital management.
• 圆通速递 (YTO Express)coreStrategic or Co-development Partner · 1 January 2013Strategic partnership since 2013, established full-network call center platform for YTO Express. Cloud platform went live in 2021 with further efficiency improvements.
• 金蝶集团 (Kingdee Group)majorTechnology or Integration · 1 January 2012CRM product partnership established in 2012, enabling integration between call center system and Kingdee CRM products.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Cisco (Webex Contact Center): Cisco's Webex Contact Center is a cloud CCaaS platform. Comparable to JUST in providing omni-channel customer engagement, ACD/IVR, and AI-powered self-service for enterprise and mid-market customers globally.
• NICE inContact (NICE): Large CCaaS and CX analytics vendor. Comparable to JUST because both deliver multi-channel contact center software with AI quality assurance, intelligent routing and analytics for enterprise customers, though NICE has a global install base.
• Avaya: Legacy on-premise and hybrid contact center vendor. Highly comparable to JUST historically — JUST won an Avaya SME Product Innovation Application Award in 2009 — and both target mid-market and enterprise voice/contact center deployments.
• Genesys: Global leader in CCaaS and customer experience orchestration. Comparable to JUST as it sells omni-channel contact center platforms with AI-driven routing, self-service and workforce engagement, though Genesys operates at much larger scale and globally.

Direct peers

• Udesk (沃丰科技): Chinese customer service and CCaaS SaaS vendor. Comparable to JUST as both provide omni-channel contact center, AI chatbots and work order management targeting Chinese enterprise customers across multiple verticals.
• Ronglian Qimo (容联七陌): Chinese cloud-based customer service and CCaaS vendor. Directly comparable to JUST because both sell multi-channel (voice, online, IM) contact center SaaS platforms with AI bots and serve similar enterprise and SMB customers in China.
• Tianrun Rongtong (天润融通): Leading Chinese CCaaS vendor focused on cloud contact center for enterprises. Directly comparable to JUST in product scope (cloud contact center, online customer service, AI), customer segments (enterprise across multiple verticals), and go-to-market (sales-led direct + channel).

Regional players

• Huawei Cloud Contact Center: Huawei's cloud-based contact center solution. Comparable to JUST in offering omni-channel enterprise contact center with AI, but leverages Huawei's broader cloud, telecom and government relationships in China.
• Alibaba Cloud Contact Center (LuoTianyi / 阿里云联络中心): Cloud CCaaS offering from Alibaba Cloud. Comparable to JUST in providing cloud-native contact center for Chinese enterprises, but competes primarily on cloud-platform bundling rather than industry specialization or on-premise flexibility.

Emerging players

• Easemob / 环信: Chinese IM/online customer service platform acquired by SinoCloud. Comparable to JUST's online customer service and AI bot capabilities, though with narrower focus on messaging channels and limited voice/CCaaS depth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JUST