E-Care Reverse Logistics
E-Care Reverse Logistics is a Dutch after-sales service provider for consumer electronics and appliances, serving retailers, distributors, and consumers across the Benelux via its proprietary TASS 2.0 ERP platform and physical Repair Shop.
- Company typePrivate
- Founded2015
- HeadquartersDuiven, Netherlands
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What E-Care Reverse Logistics does
E-Care Reverse Logistics B.V. is a Dutch private limited company headquartered in Duiven, Netherlands, that provides after-sales repair and reverse logistics services for consumer electronics and appliances across the Benelux region (Netherlands, Belgium, Luxembourg). The company operates as a specialized B2B and B2C service provider, serving retail chains, online retailers, distributors, and importers on the enterprise side, and individual consumers on the retail side. Its customer portfolio includes A-brand OEMs and consumer product companies such as Philips, Miele, Krups, Braun, Hoover, Rowenta, Saeco, Melitta, Tefal, Moulinex, Oral-B, and Heineken. The company's heritage traces to a spin-off from Philips Technical Services, giving it deep institutional knowledge of consumer electronics after-sales processes.
The company offers a unified after-sales service platform built around TASS 2.0, a proprietary ERP software that handles repair registration, status tracking, reporting, and integration with retailer business systems. Service modules include returns handling (Retourenafhandeling), call center and web support, after-sales service management, track & trace, at-home service (aan-huis service), online support, and technical support with return prevention. Distribution is multi-channel: a physical Repair Shop in Duiven for walk-in service, home service visits, drop-off and pickup logistics, and self-service web portals for both retailers and consumers. The company also operates a separate sub-brand, Wifi Care, offering internet solutions.
E-Care's revenue model combines per-unit repair pricing (with publicly disclosed investigation fees of €30.25 to €51.43 including VAT by device category), transportation and handling fees, and ongoing B2B service management contracts. The company is privately held, employs 51-100 people, and operates exclusively in the Benelux market with no disclosed funding, M&A activity, or external investor. Disclosed strategic activity is limited to the original Philips spin-off, the TASS 2.0 platform launch, the Benelux geographic expansion, and the Wifi Care sub-brand diversification.
E-Care Reverse Logistics firmographics
Firmographics- Name
- E-Care Reverse Logistics
- Legal name
- E-Care Reverse Logistics B.V.
- Website
- https://e-care.nl
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- E-Care Reverse Logistics is a Dutch after-sales service provider for consumer electronics and appliances, serving retailers, distributors, and consumers across the Benelux via its proprietary TASS 2.0 ERP platform and physical Repair Shop.
- Ownership category
- akta.pro rank
E-Care Reverse Logistics industry classification
Industry- Product category
- Reverse Logistics and After-Sales Repair Services
- NAICS
- Local Messengers and Local Delivery (4922), Couriers and Express Delivery Services (492110), Freight Transportation Arrangement (488510)
- SIC
- Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Repair Logistics & Depot Repair (In-Warranty/Out-of-Warranty) (TLAIAHAB)
- akta.pro secondary industries
- Returns Management & Reverse Logistics (CRAFAMAE), Reverse Logistics Coordination (Non-Asset-Based Returns Management) (TLAIANAJ)
Keywords
Where E-Care Reverse Logistics is headquartered
LocationHeadquarters
- HQ city
- Duiven
- HQ country
- Netherlands
- HQ region
- Europe
Offices2 records
Markets served
E-Care Reverse Logistics business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Repair Services: E-Care charges for repair services including labor costs, travel expenses, transport costs, material costs, and handling fees. Pricing is determined based on device category (Groups 1-3) with investigation costs ranging from €30.25 to €51.43 including VAT.
- Transportation and Logistics Services: Fees charged for pickup and delivery of devices, as well as package post costs and cash-on-delivery costs when returning devices.
- Service Management for Retailers: B2B services for retailers including return handling, call center support, after-sales service management, and technical support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Group 1 - Small household appliances, portable audio, DVD players |
| Unit Pricing | Pay-as-you-go | Group 2 - Audio devices, DVD recorders, monitors, photo cameras, GSM devices, espresso machines |
| Unit Pricing | Pay-as-you-go | Group 3 - LCD, LED and Plasma TVs, video cameras, projection devices |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels3 records
E-Care Reverse Logistics product offering
Product offeringCore offering
E-Care Reverse Logistics operates as a Dutch after-sales service provider for branded consumer electronics, delivering in-warranty and out-of-warranty repair, returns handling, and reverse logistics on behalf of manufacturers and retailers. The company runs these operations through its proprietary TASS 2.0 service management platform, which it also licenses as a standalone software product to retailers and importers across the Benelux.
Product overview
E-Care Reverse Logistics B.V. offers a unified After Sales Services platform centered on TASS 2.0, a proprietary ERP software for managing repair orders, tracking, and reporting. The portfolio includes physical repair services via the Repair Shop, the Wifi Care internet solutions brand, and multiple service modules: Retourenafhandeling (returns handling), Callcenter en websupport (call center/web support), After Sales Service Management, Track & Trace, Aan-huis service (at-home service), Online support, and Technische support en retourenpreventie (technical support/return prevention). The company operates separate self-service web portals for retailers and consumers, all connected through TASS 2.0.
Differentiator
Problem solved
Functional benefit
Brands
- TASS 2.0: Proprietary ERP software platform for managing repair orders, status tracking, and reporting for service requests.
- Wifi Care
Products and services
- TASS 2.0 Cloud-based after-sales service management software that enables retailers, distributors and importers to register, track and process warranty claims, repairs and returns across the Benelux.
- Repair Shop Physical walk-in repair center in Duiven, Netherlands where consumers can drop off defective consumer electronics for diagnostics, repair and collection.
- After Sales Service Management Managed after-sales service for consumer-electronics manufacturers and retailers, covering warranty repair processing, returns handling (Retourenafhandeling), callcenter and web support, in-home service (Aan-huis service), track & trace, technical support and returns prevention across the Benelux.
- Wifi Care (WifiHulp) In-home Wi-Fi installation, troubleshooting and connectivity support service for end consumers purchasing or using connected consumer electronics, operated under the WifiHulp brand.
Companies that use E-Care Reverse Logistics
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles3 records
E-Care Reverse Logistics technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
E-Care Reverse Logistics partnerships and signals
Strategic signalScale indicators2 records
Recent moves7 records
Expansion highlights4 records
E-Care Reverse Logistics competitors and assessment
Company assessmentRegional players
- Docdata: Docdata is a Dutch e-commerce fulfillment and returns management provider, offering regional last-mile and reverse logistics that overlap with E-Care's pickup/return services in the Netherlands.
- DPDgroup: DPDgroup provides pickup and returns parcel services across Europe, overlapping with E-Care's physical pickup/delivery and returns-handling activities for B2B and B2C customers.
- PostNL: PostNL operates parcel and returns services across the Netherlands and Benelux, including consumer electronics return drop-off and pickup flows that intersect with E-Care's reverse logistics footprint.
Direct peers
- Teleplan International: Teleplan specializes in depot repair, refurbishment, and reverse logistics for consumer electronics and mobile devices — closely aligned with E-Care's core repair and after-sales service model.
- Ingram Micro Lifecycle Services: Ingram Micro's Lifecycle division offers device repair, returns processing, and value-recovery services, overlapping with E-Care's returns handling and refurbishment-adjacent workflows.
- Reverse Logistics Group (RLG): RLG provides returns management and reverse logistics services for retailers and brands across Europe, directly competing with E-Care's returns handling and after-sales service offering for consumer goods.
- CTDI: CTDI provides repair, refurbishment, and supply chain services for telecom and consumer electronics OEMs, offering the same depot-repair and warranty-logistics capabilities E-Care delivers for its Benelux customers.
- ModusLink: ModusLink (formerly e-Logistics / CMG) operates global reverse logistics, repair, and after-market services for consumer electronics and software clients, comparable to E-Care's B2B after-sales value proposition.
Emerging players
- iFixit: iFixit is a leading consumer-facing repair community and parts retailer that influences consumer repair behavior; it is an indirect competitor to E-Care's B2C repair portal and parts ecosystem.
- ServicePower: ServicePower provides field service management software for in-home repair and warranty work, complementary/competing with E-Care's TASS 2.0 platform and aan-huis service offering.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
E-Care Reverse Logistics social profiles
Digital presenceE-Care Reverse Logistics financial estimates
Financial estimateRevenue estimate
Valuation estimate
E-Care Reverse Logistics leadership team
Management profileNumber of profiles
Profiles1 record
E-Care Reverse Logistics funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
E-Care Reverse Logistics M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about E-Care Reverse Logistics
What does E-Care Reverse Logistics do?
E-Care Reverse Logistics operates as a Dutch after-sales service provider for branded consumer electronics, delivering in-warranty and out-of-warranty repair, returns handling, and reverse logistics on behalf of manufacturers and retailers. The company runs these operations through its proprietary TASS 2.0 service management platform, which it also licenses as a standalone software product to retailers and importers across the Benelux.
Is E-Care Reverse Logistics a public or private company?
E-Care Reverse Logistics is a private company. It is classified as unknown and is currently operating.
When was E-Care Reverse Logistics founded?
E-Care Reverse Logistics was founded in 2015. It employs 51 to 100 people.
Where is E-Care Reverse Logistics based?
E-Care Reverse Logistics is headquartered in Duiven, Netherlands, in the Europe region.
How does E-Care Reverse Logistics make money?
Three revenue lines are on record. Repair Services are the primary driver. The others are transportation and Logistics Services and service Management for Retailers.
Who are E-Care Reverse Logistics's main competitors?
Regional players on record are Docdata, DPDgroup and PostNL. Direct peers are Teleplan International, Ingram Micro Lifecycle Services, Reverse Logistics Group (RLG), CTDI and ModusLink. Emerging players are iFixit and ServicePower.
Does E-Care Reverse Logistics have an API?
No public API is recorded for E-Care Reverse Logistics.
What industry is E-Care Reverse Logistics in?
E-Care Reverse Logistics's product category is Reverse Logistics and After-Sales Repair Services. Its primary akta.pro industry code is TLAIAHAB, Repair Logistics & Depot Repair (In-Warranty/Out-of-Warranty), with a secondary code of CRAFAMAE, Returns Management & Reverse Logistics. Its NAICS code is 4922 and its SIC code is 4210.