Policomp
- Company typePrivate
- Founded1994
- HeadquartersSantiago, Chile
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
Policomp firmographics
Firmographics- Name
- Policomp
- Legal name
- Policomp S.A.
- Website
- https://policomp.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Policomp industry classification
Industry- Product category
- Managed IT Services and Business Process Outsourcing
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), General Customer Service (Order/Account/Inquiries) (BPAAABAA), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), Public Sector & Policy Consulting (BPAHACAN)
Keywords
Where Policomp is headquartered
LocationHeadquarters
- HQ city
- Santiago
- HQ country
- Chile
- HQ region
- Latin America
Offices4 records
Markets served
Policomp business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Services (Managed Services): Recurring managed services revenue from IT Service Centre offerings including Service Desk, on-site support, NOC, systems administration, and IT project management. Contracts appear to be multi-year engagements with enterprise and government clients.
- Contact Centre / BPO Services: Customer Experience Centre providing inbound/outbound contact centre services, surveys, telemarketing, and back-office operations. Revenue derived from service contracts with financial institutions, public sector, and retail clients.
- Cybersecurity Services: Security services including health checks, endpoint protection, SOC monitoring, penetration testing, and cyber awareness training. Delivered through partnerships with specialized security vendors (Cynerio, JAMF, Heyhack).
- Data Analytics and AI Solutions: Consulting and implementation services for data strategy and AI-powered predictive analytics across retail, healthcare, financial, and public sector verticals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | One time/ perpetual license | Free cybersecurity health check trial |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Policomp product offering
Product offeringCore offering
Policomp is a Chilean IT services and business process outsourcing company delivering four integrated service pillars: IT Services Centre (Service Desk, NOC, Systems Administration, IT Project Management), Customer Experience Centre/Contact Centre (omnichannel with AI chatbot/voicebot, BPO), Cybersecurity (SOC services, endpoint protection, penetration testing, Medical SOC and Mobile SOC specializations), and Data Analytics (AI-powered predictive analytics). The company targets enterprise and government clients across financial services, healthcare, retail, mining, education, and public sector verticals in Chile, Peru, Colombia, and the UK.
Product overview
Policomp is a multi-service IT and business process outsourcing company offering a portfolio of four integrated but independently deliverable service lines: Centro de Servicios TI (IT service management, NOC, and project management), Centro de Experiencia al Cliente (omnichannel contact centre with AI-powered chatbot/voicebot, BPO, and digital humanization), Ciberseguridad (cybersecurity including its own Policomp Medical SOC and Policomp Mobile SOC managed services), and Data y Analítica (AI-powered predictive analytics and data strategy). These core services are supplemented by a set of partner technology brands—JAMF (mobile device management), Cynerio (healthcare IoT security), Heyhack (automated penetration testing), RiskRecon and My Cyber Risk (third-party cyber risk management, both Mastercard-powered), and Alethea (AI-powered threat intelligence)—that Policomp integrates and resells as part of its managed security and analytics offerings. The portfolio spans IT infrastructure, customer experience, cybersecurity, and data intelligence, serving industries including financial services, healthcare, education, retail, energy/mining, and public sector across Chile, Peru, Colombia, and the UK.
Differentiator
Problem solved
Functional benefit
Products and services
- Centro de Servicios TI (IT Service Centre)
- Centro de Experiencia al Cliente (Customer Experience Centre / Contact Centre)
- Ciberseguridad (Cybersecurity Services)
- AI-Powered Predictive Analytics
- Policomp Medical SOC
- Policomp Mobile SOC
- Mesa de Ayuda (Service Desk)
- Soporte en Terreno (On-Site Field Support)
- Network Operations Center (NOC)
- Administración de Sistemas (Systems Administration)
- Gestión de Proyectos TI (IT Project Management)
- Alethea Threat Intelligence
- Heyhack Automated Penetration Testing
Quantifiable outcome
- 45% reduction in customer complaints for GASCO in 2025
- +2 more outcomes
Companies that use Policomp
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles6 records
Policomp technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability12 records
Feature5 records
Policomp partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor, core and supporting.
- ProChile / LATAM ScaleUPminorEvent co-organization for Birmingham Tech Week 2023. Attended 'Untapping opportunities for Trade and Investment between WM & Latin America' session organized by ProChile and LATAM ScaleUP.
- West Midlands Health Technologies ClusterminorHealthcare technology cluster in UK. Policomp participated in 'The Revolution of Digital Health' event, showcasing hospital demand prediction solutions through ML/AI techniques.
- CyneriocoreCynerio provides IoT forensics and medical device security solutions. Policomp combines Cynerio technology with their Medical SOC service for 24/7 monitoring of connected medical devices in hospitals. Cynerio enables microsegmentation and attack detection/remediation capabilities.
- JAMFcoreJAMF provides Mobile Device Management (MDM) and Mobile Threat Defense (MTD) solutions. Policomp uses JAMF to manage and protect corporate mobile devices with Executive Threat Protection capabilities for detecting sophisticated mobile attacks.
- HeyhacksupportingDanish company providing automated penetration testing technology. Policomp uses Heyhack Scan for continuous penetration testing and Heyhack Recon for attack surface management across client infrastructure.
- Mastercard (RiskRecon)supportingRiskRecon is a Mastercard-owned SaaS solution for third-party cyber risk management. Policomp offers RiskRecon as part of their cybersecurity portfolio to evaluate supplier and partner cyber hygiene.
- AletheasupportingAI-powered threat intelligence platform for early warning and narrative monitoring. Policomp resells/markets Alethea solutions including Artemis (threat detection), Risk Radar (narrative monitoring), and Alethea Insights (strategic reports).
Scale indicators5 records
Recent moves8 records
Expansion highlights6 records
Policomp competitors and assessment
Company assessmentBroad incumbents
- Accenture: Global IT services and consulting leader with substantial Latin American managed services, cybersecurity, and analytics practices; competes for the same enterprise and government mandates Policomp serves.
- Indra: Spanish-headquartered global IT services major with significant Latin American operations across BPO, IT services, and public-sector defense; broader portfolio but overlapping in core IT services and citizen attention segments.
Direct peers
- Logicalis: Global managed IT, cloud, and cybersecurity services provider with strong Latin American operations; directly overlaps with Policomp's IT Service Centre, NOC, and cybersecurity pillars.
- TIVIT: Latin American IT and digital services firm providing managed services, cloud, cybersecurity, and BPO to enterprise and government clients in Brazil and across the region, directly comparable in scale and offering mix.
- NEORIS: Latin American IT consulting and managed services firm serving enterprise and government; closely comparable in IT services, digital transformation, and predictive analytics offerings.
- Konecta: Latin American-origin BPO and customer experience provider with operations in Spain and across the Americas; directly comparable to Policomp's omnichannel contact centre and digital humanization strategy.
- Atento: Pure-play Latin American contact centre and BPO operator serving financial, telecom, and public-sector clients; directly comparable to Policomp's Customer Experience Centre and Citizen Attention services.
- Softtek: Mexican-founded IT services and BPO company with nearshore delivery across the Americas; comparable in scale, IT service desk, and contact centre/BPO capabilities to Policomp.
- Globant: Latin American digital and IT services firm with global reach providing managed services, analytics/AI, and cybersecurity-adjacent consulting; comparable in regional positioning and AI/data analytics capability.
- Stefanini: Brazilian-origin global IT services and BPO provider offering managed IT, contact centre, cybersecurity, and analytics across Latin America, closely matching Policomp's four-pillar portfolio and vertical mix.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Policomp social profiles
Digital presencePolicomp compliance and trust
Trust signalCompliance1 record
Policomp financial estimates
Financial estimateRevenue estimate
Valuation estimate
Policomp leadership team
Management profileNumber of profiles
Profiles5 records
Policomp funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Policomp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Policomp
What does Policomp do?
Policomp is a Chilean IT services and business process outsourcing company delivering four integrated service pillars: IT Services Centre (Service Desk, NOC, Systems Administration, IT Project Management), Customer Experience Centre/Contact Centre (omnichannel with AI chatbot/voicebot, BPO), Cybersecurity (SOC services, endpoint protection, penetration testing, Medical SOC and Mobile SOC specializations), and Data Analytics (AI-powered predictive analytics). The company targets enterprise and government clients across financial services, healthcare, retail, mining, education, and public sector verticals in Chile, Peru, Colombia, and the UK.
Is Policomp a public or private company?
Policomp is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Policomp founded?
Policomp was founded in 1994. It employs 1,001 to 5,000 people.
Where is Policomp based?
Policomp is headquartered in Santiago, Chile, in the Latin America region.
How does Policomp make money?
Four revenue lines are on record. IT Services (Managed Services) is the primary driver. The others are contact Centre / BPO Services, cybersecurity Services and data Analytics and AI Solutions.
Who are Policomp's main competitors?
Broad incumbents on record are Accenture and Indra. Direct peers are Logicalis, TIVIT, NEORIS, Konecta, Atento, Softtek, Globant and Stefanini.
Does Policomp have an API?
No public API is recorded for Policomp.
What industry is Policomp in?
Policomp's product category is Managed IT Services and Business Process Outsourcing. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its SIC code is 7370.