Huisartsenpost West‑Friesland

What Huisartsenpost West‑Friesland does

Huisartsenpost West-Friesland is a regional urgent primary care provider headquartered at Maelsonstraat 5 in Hoorn, Netherlands, delivering acute general practitioner (GP) services to residents of the West-Friesland region during evenings, nights, weekends, and national holidays. The organization operates exclusively on an appointment-only basis: patients must telephone the post, where trained triage assistants apply the Dutch Triage Standard (NTS) to determine urgency before scheduling a video or in-person consultation, a home visit, or self-care advice. It holds a regionally designated role in the Dutch acute primary care system and is co-located adjacent to the Dijklanderziekenhuis hospital and the Maelsonapotheek emergency pharmacy, enabling immediate medication dispensing following consultation.

The service portfolio centers on acute primary care delivery, supplemented by a digital self-triage tool ("Moet ik naar de dokter?"), a health information library covering more than 100 conditions, and structured telephone triage. The self-triage application, developed and hosted by MINDD B.V. and integrated with Huisartsenpost West-Friesland's operations, is a CE-marked medical device under EU Regulation 2017/745 that applies the NTS to assess whether a patient should consult a doctor. The post, MINDD, and Radboudumc (Radboud University Medical Center) jointly conduct scientific research to monitor and improve the app's safety and effectiveness.

Revenue is generated through publicly funded healthcare services under the Dutch health insurance system, with government-regulated tariffs of €35 for a triage consultation, €213.59 for a (video-)consult, and €320.38 for a home visit. Distribution follows a community-led, telephone-first model with no walk-in access, supported by an informational website (Dutch and English), SEO-driven self-triage entry points, and referrals from patients' own GPs. No ownership structure, funding history, or revenue figures were disclosed in the source materials; the organization appears to operate as an independent regional healthcare facility within the Dutch publicly funded system.

Name

Huisartsenpost West‑Friesland

Legal name

Huisartsenspoedpost West-Friesland

Website

https://huisartsenpostwf.nl

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Huisartsenpost West-Friesland is a regional urgent GP care provider in Hoorn, Netherlands, delivering after-hours acute primary care to West-Friesland residents via telephone triage, in-person and video consultations, home visits, and a CE-marked self-triage application.

Ownership category

akta.pro rank

Product category

Out-of-Hours GP Services

NAICS

Offices of Physicians (62111), Outpatient Care Centers (6214), Freestanding Ambulatory Surgical and Emergency Centers (621493)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

akta.pro secondary industries

Retail & Walk-In Primary Care Clinics (HLAFAGAC), Retail & Pharmacy-Based Urgent Care Clinics (HLAFADAE)

Keywords

• Urgent primary care
• After-hours GP services
• Telephone triage
• Acute healthcare
• Emergency pharmacy

Headquarters

HQ city

Hoorn

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Publicly funded healthcare services: Huisartsenpost West-Friesland operates as a publicly funded acute GP care provider. The Dutch health insurance system (zorgverzekering) covers patient visits to the GP urgent care post, except in cases where hospital referral occurs. Pricing is government-regulated. The organization also collaborates with the self-triage app provider MINDD B.V. on research and service improvement.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Huisartsenpost West-Friesland delivers acute general practitioner (GP) care to residents of the West-Friesland region during out-of-hours periods (evenings, nights, weekends, and national holidays). All access is via telephone triage; walk-ins are not accepted. The service is augmented by a CE-marked digital self-triage tool ("Moet ik naar de dokter?") and is co-located with the Maelsonapotheek emergency pharmacy adjacent to the Dijklanderziekenhuis.

Product overview

Huisartsenpost West-Friesland operates as an urgent primary care center providing acute healthcare services during out-of-hours periods (evenings, nights, weekends, and public holidays). The organization offers a unified service portfolio centered on acute primary care, supported by a digital self-triage tool ('Moet ik naar de dokter?'), an extensive health information library covering over 100 conditions, telephone triage services, and access to an adjacent emergency pharmacy (Maelsonapotheek). Services require prior telephone consultation to assess urgency.

Differentiator

Problem solved

Functional benefit

Products and services

• Acute Huisartsenzorg (Urgent GP Care)

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• MINDD B.V.coreTechnology or IntegrationMINDD B.V., based in Apeldoorn, developed and hosts the self-triage service 'Moet ik naar de dokter?' which is integrated with Huisartsenpost West-Friesland. The app is a CE-marked medical device based on the Dutch Triage Standard (NTS). The partnership involves joint scientific research on the safety and effectiveness of self-triage in collaboration with Radboudumc. The app is available via the HWF website and app stores.
• RadboudumccoreStrategic or Co-development PartnerRadboudumc (Radboud University Medical Center) collaborates with Huisartsenpost West-Friesland and MINDD B.V. on scientific research to monitor and improve the safety and performance of the self-triage app. The research links self-triage advice outcomes with telephone triage outcomes from the GP urgent care post, analyzing the app's effectiveness for the healthcare provider.
• Maelsonapotheek (Dijklanderziekenhuis)coreImplementation/ SI/ Consulting PartnerThe Maelsonapotheek emergency pharmacy is co-located within the Dijklanderziekenhuis adjacent to the Huisartsenspoedpost West-Friesland. The triage assistant refers patients with prescriptions directly to the Maelsonapotheek for after-hours medication needs.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Thuisarts.nl: Netherlands' nationally endorsed health information platform (backed by the Dutch College of GPs), offering self-care guidance that precedes or substitutes for triage — an incumbent informational entry point comparable to the health information library operated by Huisartsenpost West-Friesland.

Emerging players

• MINDD B.V. Dutch digital health company that developed and hosts the 'Moet ik naar de dokter?' CE-marked self-triage app integrated with Huisartsenpost West-Friesland, working on NTS-based digital triage that intersects with the urgent care pathway.

Direct peers

• Dokterspost Friesland: Regional out-of-hours GP cooperative covering the province of Friesland with telephone triage and acute primary care delivery, structurally analogous to Huisartsenpost West-Friesland in mandate, funding, and service scope.
• HAP Oost-Brabant: Regional out-of-hours GP cooperative serving eastern North Brabant, operating within the same statutory Dutch acute primary care model with telephone triage, in-clinic and home-visit consultations reimbursed via zorgverzekering.
• HAP West-Brabant: Regional huisartsenpost serving western North Brabant with the same regulatory mandate, telephone triage workflow, and insurance-funded acute primary care delivery as Huisartsenpost West-Friesland.
• Huisartsenposten Amsterdam: Operates multiple out-of-hours GP posts across the Amsterdam region under the same Dutch huisartsenpost model, providing telephone triage, in-person, video, and home-visit acute primary care funded by mandatory health insurance — directly comparable operating model, customer base, and regulatory environment.
• HAP Den Haag (Hagahoek): Designated after-hours huisartsenpost serving the greater The Hague area, performing telephone triage and urgent GP consultations funded by Dutch health insurance, with a comparable regulatory and operating profile.
• Huisartsenposten Gooi en Vechtstreek: Adjacent regional acute primary care provider in the Gooi and Vechtstreek area, providing triage-driven out-of-hours GP care under the same Dutch huisartsenpost framework as Huisartsenpost West-Friesland.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/huisartsenspoedpostwestfriesland
• LinkedInlinkedin.com/company/huisartsenspoedpost-west-friesland

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Huisartsenpost West‑Friesland